The Crown dealership has so many brands that you cannot go wrong. I do not believe at all that a dealership can be evaluated based on sales people. I have my entire life been taught that a dealership is evaluated totally by its service department, which I know people will dispute. The service department at Jeep, Dustin Litteral, has made me feel like I'm respected, valued, and that I belong as part of the Crown experience. I totally believe and the straightforward approach that I receive in service at Crown Jeep. I, personally, believe that everyone involved in the service department has been honest and open with me. It is just a guess that I am making about service being so different than Salesforce. It is strictly my opinion, that sales people are constantly moving dealership to dealership and taking with them what they perceive to be loyal customers. The same thing for me holds true with Finance. I am owning my second Jeep Wrangler. My first one was totaled, not my fault, and that dealership could not get me what I wanted and needed so quickly. So I found Crown. My previous dealership experience had been multiple brands that my family had owned over the years. So I was skeptical and moving to a brand new dealership family. I'm so glad that I did. read more

Crown Jeep Dublin made the entire car-buying process incredibly easy and efficient. They sourced the exact vehicle I was looking for, got it to their dealership, and had all of my paperwork ready before I even arrived. I was in and out in under 30 minutes, which is almost unheard of when buying a car. Huge thanks to James and Jason for the outstanding service--highly recommend! read more

My review of the service department stands, 5-star service, 3-star loaner car policy, and 1-star sales tactics and disclosure. unfortunately, While the service department did make every effort to fix a warranty/recall repair. The jeep is gone, because there was a recall on the vehicle that has no fix. The recall is a clutch recall that will result in fire, unfortunately the insurance companies are onto this and have started a campaign of not covering any JL jeep from 2018-current with a manual transmission due to a design flaw that is causing the clutch assembly to burst into flames. Now, while it's not the dealerships fault this happens, what is, is the lack of disclosure. The vehicle recall should have kept the vehicle on the lot, and not have allowed it to be sold while still having no fix. Due to this i ended up eating nearly 10k bucks on this thing having to sell it and disclose the burst into flames recall info and a lack of ability to insure it with full coverage without the clause indicating any fire damage or damage to any other property is not covered due to the recall and no fix. While i would still service a vehicle here, i don't think i would buy another vehicle here after dealing with this, at minimal this risk should have been disclosed. read more

Beware of dealing with Crown Chrysler, Dodge, Jeep, Ram of Dublin Ohio, I was preapproved for a auto loan through my financial institution, I went the next week to pick up my vehicle, had all my paperwork and down payment, then I was advised by my salesman Oliver Diggs that unless I went through their financial institution they ( the dealership) would NOT sale me the vehicle, So I LEFT WITHOUT A VEHICLE!!! read more

Just replaced my 10-yr old Grand Cherokee Limited with a new one. Salesman Craig Gowitzka at Crown was very helpful, guiding me through the choices of features, especially explaining the new safety features. This is my second Jeep from Craig, my fourth new GCL. read more

I feel sorry for everyone that owns a jeep in Columbus! I spent 4000 dollars on brakes and engine work here! Got my jeep back in worse shape than I took it there in!!! A dealership? Really??!! The process was delayed too! By several days!! Use caution, unless you have "disposable money"!!! read more

I don't even know where to start at how bad of a dealership company everything all around this place is I have bought a brand new jeep 2023 and have had nothing and I repeat nothing but problems with the Jeep four sets of rotors already one set of brakes already my completely media screen everything is just completely blacked out every other week. I've had the car in the shop more than I've had the car out of the shop they can't ever seem to fix anything and then they still charge you $150 every single time and they fix nothing. It's absolutely terrible Jeep should've never it was a lemon basically they show me a lemon at the end of the day. I should've got a brand new fucking jeep. Point blank when the car has that many problems so many times over and over and over again that are not user problems. It's not me doing it I'm not ruining four sets of rotors in under a year and I mean it's just one thing after another. I order a heated seat cover because my heated seat went out. It's been there for going on six months now they called me telling me they were going to return it if I didn't schedule an appointment to get it put in I take it up there to get it put in and it sat there for three days before I had to have my uncle go up there and say what the fuck is going on and they said well it could be another four or five days who knows how long till we get to it and it's still never been completed it's still sitting there. I paid $1000 for it. It's just sitting there. They've never done nothing about it. Terrible. I would never recommend this Jeep dealership if my life depended on it I waited and waited and waited and waited and waited and waited to see if they could somehow make amends and do the right thing but it's just over and over and over and over again it's all wrong. There's nothing ever done right never not once ever. read more

Jason Stull was amazing to work with. We did an out of town purchase and Jason took many videos and pictures and answered my endless questions to ensure a smooth process. Jason even tracked down the last owner to locate the second key after the deal was done. read more

I've been at the service department a few times now and they have reasonable prices for service and very attentive customer service. Lobby is very clean. And every time I've met the staff member there they were very courteous in the industry where it's very busy sometimes it's hard to find at a dealership when it comes to service department. I've taken my Dodge caravan here a few times and they've always took care of me well. Today I interacted with Dustin Litteral, take care of me today and gave me a great service as well. read more

Crown Chrysler Jeep Dodge Ram - Lobby - Car Dealers Near Me - Dublin, Ohio

I had a fantastic buying experience!! I was helped by Jason Stull. I told him what I was interested in and he beyond delivered! I purchased a 2022 Jeep Wrangler in army green. It had low mileage and souped up wheels it's beautiful I'm very happy to have it. Thank you so much Jason!! read more

Just purchased our Wagoneer from Jason. He was very helpful and knowledgeable. The dealership was very clean and everyone there was very nice. Looking forward to crushing around in our new car. Thank you so much for making this process so easy. read more

By "Competitive Prices" they mean they'll charge twice the labor rate of anyone else. I won't get getting service done here again.

If you want services to not only not be rendered but for every light to pop up after service go here! Pay for an oil change else where? They'll reset your system and hope you're too busy to notice and you will pay double for theirs not to mention you didn't even need it!! read more

Jason Stull was a huge help when my daughter's car died unexpectedly earlier this year. He was the ONLY dealer that responded immediately to my email and was helpful and informative with a young woman buying her first car. I would recommend anyone choose this dealership, and ask for Jason! read more

I was distraught with how the salesperson treated me at this dealership. He was vulgar and used high-pressure tactics. read more

I recently leased my 3rd Jeep Grand Cherokee through Jason Stull. Jason is extremely knowledgeable about cars and explained all the features and benefits of getting the hybrid 4xe this time. Jason makes the car buying experience quick and easy! read more

Crown Chrysler Jeep Dodge Ram - Car Dealers Near Me - Dublin, Ohio

Worked with Jason Stull and had a great dealership experience. Jason knows the product well, is passionate about his work, and understands incentives and market conditions to get you the best deal for the vehicle you're exploring. He'll take the time in a no-pressure manner to talk through a variety of possibilities for you to make the choice that works best for you and your family. Frank in finance was also great to work with. Overall, best dealership experience I've ever had. read more

Well, called on February 5th to get the recall on my Jeep fixed. They took all my information and told me Kelly would be calling to schedule. So of course I don't hear from anyone. On Tuesday I call again and they put me through to Kelly, doesn't want to give her last name, left a message for to include my phone number. So today, February 14th they still haven't called. I call up and they want to put me through to Kelly, I say that won't work as I have previously left a message without a call back. They put me on hold after I ask for a manager and what do you know Kelly(no last name) gets in the phone and says she has no information about me. I say well I called earlier in the week and didn't get a call back from you. If they weren't the closest dealer I wouldn't use them. No customer service at all. Wonder why I take my Jeep elsewhere for maintenance. read more

Jason Stull worked tirelessly to get the deal approved and done. He is EXTREMELY knowledgeable about the inventory and capabilites of the vehicles he sells.Thanks Jason for a job well done. I know we are going to LOVE our new truck. We will definitely do business with you again. read more

Great people, great service! Kevin Munn helped me with my purchase, he wasn't pushy at all, just straight up honest and truthful. I would most definitely see him if you have a chance. Also the gentleman behind him actually shared his pork with me during my long Black Friday wait at the dealership. I would recommend seeing both of these guys!! Joe from finance was very helpful and took his time explaining my loan and the options that would benefit me in the long term. Not much parking however it was Black Friday so everyone was out that day! If you want to buy a car from just normal down to earth people this is the place to buy from. Update: Before my loan payments started they informed that my payments would go down due to a spike to my credit score! I've never heard of a car place doing this! read more

I've purchased my last 2 Jeeps from Crown and both buying experiences were great. The only downside was that it took a few hours for the whole process of test driving, negotiating and signing, but overall I'm happy with the service. Danny helped me with my last purchase and kept in touch via text following the purchase to make sure I was 100% satisfied with my vehicle. Bonus, free car washes any time! read more

I had the best customer service with mr. William Pruitt gave me such a wonderful experience that I ended up getting a 2020 Jeep Compass right off the lot!! Would recommend him to anyone! read more

Crown Chrysler Jeep Dodge Ram - Jeep Compass - Car Dealers Near Me - Dublin, Ohio

I have a bought cars from Jason since 2010 and I'm on my 3rd charger! He makes the process so easy I will always continue to buy cars from Jason Stull! read more

Do you have a Chrysler, Dodge, Jeep, or Ram? Well then you're in some luck! I was heading out for a big trip in the following days when my Jeep decided to give me a little trouble. Being an avid do-it-yourself-er I looked up what might be the issue and found out I needed to get my transfer case fluid changed. Not something easily done without certain tools and a garage. Off to Crown! I called them up and they told they could take my car in as soon as I could get there. They quoted me the price and the time it would take and they were perfectly right on both accounts - it was the exact price and time to complete that they quoted. There were three neat things about Crown in particular though. First, they had free popcorn while you waited and pop (soda, whatever you Ohio-ians) was only 50 cents. NICE. Second, they at least rinsed off my car if not washed it when they were done. COOL. Third, they called to follow up a day later. While a one-day follow up may be good for some problems, it's not necessarily so with a fluid change. It will probably take more time than that to know if the problem has been fully resolved. Still, very impressive of them to call. One problem with going here, though, was that I have now found out that I could have gotten the same fluid change done at half the price at another local business (Clark Auto Repair). This isn't all that surprising - they are a dealership afterall - but it's unfortunate nonetheless. If you're in a hurry and want a place that has good business practices, I would recommend Crown. I'll be updating this space if it turns out my Jeep explodes. read more

Crown Chrysler Jeep Dodge Ram - Pop for 50 cents! You don't see that much anymore - Car Dealers Near Me - Dublin, Ohio

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Takes a lot for me to write a poor review, but after having to search for someone to help me... I left feeling completely insulted. Guess my money isn't green enough In response, searching for someone to help me was only the beginning to this poor experience, we won't be back...ever. read more

I've purchased 2 Jeeps now via this dealership. The first time, I was desperate to get out of my Grand Cherokee and into a Wrangler. I was able to get a 2014 JKU Sport with the least hassle I've ever had at a dealership. I went by myself, and was treated with respect and dignity. My husband couldn't believe I walked out with such a great deal and was of all things - HAPPY! Was this for real, or just luck? Fast forward a year and they sent me a "upgrade your Jeep" notice in the mail. I was able to trade in my 2014 JKU Sport for a 2015 JK Rubicon with no hassle, no bullcrap. My husband came with me this time to make sure the experience would be "good". Of course it was! Jeff and Dan (Bray) found the Jeep of my dreams as if it was "made just for me". They know we are real Jeep people, and cater to that fact better than any dealer I know! Go no place else! If you're looking for a manual Jeep - they'll find you one! Service Department seems OK but with only 5k miles on the Rubi won't know for sure until I need them! read more

Crown Chrysler Jeep Dodge Ram - My Rubi! - Car Dealers Near Me - Dublin, Ohio

Honestly the service was great, just not a great value. There are cheaper places that would do the same thing so go there instead.

Thank you Jason Stull! We had such a great experience buying our new truck. We didn't know if we could make it happen but Jason went the extra mile for us and made it happen and we couldn't be happier. You can tell he has a ton of experience and works hard to get you the right deal you are comfortable with! We are leaving very satisfied customers. Thanks Crown and thanks Jason we will definitely be back! read more

My wife and i bought a used 2020 Camry from here after bad experiences with multiple Toyota dealers. Our salesman Roger Moore made the whole process as seamless as possible. Even though the finance guy tried to make it bad by not returning our call, he must have been upset because we paid cash and only needed him for an extended warranty. One call to Roger and we had a call in 5 minutes. I hope he hasn't retired by the next time we need a car as we will surely look him up. THANKS ROGER read more

Jason Stull was our sales person. The entire deslership was very friendly. He was on the ball and knowledgeable which made the experience super relaxed and seamless. Definitely will be coming back for our next vehicle. read more

My girlfriend and I came to Crown Chrysler Jeep Dodge with the full intention of walking out with a Jeep Cherokee. Unfortunately, Crown was either unwilling or unable to be flexible at all on their price. This did not upset as since they are under no obligation to sell anything to us and we are under no obligation to buy from them. We dealt with a number of employees there including salesman Mitchell and general manager Neil. They were both friendly, professional, and a genuine pleasure to meet. Unfortunately, we also had the displeasure of speaking with Andy who I assume is an assistant manager. Andy is easily identifiable as he has a large and menacing mole planted squarely on the port side of his nose. When we had questions about what we felt was an unreasonably low trade-in offer ($2,000 below Kelley Blue Book trade-in) Andy and his mole walked over and proceeded to speak to us as though we were petulant children and in the most condescending manner imaginable. "Holy moly" I thought to myself, "these two are ridiculous." When Andy and his mole left, we informed Mitchell that we didn't wish to speak to the two of them anymore and would prefer to deal only with him. Even more unimpressive was another salesman who threw a expletive laden tantrum yelling the "f word" multiple times and throwing his phone. Nothing was done about his behavior. This was easily the worst experience we've ever had at a car dealership. Update: Hello Neil and thank you for your reply. I did not show a "prejudice" based on someone's physical appearance. I showed a "postjudice" based on someone's abhorrent behavior and then chose to mock his physical appearance because I believe that based on his conduct toward my girlfriend and me, he is deserving of mockery. The disdain I expressed was clearly not based solely or even partly on his unique physical attributes. I believe that even people without facial moles can be jerks. The real shame here is that you, as general manager, allow your employees to behave the way that they do. read more

In today's environment, car dealerships are often left wondering what to do to stay competitive. Is it pricing? Is it promotions? Give aways? For Crown they have figured it out. It is customer service. More specifically it is Jason Stull. You see, my daughter and I stopped buy to look at a Jeep Grand Cherokee. Jason was on top it. Since this was her purchase he spoke with her and in a manner she could relate. He did not over talk her or direct the questions me. He made her feel important and the focus or the purchase. As a father that was important to me. I could not have asked for a better rep to deal with. Jason is a true brand ambassador for Crown and the Jeep brand. Many thanks!!! read more

I would not recommend this place. Went here to look at some dodge's...they asked if I wanted to trade my previous dodge in and I asked how much they would give me. They needed the keys to appraise it which I handed over while looking at new models. When they were done and while I was looking at new models, they left my car unlocked with the windows down in the lot..had some valuables in the car. They offered me 5k for it at first, but when I went to get the keys to LOCK my car at the desk, piece of paper said "8k Final" lol. Salesman was rude to the other employees while showing me cars...bad look. Simply put their cars are overpriced. Went elsewhere and was almost in shock at how much better the prices were. Ended up happily getting the car I wanted at another central Ohio dealer. I get the fact that dealers start out high on prices and hopes of getting gullible people to bite but they started out laughably high. Gave Crown a second chance in the service department, however wasn't impressed again. They told me they needed to order a part for my car. It took almost TWO Years to get the part in LOL. Poor line of communication with updating me during those two years as well. Finally when it came in, they said I couldn't get in for an appointment for two weeks--nothing like another two weeks after waiting two years! No Loaner cars while your car is being worked on which other dealer offered with no hesitation at all. Two stars over one because the chairs in the waiting area are pretty comfortable read more

Devon Jordan was my salesperson and I thought he was great. I also talked with one of the sales managers who were really nice too. Answered my questions and no high-pressure sales tactics ... UNTIL we got into the finance office. Terry Moore was a nightmare to deal with. First, I had submitted all the information needed over the course of a week and basically had a done deal before I showed up at the dealership. I drove from an hour away, test drove the vehicle with Devon, had numbers signed and agreed upon in about an hour. Great. Then it's sit and wait, for about 90 minutes !! while F&I "ran paperwork". I stated several times that I had to leave at a certain time to get back home for a school function with my child. I know that these things take time, but when I'm sitting right outside Terry's office and he's on a personal phone call with sounded like landscapers or some type of home repair while I'm sitting and waiting .... no. Not good. I expected my payment to be one thing, which it was about $20 higher than what I was told. Below is a copy of an email I sent to Devon in the days following our purchase: Hey! Sooooo, I don't know what we need to do, resign paperwork or cancel policies. But I feel like finance was very shady about the charges and insurance he sold me. Said "how about this, this, this for an additional $4. and we said yes" he failed to mention, it would be what? $4 a month? the charges are Tire $713 Theft Avert $99 Key replacement $399 that's $1,211 that was added !!! Definitely doesn't cover his an "additional $4". I was on a budget, which you knew, and ended up being in a hurry by the time we got to finance. I don't want ANY of those insurances. He also said he removed a bank fee to "offset" the cost. He said the bank fee was $295 !! How does an additional $1211 offset $295?!?!? How much did that add to my payment ?!?! Devon said he would follow-up, no response since then. I emailed Terry twice now and he's responded once with a one sentence email saying I have to come back to the dealership to fill out cancellation forms. I had asked if they could be emailed to me, no response. I got an automatic email wanting me to rate the dealership, and when I clicked on one-star, it sent an email to the management team (supposedly) where I had included all the information left in this review. No response. I like my car, I like Devon, but I would not return to this dealership due to the practices of the F&I department and the lack of followup once the sale has been made. read more

If you're looking for a good dealership that will not pressure you and will be very patient and helpful definitely check out Crown Chrysler Jeep Dodge and RAM. Daniel Pierce assisted me in purchasing a great used 2014 Jeep Cherokee. He was very informative and genuinely nice to work with while spending several hours checking out various vehicles and going on a test drive. Coming from the east side of Columbus, I had several unsuccessful visit to dealerships on my side of town and ended up disappointed. It was well worth the drive up to Crown to get the excellent service they provided. I would definitely go back again in the future for any car purchasing needs. read more

I bought my first Jeep this past weekend. It's a 2017 Cherokee Sport. James Williamson helped me out. He knew everything about the model I wanted. It's such a relief when the sales people really know what they're trying to sell. The vehicle is great! I got all of the options I wanted in the price range I needed. I've never felt safer on the highway. Thanks, Crown! read more

Crown Chrysler Jeep Dodge Ram - I bought my first Jeep this past weekend. Thanks, James Williamson! - Car Dealers Near Me - Dublin, Ohio

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Taking my car here was an absolute nightmare. Even with an appointment I had to wait 3+ hours both times I went. The first time my contact, Tyler Ramsey, said they had to order parts, then never contacted me when they came in. I called them around two weeks later and they said they had no record of me ever coming in. Later, they found the record (it was "put in to the system wrong.") They said they had the parts and I took the car back. After waiting my three hours, Tyler told me they didn't order one of the parts that was needed. My car was really acting up at the time, and I asked if it was still safe to drive. I was assured it was safe, and waited for the call about the part. Again, I was never called with an update. About a week later my wife was driving the car home from work and it broke down while she was driving down the highway. She called me in tears, and luckily we were able to reach a friend to pick her up and bring her home. I wisely had my car towed to a different dealership, which fixed my car in only one visit. The new dealership also said the records from Crown claimed to have fixed the problem. I think someone at Crown forgot to order the other part, then tried to cover up the mistake by doing paperwork that reflected the problem being fixed. I emailed Tyler Ramsey at Crown with my complaints, and I never recieved any response (after two weeks). Do yourself a favor, and avoid this place like the plague! read more

Wanted to share what a positive experience I had with Jason Stull when purchasing my used car from this dealer! He was very knowledgeable and was not pushy. He was honest with me and helped me to get the best deal. I am so happy with my car and he is still quick to respond and answer any questions I have 2 months later. Thanks Jason!! read more

About 3 months ago, I was in the market for a quality used car. Internet searches brought me to Crown and I was greeted by a sales guy who pretty much said "here's the keys, take a look." While driving it I noticed the check engine light was on but it was in good shape. After one of the worst negotiations of my life, we agreed on a price. I then said, "What about the check engine light?" He responded, "You want US to fix that?" This is where I should have walked away, but I didn't. They agreed to fix the problem and I could pick it up the next day. I pick up the car and drive it away and the thing overheats a block away. I take it back and sit all day while they "fix" it. I go to drive it home and the engine starts slipping. I take it back and they "fix" it again. Less than 2 months later and my check engine light is on again and I noticed the overflow reservoir for the radiator is missing! After several emails, they have yet to respond...big surprise. Don't waste you hard earned money on these clowns. Work with the Germains....at least they stand behind their service. read more

I stopped by looking for a used Jeep Wrangler 6 speed manual drive. Jason Stull was the sales associate that walked me through my options and helped with making the right choice for me. I'm very happy with both Jason and Crown Dublin. read more