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    Roush Honda

    3.3 (214 reviews)
    Open 6:00 am - 10:00 pm
    Updated over 3 months ago

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    Purchased earlier this summer of a Honda Pilot.

    Another great car-buying experience with Roush Honda in Westerville! My wife and I purchased a new car earlier this year and were so impressed that we came back and bought another one yesterday. Our salesman, Jeff Ward, once again made the process easy and enjoyable -- no pressure, just professionalism and genuine care. Julie in accounting and administration handled our title and registration flawlessly, making that part completely stress-free. Thanks also to the Service Department and Used Car Appraisal Team for their efficiency and fairness. You can feel the pride of employee ownership in every interaction. Roush Honda makes buying a car feel effortless -- like rereading a great book where you already know it's going to end perfectly.

    Michael G.

    Excellent sales experience; from the website, to the sales team ( Aleks, Rod, and Miguel) and out the door. My third purchase in about 20 years. If you want a pre-owned Honda, Roush is the place to visit.

    Honda Passport Trailsport
    Jaime M.

    I have had Hondas my entire driving experience. My first was a Honda Accord and the last five Hondas were the CRV. I was very excited to upgrade to the Honda Passport Trailsport. We scheduled a specific time for pickup and to sign the financial paperwork. Honda did not have anything ready for us. They didn't even realize we were coming in as our sales person was out sick. They should have covered his schedule with him being out not just plain forget their customers. I waited 3 and a half hours for them to clean my new car that should have been ready for us at our scheduled pickup time. They didn't even start cleaning it until almost 3 hours after we had been there. They had everyone else's cars all set for pickup but not mine. It was so disappointing and the massive trigger was when the person who helped me into my car and gave me my keys -- said to come back when I had more time to learn my new car! I had all the time in the world at my scheduled time! Unbelievable! I will never ever recommend or purchase a car from this dealership again.

    You can't see the vehicle but that's our new 2025 hybrid CRV behind us!

    Our sales representative Shaun was amazing! This guy is what all salespeople should strive to be like! He's so personal able and friendly! We had a horrible experience at another Honda dealership and decided to come here and we are so glad we did! This employee owned dealership is one of a kind and it truly shows that the employees here love what they do! Everything happens for a reason and my husband and I are grateful that we had a bad experience that lead us to this amazingly successful dealership and great salesman Shaun! We drove out of the dealership with a better vehicle, less payment and less down payment than what we almost got a few days prior! Shaun and the staff at Roush Honda, thank you for your amazing customer service and getting us in and out in a timely professional manner! Other dealerships should strive to be like you all!

    Text with the service department.

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    21 days ago

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    Samantha H.

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    3 months ago

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    Samantha H.

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    2 months ago

    No pushy sales, friendly atmosphere and best car buying experience we've ever had! We will be buying more cars from here.

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    Samantha H.

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    2 months ago

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    4 months ago

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    7 months ago

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    10 months ago

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    2 years ago

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    1 year ago

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    8 months ago

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    2 years ago

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    2 years ago

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    11 months ago

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    11 months ago

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    2 years ago

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    3 years ago

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    1 year ago

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    10 months ago

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    11 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    1 year ago

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    9 months ago

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    3 years ago

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    3 years ago

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    Samantha H.

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    6 years ago

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    5 years ago

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    5 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    I went in to get my tire pressure checked, everyone was extremely friendly and courtesy. Highly recommended!

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    Samantha H.

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    Page 1 of 6

    Ask the Community - Roush Honda

    Review Highlights - Roush Honda

    We have been working with Lee Cohen at Roush Honda for the last 9 years and he has been the absolute best partner anyone can ask for.

    Mentioned in 6 reviews

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    Germain Volkswagen of Westerville - 2021 Ford Explorer XLT

    Germain Volkswagen of Westerville

    (4 reviews)

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    Kudo's to Germain VW and the sales team for my 2021 Ford Explorer XLT purchase. This was a purchase…read morethrough my son and remotely by me. Getting the paperwork completed was generally easy and the sales person Clifton Jordan was very helpful. The manager Travis Rausch and finance group were also very helpful in getting all the paper work to me because I live in Indiana and Germain is in Columbus Ohio. This type of purchase involves moving the title between both the Ohio and Indiana Bureau of Motor Vehicles and to the bank where the loan is held. By the way, getting the loan through Germain was very quick and at a great rate. The Germain people communicated via overnight mail, phone calls, emails, and text messages and this also made the purchase easy. So, the purchase of a new vehicle was a pleasant experience and I recommend Germain and their staff if you are purchasing a vehicle. THANK YOU GERMAIN!

    My wife took her 45,000 mile 2019 Tiguan in for an oil changeGermain sent a $79.95 coupon to her…read more They wouldn't honor it because it was for her last Tiguan, which she ironically traded in and bought her current car at Germain! Then they presented her with a $2,500 estimate for tires, a $350 alignment, a $70 cabin air filter ( I just bout one on Amazon fot $12.00), and several unnecessary maintenance, like $350 for 4 spark plugs. As a former Dealership Service Director and ASE certified tech, I would never allow my staff to rip off customers like this. Totally unethical. When she does actually need some of the suggested items we will go elsewhere. Never again Germain

    Great Lakes Kia - Front of building

    Great Lakes Kia

    (79 reviews)

    Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

    Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

    Bob Caldwell Chrysler Dodge Jeep Ram

    Bob Caldwell Chrysler Dodge Jeep Ram

    (110 reviews)

    Northland

    We had the absolute best experience with Malek at Bob Caldwell yesterday! My husband and I both…read moremade so many comments afterwards about what a refreshing car buying experience it was, how Malek made everything so easy and enjoyable for us, and made it seem like we were buying from a friend, rather than a sales rep! We both made the comment, 'can you tip a car salesman??' He was THAT good. Additionally, we were so pleased with both our trade-in value and the price paid for our new car, that we left feeling really excited about the entire experience. Before even meeting us, Malek sent a short video message of himself so that we would know who to look for upon arrival, along with showing us briefly the car we were coming to see. I've never had someone do this before and thought it was not only creative and thoughtful, but genuinely really helpful! When we arrived on the lot I recognized him right away and was thankful to feel like I "knew him" when I walked over. What a unique sales approach! Malek had the car ready for us upon arrival, and then quickly brought around 3 additional vehicles as we made comments about what we liked or didn't. It was so helpful that the dealership had so many of these similar vehicles for us to compare, and was great that Malek took the initiative to bring them around for us, without ever making it seem like it was a problem or we had to stop looking at one to go over and look at another. He made it so easy to compare back and forth, and was never pushy or impatient with us. When we experienced an issue with one car (broken headrest) he immediately assured us that he would make it right and went to talk to his sales manager about what options we had. Malek was very responsive, professional, and just a really nice guy. Overall, our car buying experience here was fantastic, from before we even walked onto the lot until we drove home our new (to us) car. As a sales rep myself for a different industry, I learned a lot about Malek's salesmanship that I will take for my own personal growth. We absolutely love the car that we bought, and cannot recommend this dealership and Malek enough!

    was interested in 2 separate trucks and Bradon was such a rude smart mouth person over the phone…read more my money wasn't good enough for them. after reading their reviews I'm glad I didn't buy anything from them. I see now why all the bad rvs

    Miracle Motor Mart - AFTER DELIVERING

    Miracle Motor Mart

    (11 reviews)

    Northland

    you can improve by stop lying to customers. be more honest about you business and what's going on…read morewith customers cars . terrible yall worst the jd byrider. sorry to say yall sell the most junk cars in ohio . had my car over a month and yall still need more time ??' wow what kind of mechanics do yall have ?jiffy lube oil change staff move quicker than the mechanics this shop had. yoooo if u gonna invest long term payment on car go some where else period . sad this is second worst car i ever bought from them

    PLEASE SPEND THE TIME TO READ THE ENTIRE POST. I submitted an application online, yestobk.com, but…read morewas contacted by a company called "US Auto Connections". Which I'm not 100% sure is even a legit business. I applied on yestobk.com being that I filed bankruptcy and this site deals with bankruptcy clients. I started having contact with Audrie Stoker. I informed her I was looking 4 a truck. She sent a few trucks with prices but would never give me a website to look at the vehicles they have 4 myself. Well after doing some research on my own, I found out that each of these business names are all associated with Miracle Motor Mart. I found the trucks that Audrie sent me on their website. The prices she sent with the trucks in the email were almost $4k less on the website. I questioned the price, I never got a response from her about that. I was contacted by the finance manager, Jerry. He told me that they buy the truck from miracle motor mart 4 the price listed online. He stated they put a mark up 2 make profit. Come 2 find out, they are all linked with Miracle. I picked a truck, was sent tons of pics & info on this truck. When I started the process 2 buy the truck, I requested videos of the truck. That's when I saw the tailgate, bumper & damage 2 the side. WAS NOT THERE IN THE PICS I RECEIVED AT THE BEGINNING. Entire back of the truck looked different and half fixed. I questioned Jerry on it, supposedly 1 of their guys backed into something and tried to fix it themselves. He agreed to send it to a body shop to repair damages. He told me on a Thursday that it would be ready the following Monday. So Monday I reached out the Audrie and Jerry both asking when the truck would be shipped to me. Audrie replied that the truck would not not be ready till that Friday. Which i replied, "Friday"? As I was shocked. She replied, "do you want the truck fixed properly or not?" SHE IS ONE VERY RUDE LADY. Once they got the truck back from the shop Jerry called and stated he wasn't shipping the truck to me bc of the small dent on the side of the bed won't come out. I then told him that if that is all that is still there then I will still take the truck as is as long as that's the only issue that wasn't fixed. He confirmed that's all that was still there. So truck was shipped. Upon delivery of the truck, I noticed the tailgate looks better but scrubs the bed when letting up and down, they only painted over the other damage and didn't fix the issues properly. Also, the passenger bed of the truck is damaged and wasn't fixed. The dent on the side of the bed was indeed there but Jerry failed to tell me the entire panel is bent and can't even be attached to the wheel liner. The same day, I took the truck thru the car wash when I noticed water pouring into the back seat in both corners. I contacted Jerry and his response was we will just pick the truck back up instead of trying to make things right. I let him know I like the truck but just wanted it fixed properly. While discussing these issues on the phone he then proceeds to tell me that he did tell me that the damages was not fixed properly. WHICH IS ABSOLUTELY NOT TRUE. He then told me that they won't do anything else to fix the truck and offered me a $500 check. After arguing with Jerry about these issues he agreed to mail me a check for $900. WHICH THEY DID SEND. Which is nowhere near the amount it costed me to fix the issues with the truck. I wanted Jerry to hear my concerns and disappointment before putting this behind me and moving on from this. He told me he didn't care to listen to what I had to say. That either I take the $900 and keep the truck or they would take the truck back. Being that there's only 1 bank willing to finance to me with the bankruptcy I felt forced to keep the truck being that it's the only opportunity I have to rebuilding my credit. This place is very rude, disrespectful and constant liars. I also added the pictures of the truck they sent prior to delivery. Not even the same tailgate or bumper. PLUS THEY STILL OWE ME $1k.

    Roush Honda - car_dealers - Updated May 2026

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