Roush Honda is top notch! I wouldn't trust anyone else to my vehicle if I felt there was a major problem. I have had the pleasure of working with Nick, November and Ken in the service department and they are all excellent. I feel they have gone over and above to solve my issues. You can tell they treat your car like their own car. I highly recommend them. read more

Roush Honda - My car I purchased at Roush - Car Dealers Near Me - Westerville, Ohio

Great dealership with a wonderful staff. Stopped in to take advantage of their evening express service (they are open till 10 PM). It is so nice they are open late so you don't have to take time off work to get your car serviced. Service advisors are always pleasant and knowledgeable. I enjoyed my coffee and looking at the showroom. If you are looking for a Honda you really should consider this dealership. read more

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No pushy sales, friendly atmosphere and best car buying experience we've ever had! We will be buying more cars from here.

Only go here for a Honda if you really want the run around. Sales person said "I know this is a crappy offer let me go back to my manager with your offer". Then they never followed up after they asked for time even while I was waiting in parking lot. Only go here if you want allot of drama on a vehicle that another dealer gave a 10% discount with no drama! read more

Just bought a 2026 CRV from Jeff. Great experience. Jeff is a pro. He respected my time that I could allocate, prepared an offer and negotiation was over in 5 min. My wife likes the Honda CRV and I cannot land on a model for myself, but I may have to buy a car from him because he makes it so Damm easy. read more

Another great car-buying experience with Roush Honda in Westerville! My wife and I purchased a new car earlier this year and were so impressed that we came back and bought another one yesterday. Our salesman, Jeff Ward, once again made the process easy and enjoyable -- no pressure, just professionalism and genuine care. Julie in accounting and administration handled our title and registration flawlessly, making that part completely stress-free. Thanks also to the Service Department and Used Car Appraisal Team for their efficiency and fairness. You can feel the pride of employee ownership in every interaction. Roush Honda makes buying a car feel effortless -- like rereading a great book where you already know it's going to end perfectly. read more

Roush Honda - Purchased earlier this summer of a Honda Pilot. - Car Dealers Near Me - Westerville, Ohio

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The sales rep. I worked with made this process painless. We had spoken on the phone prior to my appointment and I shared about myself and what I needed. Marco assisted me with respect and listened to my concerns. I left with a new car a better one that I expected for my price point and what I could afford in monthly payments. I feel he went above my expectations. I also was grateful to the service dept. namely Chris, who addressed my issues promptly and thoroughly. Even the financial representative that walked me through the signing of the deal, Kyln, was kind as well as clear and concise. I appreciate being able to still feel the level of trust I experienced in this day and age.. thank you Roush! read more

Excellent sales experience; from the website, to the sales team ( Aleks, Rod, and Miguel) and out the door. My third purchase in about 20 years. If you want a pre-owned Honda, Roush is the place to visit. read more

Roush Honda - Car Dealers Near Me - Westerville, Ohio

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I had the most unpleasant experience with general manager Cameron Dean, Tim Senek at Roush Honda. The bottom line is I was lied to. I was waiting for a month to have a car delivered. After the car arrived I was ready to pick the car up I went to sign papers and decided I needed a payment date changed Tim Senek told me he had to call funding. I asked why "what is that?" This is my 4th leased Honda. No one had ever had to call funding. I said ok. I went back 2 day later on a Monday Senek had never called funding I asked Cameron Dean why? Cameron said funding was closed. I said "closed?" This was a weekday with all of the cars being sold all over Hondas footprint and funding is closed? I called another dealer and sked was funding closed on April 8th? They told me funding is open 6 day a week. I. The mean time I called Honda to get my payment date changed. There was no problem. I went told Roush Honda Tim Senek still would not ease me the car I had waited a month on. I went to Lyndsey Honda and was in and out in 1 hour. read more

Once again, Andrew Beckett and Max Wagner have shown that they are costumer-focused leaders and exemplify the Roush Honda ethos of, "a commitment to excellence." Andrew and Max helped me with a vehicle repair, and I want to thank them for their time, attention, and support as they navigated me through the repair process. Andrew and Max are true leaders. Thank you, gentlemen! read more

I have had Hondas my entire driving experience. My first was a Honda Accord and the last five Hondas were the CRV. I was very excited to upgrade to the Honda Passport Trailsport. We scheduled a specific time for pickup and to sign the financial paperwork. Honda did not have anything ready for us. They didn't even realize we were coming in as our sales person was out sick. They should have covered his schedule with him being out not just plain forget their customers. I waited 3 and a half hours for them to clean my new car that should have been ready for us at our scheduled pickup time. They didn't even start cleaning it until almost 3 hours after we had been there. They had everyone else's cars all set for pickup but not mine. It was so disappointing and the massive trigger was when the person who helped me into my car and gave me my keys -- said to come back when I had more time to learn my new car! I had all the time in the world at my scheduled time! Unbelievable! I will never ever recommend or purchase a car from this dealership again. read more

Roush Honda - Honda Passport Trailsport - Car Dealers Near Me - Westerville, Ohio

We've visited Roush while car shopping (here and at their former used car place on Westerville Rd.) They have always been decent- friendly, helpful, not pushy. Today I needed my radio code since I got a new battery. Couldn't get all the information myself, and they want you to come in instead of doing things over the phone- to reduce theft I'm sure. Pulled in without an appointment, the lady checked things out and got the code, friendly and efficient. And, on my way in five minutes, at no cost. We have and have had Hondas. I worked at Honda. If we need service, or a car, we will come here, because they have been great every time we've visited. read more

Our sales representative Shaun was amazing! This guy is what all salespeople should strive to be like! He's so personal able and friendly! We had a horrible experience at another Honda dealership and decided to come here and we are so glad we did! This employee owned dealership is one of a kind and it truly shows that the employees here love what they do! Everything happens for a reason and my husband and I are grateful that we had a bad experience that lead us to this amazingly successful dealership and great salesman Shaun! We drove out of the dealership with a better vehicle, less payment and less down payment than what we almost got a few days prior! Shaun and the staff at Roush Honda, thank you for your amazing customer service and getting us in and out in a timely professional manner! Other dealerships should strive to be like you all! read more

Roush Honda - You can't see the vehicle but that's our new 2025 hybrid CRV behind us! - Car Dealers Near Me - Westerville, Ohio

We had an exceptional experience at Roush Honda! From start to finish, the process was smooth, transparent, and genuinely enjoyable. Jeff Ward was fantastic--he was so informative and helpful that we were nearly sold before we even stepped foot in the dealership! Unlike other local dealers, the team at Roush was never pushy and truly made us feel like family. We are absolutely thrilled with our new Honda HR-V LX! A special thank you to Julie in finance as well--she guided us through everything clearly and professionally, helping us choose only what we needed without ever making us feel pressured. Thank you, Roush Honda, for turning what is usually a dreaded process into a truly great experience! read more

This rating is for the SERVICE DEPARTMENT and does not reflect on the new car sales department. It's very easy to schedule service online and to make an appointment to drop off your car. I usually leave mine and come back later to pick it up but they have a very nice, very comfortable waiting area. I did wait once in the past and found the waiting area to be very nice. The service advisor who checks you in stays in touch during the process with periodic text messages. And the car is always done when promised. Service also includes a free car wash. To date, I've been impressed that they have never tried to up sell me any extra services - they're good at doing what's required and not pushing the extras, Prices for the routine A1 and B1 services are a little high but generally reasonable. However, during my last visit, I asked them about diagnostics for my backup camera and was shocked when they quoted me $180 just for basic diagnostics. For that price, I can live without a backup camera. Overall - very pleased. read more

You asked for another chance and my wife and I took it. You are conveniently located close to our home. Sadly, you overfilled the oil in our CRV and caused a catastrophic check engine light to come on while I was heading out of town over a year ago. It took several days to get you to acknowledge that it was your fault and not charge us for the repair. I was never reimbursed for the towing fee. Now I get to recent visits. Check engine with an on again and off again oil light. You did a repair and days later the warning lights are back. I take it in again and you do another repair at an additional cost and time to wait on a part. No more than a day later the lights are back on. I call you because I have concerns that a third repair might not solve the issue. I didn't want to speak to the service department, I wanted a manager. That never happened. I took it to Germain, and they fixed the issue rather quickly. I will say that typically the visits are fine, but when you go sideways, you go big. Never again and don't worry about calling now. I'm not answering this time. read more

Roush Honda - Text with the service department. - Car Dealers Near Me - Westerville, Ohio

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Kevin H went above and beyond to make our car buying experience positive. From when we first met him to when we got the keys, Kevin was extremely kind and professional. We could've bought the CRV Hybrid at any Honda dealer but we liked the high level of service from Roush. Kevin showed us the service bay, the remodels and how much pride everyone takes in the dealership. We had a better experience at Roush than at another Honda dealership when we shopped around. Roush was able to give us the offer we wanted and the car we wanted. We love our Hybrid CRV and hope to have more positive experiences in the future. read more

We are so very pleased with our new CR-V from Roush. Kevin Hundley took incredibly good care of us and got us into the vehicle we wanted. We've had vehicles serviced at Roush before, but this was our first purchase (lease). We would wholeheartedly recommend Roush and Kevin to our family and friends. read more

Great place many different great people, but even though they know and have proof that I made every payment on my very first car of finance that was 10 grand, they still did not even allow me to make payments on the next car all because they thought that I didn't have a set job. I have money income, but yet just because I didn't have a legit job. I did not get supposedly finance for the company. I don't recommend this company unless you got a Headstart of what they want which is a good chunk of change of two grand in hand and any kind of legitimate job of some short you can't even DoorDash or attempt service that has to be a real job. Good luck to who goes in there. And they still handed me a fix me up car knowing that I make every payment I felt so degraded do not take my word for the opinion, but just letting you guys know what you're getting into before you go like I said great people just they don't know how to really work with people that actually payment their payments on time and never miss a payment. I will take my value somewhere else. No personal problem. I'll come back when I have a real job lol. read more

Derek helped us find the perfect used CRV-EX-L. He pulled it inside and had everything ready for me, it was raining heavy the morning of my test drive. He was friendly and pleasant to talk to, Derek gets 5 stars! read more

I feel like I need to give just a few facts and you will see that Roush has gone above and beyond. I live in Cleveland. They came out to tow my used car and gave me a loaner until I found the time to drive to Columbus to buy a new car. They talked me through all the options on the phone, they made me and my wife feel like we were in the showroom. We purchased a car -- and 99% of the reason is that we want to trust our car dealer. I met 3-4 staff along the way and each one made us feel like we were special. Then, I arrived and it is the cleanest dealership I have seen -- comparable to Valley Honda outside Chicago (if you are local to Chicagoland, that is a great place as well). I will drive 2 hours for service moving forward. There is plenty for me to do in Columbus. Thank you Roush Honda. Dennis read more

My wife and I purchased our fifth vehicle from Roush yesterday and were reminded why we keep going back, by the service we received from our salesperson Jan and Julie in the business office. At Roush, customers are treated respectfully and not like just another potential sale. They are up front, honest, they listen and they work incredibly hard to make the sales experience as smooth as possible. Best yet, there is no pressure. Thank you Jan and Julie for getting us in our new Pilot! read more

40 years of buying cars at Roush Honda and I can now tell you that the sales and service experience went from outstanding to very poor. Sales people trying to steal sales from one another and then having you pick from which one you buy a car while both standing there looking at you. I picked the non-sleazy one who I wanted to buy the car from in the first place. Service likes to schedule you out in the future so when you have your service done you get told that you are a few miles over the limit for the free service promised when you bought the car even though it was well under mileage when the appointment was made. Want the promised car wash at the end of the service...sorry out of soap. Good cars, just be aware that the new Roush Honda that sells lots of cars is MUCH different than the dealership of only a few years ago. read more

Their service department is unreliable and poorly managed. I purchased a brand new car from them and 8 months later with less than 4k miles on the car the front axles needed to be replaced, which is a common issue for this vehicle according to the NHTSA. The car also is unable to charge above 25kwh on a DC fast charge. Roush completed the service and as soon as I left the dealership, the axles were failing again. They had also dismissed the charging issues of the car completely. I called them to explain that the axles were still making the same issue. They informed me there was nothing they could do because the designed part was defective. They claimed it was not a big issue. I told them that it was unacceptable to expect a person to drive a 5200lb vehicle on the road with a suspension that could prevent me from controlling the car. Cleary, they do not understand nor care about safety. After telling them I would have to involve a 3rd party, they said they would "fix" the axles again. I then scheduled the appointment and dropped off the car on Monday. They claimed it would be fixed by Tuesday evening. After calling numerous times and leaving voicemails along with sending texts, nobody would respond the entire day or evening. On Wednesday I called numerous times during the morning and left voicemail after voicemail along with texts. Roush has a horrible practice of refusing to answer the phone for service. I then finally called the sales desk and they transferred me to the service manager's voicemail. After a few hours he returned my call and explained they had not even started the work. In fact, the tech who was supposed to service the car would not be back until the following week. Yes, it was scheduled to be serviced on a day when the person was scheduled to be gone for a week later. They then offered me a rental which was filthy inside and smelled like cigarette smoke. When I finally did get the car back a week later, they explained "most" of the noise should be gone from the axles. Yes, "most" of the noise. Clearly having a CV joint clicking and popping as it turns is normal for a brand new car. Furthermore, to this day the charging issues have never been resolved. Due to their inability to fix the car, it will be going to another dealership along with my business. Having been a repeat customer, I will gladly take my business to another dealership. Do not go to Roush in any capacity. read more

Roush Honda is Fantastic. The best car buying and service experience in central Ohio. Very competitive pricing and outstanding customer focus. I have been a brand loyalist and have owned many Hondas. After I purchased my first car from Lee Cohen 614-588-4960 at Roush I refuse to go to any other dealer. New car sales team is very knowledgeable of the vehicle lineup and Lee is exceptionally good. Since I purchased my first car from him, I have referred many friends and family to Roush who had as good of a car buying experience as I have. Service team is outstanding also. Call out to Joe Stanwik (Service Advisor). Love how they use the new tech to check in for service appointments and good communication and feedback. I also got to say if a human error ever happens during servicing process Roush team more than makes up for it. When you are at the dealership don't be surprised if the GM drops in to chat with you. All new car dealers should use Roush Honda customer service play book. ** Update 7/2/23 purchased my 3rd Honda from Roush. Amazing experience as always and they offer great deals. read more

Roush Honda - 2023 Pilot Elite - Car Dealers Near Me - Westerville, Ohio

I'm done with Roush. Yeah, sure, they've tried to sell me parts and fixes I don't really need but would be nice. I get that but they would back off when I said no. Lately, they just won't quit trying to convince me I need some repair that I know for a fact--I don't. The last advisor (or whatever) blatantly lied to me about replacing a part for $600. I even indicated how I knew the part was fine but they didn't care. I put some 3-in-One oil on it, good as new. No thanks Samantha H. of Roush Honda No matter your apparent sincerity or how sweetly you talk to me, we both know nothing is really going to change. And I've already told you the problem. Pushing overzealous repairs when simpler cheaper ones will do is one thing. Lying about repairs is over the line. I'm sure you already know who I'm talking about. read more

I hate going to the car dealers. In the past, car sales men always rushes and intimated me to make a decisions. Sometimes, they can be a little condescending too, like they know more then you about cars, so you need to listen to them. However, my experience with Roush Honda was very different. We went in to see what kind of deal we would get if we were to trade a car. We were not expecting to buy a new car. Parker and Cameron took their time to explain everything in detail. Cameron took his time to come up with a package that would benefit us. They did not rush us for anything or make us feel pressured to buy or make a decisions. All the staffs were very friendly and I highly recommend you check them out, if interested in a Honda. read more

Roush Honda - Car Dealers Near Me - Westerville, Ohio

Lee Cohen was our dealer we worked with. We needed a new car and went to multiple dealerships and dealt with multiple dealers. Lee was the only one I felt was truthful from the beginning. I felt comfortable knowing he was not trying to sell me things I did not need. He always asked me what I wanted and did not try to offer more. He was also great at breaking things down and very patient with explaining everything. He worked with me on my price and got me a car I couldn't be more happy with! Buying a car is already stressful enough so thankful for Lee. Thank you Lee for all your help and love our car! Vanessa & Seth read more

I recently purchased a new car from Roush and was beyond impressed with the personnel and the experience. Spyros was amazing to work with. I never once felt pressured or manipulated. The entire time I felt like I was being kept informed of all of my options. I walked away happier than I could have imagined. In addition, Tim, the finance manager, was equally as great to work with. I never once felt like anything was hidden, or that I was being tricked into anything. I was super happy with all of the options I was shown and feel super comfortable with my purchase. I'll be back to Roush for other members of my family. read more

Roush Honda - Car Dealers Near Me - Westerville, Ohio

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This is the second time we've bought a new car at Roush Honda. Always a good experience working with the sales folks there to find the right vehicle for our needs. We love the Costco Auto program, and it's great that Roush participates. We are very happy with the service we receive here and will always recommend this dealer! The only way to make it better would be to have a free car wash available for loyal customers like Honda Marysville does. read more

Roush Honda - Bought a hybrid on Earth Day - totally a coincidence! - Car Dealers Near Me - Westerville, Ohio

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Tristan Atchison was amazing! Best sales experience I have ever had for a car. He listens, responds with facts and follows up. Excellent at listening to what I wanted. Tristan is worth the visit to Westerville to work with for a new car! read more

I called several Hondas in Columbus to try to find the best deal possible on a 2024 Accord. After checking with four different Honda dealers the quickest response and best price I got was with Ken from Roush Honda. When I came in Joel took great care of us and I would strongly recommend him! He explained things thoroughly and was able to get us the best bang for our buck. Definitely would recommend to anyone looking for a Honda and the best price in town! read more

Roush Honda - Car Dealers Near Me - Westerville, Ohio

I went in to get my tire pressure checked, everyone was extremely friendly and courtesy. Highly recommended!

I have a 2018 Honda Fit. The paint started peeling a few months back. Honda extended a paint warranty cause this has become a known issue wide spread. I was told to bring it into their shop and they would photograph and document the paint issue. 2 mos later we talk to the body shop who advised the general mgr , who comes into the shop 2 x a month, had to approve the work. We made an appt for the work to b done only to hear later that the work had not been approved yet. They clearly dropped the ball on follow through and was giving me misinformation. Now I have to bring the car back in when this higher up manager will b there so he can officially approve it as warranty coverage. We then allegedly get to move forward in getting this extensive paint job done. Poor follow up on their part and poor customer service for sure. read more

Total rip off. I service my AC and they charged me over $300. A year later I bring it because it stopped blowing cold air. They charged me over $200 and they said it needs a new compressor for $1600. They said they won't charge me for recharging the system. I recharged the system myself and the Ac is working fine for two months now. Requested a refund with no answer. Skumbags read more

Good luck getting an appointment for service. Forget about talking to anyone on the phone. If you have a recall it will take months to get in. When you finally get in, if there is something wrong...they may or may not listen to you about what it is. My odyssey rear tailgate was not functioning properly and closed on my head and knocked me to the ground. 6 staples later and bringing in the car it still Isn't working properly. Unlike other Odysseys in the past the rear hatch provides no safety. (This is our 4th). None of the motorized doors on the car work. Haven't been able to open the passenger rear door for three months because the service technician wouldn't listen to me. Swore he fixed it. Nope. If you have any battery problem forget them replacing it, even if it's under warranty. The battery has died 5 times now... Roush is no help. Waited on the line for 15 minutes to yak to someone...had to leave a message. They are severely understaffed. Every interaction has been an inconvenience and maybe they don't like to listen to women. I don't know. I certainly will not be returning for our next car from this dealer. Only got a call after they clearly read this review. Not after they listened to my message. Still waiting to hear from a manager... read more

Buying a car is never easy. It takes a lot of research, time, and money. Thankfully, the people at Roush made it a little easier. Granted - we were still at the dealership for over 3 hours, but at least it didn't feel quite as long. To begin, our test drive was great. (Don't forget your license and insurance card!) We enjoyed it so much that we ended up buying the car. The three different men we worked with to purchase the car were all kind and very personable. They explained each step to us and ensured we understood what everything meant. Just FYI: this dealership and most others have moved to market based pricing for used cars so don't expect to haggle for lower prices on the car itself. Before we left, they detailed the car and ensured there was a full tank of gas. We were thrilled to be driving home in our new Honda Accord. Overall, a great place to buy a new car! read more

Roush Honda - Car Dealers Near Me - Westerville, Ohio

Who's ever heard of this? I took my car in to the Body Shop to have it repaired from a recent accident. Everything seemed to be going well. They quickly came out and took pictures, and gave us an estimate. I asked if we could schedule an appointment, I mean, I was really there to get it repaired, not to get an estimate, and that's where things went sour. The representative said that we could not schedule an appointment until we had a check in hand from the insurance company. I asked if I could pay myself, and he said no, they don't work like that. He said they want to make sure people have the money to complete the repair before they start. Okay, I have several credit cards, I'm not sure why I can't pay to get my own car fixed. Anyway, he told us no, so I guess I'll take my money elsewhere. read more

I give 2 stars because staff are nice and I like my car rep but their car maintenance scheduling and practices will make you feel unsupported and you will spend your whole day there even though you scheduled for a simple oil change and filter. The scheduling system doesn't mean a hill of beans. It certainly makes me question if I want to continue my support in leasing their cars. Things need to change and improve. read more

I was recently in a car accident and my CRV was totaled. While I suffered some injuries, the CRV's safety features saved my life. I went back to Roush Honda last week to get my 5th Honda. I bought my first Honda, a Civic, at Roush in 1980. While automobile inventory is limited at most dealerships, Roush salesperson Lee Cohen fixed me up with a gorgeous Accord. Car shopping is never fun for me, but Lee was efficient, personable and informative and moved things along without being pushy. I highly recommend Lee Cohen and Roush Honda. read more