We needed assistance with changing the light bulb for our daughter's auto and Huy was so very…read morehelpful. He came outside to assist with removing the burnt out bulb and replacing it with the new one (they had in stock) we purchased from O'Reilly Auto.

The great place to get any parts for your car.. The staff or sales people are very helpful. I never…read moregoat a service like this at any auto parts. I would recommend anyone that needs help to fix simple things in a car especially ladies it is the place they would help you.

Handy. Helpful, friendly staff. Decent selection of supplies. A little hard getting into if there's…read moretraffic, if you're coming from Polaris.

I just walked out of the store. I went in with my bf, he needed stuff for his truck. At first the…read moreone employee opened the door for us. We looked for what we needed, i walked around because i didn't actually need anything. While my bf had a question, the guy answered it and attempted to look it up for us. After that we figured it out but i listened to the employees chatting while my bf finished up. The employees literally hate their jobs. It was the conversation they were actively having. The one guy who opened the door was complaining about how he handled a call with a customer, the was complaining about the job. The girl was agreeing. Then another employee walked in and literally said that he hated his job. Do not work in customer service if you don't want to handle customers... it's that simple. Your entire job is customer service, if you don't like it find something else, but complaining in-front of countless customers is ridiculous, and sad.

What can you say about an auto parts store... Well, this one is GREAT…read more I've been here a few times for different things, but today was a different occasion for me. I had some large scrapes of paint I needed to remove (my neighbor got too close in his car...). Before the guy would recommend anything, he wanted to go out to the parking lot and see the damage to make sure he was recommending the right products. How many sales people would take the time to do that??? Not many... Anyway, after only spending $12 I was able to remove all of the paint on my truck that didn't match my color... and of course save my neighbor a ton of money who was ready to file a claim against his policy for me. If you need auto parts, this is the place to go.

I gotta give it up for AAP. Trust me when I tell you that…read moresending Grandma here will please her. She will have a friendly individual walk outside and test her vehicle battery. Show her 3 prices or quality options of batteries. Then they will change her battery for her, and thank her for her business. This is the customer service with a smile that she remembers. Military discount. Coupons. Email coupons. FREE tool rental. Your vehicles info stored in the store computer, and online for you. All this.... and free battery testing, installation, wiper replacements, diagnostics, and more. I admit I have used many but not all the services. I do regret that there is not ONE universal network to share. If you see a part online that is available at another location not your own, you may be asked to re-input your data at this location also. I find the staff to be friendly and helpful. The have general auto knowledge, and store merchandise familiarity. Most visits are walk in. Tell them your vehicle info, ad the part you need. They offer good, better, best quality. Most will know of a special and tune you into a promotion("add $2 to qualify for a 20% discount"). Returns could not be easer. Mechanics always buy more than they might need, because you never know what you'll find when you get it apart. Just keep your receipt for the easiest process. Lots of specialty tools to rent for FREE. You pay for the tool as if you are buying it. You get a full refund after you return the tool set, clean and in tact. No daily or hourly rate. Family members that call me with an automotive question, I always send to AAP for a free diagnostic test, and the codes. They can tell you what the check engine codes mean. "Gas cap is not tight" Yes, that is more common than you think. Google your code before just handing it to anyone that is going to say PAY ME!

My husband bought a motorcycle from Iron Pony and we had excellent service from Tom his salesman…read more Also, Logan and Derrick in the finance office deserve a gold star for their absolute honesty. My husband overpaid and while counting the cash they returned the extra $100 bill. At this time of the year they are really busy. I would recommend coming during the middle of the week.

can't get anyone to respond have money in hand. very frustrating. i have called a certain salesman…read moreI've tried to email a different person but still no response...

Please warn all customers to avoid the AutoZone location in Westerville Ohio. After them putting…read morethe wrong antifreeze in my car I now have to pay to have my radiator emptied and flushed. I wouldn't want anyone else to have their car ruined If rating less than 1 was possible I'd rate 0

The guy that helped me out went above and beyond. I was very happy with the service they provided!read more

Just wanted to give a huge thank you to the gentleman today that actually didn't think I was a dumb…read moreblonde.... Unlike AutoZone down the street. He took the time to locate the part, and I brought a piece in to make sure that it fit. I would say this is a female, friendly auto parts store. Ladies DON'T bother with AUTO ZONE as you will be looked down on. This men are professional gentlemen eager to assist. Thank you Kindly, Blonde in black Audi TTS

Based on my last online review i've decided not to do anymore online purchasin. my experience…read moreyesterday was horrible. I tried ordering a part needed that day my preferred store was unavailable another location had it so i ordered it, drove all away across town and I was told it would not be there until tomorrow.

Had my truck windows tented and they turned out great! Very quick and the customer service was…read moreexcellent. I will go back.

I stopped by this place to ask if they could install a mesh grill on my car - I had the grill in…read morethe trunk of my car. They said that's what they do and installed my grill right there on the spot - no appointment was necessary. The entire install completed by Chris took 30 minutes. James was the person who greeted me, took down the details and got me going right away. Pricing was very reasonable and I would not hesitate to go there again for future customizations!!

I wanted to wait a bit before I reviewed because with a car, sometimes issues don't arise…read moreimmediately. I came in last week for an oil change. I could not have been more pleased with the service here (obviously, since I left a 5 star rating). I chose them because we started to feel like we were getting ripped off (lots of hidden charges) at the last place we went. I wanted to stay close to home and find a small business to support. I looked to yelp! and saw all the 5 star reviews and gave them a shot, and I'm so glad I did!. The got me scheduled quickly with no problem, and the oil change took exactly as long as they said it would and COST EXACTLY WHAT THEY QUOTED ME OVER THE PHONE. If you've ever gotten an oil change you know how amazing that phrase is, right there. Every time I've gone to a chain store for an oil change it's at least 25-30% higher than the quote or the price on the sign. They also upsell you everything they can and it's intimidating if you hate saying no and you know little about cars. Not here. I got an oil change and an inspection and no upselling whatsoever. I was also told that anytime I need them to check my levels (oil, tires, whatever), to just pop in and they'll do it for free. This was a service the last guys offered and I was worried about missing at a new shop. While I was there I started talking to them and we had a great conversation. I was treated like a PERSON and not just a wallet walking through the door. This was seriously one of the best customer experiences I've had since moving to Columbus. So glad we switched our business here.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

(I wish that I could rate it at zero)…read more I went into this store today to buy approx. $120 in wiper blades for my 2 cars. while attempting to have the counter associate look up which ones that I needed, I developed a medical emergency which required me to use the rest room (I am a prostate cancer survivor.) Long story short, Christina the manager, pointed to the sign on the door which read, no public restrooms. Learning opportunity for Christina: Show some compassion when a customer says they need to use the restroom in an emergency. It would have resulted in a sale. I hope that she never has to endure the embarrassment that she caused me today. Based on today's experience, I will NEVER patronize another NAPA store!

Ordered a part online with the NAPA website saying the order would be ready in 30-minutes. Arrived…read morean hour later to pick the part up only to have the parts person (Paul) advise me the order was not ready. He said it would be another +2 hours if I cared to wait. (!!!) I asked why the NAPA website said the order would be ready in 30-minutes from the time I placed the order. He said the NAPA website has a default setting of 30-minutes but it is not always accurate. Wasted trip. Cancelled the order.

Very knowledgeable parts people with over 100 years of experience in the auto parts business.read more

Went to here to recycle used motor oil, something I thought was something every auto parts store…read morewas required to accept. I was told, we don't take used oil here, the city won't let us. Anyway, now I have to make another trip and it certainly won't be to come here again.