No appointment but got right in on a Sat. morning. I had the online coupon for synthetic and had…read moreit done. I was talked into more than I went in for, but that's on me. Totally convenient and easy to drop $231.63. Oddly specific? Yes.

This is a dangerous location to have a vehicle serviced. Came in for a full synthetic oil change,…read morethe store sprayed oil all over the engine compartment and air filter. OK, you'd think they were done with the vehicle damage. Nope, then the shop keeps 1 of 4 skid plate bolts and 1 spacer, cross-threads one of 3 remaining. leave another out and this heavy skid-plate teetering on 2 bolts. Contacted customer service (Joke) spoke to store manager... 4 hours later, he made arrangements for me to pick up the bolt and spacer. Had to clean the engine compartment, tap out the thread damage to the frame, and reinstall the skid plate with all 4 bolts out of pocket. These butchers are not who you want to do business with.

I picked up a nail in my tire and noticed it was going flat, slowly! It was Saturday late afternoon…read moreand was traveling through. They pulled me right in and repaired my tire. The screw was right on the edge of being non repairable. Instead of pushing a new tire the technician gave the repair a try; it worked well and still holding air today, Good people working there.

A stranger at the gas station alerted me to a problem with my tire. After my initial panic about…read moremissing my lunch date and wondering how I'd get home,I saw Express was just a few doors down. From the moment I walked in through check out, they were helpful, friendly, and fast. They didn't have my tire in stock and my heart sunk. The manager made a call then offered to go get the tire to expedite the service. Start to finish, my car was done in just over two hours. Can't say enough nice things about this business!

We brought my daughter's car (2018 Escape) in for a serious engine issue. They did a FANTASTIC…read morejob. The check engine light is off, the car now runs and shifts smoothly and runs better than ever! Had an issue with the key, but I will take that any day over engine issues----saved my daughter's car.

These guys are the best!! I don't trust my truck to just anyone! My F350 Super Duty Lariat…read more(special order) has only been seen by Rodgers garage! My truck is not only my daily driver it pulls 17K lb rig all over the country. I recommend Rodgers to any and all truck/car enthusiasts out there! If you care about your vehicle and the quality of service you receive, then visit Rogers! And if all of this isn't enough to convince you, the price of their work will put them over the top! They're fair and fast with service and I won't let anyone else touch my truck! Keep up the GREAT work!!

Wow, the service here is on another level! The short version - They are caring, honest, thorough,…read moreefficient, and really put clients first while communicating every step of the way. The long version - I had a bad experience at a different shop where my first call was great but my on site experience was terrible so I decided to call around. Cody answered and really set the tone for a wonderful experience. He was kind and accommodating, but I was still skeptical. So I showed up and was greeted right away even though a handful of people were already in line. As another employee walked by, he also greeted us and let us know it would be just a couple minutes. The place is bright and clean with a very comfy waiting area that includes drinks and snacks. The line moved quickly and Mike was the one who checked me in. He took the time to find out what my concerns were and asked questions to get as much info as possible for the tech. Even with other clients there, Mike gave me his full attention and didn't rush, yet everything was efficient and thorough. You can tell he genuinely cares about helping people and that's the vibe I get from the whole team there. I was able to take the shuttle home even though the regular driver was off that day. Curtis (an advisor) filled in and was so friendly. At this point I was still holding on to a little of that skepticism because I've been a service advisor, I've had over 100 vehicles, driven over a million miles, and had work done in at least ten different states at countless shops. I know electrical issues can be difficult and some techs just push them out the door without doing any work. Luckily that's not the case here. I got a call from the technician the same day. He explained what was going on so far, asked a couple questions, and let me know what the plan was. Again, no rushing, just kindness, caring, and good energy. I'm sorry I didn't clarify his name, I heard Muño but I could be way off. Either way, as a customer, he was one of the best technicians I've talked to. I later got a text with the inspection report. It was clear, thorough, and had videos of my vehicle along with pre recorded videos that explained some of the systems and issues. Then I get a call from Mike and we talked about how to prioritize the repairs since I'm on a budget. He didn't try to make me feel bad for not being able to get some of the work done, he didn't change his tone and rush me off the phone. He was compassionate and gave me honest feedback about which things are safety concerns and which ones I can come back for when I'm ready. I am so impressed with the whole team at this location and love the fact that everyone communicates so well. I didn't have to call them once and I was able to text if I did anything. I don't think you'll find a more caring team anywhere. I've had plenty of good advisors, good managers, and decent techs individually, but in 30 years of vehicle ownership, I have not found a place where every single person down the line held the same standard of honesty and kindness. This is now my go to shop for everything and I don't even live nearby! So if you need work, even if you're 20 miles away, this is the place you need to go!! Side note, check out their site for easy scheduling or special offers.

What an amazing experience! Booking an appointment was easy…read morepeasy. Great web site to book the appointment. VERY thorough check up report on my car with pictures and videos included of any issues. Free shuttle back to your house 2 minutes after dropping off your car. Wait wait what? Amazing. They would have picked me up when my car was ready if I wanted! Christian music, the Bible and other Christian Books along with snacks, drinks for your waiting experience! Professional service and fair prices! It just doesn't get any better than this. Businesses in all verticals should take note of this company on how to run a business.

At first I thought it was a Take 5 Car Wash franchise because it is a shared building with Take 5…read moreOil Change incorporated (not the same). It is also a bit awkward getting in and out if you are not from the area as those options are limited. After pulling out of the way I confirmed it's actually a Moo Moo Car Wash but had to loop back around and navigate thru the lots for a third time. I have the monthly membership to the franchise, so the cost was included. The wash did a decent job, though the dry cycle didn't fully do the trick. Staff were friendly during the quick interactions. You can only turn right in Hamilton Road when exiting.

Being helpful and kind when first greeting customers. I don't go often enough to know exactly what…read moreis offered. I ask the prices because the screen isn't listing them, your greeter was first appalled that I pulled up to the wrong line then passively-aggressively berates me because I ask what services are offered (price-wise). I came to this Moo moo because the other car wash down the street wasn't open yet. I made a mistake in trying this out.

I used to go to Firestone in Dublin, and then moved back to New Albany. I was a bit concerned…read moreafter I read some of these reviews, and it started out a little crazy, they had a difficult time getting a rim for my car. However they were diligent and determined! It took longer than I expected but it was not their fault. They gave me updates and even a discount for my waiting, I was surprised by that gesture and really appreciated it. Everyone was courteous and very nice to work with. The shop was especially clean. I wish more people would write positive comments....but I know usually when you're happy you're say thank you in person and smile as you drive away! I just want Firestone to know how grateful I was!

Dropped my truck off at noon for a tire repair(screw in tread). Checked in at 6 pm before they…read moreclose and they told me it'd be ready in 45 minutes. They closed before finishing my repair, kept my vehicle overnight, and didn't bother to call me the next day to tell me the repair was completed. They seem to be understaffed so you can blame management on that. But for the guys working there, they were screaming and cussing in the garage the entire time I was waiting for my vehicle. Go elsewhere if possible

I got a flat tire so brought my car in on the spare. I called ahead and they confirmed I could drop…read morein with no appointment. They were quick in getting my car in (20min all in?) patched the hole (FOR FREE), put my spare back in neatly and even pulled my car up after the service was complete. Fantastic service, friendly providers. Will definitely be back!

Beware, this place will scam you! I booked an oil change to take advantage of a Goodyear…read morePresident's Day Flash sale. They didn't honor the flash sale price. At the time of the service I received an email with an increased price. Then when I picked up my car, they charged an even higher price. What concerns me most though is that the service technician said my air filters were "long overdue" for replacement. However, I'd replaced them just four months before the oil change. I refused the filter replacement service. When I got home I pulled the filters out and they look brand new.

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!