After a recent auto accident, my car was in need of tow - tough to drive with those darned side-curtain airbags down. The tortfeasor's insurance company was only able to tell me that B&J would be there within the hour. The dispatcher called about 30 minutes later when the driver was about 10-15 minutes out - great service! When the driver arrived he was polite and very friendly. We chatted for awhile about the accident and airbags, it was enjoyable. I offered to move the car to make it easier for him to load, but he stepped up and did it himself. Great service from start to finish! read more

Very Efficient, professional,and hospitable. Special shoutout to Ty in the tow truck for helping me get my belongings out and making a bad day not so bad. read more

Broad & James Towing - Auto Repair Near Me - Columbus, Ohio

Great customer services excellent and friendly. Had our brakes replaced and transmission fluid replaced. The pricing was fair. They did a great job and were thrifty. read more

Needed a winch out during the recent treacherous storm. They were there in less than 10 minutes. (I'm in the neighborhood, but still). The whole process was quick friendly and efficient. The price was good. Would use again (although hope I don't have to). read more

Technician Mohammed was professional and friendly. He handled our car with care and arrived on time. read more

Broad & James Towing - Auto Repair Near Me - Columbus, Ohio

Use them for business towing needs to remove violators from lot. Super responsive, professional team.

When AAA left me on my own after a day in a half (19 years membership) and told me they had no tow trucks that could tow my class B RV to the shop. To please get my own private tow company and they'd reimburse me (which they did) Broad & James came to my rescue! They were AWESOME! They said they'd be there in a hour... THEY WERE! Way to Go BROAD & JAMES!!! Thank You so much! God Bless and Stay Safe out there! read more

Showed up sooner than i expected had my trailer tire changed and i was back on the road in no time. Would highly recommend read more

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way over priced ask 600$ to unhook truck from trailer check the prices before service

Called about a request to tow. When asking questions the lady was nothing but rude and dismissive. Do not recommend.

Great experience! Nick was patient as we worked out getting him to where I was. He also explained what tools I would need to perform any future tire changes myself. I got to stay in the warm car while he worked. Definitely will call these folks first every time! read more

Broad & James Towing - Nick showed me the size of the lugnuts on my tires so I would be able to get the right size tool to do this myself later. - Auto Repair Near Me - Columbus, Ohio

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Fixed a bleeding cap fuel for $300 took them less than a day, fastest place I've ever been to. now obviously being a business it'll cost a little more. but Quality over Quantity here. read more

From the minute I first spoke to someone, they kept me updated on the progress of the tow. The tow truck driver also called to let me know he had arrived and he also called when he dropped off the trucks. Amazing service! read more

My S2000 needed a tow to get serviced due to a transmission failure. The driver, Greg was super helpful and got my car there safely without damaging the car at all. Keep in mind my car is very very low to the ground - he took extra care of the car and was very meticulous. He took extra time just to make sure everything was safe and no damage could be done to the car while loading and unloading. Greg was very friendly and will definitely request him again if I need a tow for either of my vehicles. I could not have asked for a better driver! Thank you! read more

Broad & James Towing - Auto Repair Near Me - Columbus, Ohio

Broad and James answered my call promptly and were able to provide service immediately at 11pm on a Saturday when other companies said I would have to wait until the next day. Anthony, the driver, was professional, courteous, friendly and efficient. He trailered my vehicle safely and removed it without a scratch. Anthony did a great job, making my overall experience as positive as it could have been. Highly recommend. read more

Broad & James Towing - My trailer after it was towed to its destination. - Auto Repair Near Me - Columbus, Ohio

On July 1,2024 Broad and James towing, towed my disabled mother's car from our private residence sitting next to our garage without reason or consent. Saying that the property owner requested it, I am the property owner and I didn't request it! Today on 7/16/24 is requiring me to pay $457.95 to get back property of vehicle they STOLE from me! Isn't that blackmail receiving stolen property? If this isn't rectified within the next 24 hours I'm going to call the Attorney General and find an attorney I'm already making a police report of it ! read more

Great experience during a crappy time == big car trouble . Hit all the key buttons -- great customer service = nice,friendly,understanding,responsive & the same each of the interactions,5 times or so. Thanks ,Laura and Jaquelin(sp) and the management,tow driver and technical person I met ; good value == below internet range of estimates ; quick turnaround --- would go back , and have already suggested to friends and family .... read more

GEICO sent these guys out when my car wouldn't start while running errands. They arrived within 20 minutes when I was told up to an hour. The driver was incredibly professional and helpful. He tried to jump the battery and when that didn't work towed me to where I wanted to go. Thank you!!! read more

I took my car too broad and James towing they was rude took them 4 days to even look at my car and didn't even fix the issue won't recommend

I called these folks in the middle of a winter storm, the day before I was moving, when my car wouldn't start. You know how this usually goes... I was wondering how I could make this move happen with no car. Well, an hour later, that car was on its way to their shop, and I was out to rent a car and try to get back on track. Broad and James was responsive and responsible. They were respectful of the stress on my budget, and they let me leave the car for a few days when I didn't trust it. Once they were done, it's been running great. Would definitely recommend. read more

I had a flat tire in Columbus. Used Yelp to find a reliable service. This company did a great job keeping me informed on their arrival. When the technician arrived he assessed the situation and changed the tire out to the spare. The price was reasonable enough for a 92 degree day. I got a copy of the bill and a final text from the company. read more

So, where to start. Today my plan was to bring home my mustang to get started on getting it back together. Originally, I was going to get it yesterday but where it is right now, it needs to be dry to get it. Well yesterday it rained so I cancelled the appointment to get it to not waste thier time and risk them getting stuck. Prior to setting up the appointment, I called Broad and James towing, and explained to them the whole scenario. They agreed that setting up the appointment for friday would not work and they said today would not be an issue. So I called this morning and re-explained that it needs to be rotated and that it needs to be accessed from a grassy area in front of a pole barn. They said it wont be an issue. So appointment is set up for 5:00 pm to allow for the ground to dry more and it was managable per the driver Nick, but not with his truck. He said they would have to bring the smaller truck out. He calls back to the dispatch and tells them that they would need to send the smaller rollback out to get it. The manager, Jim, then tells him that they would only do it if I agreed to pay an additional $89.99 to have the other truck come out to "assist". The driver has the manager call me and the manager says that he doesnt care if it was thier fault they sent the wrong truck, if I wanted it to be towed, I had to pay the extra. Then he walkie talkied the driver as he is standing in front of me and berates the driver for telling me that they sent the wrong truck. Thus justifying that it was their failure. So Jim at Broad and James towing, thank you for wasting my time, destroying my plan to get my car home and delaying me in my plans. You are a worthless waste if space and secured that I will NEVER do business with you again. Also, if you treat your employees like that in front of customers, good luck on having any drivers or customers. read more

Broad and James Towing should be avoided at all costs. Between the overcharging, damage to my vehicle and stolen items by them I will never allow them to touch my property. Oh and the guy left a stack of customer documents in my car. Over two dozen documents each with all the customer credit cards. They are very dishonest and the owners decided to take pleasure out of cheating me. The woman office manager is incapable of being truthful. Avoid these crooks like the plague!!!!! read more

This company came to P/U my car, no only they came before the time but the driver was so polite and professional, his name is Page. Nice Truck, clean. I recommend this company, outstanding service read more

Great service! On time! The driver was really nice. I will use them next time for sure.

I Needed to tow my car home after a break down, the tow truck came promptly, they accept both cash and card on the spot, and the service was great. The driver was very personable and did everything he could to help. Definitely recommend this towing service. read more

I've had tires on all my vehicle mounted and balanced here. Migel does a fantastic job. They treat your vehicle like their own. Highly recommend Broad and James Auto. read more

We have used them twice this month one because of an accident (Stevan) and the other for flat tires (Greg) we were given a hour time frame but both times they were there within 30 mins or less both men were very professional and polite would absolutely recommend and use again if needed read more

Better hope if your car gets towed, that it's not by this company. They wont bother telling you that just bc they are open and that you have paid to get your car back, that you are at the mercy of the tow truck drivers and could be sitting down the road from their office at their impound lot waiting for a tow truck driver to become available to get your car out. Been sitting at gate for over an hr now. They definitely abuse their power in this situation, and have no problem telling you that oh well, it's your fault your car got towed and hang up on you. Yep our fault, cost us 168 to get our car back. Unfortunately crap happens, but that doesnt give anyone the right to not give your car back when you have paid or talk to you the woman does in the office. Get some humanity for the love of god read more

My car wouldn't start, so I called the roadside assistance I have with my car insurance and they in turn sent out Broad & James to my rescue. I was initially going to have my car towed to another service shop based on reviews that I had read, but the tow truck driver talked me into having my car towed to their shop instead (but not in a pushy way). I went ahead and let him take my car because their diagnostic fee ($75) was less than others I had talked to, as was their hourly labor fee ($75). The tow truck driver even offered to drop me off at work. Score! When they called me with the estimate several hours later, I found out how expensive it was going to be to fix my car (about $969). I called around a couple of other shops and unfortunately this was pretty much the going rate. Luckily, I found a friend who could fix my car for much cheaper. I called Broad & James to see if there was anything that they could do to get my car able to run enough to make it the seven miles to my friend's house so that I didn't have to pay for another tow being that my insurance would only cover the one. They called me back shortly and let me know that they were able to. Yay! All that they ended up charging me for was the diagnosis. I've heard of other shops that would charge to keep your car overnight or refuse to do anything to help you out if you were taking your car elsewhere to be fixed. Broad & James was very courteous to me each time I called. Also, their towing rates are cheaper than other places I called ($59 to hitch and then $2 per mile). Though I can't attest to their handiwork in the garage, I would definitely call them if I needed a tow. read more

Came quick and offered a lower cost option to change tire vs tow. Really courteous and helpful!

Some people are excellent at what they do and Broad & James Towing are certainly among them. The expert (Dan Coons) who attended my car ( I was locked out) did it in a way that did not leave a scratch and that too in less than 60 seconds. Different set of tools were used which I haven't seen anyone use. Highly recommended. read more

Mark showed up with the tow truck faster than expected; he was polite and professional. I look for award to having my truck serviced with Broad and James! read more

Extremely quick and easy process they were professional and ensured there were no damages to the vehicle, great company to work with, highly recommended. read more

Truly the least compassionate, unkind, rude person I have ever dealt with in the phone. She just kept repeating "no! no! No!" Even when I asked for viable alternatives. My 80 year old mother is in the hospital with Influenza A and pneumonia and, while I understand the car is in her name, this employee was completely unhelpful and rude when I asked for alternative solutions. Even if my mother gets is out of the hospital, I am not dragging her down there to be treated as poorly as I was treated over the phone. The woman on the phone started rambling about "power of attorney" which is death-speak and entirely heartless, unhelpful, and of course is going to prompt emotions in an already-emotional situation. Still trying to find solutions, I was going to ask have asked about getting something notarized, but she kept repeating the same thing I could barely get a word in. RUDE. UNKIND. Extremely poor customer relations. read more

We used them recently. We were given a time frame and the truck did come in that time frame. The driver was very friendly and helpful. Funny too and that's a plus when you're broke down. The only critique I would give is that the phone receptionist could have been friendlier. She was kind of curt. read more

This is the best towing company around, prompt and courteous!!! Have recommended them several times, I don't even think of another towing company. read more

Great service! Brought my car in for an oil change, they took the time to take me the short drive into work then came and picked me up when the car was done. read more

Waited over two hours in the early afternoon on a weekday. Was told originally it'd be less than an hour. Called back and was told it'd be 10-15 minutes. Like another hour later I called and canceled, my husband drove from work 30 miles away, stopped at a tire store, bought a new wheel and tire and came to change it in less time than this horrible company took to dispatch a truck. Will never recommend this outfit. So disappointed, wasted my whole day because of their incompetence. read more

The tow truck came in the time frame promised. The driver was beyond courteous. The pricing was reasonable. It is usually not the best of situations that require you to even need a tow truck but should the need arise again I will call Broad and James towing! read more