Our Roadside Assistance had us call A & A to move a car from one dealerships service center to another. The gentleman I spoke with on the phone about pricing, was VERY kind. They picked up the car when they were suppose to and dropped it off when they were suppose to. We will definitely use them again. read more

Have been helped in a very timely manner and never felt like they've put me second. Always made me feel like the priority! Love this company! (the lady on the phone is so sweet!) read more

My car was stuck in a yard a few inches from a paved driveway after a lot of the snow melted, so I just needed it towed onto the driveway so that I could get out. When the gentleman arrived to tow my car, he hooked it up and pulled it out within about 4 minutes. It did take a little over an hour for him to get to me, but I received live tracking of where the tow truck was so that I knew when he would be there. Overall, great service. The tow truck was ordered through my insurance, so I did not speak with anyone from A&A other than the driver. read more

This tow company was assigned to me through my roadside assistance with State Farm. The guy called me and told me that he was cancelling my request because he was getting off in 45 minutes. And after reading the reviews of this place... I'm not shocked. Terrible, crap service! read more

I was towed within an hour and a half of putting in the request through Pep Boys. Driver was friendly and helpful

Your driver was cutting in and out of traffic on 71N and Gemini 5/3/24. He cut me off forcing me to slam on the brakes. I beeped the horn and he flipped me off. What a great representation of your company. read more

I used them to tow my car 5 miles from Verdi to West Reno. They charged me $246.03 for a 5 mile tow In a non-emergency (from a parking lot to service center, scheduled, middle of the day service. They initially led me to believe the cost for the 5 mile tow would be $52.60. They never clarified or confirmed the much higher price (~$200 higher) at the pickup time or when they charged my card. If you use this service, have them verbally quote the cost at least twice and additionally have them text the total cost quote to you. #HighwayRobbers read more

Always done a fair and fast job when needed. Professional drivers who care and respect your time

On September 4, 2024 on my way to work i stopped for gas and my ball joint broke. I contacted my insurance company at 9:40am completed request with towing company around 9:45am for a tow and A&A Towing was dispatched arrival time was around 12:40. I had requested a flatbed because I was advised of that being the best towing method in this situation (to avoid more damage). When the guy showed up, he remarked "oh no one of these" and made a call. Once done with the call he started, "they always try to blame us if something goes wrong with this type of tow". after the call he proceed to the car got in did something got out lifted the car and turned the damaged tire (into a straight position). He then proceeds with the tow by latching both of my front tires and then pulls them up to tow not placing the car on the flatbed. Thinking well he is the processional in the situation I just watched has he drove off pulling my car to the auto shop. Once at the shop turns out that my axle was broken, I was in shock. So, I wanted to research the situation I went to the internet and learned that you need to place a car with a broken ball joint on a flatbed period to avoid more damage. So, i call A&A Towing and spoke with the most unprofessional individual (young lady???) she spoke to me as if should know about the mechanics of a broken ball joint and said ."that they tow cars with broken ball joints all the time by pulling them" she would not let me speak was very rude and nasty then disconnected the call. I will be advising my insurance company that they should not be using this company,,,,,, now i have to pay more money to get my car fixed. If you find yourself needing a tow avoid A&A Towing to save yourself time and money. read more

I have roadside assistance with All-State and it is so hard to use their service in an emergency. All-State dispatched a tow truck because I was on the side of the road out of gas. Kim from A and A towing was like a 911 operator. She was concerned for my welfare and my family I left in the car to walk over a mile for gas. I got picked up by a stranger to take me to get gas. Kim stayed on the phone with me to make sure I was safe. She told me it is her job but I think she is an Angel! read more

In November of 2019, my dealership's roadside assistance sent A&A out to pick up my car. The driver took my car to the dealership and drove under a low clearance bar - after I told him that my SUV on the back of his flat bed truck would not fit under the bar. As of today, 2/15/2021, A&A has still not paid for the damage their driver did to my car. read more

Kim is terrible. She comes off like a clown will be hostile to you right off the bat. If you can, don't use this company. They will drag their time. I was quoted 2 hours and waited 3.5. When I got angry they just straight up cancelled. Stay far far away from this if you can read more

I was having a terrible morning, my 2020 shut down on 270 E on the way to the car dealership. I called to have a tow, waited and waited for them to come for him to say he couldn't tow it. By this time I'm at the dealership and when I tell them the other tow will be another hour and half. The dealership stepped in and called A & A towing. By the time I got back to my car sitting on the freeway, A & A towing had it up on the tow truck! He absolutely knew what he was doing. He even assisted getting the car running to put in the parking place at the dealership. I highly recommend A & A Towing. He went above and beyond assisting me. read more

A&A towing delivered my truck to wrong location. I contacted A&A and the rude receptionist said it was delivered to correct location. I would have given 0 stars if possible. I informed Ford SYNC to remove this company from their providers. I would look elsewhere read more

Didn't have my license to ride a motorcycle had to go on the highway so I took the safe rout. Guy was nice and to the point. Even cracked a few jokes. Would recommend if you have a motorcycle. read more

07/26/21. 2001 Honda Accord......Called for a tow at approximately 330. Was told it would be an hour and a half. Fine you guys are busy. After that time had passed called for an update At 530 and I was told another 30 mins here it is 725 and still no tow or call. You guys may be Affordable but you're not reliable. Thanks for leaving me 614-772-1279 read more

My apartment complex has this company for towing purpose. They say they are open 24 hours but when we call at night because cars are parked where not supposed to be in handicap ramps/down street instead of parking space. We call no one ever answers phone after 9pm read more

If I can give 0 star, I will definitely give them. I requested a roadside assistance on my insurance company, and it dispatched this towing company. It supposed to come in 2 hours, and after 2 hours I checked with my insurance company and this towing company said it would need more 30mins, and after that, I checked again, it's 30mins again. I don't want to wait anymore. And I canceled this towing of this company, and my insurance company requested someone else for me. This towing company sucks!!! read more

20 minutes ago Horribe service made me wait more than 3 hours claiming they are on the way only 20 mins away every time i called and still didnt show up. Never use them save your time and money. read more

i'm only picking 1 star cause i had to but they don't deserve it. i spoke with some lady on the phone she was very unprofessional and disrespectful. i was calling for an update on when the tow truck would come because according to the eta they should've arrived hours ago. she told me that they were very busy and basically said the tow truck will arrive when it does. i waited for a total of 4hrs for him to arrive. read more

If I could leave zero stars I would. Do not use this company. The customer service on a basic tow was terrible. They were given clear instructions and my vehicle was taken to the wrong location. read more

If you're looking for dishonesty, a run around, a customer service rep that tells you to be patient, tow drivers that lie to you over the phone and all that to never even receive service after waiting 4 hours... by all means, go with this unprofessional service! read more

DO NOT USE THIS COMPANY. My insurance contracted with AA to take my car for repairs. I had no knowledge of them at all. They are dishonest and lie no doubt to get more. They are incompetent and drop F bombs and threaten the customer. I have NEVER written a bad review but this company is so bad it is scary. They LIE and make up requirements and have all sorts of demands that both my insurance and the place where my car was said are not requirements and did not need to be done. It is possible it is some kind of con that preys on people when they need a tow and are vulnerable DO NOT USE THEM. All insurance should avoid them because what they do is very suspect and the tactics scary and dishonest. They make up "requirements" for a tow that are far outside actual industry standards and requirements. 1st they try to intimidate with threats about what they will do your car and then when you say "hey wait a sec what are you saying? my insurance said XYZ" then they launch into abuse and then when you say no I paid they just tell you to F off and abandon the car They had the WORST and most scary sleezy tactics I have ever seen. DO NOT GO NEAR AA TOWING. PUSH YOUR CAR because these people are a horror show. read more

This has been an awful experience! Pro tow which holds the contract with the City of Columbus for towing vehicles subcontracts with this company so there was no choice involved. They damaged my vehicle during the toe process bending the tow bar. It took four+ days to repair. Mark claimed that a front end alignment took 3 days to complete???? Mark needs to be coached on how to communicate timely with customers Nd with professionalism! Pro Tow you should not be subcontracting with this firm. read more

This is absolutely the worst experience I have ever had with a towing service. A 60 minute ETA turned into over four hours. I finally cancelled. I had to keep calling and they kept telling me 5 minutes. The dispatcher hung up on me. Her last response was she wasn't the driver. They do not deserve to be in business. After talking to my insurance company they are cancelling their towing contract. Only reason I posted one star is you can't post zero read more

Didn't even show up. I understand being 'busy during Covid' but they straight out lied to my insurance company telling them that they were on scene. Never showed up at all and 4 hours later kept saying they would be there in 20. Will make sure Progressive will not dispatch them next time I'm stranded. Smdh read more

Had a great experience with A & A towing this morning. Ran over a sign and need help getting it out from under my car. The gentleman who helped me was there in less than 10 minutes and was very kind throughout the process. Thank you A & A Towing! read more

Awesome customer service! Super helpful and explained everything that was going on with my car. Very patient and kind. Gave me different options and helped me choose what was best for me. Would definitely call again if needed read more

This Has To Be The Worst So Call TOW COMPANY In The Mid West..The Do Not Deserve No Stars At All.We Been Waiting on This Sorry So Call Tow Company For 3 Hours The Was To Non Here In 25 To 30 Minutes. They Will NOT Pick Up their Phone from Nationwide Insurance or me They said There Driver was having a Hard Time coming across town 5.7 Miles. Nationwide Is Calling Another Company. read more

If it was possible to not give them a rating I would do it. I called before my event to let them know I would need to be towed afterwards. I set up a time with the lady and she said someone would call at 9pm to see exactly where I was at at the stadium. I waited and nobody showed up. I called 8 times and it rang and I got their VM (so bull crap on saying you are 24/7). If you had to cancel at least have decency to call the customer so they aren't stranded by themselves. Will never use them and highly suggest nobody does. Unprofessional!!!! read more

kim is unprofessional and rude belongings from my suv was missing i called to talk to them not accuse them and she im atarted yelled so after being yelled at for 5 minutes i yelled back and she didnt like it and hung up. she refused to provide information to give to her supervisor she refused to let me speak to him. im sure if he is the owner and there is a theft problem that is trying to get resolved before i involve the police because i have documents of everything they took besides my daughters money which she is 11 and only had $60 bucks but thats not the point i should be abel to be transported to a hospital for my medical care from a crash which wasnt evenmy fault. if i knew the were going to go threw my belongings and take my stuff i would have made the police wait to take me to hospital which I shouldn't have to do but i told the bbb about their company's kim behavior and unprofessional and trying to proke that negative thinking to the customer i paided for your services not to be my belongings gone threw and stuff removed from my vehicle without my permissio. NEVER USE THIS COMPANY horrible customer service and horrible service of care of property of customers please dont ever use them there is no supervisor that will contact you back its been over 24 hours and jo contact back i will give them until 5 pm tomorrow which will be a total of 2 days of notice before i go to police read more

had a tow placed by my insurance. looked the address of the shop and it was only 15 minutes away. Waited over 2 hours for my tow and the driver never contacted me directly. Would not recommend anybody using this service. read more

Mark and Elizabeth rescued us after our camper came undone on a busy 104. They were prompt, and very kind to us. I believe that the negative reviews might be the fault of Allstate motor club, not A&A. I had trouble communicating with Allstate. The customer service was coming out of Florida. But A&A was very professional and helpful. read more

For starters if I could leave zero stars I would. This is by far the worst experience I have ever had with a towing company. I called Allstate motor club around 1:30 PM to get a tow truck out to my car at the impound lot. When I spoke to them I let them know that I had the keys and my fiancé who was with the car did not and I had two different reps tell me that the towing company would not need the keys to tow the car. I was then sent a series of text messages around 2 PM telling me that A&A Towing would be coming to get my car at around 3:21 PM. Shortly after I received those text messages a lady named Kim from A&A towing called me to inform me that not only did they need me to be there with the car but that they would need the keys to the car to tow it. So after getting off the phone with my fiancé about him needing to come back and get the keys. I then called Kim back at A&A towing to just ask her why it is that they needed the keys to the car since two different reps at Allstate informed me that they would not need the keys. Kim was super disrespectful and rude with me on the phone when I was nothing but polite to her, she kept cutting me off on the phone, over talking me, wouldn't even allow me to ask her the question that I wanted to ask her and then proceeded to hang up on me after threatening me that she was going to cancel my tow. I then proceeded to call back to ask to speak to the supervisor she then told me that the supervisor was out for the day and that she was the only one there, when I asked her what her name was she very rudely yelled Kim and then proceeded to be super rude trying to explain to me that she wasn't the driver and then hung up on me again after I asked for her to not cancel my tow. At around 3:24 PM I called A&A towing back to ask her around what time the tow truck was going to be there since they were supposed to be there at 3:20 PM she then lied to me and told me that Allstate called and canceled them and that a different towing company was going to come and pick up my vehicle. I then called Allstate spoke to my rep and she informed me that she did not cancel my original towing and when she put me on a brief hold and called A&A towing Kim admitted to her that she's the one that canceled my tow on her end. WHAT?!? Im confused how this place is still open after the experience I just had with them. Kim is a nasty lady who has no business being on the other end of these calls. I have newborn twins who rely on me and me having a car to take them to their doctors appointments and when most people need a tow they need kindness on the other end of the phone not someone being nasty because you're just asking them a question. Hope she is having a better day than how she treated me. Absolutely unacceptable and will be going in to file a complaint with the owner. read more

Waited for two hours after being quoted 45 minutes. They never showed up. I was stranded on the highway and was blocking a part of the highway. These guys were nowhere to be found. I called and called. I was quoted 10 minutes, 2 minutes... later I was told the truck broke down. Yeah right. NEVER USE THIS COMPANY. read more

Oh my goodness! Thank God for Josh! After waiting for almost two hrs on another service Josh arrived within 30 min. And gave excellent service. The first place did not have the tire I needed so he googled another-talked to the repairman and set it up for me. I mean who does that?! Thank you Josh! read more

The dispatcher is nothing, but rude and unprofessional. After 3 hours they decided to come and tow my car. Then tried to blame it on a fatality. Worst company ever and they should not be in business. She ignored my calls and then verbally came back at me as if I did something wrong. read more

Do not be like me. You see all these bad reviews & you think "oh it can't actually be that bad"... IT IS! Not only did it take 5 hours for my car to be towed, after FINALLY "completing" the tow they did not deliver it to the dealership. Instead they kept it on their lot for the weekend and blocked my number. As you can imagine, it is slightly concerning to find out that your car is not where they tell you it is and then you are unable to even get in contact with the people who had it last. Well, after calling from another number asking where they put my car, Kim rudely says "it's on the truck. We are bringing it there later" & abruptly hangs up. Two hours later, my car is delivered to the dealership and of course it gets worse. Their driver, Alex, or whoever else dealt with my car lost the key. While they claim they delivered it to me, they tell the dealership I never gave them it (a blatant lie)... so long story short, now in order to even get my car looked at I have to buy a new key & this towing company takes no responsibility for any of it. So yes, their 1 star overall rating is deserving. Honestly it should be zero stars & they should be out of business. If your insurance picks them to tow you, demand they use another company ASAP. read more

This company decided not to show up for my tow..when I contacted them they acted like they didn't know anything about it..although they had been contacted by allstate and was confirmed.... read more

Had an issue with a driver, spoke with another employee and she was very nice and made sure to have a word with the driver for future reference. read more