1. Ftb Towing and Recovery

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Powell, OH

Ftb Towing and Recovery

4.0 (4 reviews)
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2 years ago

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1 year ago

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3 years ago

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Ftb Towing A.

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5 years ago

Finally met Rob after many conversations! He was very timely and courteous. The job was done in no time! Thanks much Rob!

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Wayne's Auto Repair

Wayne's Auto Repair

(12 reviews)

I took my Ram pick up to the dealer to have some work done and got an unbelievable quote. My…read morebrother in law recommended these guys so I took the truck there. The pricing I got for the same work was half. One of the items the dealer quoted did not need done, needed a $400 repair instead of a $3500 repair! Strongly recommend this place for any car service. The manager I dealt with was Jeff.

Tldr- Wayne's performed shoddy work on my car, I made them aware of it, they lied about confirming…read morethat their work was correct, I had to take the car to a good mechanic to fix their mistake. Wayne's replaced the timing belt on my car and in doing so, improperly timed the rear balance shaft. It was immediately noticeable to me. I began the back and forth over text with manager Jeff. He repeatedly told me he didn't think the balance shaft was the issue, but they would check it for me. I made sure to keep the interactions with Jeff in text because of the inconsistencies and snarky responses he gave me. I texted Jeff to specifically ask if the balance shaft timing had been confirmed via the maintenance hole and not just the timing marks (this is a crucial step), and Jeff told me yes. Unfortunately, that was a lie. Lindsay Honda confirmed this when I took it to them where they took it apart and corrected Wayne's work. The balance shaft was 180 degrees out of phase. This entire process took weeks. I pointed out the most obvious cause for the symptoms immediately after I picked the car up, and they continuously tried to point to other unrelated things. The scary part is, even after showing Wayne's (manager, ceo, coo) literal proof that they did the work incorrectly, they refuse to acknowledge it. Instead, they deflect and shift the focus to their "extraordinary" efforts to help. Wayne's did eventually refund my labor cost, as well as the cost of a timing belt cover that their mechanic damaged by also installing that improperly (how nice of them). They also drove the car to a different shop to "inspect" it, where they also found nothing wrong with it-because they didn't take it apart to reveal what was wrong with it the entire time-the part that Wayne's installed incorrectly. They may as well have walked around it kicking the tires. Terrible experience. Wayne's did bad work and then lied about confirming that it was correct. To the people at Wayne's-it's not realistic to believe that you don't make mistakes. It happens. You just gotta fix it, and you absolutely failed at that. Too much focus on condescension, perhaps. Again-the proof is now public, and you still won't admit it. My car is good to go now! No thanks to Wayne's, all the thanks to Lindsay Honda!

Ftb Towing and Recovery - towing - Updated October 2026

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