Can't speak highly enough of Matt and Trace. My daughter's car broke down late Saturday at their closing time. Matt took the time to go through the problem and let us drop the car on his lot over the weekend. They got it in promptly and the communication of what they were doing was amazing. Incredible that it was done so quickly. Fantastic service at incredible fair pricing. I can't recommend them enough. read more

They were very quick, communicative, and didn't try to upsell me on anything I didn't need. I really appreciated the honesty and efficiency. And my service was great! read more

Ive been a customer for over 10 years and have never had a bad experience. Matt and Trace are so kind and take the time and care to ensure I know exactly what work needs to be done. They are quick and so reasonably priced. Highly recommend! read more

I have gone to this shop for different reasons and they have always been upfront and let you know what you need in a timely manner. If I have a question I will just call and get answer right away to get my car looked at. They are honest and do good work I will always take my car here if it has issues. read more

Just from getting a quote, I could tell the lead mechanic was mouthy and pushy. Condescending and rude. He kept telling me about his years of experience instead of using his costumer service skills and listening for at least 30 seconds. Don't spend money here. Can't trust my car with unprofessional people. read more

man I just got car last week from them , paid 800 dollars and my car ran hot again yesterday , they bout to refund me or it's about to be some problems that's on #Blood read more

Completely honest could have came up with a story for some money but just told me to change my tires. 100% trustworthy with your vehicle

It's been a long time since I've used Yelp! I figured I'd break the account out after a recent trip to Ohio and give a good business some cudos. Matt at One Call Auto is a miracle worker. The wife and I were taking an extended vacation when we had an issue on the turnpike. We reached out to Matt because of the reviews his business had garnered and he made time for us, on the weekend, to evaluate our problem. He figured it out, fixed it, had very fair pricing, and was super easy to talk to. We can't thank him enough for helping to salvage a weekend getaway and hope that this review helps his business and finds him well. Thanks again! read more

I took my Toyota Sienna 2007 van here after hearing some rattling sound coming from the exhaust. I'm a student at Ohio State and haven't been living in columbus very long so I didn't know where to go. I'm glad I chose one call auto!! I'm recommending it to all of my friends. Matt the owner personally worked on my car, initially doing a full check up. He put it on a lift and showed me which parts were giving me trouble and what he was going to do. I also had the A/C Freon refilled which he did for a great price! Great, quick service (I was in and out within 2 hours), and everything was shown and explained to me. Best mechanic experience I've ever had. read more

I have used them over the years with the car I used to drive, a 1996 Ford Taurus. I had service done there 2 or 3 times and Matt was always very helpful, knowledgeable and friendly. I will not hesitate to use them in the future as their prices are the best I have found around town, coupled with their excellent service. And no, this is NOT a sponsored review. How dare people accuse others of leaving sponsored reviews of places that we simply find helpful and that provide quality service? read more

Matt and trace were amazing! They got me in fast and solved the problem fast as well. Sat down with me and explained what was wrong as well as show me. I would highly recommend getting your car checked out by these guys as they were understandable and worked with me. Most places they want a fee to look at the car plus the cost of fixing it. Not one call auto they will put it towards your cost of fixing the car as well. Next issue I have I'll be back to let them look at it! read more

THEY ARE AWESOME!! The service they provided was amazing and they were very upfront and open about everything. Worked with me and beat a previous estimate I had brought in by 25%, just like they say online! I had a problem with my brakes and control arms and they visually showed me everything they could so I could see for myself what was going on and explained it to me. I really appreciate their service and could tell they truly do look out for the best interest of their customers! Would definitely recommend going here if you want great goservice and great prices!! read more

Matt the owner is straight forward and tells you what is wrong with your car his prices are also very moderate. My car was fixed in one day & it's drives great again! Totally recommend this place if you're looking for an honest mechanic Matt is one of them. read more

I got my car towed up there to get my serpentine belt fixed. He I dreaded that I needed to do a diagnostics test, charged me 120 that i was told would go towards the total of being fixed when I called. Upon arrival, i was told different. He is very rude and doesn't know how to let anybody talk. He talks over them. Told him I would be back with the money within a couple days and was told I wouldn't be charged a storage fee. Following morning got a call asking what I was wanting to do cause hes not a storage unit so I Got my serpentine belt fixed and retrieved my car back. I would never recommend him to anybody. read more

I came in for a wheel bearing replacement, and Matt could get my car back to me that day even after calling in on short notice. I had taken my car to another shop earlier in the day where they were charging me 3x more for the same work. I will be coming back here for their honesty and transparency. read more

I am a 20 year old girl and obviously i know that at first glance people will up charge me but not at one call auto mechanic. I usually go to the Honda dealership and I usually am very confused with everything they say and I know I am up charged there. My brother had told me to go there because of his positive experience and right when i got there the owner, Matt and I had chatted about everything wrong with the car. He did a diagnostic and found a number of things wrong that needed fixed and replaced. When he was explaining to me what was wrong he showed me under the car explaining in depth what needed fixed which was so so helpful. The service itself only took about 3 hours and i can't recommend they enough. Definitely will be telling my family and friends to go there, and ill be going there from now on! read more

I brought my car in to get a taken looked at and they did a great job of getting me in ASAP. They mentioned that I needed to take my car to a dealership and didn't charge me in the meantime. I appreciated their honesty and will definitely go back to them if I need any work done. read more

I had my vehicle towed there after my 2017 Nissan Rogue would not drive forward or in reverse. I was not sure what it was and couldn't not find a mechanic who would even look at the vehicle due to parts shortage. Matt and everyone in the shop were great, he asked questions to get to the root cause of the problem, it ended being the slip differential which was damaged by me driving on the spare tire. I got a flat and had to put on the spare to get home which was 23 miles from my house. He diagnosed the issue and called me to discuss the repair. Even with the shortage in parts due to Covid-19, took less than a week for the repair. The best part is that I got a warranty for the repairs as well as did not have to pay the ridiculous amount that the dealership quoted. I will definitely be taking all my cars to One Call Auto going forward. read more

They have done brake work on my 2008 Ford Fusion Always great service. Highly recommended to anyone. Prices are very reasonable. Very professional and exceptional service. read more

The best mechanic in town. Very professional and he shows you the issue! Prices are very reasonable. Did a fabulous brake job on my front and rear and he showed me why my brakes were wearing down so easily and he threw in brake flush all for a cheap price. Also, one day when my headlight went out and visited the shop, he changed it for FREE! Highly recommend. read more

Matt and his crew are great! It is nearly impossible to find a honest mechanic, but you will here! On this visit, I had my struts replaced. Not only did they beat the competitors price by 25%, they also gave me a loaner car at no charge, to use while mine was being worked on. I would recommend One Call to everyone. read more

I had an estimate from another dealership that gave me some sticker shock. Fortunately I decided to get a second opinion. Matt is a very honest straightforward guy who tells you exactly what's wrong and doesn't add anything extra to the charge than what it necessary. I'll continue to use him and his business in the future. Highly recommended. read more

This shop makes you put down a $60 deposit to look at your car, then under no circumstance will they let you use it. I had a check up with nothing wrong with my car, so we signed a document saying I could use the $60 on a later date. I called them a few months later to order a door handle and install it and was told I wouldn't be refunded for the parts, only the labor. Naturally I bought the parts and called to use my deposit to install the door handles I bought and was turned away AGAIN because "that kind of labor isn't included." It doesn't say anything remotely close to that on the contract we signed. This is a crooked business model and will NEVER recommend anyone to come to this place. read more

The only mechanics that I trust!! These guys go above and beyond in their honest diagnostics and excellent services everytime. It seems like they are always busy and have many cars to work on and they still go the extra mile on every vehicle they work on. The last time I was there for something else and they cleaned my front brake for free because they thought it would help with the ticking noise (and it did) for free because that's the kind of mechanics they are! This time i went in because my check engine light was on and when I got there it turns out it was because my tire pressure was low... I was fully willing to pay the 80 for diagnostics (he helps me out a lot) but Matt is a really really great guy and laughed saying it was no big deal. Seriously, go here! They're honest people who take pride in their work! 10/5 read more

I came to One Call Auto Mechanic to have my starter replaced on my vehicle. I came based on my previous experience where Matt did an inspection for me and I appreciated it. I arrived to drop my car and new starter off, and when I told him about having my axles replaced (as a reference from our previous interaction) he began a rant about my decision to not bring the axle work to him, and how he would've done it much cheaper (I guess as a way of scolding me). He continued his rant about how customers (including me) bring him the 'hard' repairs (such as my starter replacement) instead of the 'easy' repairs. Once we got passed this he took my keys and starter to begin the work. I soon get a call from Matt that he found a crack in my catalytic converter (and sends me a photo) so that I wouldn't think that he did it (which I understood). He then asked me "who told you that you needed tie rods" and where I got my battery & how much it cost (seemingly looking for something to sell me) and then pivoted to pushing a brake pad job on me. Still wondering about the crack, I asked him how the crack can be repaired and he responded that he doesn't do that (so much for 'one call'). I was still wondering how this impacts my starter replacement, and it took a while for him to tell me that he's not going to replace my starter, and pushed again for a response about the brake job. When I asked him some questions about the brake job, Matt began another bellyache about the money I spent at other service shops and how I could've saved money with him and I'm asking a lot of questions (despite him doing virtually all the talking, and even saying that his wife tells him that he lectures customers too much which may be a reason why he loses customers). When I pushed for clarity about the brakes, he responded that he's sure that I didn't ask all of these questions of the other service shops that I spent 'all this money with', and then insults me by saying that by asking continued questions I could risk losing the relationship with the mechanic. I then said no to everything, shut down the conversation and went & retrieved my vehicle. The next day I went to Buckeye Complete Auto Care who replaced my starter without issues at a CHEAPER price than Matt quoted me (without me ever telling Buckeye about Matt's quote). I will NEVER return to or recommend anyone to One Call Auto Mechanic. read more

I have been doing research about Mechanics for my clutch problem I will call these guys and give it a shot, lets see what happens. Alright so I called these guys and tried to get some help with my clutch issue their description on how to fix the problem and how they charge very confusing they don't seem to be communicating very clear with customers. So I never decided to do business with this Merchant they seem to have been around for a while here however the shop is very small and I just don't trust the people here and the demeanor or so it seemed they take pride in what they do but it just wasn't a fit for me. read more

I appreciated my dealing with this company. Matt was quick to diagnose and fix my wheel bearing hub and offer good advice. I recently dealt with some auto mechanics who were shady in their business dealings. I was thankful for his honesty and integrity. I would 100% recommend this business. read more

I was very nervous about taking my car into a shop..my dad has always fixed my cars for me. When I called One Call, Matt told me he was able to get my car in right away, the next morning, in fact. He quickly identified and fixed the problem, and also changed my back brakes for me for a very fair price. If I ever have a problem with my car again I will definitely be taking it back to One Call. read more

Matt always does a great job on our cars. He is always honest with my family and never tried to sell us new parts or opinions. He also gets our cars back to us within 24 hours, and most of the time we get them back the day we brought them him. He does a great job. read more

These guys are true honest professionals. I will continue to give them my business on any repair or service for years to come. I went to One Call for a second opinion on getting my struts replaced. Not only did they tell me that they don't need repaired for another year or so, their price was reasonable when considering part and labor. These guys run an honest business hence why they have so many repeat customers. I recommend them. read more

One Call saved me when I came to Columbus from out of state for an event and my catalytic converter was sawed off in the hotel parking lot. Not only did they take the time to look through all the damage and give me a full list, but also showed me the damage myself while explaining everything clearly. They double checked with me before everything that needed to be done including sourcing the part and the pricing up front. I was fully expecting the repair to take multiple days but they had my car ready quickly. There were a couple other things they noticed that I ended up needing and went with the repair on as well - brakes and calipers - after again being shown the wear and tear on them. I never felt forced into these additional services nor did I feel that they were unnecessary at any point. The One Call team really did their best to make sure my car was safe for my 600+ mile trip home. All in all it cost exactly as much as I was quoted up front again with no surprises and I felt that the cost was reasonable between how much work was needed ( a full piping and wiring repair on the catalytic ) plus brakes and calipers. They even checked for a transmission issue my sensors were shooting off about but found that it ended up being potentially nothing (though that I should check on it later at my home mechanic). Additionally, they had been recommended to me by another friend who was at the same event getting repairs on her own car (regular maintenance). Between what she told me about her own experiences, and having seen them speaking to someone else about car repairs in the office, I felt rather confident about the reputation of the other reviews I read online. Because of them and their work I was able to get back home on time without any issues. Highly recommended and have already recommended them to other friends of mine who live in the local area. read more

Responsive, thorough, and kind. Matt seems like the type of mechanic I grew up knowing. He works hard. Wants to do a good job and wants to make sure you are satisfied as a customer. I was recommended here by a partner from work and will continue to come back in the future even though it's a bit of a drive. He's worth it! I've seen other reviewers mention their diagnostic fee - they are really up front about the $60 charge which then gets applied to the labor on resultant work. Seems like a fair business model. read more

We are traveling from out of state and our brakes went out (on a holiday of course). Luckily Matt is here to save the day and fix our issue and send us on our way safely home. We would have been stranded if it wasn't for One Call! Thank you for saving us!! read more

I have found my new mechanic for as long as I live in Columbus, OH. The owner (Matt) was very helpful and upfront with my issue. He was willing to take me in the garage and show me exactly what the problem was with my car and what I needed to do. He was very upfront and honest. He also was compassionate when it came to my situation (old car I'm trying to get rid of soon and don't want to spend a lot of money on). He only did what he had to do and never tried to sell me anything I did not need. I have been swindled by other mechanics in the past, but I know I won't be now that I've found One Call Mechanic. read more

Great mechanic. Daniel is honest and shoots very straight all of the time. Good honest work for fair cost. Highly recommended.

I actually stared out at a different mechanic; I needed new breaks and rotors. I found a shop called Hometown Service Center, I noticed they had good reviews and they were close to my work so I just went there. They quoted me $1,300. I was shocked, but I don't know much about cars. I told them I wanted to wait and they were so rude, and then charged me $50 for diagnostics, something they said they wouldn't do. I then called ONE CALL AUTO at 614-848-9666. I told them I just got an estimate and I was wondering if I could compare. He asked what the estimate was for and the price. He was shocked too! He said for me to come in and he probably could do it for half. Once I got there I received an estimate for my front and back brakes and rotors, and a fluid flush and something with my calipers (flush and calipers was not on my list from Hometown) for... $580 before tax! What? That's less than half. One Call Auto was also very clean and the owner was the person at the desk. And when I picked it up the owner Matt told me my oil was low and said he topped it off no charge. He also walked me over to my car and showed me the parts. I also told him I didn't know what calipers were, so he took the time to show me and explain it. This place is named well, you really only have to make one call. read more

This shop is a hidden gem in Columbus. I first went there last year and have had a very good experience since. Matt makes sure to explain the issues and suggest ways to fix them, and is very honest in his suggestions and the costs. Strongly recommend checking him out. ---Jennifer read more

Great service and the owner let me use his personal vehicle while my truck was getting Maintence. Very pleased with the work performed. I will be a return customer. read more

Matt was very kind and funny! Nearly quoted me almost $90 off the nearest competitor on a brake change! I will definitely come back!!

Most unprofessional staff in this country! For you to cause a seen and harass a customer and give them the middle finger because you don't agree with a review is not good customer service it's honestly appalling that you run a business this way. read more