they took good care of my daughters' car. She is young and inexperienced in car repairs. They were…read moreup front what needs to be done now and suggestions down the road. Same with the Upper Arlington store to !

Unfortunately car broke down while out of town in Columbus. Decided to try Luke's per several on…read moreline reviews. Takeaway is this a professional shop staffed with good people who really are committed to customer satisfaction. This review is based on a one time experience but would probably use them again.

I HATE taking my vehicles for service. I'd much rather stick a rusty fork in my eye…read more That being said- my husband was out of town and something needed repaired on my car. UGH. These guys are awesome. They didn't make me feel like a "dumb girl" or that they were going to try to charge me $1000.00 for a $10.00 part. They got me right in and told me exactly what was wrong and how much it would be. They fixed it in half a day and I can still eat this week! Yay! I will never take my cars anywhere else. Amazing service. Amazing prices. So glad we found them!!

Asked them to fix my "engine light" and check my AC. Charged me 375+ dollars and my check-engine…read morelight was back on in 24 hours, my AC stopped working 30 days later, was made to feel foolish for asking to bring it back in. ZB is practically family but my dad stopped going, both my kids stopped going, and I'll never go back. Ask him to come take a polygraph test with me! I don't think he will.

Since moving to Columbus in mid-2017, I hadn't taken my car to an actual garage, preferring to just…read moreget my regular oil changes at the usual drive-thru chains. But with an aging car that is starting to get leaks and other wear and tear, I knew it was high time to finally get an inspection. Fortunately, Yelp recommended Tom & Jerry's, and after taking it in and getting some substantial service done, I couldn't be happier with my experience. One of the great things about T&J's is that they text you a link to your inspection report, which lists urgent, not-so-urgent, and recommended items to address...and pictures of all of the problem areas. I was actually quite relieved that my car's main leak was from cracked transmission lines and not an actual failing transmission. Even if I didn't have some basic mechanical knowledge, it would have been obvious from the pictures that the lines needed to be replaced. Likewise, images of battery life, ride quality, and other factors all helped me opt to fix the more urgent service items. When talking to the technician over the phone, he never tried to sell me on the less urgent items (such as a loose sway bar), and the prices quoted were very reasonable. Ultimately, I spent $1200 on four tires, a new battery, a replaced passenger mirror (labor only -- I'd brought in the part), an oil change, the inspection itself, and the replacement transmission lines. It would be an exaggeration to say my car feels new, but there's something to be said for the peace of mind that it's been thoroughly inspected, and the key issues have been addressed. Given that I was dreading having to potentially shop for a new car, I'm especially glad for T&J's service. One minor negative that is nonetheless worth mentioning is that they don't have much of a waiting area, and there aren't any decent places to sit for awhile nearby (the Starbucks, five blocks away, is drive-thru only!). After wandering around the area for awhile, I wound up just getting a Lyft home. Not a big deal at all, but just be prepared to drop off your car and have a pick-up option ready.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

Was out of state and this was the place I could get the quickest service to what I thought was…read moregoing to be a big job. I was almost confident I needed a new belt or tensioner, but they diagnosed and just said I needed oil. While I still had 30% oil life, I approved the oil change and just like they diagnosed, the issue was fixed! They could have oversold me and my concerns, but they took care of the issue and ended up being way cheaper than expected!

Reasons I would not return : 1. Not being forthright. Mgr did not inform me that they couldn't do…read morethe service I requested. My car was sent to another shop. I would've appreciated an honest response so I could've taken my car to a shop that does wheel alignments. The car was aligned twice due to steering wheel not being straight while driving. 2. Owner admitted that an inspection was not done even though the repair order/invoice directly states it. He insinuated it was my fault because I didn't allow the shop to perform it. When a car is ready & the customer picks up their car. I would logically assume all the work is completed, including the inspection. 3. Lastly, the owner's attitude on the phone conversation was not professional ( insinuating I was part of the problem). Lesson learned: always confirm that the auto shop that you do business will do the work & not contract to another shop.

What an AMAZING experience! The reviews are 100% - Campus Auto Service has some of the best service…read morewe've ever experienced. We had some trouble with an intermittent check engine light. When we called in to make an appointment l, they were prompt and super friendly. After having our car and thoroughly checking/testing, they were unable to duplicate the issue. They offered great advice and next steps if it were to happen again. And then they didn't charge us for any of it. Honestly, I can't believe it and wish they would have at least charged us some amount simply because they were amazing and truly did help us. It's amazing to find this level of service and I will never go anywhere else! This is the kind of business that truly deserves its 5-star review. P.S. They do services like oil changes, too. I know where we will go when it's due for any service.

Campus auto took my car in day of. I had been having issues with my vehicle for a few months and no…read moremechanic could tell me what the issue was (3 places looked at it!). Campus auto not only was able to diagnose the problem, but they were incredibly honest and upfront with me about the overall condition of my car. Their quotes were on par with other quotes I received. More importantly, their customer service is phenomenal and I really felt taken care of by them. I would 1000% recommend their service to anyone who is looking for an honest-to-good mechanic.

I usually take my car to this place for any car repairs since I know they cost less than taking it…read moreto the service dept of the Ford dealership. They will always call with the nature of your car's problem and your authorization to fix it HIGHLY recommend to anyone

Had my 2007 Toyota Solara SE coupe towed there at the end of summer 2024. Got it back after just a…read morefew days. Ran good on the way home but never again. Went to look at the gas pump because I smelled so much gas, turns out they LITERALLY USED ZIP TIES to hold the hoses into place... Instead of buying the correct clip. At least they didn't charge an arm and a leg. Now I just need to find somewhere else to take that same car to get it professionally looked at and fixed. I'd also like to add that I had thousands set aside to pay this shop to get it running good.. so budget wasn't an issue.

I wanted to wait a bit before I reviewed because with a car, sometimes issues don't arise…read moreimmediately. I came in last week for an oil change. I could not have been more pleased with the service here (obviously, since I left a 5 star rating). I chose them because we started to feel like we were getting ripped off (lots of hidden charges) at the last place we went. I wanted to stay close to home and find a small business to support. I looked to yelp! and saw all the 5 star reviews and gave them a shot, and I'm so glad I did!. The got me scheduled quickly with no problem, and the oil change took exactly as long as they said it would and COST EXACTLY WHAT THEY QUOTED ME OVER THE PHONE. If you've ever gotten an oil change you know how amazing that phrase is, right there. Every time I've gone to a chain store for an oil change it's at least 25-30% higher than the quote or the price on the sign. They also upsell you everything they can and it's intimidating if you hate saying no and you know little about cars. Not here. I got an oil change and an inspection and no upselling whatsoever. I was also told that anytime I need them to check my levels (oil, tires, whatever), to just pop in and they'll do it for free. This was a service the last guys offered and I was worried about missing at a new shop. While I was there I started talking to them and we had a great conversation. I was treated like a PERSON and not just a wallet walking through the door. This was seriously one of the best customer experiences I've had since moving to Columbus. So glad we switched our business here.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

I was looking for a reliable, honest and fairly priced repair shop that I could establish a long…read moreterm relationship with. I have 4 used cars that need basic maintenance and occasionally more serious repairs. After spending $7k in repairs on 3 different vehicles (in the last 60 days) I asked for a one time discount. The best they could offer me was $60 - less than 1% of the $7k I spent at Auto Emporium. Two of my vehicles still need about $2k in repairs, but I am not comfortable going back to Auto Emporium since it seems like they weren't interested in developing a long term relationship with me.