I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

DO NOT USE THIS "BUSINESS"! My husband accidentally…read morescratched the side panel of my newer model vehicle. We went to dealership for an estimate and it was very expensive, so he decided to shop around. He found Tony online and he said he could be over in 10 mins to look at my car. He ended up coming over and guaranteeing my husband that the car would look great once he was finished. He somehow convinced hubby to pay in cash and did not provide receipt. When Tony left, the car looked awful but he told him to wait a week or two, then to use rubbing compound and wax and that the car would look great afterward. The whole side panel, half of the trunk lid, and my branding emblems now had a flat, matte paint over them, while the rest of my car was shiny and sparkly. He also painted over my reverse sensors!! Also, He said that after polishing and waxing, if we weren't satisfied, to call him back and he would come back over and make it right. Hubby reluctantly trusted this man's word. Two weeks and $250 later, TONY WILL NOT RETURN OUR CALLS and we ended up paying a professional body shop to fix not only the original damage but also the extra damage that he did to my car from his careless whack job. Tony got my husband to trust him BUT HE IS A THEIF AND A LIAR! DO NOT hire him to work on your car!!

The back fender of my truck began to significantly rust on the surface and underneath into the…read morewheel well. I ran into Tony by chance and he explained how he could fix it. Despite the poor review, i decided to trust him when he addressed the poor review and explained the process. He came to our home and completed the work efficiently as explained. I watched him address the entire fender issue, inside and out. He professionally finished the work and matched the paint exactly. He explained that i needed to refrain from washing the truck for 24 hrs then it would be ok to wash and wax. I am happy with the work Tony has done. I followed his instruction and the truck looks great. The intergri ty of the truck has been restored and I am very happy with the results. It has been washed, waxed, and has endured a week of rain and absolutely no issues. Thank you Tony.

Total scam---- no such business. Never been at address advertised. Will not show car because they…read moredon't have any. Entire inventory was copied from a list of sold cars back east. Stay clear!!!

From the owner: Welcome to our auto repair center, where your vehicle's health and performance are our top…read morepriorities. Our team of certified technicians offers a full range of services, from routine maintenance like oil changes and brake checks to complex engine repairs and diagnostics. With the latest tools and technology, we ensure every job is done right the first time. Whether you need a quick tune-up or a major repair, we're here to keep your vehicle running smoothly. Stop by or schedule an appointment today, and let us take care of your car.

Gustavo is a driven individual who is personable, knowledgeable, and was flexible with both the…read morescheduling and where the work was done. I got my front brakes and rotors replaced and he charged me the rate we agreed upon which was reasonable. He's easy to get along with and clearly knows his way around a vehicle. The work was done in a timely manner and he used quality tools and materials. Not only did he replace my brakes, he stayed around to make sure they worked and gave me a transparent pricing on the work done. I highly recommend taking your business to Mechadox, it feels harder to find honest mechanics nowadays so this experience was a breath of fresh air.

We needed our front brakes, Rotors and Pads replaced on our 12 Passenger Ford Transit 350 van…read more Gustavo answered our call, gave us a quick quote which was way under all the competition in the area not to mention he's running point on a Mobile repair shop i.e. He makes house calls!! Punctual, honest/transparent, quick, reliable, expert service, very competitive rates. This is next level convenience Highly recommend and we'll hit up Gustavo for our next projects.

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

Ive been a customer for over 10 years and have never had a bad experience. Matt and Trace are so…read morekind and take the time and care to ensure I know exactly what work needs to be done. They are quick and so reasonably priced. Highly recommend!

man I just got car last week from them , paid 800 dollars and my car ran hot again yesterday , they…read morebout to refund me or it's about to be some problems that's on #Blood

My entire family has been coming to Chapin's since before I even had my first car. My dad always…read morehad my sister and I take our cars here from high school on, and now 20 years later, this is absolutely the only place we will go. Andy/Drew is one of the most honest and kind mechanics you will meet. He explains in detail what's going on, his prices are beyond amazing and he treats you with respect. Sometimes females are scared to get lowballed by mechanics, but his entire staff is always kind to everyone. I have no idea what I'll do if they ever leave! Also, a good friend of mine took his car to RJ wheels and they told him that it would be over $700 for the repair. I told him to get another bid on the work, and Chapin's charged $170. You want an honest mechanic? Head to Chapin's.

My glovebox was making an extremely loud revving noise every time I turned on the Heat/AC, and…read morebeing that it's wintertime I knew I had to get this fixed ASAP. I immediately called Andy and explained the situation and he told me it was no big deal, the issue was a simple fix and even explained to me over the phone how to repair it myself! Sure enough, a quick trip to Auto Zone and three simple screw removals later, I had installed a new blower motor and my car was sounding brand new! I can't name one other shop I've ever been to that would've done the same, Andy is the best!

Paul replaced my brakes and got me an appointment with just a couple days notice. He was very…read morecommunicative and let me know exactly what work needed to be done on my car, and the prices, before he did the work. Overall, he seems like a very honest and flexible mechanic and I will definitely give him my business in the future.

We were on our way to visit family out of state Thanksgiving weekend and, despite a recent tune up…read moreand a part replacements, our check engine light came on and our car began stalling repeatedly. Even though we were able to make the drive, I knew the car needed to be fixed before we attempted to drive home. Because it was close to where we were staying, I called Paul's Repair based on reviews from satisfied customers. He said to drop it off on Thanksgiving and he would look at it on Friday morning first thing. When I called at 8 am Friday, he already had the issue figured out and he had it fixed by 10:30 am. He even went over the work we just had done and pointed out a few items that hadn't been effectively cleaned during our (alleged) recent tune up and he went ahead and took care of those things at no extra charge. Highly recommend Paul's Repair for quick, honest service!