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    Shulak Motors

    3.5 (2 reviews)

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    14 years ago

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    13 years ago

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    Germain Cadillac of Easton

    Germain Cadillac of Easton

    (43 reviews)

    Easton

    Do not buy a vehicle from this horrible company. This is my first experience with this poorly run…read morecompany and it will be my last. This is the worst service I've ever received from a Cadillac dealership.

    I went in to look at a used car, and immediately got the typical used car sales experience. "We…read moredon't let anyone drive the car until we've gone over numbers and come to an agreement." weird. Well, I just wanted to look at it. I did. It seems Germain had misrepresented the trim level of the car, representing it as a much higher trim level than it was. And they said "we don't let people drive THAT trim level without an agreement on numbers." When I saw the car, it's clear they had misrepresented it. Accident? Who knows. But the next day, they changed it on their web site. I didn't drive the car, just looked at it and said I'd have to think about it. I did; a day later, the sales rep thought I should drive it. I said sure. I went in to drive this somewhat pedestrian car that's just a used car, available anywhere, and they were RIGHT there with the numbers paperwork, right in my face. They wanted me to put my signature to these vague numbers without my even having driven the car. In no way will I put my name on anything other than a sales order. Sorry, that's not how I do business. I don't need any car that badly. I compare that to a few days previous when I went to look at a 2022 Corvette. The very nice young rep took my driver's license and insurance info, handed me the keys, and said "see you in a little bit." If Germain is the only Cadillac outlet in town, I guess I won't be buying a Cadillac. Buyer beware. What a scummy way to do business. I feel like I have to take a shower now to get the snake oil off of me.

    Toyota Direct - Toyota Direct Fleet Vehicle service

    Toyota Direct

    (322 reviews)

    A couple of days prior, my check engine light came on so I went on my computer. This is where my…read moreadventure started yesterday with me making an appointment for today. I was able to get a 0700 appointment. Showed this morning and was first in line. The doors opened at 0700 as advertised and I pulled in and got out of my car. I was greeted by Jason and he asked if I had an appointment. I stated I did for 0700. He looked on the computer and couldn't find my appointment but went ahead and booked me in anyways. I was getting an oil change. I told him that and funny as it is he said I should get a transmission flush and a radiator flush that I was overdue. I just had to laugh and told him no. Funny thing was I literally just watched a YouTube video that talked about Service Writers will always try to upsell these two services because of the huge margins they make on them. I then went into their lobby to wait. They have a great lobby to wait in while you wait. In the morning they free coffee and pastries for customers who are waiting. After about an hour Jason came in and waved for me. I followed him back to his desk. I told him I had a coupon for the service, he was a little perturbed by that and lectured me about it not being presented when I came in. No big deal, finished the transaction and he told me my car was outback. I went out and got in my car. Whoever moved my car had to be a short person because I struggled to get in because they had the seat all the way up to the steering wheel. Finally got in the car and adjusted the seat and started the car. To my surprise my I look down and my "Check Engine " light is still on. My thought was I should go back in and show them but decided it wasn't worth the trouble. I'll definitely make them come out to the car next time before I leave.

    called them five times for service, left three messages and two voicemails. No one ever called me…read moreback. Ended up going to Tansky's instead.

    Great Lakes Kia - Front of building

    Great Lakes Kia

    (78 reviews)

    Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

    Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

    Shulak Motors - car_dealers - Updated May 2026

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