What a great team here at Mercedes of Easton, Ohio. We had a check engine light come on while…read moretraveling cross country. Unlike most vendors, they said bring it in today (that never happens). Andy and Jeremy in the Sprinter service department did everything right (that seldom happens). We were in and out with the needed fix within hours. I would highly recommend Mercedes of Easton.

From the owner: Whether you’re a single van owner or managing a large fleet, you can expect the same one-on-one…read morecare and attention you deserve at Mercedes-Benz Van Center Easton. We have finance solutions and competitive lease plans designed to maximize your savings and profitability. When the time comes for service, maintenance, or repairs – you can count on our state-of-the-art service facility to handle all of your needs. Better still, our team of factory-authorized Mercedes-Benz van technicians have access to the latest tools and equipment necessary to pinpoint any issues and correct them quickly.

Came here to purchase a used vehicle. Staff was very friendly and accommodating. The only issue we…read morehad was their financing office. They gave my wife a loan with a 6.89% interest rate saying it was the best rate they could find. My wife has a 788 credit score and is a member of a credit union where she could have had a 5.99% rate. Lesson learned!

We purchased 2 new Lexus vehicles within 6 months of each other in 2025. RX350h and NX350h. That…read morewas before experiencing the Lexus service department. I was so dissapointed. I was told I had two free services on each car. I guess there was lots of small print. You would think that a free service whenever it was for oil, filter and tire rotation would not matter how long in between or how many miles. I was WRONG. Then when I found out I had to pay $290 for Oil, Filter, Tire Rotation and a cabin filter I walked out and will not be coming back but for any warranty work. On top of that, talked to my service guy about two issues that would have been a warranty and felt I was not listened to. Probably will not be buying another Lexus.

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

This is the best sales team I've ever dealt with. Kevin hooked me up with a great Defender 110 and…read moretook care of me the whole way. Michael in finance was also awesome. I heartily recommend these guys. Plus they just love Land Rovers!

What a nice facility located right off Morse road at Easton. It is clean and modern and the sales…read morepersonnel are friendly and helpful. I plan on buying a new Land Rover Range Rover from this facility. The problem is deciding which one I want. The lot is spacious, not overly crowded with cars, so it makes it easy to drive around to look at the inventory.

Do not buy a vehicle from this horrible company. This is my first experience with this poorly run…read morecompany and it will be my last. This is the worst service I've ever received from a Cadillac dealership.

I went in to look at a used car, and immediately got the typical used car sales experience. "We…read moredon't let anyone drive the car until we've gone over numbers and come to an agreement." weird. Well, I just wanted to look at it. I did. It seems Germain had misrepresented the trim level of the car, representing it as a much higher trim level than it was. And they said "we don't let people drive THAT trim level without an agreement on numbers." When I saw the car, it's clear they had misrepresented it. Accident? Who knows. But the next day, they changed it on their web site. I didn't drive the car, just looked at it and said I'd have to think about it. I did; a day later, the sales rep thought I should drive it. I said sure. I went in to drive this somewhat pedestrian car that's just a used car, available anywhere, and they were RIGHT there with the numbers paperwork, right in my face. They wanted me to put my signature to these vague numbers without my even having driven the car. In no way will I put my name on anything other than a sales order. Sorry, that's not how I do business. I don't need any car that badly. I compare that to a few days previous when I went to look at a 2022 Corvette. The very nice young rep took my driver's license and insurance info, handed me the keys, and said "see you in a little bit." If Germain is the only Cadillac outlet in town, I guess I won't be buying a Cadillac. Buyer beware. What a scummy way to do business. I feel like I have to take a shower now to get the snake oil off of me.

Five stars wouldn't be enough to describe my experience with Lisa Vann, a Sales & Leasing…read moreConsultant at this particular location. I don't think one hundred stars would even be a fraction of the minimum. I was in the market for a trade-in and had my eye on a particular C Series that, unfortunately, was sold merely hours after I initially viewed it. Feeling somewhat defeated and devastated, even after shopping with a competitor before my visit, Lisa not only showed compassion, she found a way to make it right. She went above and beyond to locate a vehicle that was not only similar, but she educated me on why she'd think I'd like a particular CLA they had in stock and the best part. She didn't have the often exaggerated judgment of a "sleazy car salesperson". We had a delightful conversation about life and our upbringing, and often we would derail car talk with personal talk. It felt like I was communicating with a friend. I'm now the proud owner of my first brand-new vehicle after 18 years as a licensed driver. This wasn't a sales tactic to lure a buyer; this was one of the most pleasant experiences I had in purchasing a vehicle. Lisa is a star in the making, and her charisma and talent should be acknowledged at the highest form and loudest of voices. She is not only the future of Mercedes Benz but also the perfect face for the brand.

Came in for a simple oil change maintenance guy told me to do them once a year or every 10k miles…read morewhich is super bad for an engine tried upselling for service A or B ignoring the fact that i told him multiple times i just need Simple oil change over all pressuring me would not recommend this place to anyone specially add to the fact that he quoted me 450$ and 5 hours of labor which usually should only take 20min over all super negative experience wish i could put zero stars

I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements…read more Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible with my schedule. Importantly the price didn't change throughout the transaction. Overall very positive service experience and I would go back!

Kelly has the best service advisors. They keep you up to date and informed. I love the video's of…read morethe repairs needed. Easy to see why repair is needed.

Great experience with the sales team. Hylary and Marco were professional, efficient, and made the…read moreprocess easy from start to finish. The finance team was also knowledgeable, patient, and took the time to clearly explain everything. I appreciated how everything was handled--definitely a place I feel comfortable returning to.

I was lied to by the fiance lady Fern ! I kept getting texts saying someone was checking my credit…read moreso 8 asked if they were all hard line credit checks and was told no only 1 dont worry we'll that was a lie ! I have 4 and 2 are the same .the manager tried saying it will fall off quickly. We'll im not stupid it takes 3 years !!! And Fern also said co.e back in a few weeks we will give you a second kept..lie !! My original key dont work right either,it only starts the car and guess what they will not fix the key or give me a new even though Fern said they would. The salesman emailed me asking how the car was and of course no response!!