10/2 - UPDATE - Shawn Bell, you were wrong. You said the leak was coming from the windshield and…read morewanted me, at cost to myself, to fix it there in your shop. I had it repaired elsewhere and it was not the windshield. It was the ROOF. So, you wanted $250 more of my dollars to do what to the windshield? GM David Johnson, maybe you have a cooler head than Shawn Bell does. Or maybe the ownership group does?
Byers, you had ONE CHANCE to make a good first impression with your service department. You failed. It took me 4 times trying to call your department, once even being transfered from another dealership, and STILL ending up on voicemail. I had to walk in to make an appointment. Here's where the crap gets better, but first, backstory...
My sunroof opened and wouldn't close, likely due to a leak which was allowing a small amount of water directly through the roof panel above the rearview mirror. I manually closed it one time, then the bolt stripped, so I couldn't do it again. I bring it to you - BYERS - and tell you all the above details. I ask right then if you can simply close it. You, Bob, and your team say, no. Then you check it and quote me $2500! to repair the 2 motors that weren't working. I say no, then you come back and say, oh joy, you found used motors, and all it will be is $912. All... But you don't fix the leak, you tell me to see a glass repair shop. You don't replace the stripped bolt either. Within a week, the roof pops open again, YESTERDAY - so I bring it back. NOW you can close it. But you still can't fix the leak, you only put ONE motor in, and you tell me today, it would be $2000 to fix the motor, NOT the leak, NOT the bolt, just to put a motor in, which isn't even the REAL ISSUE! But you'll take the $2000 huh. But you're not done. See that puddle in the pic, there was no water in the car when I brought it to you. And you didn't care to check after you did whatever work you did if there was. You put my car by your dumpster. You didn't bring it around like you did after you got your money. In fact, you all - was it you Collin? - seemed irritated that I was irritated about your customer service and your professionalism.
Here's what's going to happen. You're going to answer for what I said. Call me, you have my number, have someone with authority to make good on all this reach out. Or I'm not going to stop. Yes, I'm that mad. I thought you might finish strong, but my last encounter left me more pissed than I was already. Even if you make good with me, I'm never coming back there. I'll never say a good word about you. But you can at least say you made good. Those are your choices. If you choose to ignore me, I'll be forced to take other measures. If you had cared about those consequences, perhaps you wouldn't have given me my car back with a DAMN POND on the floorboards, after taking my $900 to only CLOSE THE ROOF. The car is in your lot, so to speak.
UPDATE: Shawn called me Friday. He was pleasant and apologetic. But the resolution he and the GM came up with left a bad taste. They offered to clean the puddle in my car. They offered to do what they did not offer initially - fix the leak in the windshield - at cost to ME - or tape it shut. That was it. He mentioned that, "well, it was a lot of work to put the motor in," the implication being that they EARNED that $912, so I shouldn't expect it back in any form. Partner, you're only calling because of this review. But since you all care about money so badly, and not customer service or professionalism, and because I gave you a chance to make good and that was your attempt, let's try again. GIVE ME MY MONEY BACK. That you did the work on something that didn't fix the main problem is irrelevant to me when my car is the AMAZON RIVER upon return. Give it back, and I'll come here and tell everyone who reads such things that you did. That's what you get from me. I can take it elsewhere to have it cleaned, taped, fixed, whatever. You asked me to change this review: doubt this is what you had in mind.
