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    Auto Palace

    2.2 (37 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 3 weeks ago

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    11 years ago

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    3 years ago

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    4 years ago

    Hassan, Great guy!! Very responsive and detail oriented. Answer all your questions !

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    3 years ago

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    6 years ago

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    4 years ago

    The service is friendly fast and sufficient. Thanks Auto Palace you guys are the best team ever!

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    6 years ago

    Pam made my purchase very easy and quick. She was available whenever I needed and got me the car I wanted. Love my new car.

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    4 years ago

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    5 years ago

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    Ask the Community - Auto Palace

    Review Highlights - Auto Palace

    I dealt with Art - who was extremely friendly, up-front, and went over the details with me over trading in my old car, and with the car I was looking at.

    Mentioned in 3 reviews

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    Germain Kia of Columbus

    Germain Kia of Columbus

    (80 reviews)

    Bought a 2018 Honda Accord that past their multi point thorough inspection. The very next day the…read moreengine light came on and the car was acting funny. They reluctantly took it back and said it had a loose spark plug and bad coil and they fixed it. The car continued to have issues over the last 6 weeks- engine light came on with the exact same symptoms so I called them, they had me bring the car in and then stated they checked their work and they did their part. When I said it's the same symptoms it's had for the last 6 weeks they stated the car had a different problem but showing the same symptoms. I took the car to the Honda dealership and it needs a head gasket repair, new spark plugs, and black break fluid. Total repair cost for the car I paid $17,000 for is over $5000 with in 6 weeks of buying it-even though it passed their sure fire used car inspection checklist. Buyer Beware-they do not stand by what they sale and do not check the cars to the standards they imply.

    I had a 2020 Kia Sportage with 73k miles on it that began giving me issues, on 9/1/2025 I took my…read morevehicle in for servicing, and they said my engine had completely failed, and it was only a matter of time before my engine "blew up". Pleases keep in mind, I provided receipts upon request on all oil changes I had from 2020-2025. After doing the required "1,000 mile oil consumption test" I had to bring my vehicle back to Kia within 800 miles because the car stopped driving properly AGAIN. Due to my car still being covered under 100k mileage warranty Kia was supposed to replace my engine, which they said they did. About a month later Kia called and said my vehicle was "fixed" and "purring like a cat". 2 weeks later, I found myself stranded in my work parking lot due to my car not starting and the engine light on. Kia towed my vehicle and said it was the battery and starter, they charged $500 to fix including the tow. Again, I went to pickup my vehicle that had been "fixed". Fast fwd to 11/7/2025 while driving on the highway after 1hr my car began to shake, make noises, and the engine light came on AGAIN. I pulled off on the side of the road & called for AAA to tow my vehicle to Kia. The next morning, Kia called to inform me that they had test drove my vehicle for 10 minutes and its running perfectly, insinuating that I was lying & said that the engine light was a "history light" and nothing was wrong. From there, I picked up my car and decided to trade it in with another company that same day. While in the process of getting a new car, the other dealership did an appraisal on my 2020 Kia, and found that there was a clear indication of an engine defect, and stated that they heard a noise. That said, I was still able to get a brand new 2025 car with 18 miles on it. DO NOT GO TO GERMAIN KIA! They are LAZY, MONEY HUNGRY LIARS!! If this is what the KIA brand stands for shame on them! During this period, I worked with Eric & Brenton in the service team. This was my second Kia that had failed. The first one I got brand new (prior to this one) 2020 Kia Soul, the transmission failed within 30 days. KIA'S ARE SHIT AND SO ARE THEIR EMPLOYEES.

    Auto Palace - car_dealers - Updated May 2026

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