First, we bought a 2021 Lexus NX 300 from them. Come to find out, they never properly inspected it and the car had no high beams. We took it to someone to be looked at. The whole headlight system needed replaced. Damage that we were told had been caused from an accident. An accident that was nondisclosed to us. After some back and forth, they told us we could bring it back and trade for another vehicle. Once their, of course, we were told that we had to buy an even higher price vehicle because we had negative equity. So, we get a 2024 Volvo S60. It was disclosed too us that it had been in a minor fender bender but had sustained no structural damage. We bought it in February 2025 and in June, there was a recall for a software update. We took it to an actual Volvo service center for the update. During this visit, we found out that the airbags and stuff had never been booked back up after it was in an accident (mild fender bender, right?). We were sold and had been driving a car with no safety equipment! Their service department checked it over well before being sold, right? We paid up front, but they did end up reimbursing us for that. So, we move along. Now, it's November and the 12v electric battery flashes up on the screen that it has a critical fault. Another hour and a half highway trip to replace it. We had been told it should be covered by the warranty. It wasn't. An aftermarket battery had been put in. So, that was over $700 we weren't expecting to pay, but did. While we're waiting for that to be replaced, we get called back down to the service department (Volvo dealership). They had put the car up on the lift and found significant damage from the wreck (fender bender, right?). Both the cv axle and control arm were cracked and leaking grease everywhere. They looked at the service records. Bobb's had had the car in there in December of 2024, two months before selling it to us. Their records show it was found and was recommended to Bobb's to be replaced. We have a print out of the service records and a video of the tech pointing out that Bobb's Auto had been recommended to fix it in December. We found out how dangerous it has been driving this car, especially at highway speeds. My husband and I are both disabled and live on a limited income. This repair estimate was $3,000. We simply did not have it. We had to very carefully drive it the hour and a half back home and leave it parked in the garage. We found someone locally who can do it for $2,000. Bobb's wanted us to DRIVE it the hour and a half back there again so their service manager could look at it. I said no way am I driving all the way there like that again. They refused to tow it. They refuse to fix the repairs. They sold us not one, but two dangerous vehicles in a matter of a few months. Doesn't seem like they check their cars out well, does it? If you're forced to deal with them, please save yourself and have ANY vehicle that they try to sell you checked by an independent garage and get documentation. They are not for the people, but, it seems, for the pocket. I shudder to think what could've happened driving 70mph on the highway if either of those had given way. The fact that Mike, the GM, then wanted us to drive it back to them, totally blows my mind. Customer safety wasn't important then. BE CAREFUL!!! read more
