My husband and I visited Super Deal Auto Sales on Saturday, February 06, 2016. We're still in utter disbelief as to the HORRIBLE experience we had. Professionalism is a trait that this business lacks. I've read other complaints and their rebuttal seems to be "customer had the opportunity to have the vehicle inspected by a mechanic", I hope nobody believes that they will accept that being done. We had test drove a vehicle and were pretty set on making the purchase until the crude, obnoxious, disrespectful and extremely unprofessional behavior began when our mechanic arrived. Strange because the individual that we were working with stated "we have customers take a vehicle to their mechanic and come back with a report", so having a vehicle inspected must only be okay if they don't have to hear the remarks made. Talking down to another human being is NEVER acceptable, especially in what should be a professional environment. A thriving company should be built around good and honest business practices, strong values and have an unwavering core to help. This individual instantly became aggressive and agitated when our mechanic informed of us a bad brake line repair. Seeing how upset this individual became caused us to worry that he wasn't being truthful or performing SAE standard repairs. He disagreed with our mechanic that using this type of repair was fine, little did he know our mechanic has been with us for years and has nearly 40 years of trained experience. After some research we have been able to confirm that the brake line repair is unsafe and not approved by SAE. According to Ohio law states 4513.202
(D) As used in this section, "minimum standard of specifications" means a minimum standard for brake system or brake component performance that meets the need for motor vehicle safety and complies with the applicable SAE standards and recommended practices, and the federal motor vehicle safety standards that cover the same aspect of performance for any brake lining, brake lining material, or brake lining assemblies. SAE standards do NOT allow a compression fitting to be used on this type of brake system. How a company could be so eager to turn a profit that they would put someone's family in jeopardy is beyond me. I am reporting them to every outlet in hopes someone will correct this problem. Thinking one is going to a professional business and ends up witnessing utter disrespect and less than respectable business antics is a shame. Any business that is willing to risk the safety of my children or anyone's children with unethical repair practices is not worthy of our respect. To top it off, the individual we were dealing with had the nerve to say "I don't appreciate someone coming on my lot trying to knock my hustle", selling a safe and reliable vehicle should not be a HUSTLE. In the end my valid concerns will not matter because they will continue with their unsafe ways of running a business, but I hope I can help at least one person from being taken advantage of worse. We've also contacted the Attorney General in hopes this can be rectified. Our experience was the shear epitome of a subpar used car lot. read more
