I took my vehicle in to have the A/C looked at, as I knew I had a leak, along with an oil change. Joe was super nice and even gave me a price break down before bringing my car in so I'd have an idea of what I'd be spending, which other places I called would not. I brought my car in and he even offered a ride home for me and my toddler if we needed. After a few hours of my car being at their shop I was given an update that they were running behind schedule. Joe apologized and asked if he could keep my car overnight to finish the job. Knowing it wasn't the most ideal, he immediately offered up my oil change free of charge and again apologized. He let me know he would give me a call in the morning with an update. I received a call around 10:30 am letting me know they weren't able to locate the leak but they would do the evac and recharge and go from there. Shortly after that conversation he called back to let me know the leak had been located, repaired and my car was ready for pick up. I received my oil change free and he threw in a few extra discounts. He also went over a few things my car could use, but in no way did he pressure me or try to upsell me anything. I am so appreciative to have my A/C blowing cool air again, just in time for this AZ summer heat and the best part... it didn't break the bank, which I was worried it would. The customer service, communication, transparency and the service all met my expectations. I'll be taking my car in to Midas for all my service needs. read more

Midas - Watch your car be worked on - Auto Repair Near Me - Phoenix, Arizona

If you want to be screwed, this is the place to go! Not once, twice or three times, but 4 times for the same issue. Then if you complain, you get get screwed for FREE! I was even told that the person who worked on my truck was intentionally using wrong parts and not actually fixing vehicles, so had to be fired. My wheel came off because of their tactics nearly resulting in a possibly fatal accident. Yep. Not kidding. And still I can't get a manager to call me. Wow. read more

I had two new tires installed a few months ago and they broke one of the tire pressure sensors in my car. The manager and the employee that worked on my car were aware but did no effort to fix or replace, I have followed up several times and was told I would be called back and until this day I have not heard back. I keep getting the run around. The warranty on the tire has expired and Ive had to replace the tire twice since my car does not register the tire pressure. I don't recommend this place since they simply don't care! I have called numerous times and i have asked to speak with the manager and ive been told he's not in or busy and he will call me back, i never hear from him! This is such bad business and i will be sure to let all my friends and family know NOT to go here! All i want done is what they broke!! read more

I was given an 8am appointment for 12/ 23. OIL CHANGE Shop didn't open until 8 am. I had other things going on that day time was kinda tight. When I mentioned this to the shop their response " well this time we open " I thought 8 am....I have put a call into the owner no response as of yet......Joe the shop manager kicked me out because he said I threw my keys at him which was untrue.... anyway avoid this shop if at all possible not customer friendly.... their are many other options. This the worst shop ever....this is just an oil change.... read more

!!BEWARE & STAY AWAY!! This business should be closed down for all the scams they run out on these cars with wrong diagnosis and unqualified employees. I paid them 1,500 dollars all for me to keep taking my car back and forth to them for one whole year for the same reason I took it to them in the first place. they never fixed anything and would refuse to give me a full refund. please don't go and waste your time and money with this establishment. I asked to speak with a GM and Chris and Joe have refused to give me a contact number and still waiting on someone to reach back out to me with an update on my refund as all of this has been a waste of time and money. They will not give you a refund and keep your car for daysss only to leave it how you dropped it off as. They deserve 0 stars read more

DO NOT TAKE YOUR VEHICLE HERE! Had my Dodge Ram towed to the Midas location on Elliott in Tempe because I couldn't get it started one morning last week. I was charged close to $1,500 for repairs (that I don't believe were needed). I was able to drive it the 2 miles back home after, but was floored when it didn't start the next morning when I tried to leave for work. I had to call off work. This time I insisted Midas pick it up and tow it back as I wasn't about to pay another $120 to have it towed 2 miles. Finally heard back from them at the end of the day and all they said was it started when THEY tried it. I told them it definitely DID NOT START as I spent 20 minutes in my driveway trying and that they need to keep it another day and fix it. Never heard back from them the next day at all, crickets. I assumed the job they did not complete the 2 days prior would have been their first priority! Texts and calls went unanswered. The following day, they finally called and wanted another $1,500. I told them no way, just give me my vehicle back. Was barely able to get it started and drive it home and haven't been able to get it started since and am out $1,500. Completely incompetent 'mechanics' and horrific customer service. AVOID THIS ESTABLISHMENTS AT ALL COSTS!! read more

I really don't like to post negatively but I must do so because of my experience over the last couple of weeks. I made an appointment to get the AC in my car checked out on a Tuesday 4/3/18. The diagnosis was not so conclusive but the front counter rep advised me that they needed to change the TXV on the AC system. I scheduled an appointment for that Saturday 4/7/18 and dropped the car off on time that day at 8am. The average time it takes to perform this valve repair is approx 2-2.5 hours. Well 12:30pm came around and no call from their shop so I called and they told me that they would call me once they have it done as they supposedly had been working on it. 2pm rolled by and no call so I then had to call again myself to try and get a status from them. I was then told that they ordered or received the wrong part (valve) and were still working on it. This is already 6hrs into it being in the shop. This is not an elaborate car by any means as it is just a small 2007 Chevy Aveo. 4:30pm came around and I was getting worried because the shop closes at 5pm so I then called again because I hadn't received any status from Midas. At this point the lady whom was working the counter told me that they were finishing it up and to start making my way down to pick up the car. I showed up and they asked me to cash out the repair at the front desk so I did. I noticed my car was still in the bay with the hood opened. She then returned to the lobby and sat down in a chair next to me to break the news that the repair that I just paid for did not work and that they need to replace the compressor. They gave me a ridiculous price to change the compressor and I was not upset because I told them that I would buy the parts and have them install it. I asked "what do I need to buy"? They advised I needed a compressor, a condenser w/ drier and quoted me a labor amount to perform the job so I told them I would call during the week once I have the parts to a time for the repair. I got the parts and called them during the week and called to ask if I can bring in the car on Saturday 4/14/18 and we agreed that first thing in the morning would be best considering the lag from previous week. I dropped the car off at 8am again on 4/14/18 and told them to let me know when it was ready. Well same thing happened again! All day they had my vehicle and did not update me so I had to keep calling throughout the day to find out what was going on. Again at 4pm I was told there is a problem and the compressor I got would not be able to be put in because they did not have the gasket/seals for the suction and discharge and basically put it on me because I supplied the parts. I asked them to just give me the car back then and they said it will not be able to be put back together so it stayed there until Monday 4/16/18. I had to miss a bit of work and take a Uber there Monday and wait to ensure that they got this handled and I even went and supplied a whole new compressor and they came back and told me that the price they gave me was just for a compressor so if I wanted the condenser put it it would be an additional 3 hours!!! Their reps are lacking customer service skills and has made mistakes in the paperwork several times. All of a sudden now they felt that it was only the compressor that was needed so they basically wanted to grow parts at it and overcharge me in the process. I will never go back to this place and it's a shame because I have used Midas in other locations from California to Arizona and never had such a bad experience. Anyways this review is long enough and there is still more but not sure anyone is reading it this far. read more

Was very happy with the service and professional staff at this location. Shannon is extremely helpful and informative regarding my car. This was my first time to this location and was glad I decided to take my car to get an oil change here. I will return again because of the great service. Thank you. read more

Nephew took car here for some special oil change and it also includes a tire rotation that we didn't know about which was nice. What isn't nice is that I was woken up with messages from him saying that we needed to do all these different things right then for the car that were going to cost a lot more money than what came for. Additionally the oil change special also comes with a few more fees and taxes to make it just as much as a regular priced oil change. Shame on y'all for trying to take advantage of someone who knows nothing about cars. Bunch of crooks read more

Always been a honest place to go for me and my husband's vehicles. I always struggle finding anywhere willing to even do a oilchange on a smartcar. This place doesn't bat an eye and is always friendly about it. They are super great about repairs to my husband's car too and really work with us to keep it within a manageable budget. Ive seen them go above amd beyond even when it came to finding parts for an older vehicle and really being detailed with expectations. read more

Dishonest car shop. Take your car somewhere else. Went in for routine oil change and alignment/rotation. Refused to align my car based and said I need to pay over $2000 in parts and labor before they'll align it for me. Took it to another shop and they said to ignore what Midas had told me and agreed to align my car. I also needed new tires and Midas tried quoting me at $1300 for tires for my 2014 Chrysler 200 lmao. This place can't be trusted. read more

My brand new tire inexplicably went flat. This was the nearest place and they swapped the bad tire out for the spare in my trunk in under a half hour at no charge. Very appreciative of the time and money saved. read more

Joe Chavez and his crew did an amazing job for me today. I have a 6 figure classic car and they treated it with kids gloves. Corey, the technician was awesome. We worked together to get it on the lift and to say he treated my truck right was an understatement. Top notch and professional all the way. Corey thank you for getting my ride fixed!! I'm recommending my car club that they go to your shop for anything car related. read more

I have been going to this location any time I have car issues for the past 2 years and I am always SO happy with their service. These guys always make sure to put the customer first and work with you. I've been in for oil changes, brake replacements, and recently I went in for engine issues and was able to get consistent updates and a detailed explanation of the issue along with outstanding service. I won't be going to any other shop as long as I'm in Arizona. They all truly earned 5 stars, and Norman especially was an incredibly knowledgeable and charasmatic man. read more

If I could give them negative stars I would! I he's gone to them 2 months ago. Their service was horrible, they weren't very friendly. I had dropped it off for an oil change and to change my brake light. I'm pretty sure they didn't change my oil and nor did they change the brake light like I asked. These guys are horrible! DO NOT GO TO THEM! I'm assuming because I'm a female and I went alone they were trying to take advantage. We have a fairly new vehicle. They told me I needed new tires, which I know for a FACT we don't. They also wanted me to do a lot of unnecessary things to the car. They pushed really hard and after saying no a few times I just walked out. read more

This team was awesome when it came to finding out what was wrong with my car and getting it fixed in a good amount of time. Quick, efficient and good customer service. Would definitely recommend. read more

Had some work done by Midas two weeks replacing a serpentine belt. I am impressed with the knowledge of the mechanics. They seem to enjoy their job and enjoy satisfying the customer. Manager Shannon is incredible and super attentive to the client and their needs. Everything is explained in a way that gains the confidence of the customer. Great place to have service repair completed on your car. read more

Made an appointment a week early for an O2 sensor replacement and even supplied my own part. When I walked in there was no one in the front, there was no AC inside for customers, the phone was ringing off the hook, and the guys outside looked like they could care less. I stood there for a full, actual 15 mins with no acknowledgement before leaving. read more

Went to get a routine inspection on my car here so I could drive for lyft. They tried telling me my rack and pinion was broken and needed to be replaced. I asked them how it was broken and they told me it was unsafe to drive because of a leak. After doing research, even if it were leaking that doesn't justify a failed inspection. They asked for 1000 dollars to fix this supposed leak. I went to get a second opinion at another mechanic and within minutes he was able to tell me that the guys at Midas were lying to me and trying to scam me. There was never a leak to begin with. He said that the car was in perfect order and that no repairs of any kind needed to be done other than replacing my windshield wipers. Never take your vehicle here, I'm lucky they didn't break something on purpose to get me to come back. The midas touch is supposed to turn things to gold not crap. I repeat, DO NOT TAKE YOUR CAR HERE unless you want them to screw you over. read more

We've been bringing three of our cars here for the past few years and as recently as last week. They always do great work and they give us a break on prices whenever they can. read more

Excellent service they did not try to up charge me. They did a grwat job. On time with my appointment and fast. We will continue to use this shop for all our cars read more

My name is Bobby I was a tech at the location on 39 east southern and the things I witnessed when I was working there I feel I need to let people know about they will charge you for a few repairs and if one of them doesn't need to be repaired just yet and the customer won't know it wasn't done they won't do it the service writer in the office Norman personally told me a number of times not To do a repaired cause it's not bad enough yet but still charged the customer for it and when I went to pick up my tools he got in my face and told me no he's not letting me have them and threatened me and there's a number of times a customer gave him a tip to give to the tech that did that did that did the work and he put it in his pocket and kept it if you want to give a tech a tip give it to the tech yourself or they will not get it he is crooked he lies to customers and rips them off don't take your vehicle to this location specially with him there the only honest worker there is the a-tech Cory read more

You know, it's pretty ignorant for the shop manager (travis, Tyler, whatever his name is) to argue with a potential customer when they call, looking for some work done. I need a transmission cooler installed and he wants to argue that I don't need one and he has no idea about the vehicle I am inquiring about. It's a well known fact that the particular Army vehicle that I won needs one, if I am going to be towing anything substantial. Also, he has no idea how the internal to the radiator cooler performs that is already present (stock) and that it is pretty inefficient,as a cooler. But he doesn't want to listen and wants to debate it. Idiot. My money will spend just as well, at another shop. Way to go bro! read more

My rating is no stars but it makes you select at least 1 star unfortunately, do not take your car here, I repeat do not take your car here. I went for an oil change asked what was the 39.99 road package special the store manager acted like he didn't know so I was charger $70 for an oil change that all the other Midas are charging $39.99. The only Midas that is not affiliated with Groupon and now I see why. Just being honest don't go here unless you want to waste time money and more money. Not honest people at all. read more

Shannon, the store manager is excellent. I witnessed her taking time with each customer to ensure they got what they needed. She is a valuable interface for the customer, helped me to understand the repair my car needed and saved me a third of what the dealership quoted me. The service techs were all friendly and I am very satisfied with the work they performed. read more

Shannon helped us out and was awesome! She was very friendly and had great customer service. She didn't try to sell me on anything other then what i needed. My car is ready to die and i knew their report back was going to be bad. So i told her i knew my car was in bad shape but didn't need anything else. Sure enough she was like yeah your car is in bad shape. She gave me the report and said i wont bother going over it with you since you know. I recommend this location very much and would go back. read more

Run for your life. I went for a simple oil change and recieved a list longer than my Christmas list of things that needed to be done to my car. Now my car is making noises, and shuts off which has never happened before taking it to this Janky Midas! read more

If it were possible to give them a zero; I would. First they said they knew exactly what was wrong with the vehicle and stated the price would not change, and it would be fixed in 3 days. 10 days later, $600.00 more bucks and very unhappy consumers. This place is the last place to take your vehicle. Run don't walk from this place. :(! read more

Run for the life of your car from this place! They took an hour or more to do a simple diagnoses and gave my warranty company the runaround! The manager Tyler is full of himself. They are slow and basically I ended up taking my vehicle elsewhere! The hours it took for a diagnosis I listened to him argue with potential customers, turn customers away before looking at their vehicle, and try and tell me about his sad love life! Do not go here ever! read more

Eric took great care of me. I've had a service engine light on what seems like forever. Error code said it was the mass airflow sensor. Long story short I replaced it, light didn't go off Eric researched it for me, turns out it's a factory defect with the cars computer. Had my oil changed and my tires balanced and it didn't break the bank. I got to say I'm one happy customer. read more

Drove from cali to Arizona for a tattoo convention and my transfer case seal went out.. so i called and talked to Hayat he was super helpful and told me he had a busy day here but come buy and they will take care of me. When I got here he was nothing but helpful and explained all the work and services to be done and helped me with other lil problems I had with the truck. They fixed it up quick and made my stressful day a little bit easier knowing that it was a quick fix for there mechanic's. I recommend this place to anyone who needs a reliable place to fix there car. read more

Excellent customer service by Shannon! She explains throughly and seems very knowledgeably. She kept it honest with no pressure to sell unnecessary services like other competitors try just because I'm a woman and automatically assume I don't know anything about cars. read more

Fair, professional, the manager and owner are very cool. A little pricey but still less than dealer, and all auto work can be pricey. They offer coupons if applicable and seem genuine. read more

DO NOT BRING your vehicle here to have any work done!! I went just to have 2 new tires put on upfront . Waited 4 hours for this. Cause Shannon the manager said we don't have them here we have them down the street! It's right by the Burger King and she's like I'll have my guy go get them lunch while getting the tires ? Like okay I'm not trying to wait for all that! But I did. As I left to go down the street to my home , I was going the speed limit ! But As Soon As I go on the freeway just going pass 55 my car sHaking so bad , so I went and talked to Shannon again she told me it will be another 4 hours again!!! Sorry I'm not waiting for you to go get your lunch again and me wait there Till your finished and decide to do it ! waist of my time when I'm a busy single mother!!! SHANNON was so rude when I told her/him I dont want to wait that long again! Shannon was like sorry get out of my building and call someone who cares like these guys on the wall in a photo frame!!! I did call no answer???!!!!! NEVER AGAIN very bad service! You lost a couple of people I told NOT to ever go there ! SHANNON needs a NEW JOB that's not with customer service she was rude as hell!!! And didn't give a crap!!!! I paid good money just for my car to shake so bad !!!! read more

Honest and excellent service! Have been going to this location for years and consistently get great service on my 19yr old truck. The manager Shannon Gill was amazing, friendly, professional and very knowledgeable. This Midas location has relieved all the stress about auto repairs for me. I am always confident in the mechanics and the overall service. Their pricing is fair and competitive. They look over the vehicle and give you a list of probable issues with your vehicle, they give you a quote for those future repairs. I like everything about the way they do business. I don't ever think about taking my vehicle anywhere else. read more

I need to express the service. I had here at Midas at first it was great they worked on my sons car which was good service. so with that in mind i decided to take my 2007 altima in for a loud noise they call me saying its was my power steering pump. so pump get exchanges out .as they call me to tell me my car is ready. I said i will be there after work to pick it up as I get to the front desk person S. she tells me it a little hard but maybe after you drive it the fluids may adjust it self per s. she tells me its fixed but the pump is hard to turn but maybe try to drive it see what happen. I did not take the car that day, I explain no i want the car fixed right . I explain to her lets get a brand new pump . she order the pump. fresh out the box. calls me saying its done. i pick up my car. the same day after work on 5/4/18. I walk in she charges me $416.00 dollars she said its the same issues I said with the new pump shes like see if the fluid runs thru the power steering pump. if you have any problems bring it back i said ok its under warranty. I notice if I push on the gas it would turn good but if i had my foot on the break it would be hard. on Saturday the next day my car is leaking in the morning already Sat ,Sunday goes by. I call s. my car was really leaking Monday morning here at work i have picture to show. it was all over the place she said to drive back to the shop. I drop it off get a call on wed from the general manager. saying its the hoses. i needed to replace them. I said wait I pay you $416.00 With a warranty and now want to charge me additional $307.00 i said you need to work with me went down $30.00. I said in the first place my car was not fix correctly and now you want to charge me more money. i asked if i was able to drive my car he said no . the pump is busted so you take out my pump to think i am going to just replace it. I said when you looked into giving me an estimate .you should of notice the hoes then. I said even tho my power steering was making a loud noise i was able to drive it nothing was leaking. now i don't have a car to drive i am worst off then before no running car now . BAD SERVICE had to pick up my car by tow truck service not only am i out of $416.00 NO RUNNING CAR. and the GENERAL Manager WAS horrible . first time i ever talk to him on this matter. not only do i need to fix my car still . find a ride to work. and when they sell you something that does not work. is bad bad service. I am from this side of town in laveen do not take your car. there they don't honor or respect there customer BAD SERVICE THE 2ND TIME AROUND read more

I had two separate bad experiences here. The first one was to get my oil changed. They took my car, I waited about an hour only for them to come out and tell me they didn't have the right oil... Amateur hour. Second time, I was in a bind and needed a battery. Once again, waited for an hour while this took place only to find out they didn't have a battery and someone had to bring one from another shop. Well, the battery that they gave me was complete crap and I had to replace it. I found out this battery I waited over an hour for and spent WAY too much money on, is "a crappy battery and from Walmart" per the mechanic. Interesting.... wouldn't recommend this place to anyone! read more

Excellent service. I had thought I made an appointment through the website, but I didn't follow through with the email. Chris still got me in and took care of my oil change. That man needs a raise and paid vacation read more

Two separate times I've been to this Midas and they've denied service because they are closing at six and I arrive at five . Apparently it takes an hour to do an oil change. I see five guys standing around doing nothing. So my question is why stay open until six if you stop doing oil changes at five. Seems to me it's just a bunch of lazy guys trying to skate by ,by doing the bare minimum. read more

Chris was very professional.He made sure that I was satisfied with my results. I had already prior to my visit at his location had problems with work that was done at another Midas. He made sure that the problem was fixed promptly and didn't ignore the fact that I was not satisfied with the previous work done on my brakes.Midas should definitely give him a raise! Thanks Chris read more