Within two minutes of speaking with support at the counter today I figured out that although I purchased my Dell laptop at their store if I didn't buy their warranty they weren't interested in checking what my issue was. Overwhelmingly male support and sales staff Do not expect any support at this place of business unless you're buying! read more

I've driven by this place a number of times and given the lack of B&M stores any more (CompUSA, Tiger Direct) or dubious reliability with the remaining one(s) (Best Buy), I figured this might be a good spot to take my computer for repairs if needed. Well, lately I've been encountering a "Low Disk Space" popup when I start my computer up, so time to check the place out. I go to their website and see a grid that shows "Repair Pricing" from $29.99 - $69.99. This is an old computer, so keeping it cheap is essential - this pricing structure looks like it will accommodate that. There is some unspecific verbiage about other parts - but I'm figuring that the "Upgrade / Install" hard drive price involves reallocating space or the like on my current hard drive. So I call the place up as it's late in the afternoon and will take about an hour to get there. I ask the person who answered phone (after I pressed a few numbers to get to the right place) about the pricing on the website and explain that I'm having low memory issues when signing on. I'm told that yes, they do that and the process takes about an hour. Gonna be a little tight with my schedule, but I'm anxious to get this done, so out I head. Got there and walked up to the repair area. Waited awhile as there was a customer ahead of me, she finishes and I step up. I tell the customer service rep of what I need and what I saw on their website. He doesn't seem to be as familiar with this page on their site, but onward we forge. After a little bit of looking things over, he tells me that the pricing on the website is correct. Thumbs up - so far. Then he says that I'll l have to pick a hard drive out... wasn't expecting that one. Then he tells me that a new hard drive will require a re-install of Windows - if I want them to do it, ,that will be about $100. So what I thought would be a $60 quick fix is now in the $200 range - not the kind of money that I really want to be spending on a laptop that's about 7 years old. Here's the thing... had the person who answered the phone simply mentioned that the price on the website was strictly a labor charge and that there might be parts charges or that I could bring my own parts (which would have stirred more questions in my mind), then I could have avoided a roughly two hour round trip that ended up netting both me and Micro Center nothing. As noted above, there was an inference near that chart that additional parts may be needed - but when I asked and was told it'll take about an hour, it sounded as if the upgrade as priced would be all that I'd need. I'm giving the place three stars because the way my call was handled was about the way it would have been handled at Best Buy - in an average manner at best. I just wish that more techie service people would realize that average Joe's like me don't have an in depth knowledge of the workings of a computer. Most of us don't, as many of us use IT where we work and have a whole department that takes care of IT problems so we don't need to worry about them. I'm good-great with using some applications... but the functional side of IT is an abyss to me. I guess I have yet to find the place that can provide service to those who are in the same boat as I am. Maybe someday I will. read more

I'm not a big "yelper" or one to write reviews, but I'm SO thankful I walked into this store yesterday. It's a horrible feeling waking up to use your computer and there's no desktop...just a blinking folder with a question mark. After a few google searches, it was pretty clear to me there could be something seriously wrong with my hard drive. Great. Not the best way to start your morning. After two trips to the Apple store I was told my hard drive was fine - good news, but that I would most likely need to replace the cable in the hard drive. Since my 2010 MacBook Pro is considered "vintage" in the tech (Apple) world, they no longer carry any parts for this model. I was also conveniently locked out of my Apple account and wasn't able to look up repair centers using my Apple ID. Really Apple? Luckily, one of their nice employees tipped me off to head over to Micro Center. Boy am I glad I did. These guys were honest and up-front from the start. More importantly, everyone there was really nice. There were a few guys who helped me, but some of the names I got were Raif, Eric, Andrew and Nicolas. Not only did these guys completely fix and restore my laptop, but they did it in less than a few hours. I walked in there around 1pm and got a call around 3:45 pm telling me my laptop was up and running. I was originally told they might have to order the cable and it could take up to a week. Shout out to these guys and Micro Center in Westmont for amazing customer service! I'm super grateful for all of their help! read more

Beware of incapable return/exchange personnel who don't know proper exchange procedure. Now I gotta drive another 2 hours (one way) for the inconvenience as a result of a botched product exchange that was messed up by store CSR (Hugo G) to REBUY an item that I wanted to exchange in-store. Not only did I want to exchange an item -I wanted to spend MORE for the item I was exchanging an existing item towards. I still go to this brick-and-mortar store to support Microcenter instead of buying exclusively online, however, this experience will be my last Microcenter purchase and they have lost my business. Go to Amazon or another tech online retailer where the Customer Service procedures are/may be better. If a person at the Return/Exchange can't perform the duty to EXCHANGE an item -why are they working there? The on-duty manager was indifferent when consulted so that made it even worse. If an employee is indifferent and incompetent, they can do without your business. I am sure there are properly trained CSRs in this store but to have someone working a Return/Exchange station that shrugs because they botched an exchange is unacceptable. His solution for the botched exchange was for me to apply for the store credit card OR pay full price for the item I came in for the exchange. Essentially, he wanted me to buy the second item full price instead of doing the exchange process properly and just pay for the difference like any normal store does everyday on a POS (Point of Sale) terminal. read more

Tons of Gaming Computers. We chose to build our own. The line was long but when they got to us the guy spent a lot of time time with us and helped my son pick out all the parts. They built it that day! I'm giving it 4 stars because we had to go back to get a wireless card. Other than that we had a great experience and I'm positive we'll be back! read more

So, I am actually updating my review. They, not the store, but the corporate customer service center, reached out and helped us trouble shoot and we are complete, for now. I am only updating this to 3 because it still remains that we had to go this route to be satisfied. I am not sure I will buy from them again. Thanks though for fixing it. read more

Enjoyable experience, staff helped my son find what he needed and at an affordable price as well. My only issue is store may be a bit cluttered at time. Good Job! read more

My first impression walking into this store is that the interior design and layout are archaic and boring. Having been to other Microcenter locations before, I was admittedly surprised by how different they were from each other. However, this isn't a home furniture store so it's not like the interior design needs to look great. For this reason I'll weigh this downside lightly (minus 0.5 stars). Personally it doesn't bother me too much because I usually already know what I'm going to buy when I come and am therefore in-and-out of the store quickly, but a more modernized interior could probably get me (and many others too I would imagine) to stay and browse inside for longer. On the other hand, the computer hardware here is NOT archaic. This Microcenter carries the latest graphics cards, solid state disks, routers, etc., and from multiple brands and OEM vendors too. The workers here are knowledgeable, whereas workers at other electronics stores often just pretend to be knowledgeable. They also don't try to upsell you things, and aren't pushy with trying to get you to buy extended warranties. (They will offer you the extended warranty, but won't ask twice or give you weird looks when you decline.) Lastly, they are great at helping locate items in stock. For example, searching for a specific network adapter in an entire aisle of network adapters here felt like looking for a needle in the haystack. Yet when I finally asked for help, the worker was able to find the adapter very quickly. This speediness wasn't an isolated occurrence, but was rather the norm! My only gripe with the customer service is that it doesn't seem to be policy for them to approach you to ask if you need help. In most cases you have to go to them instead. (Minus another 0.5 stars). However, I consider this to be only a minor issue because they are sufficiently staffed. Pro tip: the Microcenter website is very accurate with identifying how many of a particular item are in stock. Out of the countless times I've been here, I've never experienced a situation where the store was out of stock for an item despite the website saying that they did have the item. read more

In my experience, the Customer Service, wide range of choices, pricing, etc... have been great. Their extended Warranty plans ("no questions/no hassle") are well worth the $$. Have had no problems in the past 10+ years with exchanging &/or returning items that were covered under their Warranty. read more

I'll be as short and sweet but as descriptive as possible. Here is goes: I came to Micro Center on high recommendation from a few very knowledgeable friends who also had great experiences at this location. My intention was to enter the store, find someone to help me and pick out a build. I had a budget of around 3-5k, and was an easy customer. I was greeted by Norbert who helped me exactly as I needed to be helped. I haven't worked with computers for around 10+ years so I needed help. He walked me through everything step by step, helped me apply for the Micro Center credit card which I used, and answered all my questions very well. He consistently paused throughout the process to ask me questions or to offer me many chances to inquire about things or ask him anything about each item. I appreciated his help very much and he was just the type of sales person I needed and was looking for. He did end up mixing up one part but please it is no problem and was easily fixed. The tech who built the computer, Kristian, was professional, great communication, short and brief but detailed. His install work, especially the wire management was 10/10. Give this guy a raise. There were two guys there the day I picked up my build, a very friendly and genuinely nice Wes who I thought was such a nice guy. The other guy looked tired and annoyed, and didn't make eye contact with me. I know this sounds weird, but the guy wasn't nice and seemed bothered. I was a moment from asking for management to complain about him but I just wanted to get out of there and still be happy. I had great experiences to that point and was picking up a $4,000 system. I expect friendliness when I pick it up, even if it is fake. The guy that checked me out when I picked up the build last night was Kahan, or Kalahari or something. I never complain but that guy should not work with the public. I could see Wes seemed uncomfortable with how unfriendly and how inattentive Kalahari or Kahan was, but he stayed back. You should take aside this Kahan guy and coach him. Just a suggestion (please don't use this to discipline anyone, just use to help other customer's experiences) Both times I entered the store, it was very clean and organized. I was always approached by someone within moments, and that really pleased me as a customers. I hate going into stores and feeling like they don't want to help me. Once I picked out an item and a salesperson put a sticker onto the package I am guessing to identify who helped me pick it out. I liked the salesperson but I did not like the sticker process, or having someone place a sticker on my product. I know that sounds totally anal, but I didn't say anything and I'm just passing this along. Maybe change that process. The guys in the monitor section were smirking at Norbert while I followed him around the store. I noticed. It was funny, but Norbert went above and beyond. I walked in there as an easy customer needing an experienced computer dude to walk me around and help me figure out my build, which I had a good idea of already. Your guy Norbert was not going to let me make a mistake or be unsatisfied, OR let me make a hasty decision on anything. So Norbert 10/10 super knowledgeable and friendly. GREAT EXPERIENCE. Thank you Norbert. Installer/Tech/Builder Kristian 10/10 Beautiful, clean build. Professional communicator. Clear and honest. Fixed an issue with the build easily. Very professional. So I will highly recommend this Micro Center due to my great experience here. Thank you Norbert and Kristian for taking god care of this customer. I appreciate this. You all made sure I was happy and were above and beyond, especially Norbert the day I came in. Great guy. Highly recommended. read more

My boyfriend and I needed a computer + screen and had some issues and lots of questions but this Westmont team (thanks to Richard S of customer service, Kurt who walked us through different models and brands and store manager) were very patient and informative. Grateful for all of their help and stellar customer service, HIGHLY RECOMMENDED! Thank you so much for all your help! read more

Very good experience. Brought my sons laptop in for warranty work. They kept me up-to-date on the progress and work was completed a timely fashion. read more

Yay for having a decent selection of computer components. Nay for requiring a name for a single purchase and for being difficult and wanting to refuse a return when the guy found a better product when I brought him to Fry's Electronics the very next day. Afraid of losing profits much? read more

Best store ever! I have bought all of my computer parts here and other electronics. I would recommend this store to anyone who needs anything to do with technology. The representatives are so helpful at ever location I got to! read more

I do not own or understand computer s. I bought a iXpand flash drive awhile ago. This was to save my photos. Now I go back because I can't remember how to use it and the want $40.00 to remind me. That is terrible to show me how to use this stick thing. Besides I'm a senior citizen. read more

Had a great experience , even with this whole COVID 19 situation. Line to get inside went relatively fast and proper precautions were taken, with being offered a mask and hand sanitizer upon entering the store. We were greeted by Lorenzo and he helped my husband and I tremendously! A1 customer service from beginning to end. He really is knowledgeable and helped us get the best PC For what we needed and our budget. Even though we went home to find one of our boxes missing a few pieces, we were shipped our missing items and had them the very next day and we appreciate the speediness. Thank you to Lorenzo and rest of the staff. We will definitely shop here again. read more

Excellent store for the computer enthusiast and electronic geek in all of us! Take what you have from Best Buy, formerly Radio Shack and soon to be Fry's electronics and combine them all together in a perfect harmony of tech goodness. After being disappointed with other such retailers, MicroCenter still stands today, even miss those days of EggHead software for those of you who remember that. Best selection of latest gadgets and computer-electronic-type stuff. I highly recommend that you visit this place at least once and you'll always return. Employees are very friendly and not pushy including knowledgeable staff that know what they are talking about. Avoid going on weekends as it tends to get crowded, but overall excellent place to browse and accidentally buy something you thought you didn't need, in a good way :) read more

I was directed here by Apple to repair my 2012 iMac. Apple told me that the "kids" at the Apple store wouldn't know how to repair my "old" computer so I drove 45 minutes to Microcenter. They were very honest about pricing,$39.99 to diagnose. They called before going any further. I needed a new hard drive and a new heat sensor -they quoted me 285 however the final cost was only 269, I know not a huge difference but still, I pretty much expected them to go over. They offered me an additional warranty for $150 to protect the entire computer for two more years, which I declined, and they were not pushy about at all. Overall - a positive experience. read more

The place gets a solid "meh" from me. 3 stars. On the plus side: Large store, huge inventory of just about every computer, part or accessory you could think of or want, clean and well-organized. There are not that many brick-and-mortar tech stores around any more, especially since Radio Shack has now disappeared from Illinois and Gregg shut down. In the fast-changing world of technology, their stock typically has the current items. They routinely have specials on various items like hard drives, power supplies, computer cases, etc. that are actually good deals.I have bought there in the past and will continue to do so, especially for larger items that are awkward to ship, are not high priced or something that I really, really need right away. On the negative: Last time I was in there (about May/June 2017), I went to the back BYO area to find a small part and there was NOBODY around to help me locate it. Finding someone knowledgeable and helpful can be hit or miss. I have had to hunt down staff before - and without without success. Prices for a lot of items, particularly cables, adapters, accessories, components, etc. are often way out of line. As always, it pays to Shop Around (my Mama told me). They used to send me sales flyers but haven't heard from them in a long, long time. More hit-or-miss. And, of course, on the bottom line you are paying Illinois sales tax on everything. It really adds up on big-ticket items. And Beware the dreaded sticker assault. Their staff is on sales commission. They place their name stickers on your purchases so the cashier can record the credit. But even if they don't actually help you, random sales people will approach and offer to stick your items with their names. Mostly for the big ticket stuff. Don't feel bad about removing their stickers if they really didn't help you. I don't feel bad. I have never taken a computer in for service, but other postings I see here show that to be very problematic. Who knows who they have somewhere in a back room messing with your data? Probably the same with all the other corporate chains as well. I highly recommend Han's System in Westmont for computer service and repair. Mr. Han has been in business for many, many years in the same location and his unanimous 5-star ratings say it all. Knowledgeable, very reasonable prices and you know who exactly you are dealing with. I have personally bought various used computer equipment from him over the years and have always been very satisfied. So there you have it. MC gets a so-so. It has its place. But it's only one of many players so Shop Around. read more

Yesterday I went to Micro Center in Westmont. I read on the Apple website that they were an Apple certified repair center and they would have everything needed to repair the keyboard on my Mac PowerBook. I approached the service area and was met by a person coming from the backroom. I started to explain that the keys were sticking. He immediately said most often sticking keys was due to liquid on spilling on the keyboard. I assured that hadn't happened and that Apple had put out a service advisory on keyboard issues. While I attempted to find the service advisory on the web, he went into the back room. He came back and told me that they could do it but it would cost $40 to do even a cursory exam. He also suggested that I go to the Apple Store as my computer seemed to be working fine. What I didn't like: The assumption he made right at the beginning that I was at fault because I spilled liquid on it. His lack of knowledge about the service advisory from Apple about issues with the keyboard. The fact that no one said there would be a $40 fee to initiate Apple approved repairs. His assumption that the computer was working fine (if it had been fine, why would I have been there to have it repaired?). That I could go to the Apple store to get it repaired (gee, why didn't I think of that?). Yes, and that is what I should have done but Micro Center is closer to home and its website said it welcomes walk-ins. Anyone with familiarity with Apple would know to get an appointment with at the Genius Bar could take a couple of days and I was really hoping to have the computer repaired as soon as possible. So, as I told him, I will not go back to Micro Center for anything. read more

A month ago, my friend told me he went to Westmont, IL location and he was singled out and ID'd for no reason other than because he was asian. I then decided to visit Westmont for the first time on April 11 with a different friend of mine. We came at 6am and waited until it opened at 11am. One of the managers, named Lydia(I was told), denied my friend when he wanted to pay for a GPU we received a voucher for. She kept repeating "I already gave you a voucher this month." That is impossible. It is our first time visiting the Westmont location and meeting this manager. We were shocked, confused and hurt. After explaining to her that it is indeed our first time here, she finally let us pay (probably when they checked his ID in the system and realized his purchase history is non-existent). She was still upset and said "I know I gave you a voucher already." before walking away. She sincerely believed she saw my Asian friend before - but we have never met her before. She jumped to conclusions and refused my friend's RIGHT (we waited 5 hours in line and were first in line) to purchase a GPU - simply because of her racist judgement. The worst part, she didn't even apologize. She walked away from our conversation STILL believing we are in the wrong. It is even more ridiculous that she is a manager and a racist one at that. read more

where is the phone number? i've been trying to purchase some items off the the website and i can't even get on!! you'd think that this being a tech store, they'd be able to fix their website. ALSO there is no phone number online so i can't even call to ask if they have what i'm looking for. terrible. read more

Shout out to the younger gentleman in the bow tie. He was friendly and knowledgeable.

I drove 40 minutes out to this store to pick up an item that was marked in stock. I was told that the items were in stock but people had vouchers for them. I don't think think this is acceptable and believe it should be available to the first person that is there when the item is in stock. I am very disappointed and will not be back. read more

A friend suggested Micro Center for a refurb laptop. I found what I needed on the website and picked it up at the Westmont store, 45 minutes away. I was impressed with the store layout and the friendly staff. I made a few purchases ancillary to the CPU and a couple of things from the hobby department. I took the Lenovo home and opened the box and was surprised and disappointed to see that there was no power cord. I called customer service and was told that they're generally NOT included, but I could come in and purchase a universal cord for $20... I never would have considered asking if a cord was included. This was not my first computer purchase and I've never heard of a power supply not being included. If this is SOP for your store, I don't understand why your associates or even the website don't state this clearly. I would have paid the $20 while I was there so that I could utilize my laptop when I got home. Instead, I'm waiting for Amazon to deliver one. I'll find it hard to recommend Microcenter in the future. Update: the good people at Micro Center have reached out and made a valid attempt at fixing this issue. I appreciate the customer service and prompt response. read more

Wow, customer service on steroids! I have to say kudos to the team at this location for going above and beyond the typical level of customer service. The store manager approached us, introduced himself and gave us his card reminding us to let him know if we needed anything. A few minutes later as we approached customer service, the front end manager greeted us with the same enthusiasm. A few minutes later we were approached by the customer service manager asking us if we needed help and introducing himself. WOW! either they just went through perfect employee training or we look suspicious and the niceness was all a ploy...i'm going to go with the former :) Note: we were brought back down to earth a few minutes later when we checked out at Target. read more

This is a NERD's paradise. That's why I feel at home here. I've tinkered with electronics since high school and I wish I knew about Micro Center back then. They've got everything you need here: headphones, routers, laptops, and even Apple products. As usual, in these big electronic stores, customer service can be hard to come by. Be aggressive and run someone down if you need a question answered. Staff is friendly and always helpful. read more

Micro Center charges for recycling electronics... Booo - bad customer service model. When I said Best Buy takes electronics for recycling, they told me no Best Buy charges also. After a little research, a la the internets, I found that Best Buy does NOT charge for recycling. read more

Why is there no number on your website? Why can't customers call to see if an item is in stock? That's bad service.

My son bought a Lenovo tablet in June but did not need it right away. I thought he should be using it and tried to set it up and it would not authenticate on WiFi. It seems that the item was not new. I tried to register it to take advantage of the warranty but the site said it was beyond the grace period. He will try and take it back but it won't happen soon since he lives across town. I may have to contact the Attorney General to resolve the problem. read more

Thanks to the help of one of my tech savvy friends, I found the laptop of my dreams for the best possible price at Micro Center. I ain't gonna lie. Places like this scare me. They see me coming. They know I'm going to ask 1000 silly questions. Possibly cause more than a few headaches and head shakes. BUT since I knew what I wanted, I felt a bit more confident. The gentleman that sold me my laptop was fantastic. He gave me a tutorial on how I could use my new laptop before he even knew I was going to buy(I def was, but he thought I was just looking). He showed me how it could make my life easier, how I could use it for the things I wanted to use it for. Didn't try to sell me on all the bells and whistles. The look on his face when I was like "ok, cool, I'll take it!" was priceless. read more

What a disappointment. Upon shopping around 1pm today at micro center I was not approached by one staff to ask if I needed help (and I did). A young lady (who was some kind of management; I heard her telling other staff what to do) passed me at least 5 times and asked people around me if they needed help. I even saw her double up with another employee with a customer. Last time I was here the cashier forgot my receipt and didn't ask if I wanted it emailed to me (which they always do). I didn't think it was big enough to yelp about but after today...I'm yelping it! I give this place 2 stars due to this store usually having what I need great selection! read more

Was here the other day looking for an inexpensive tablet. Saw an ASUS tablet that was open box for $60 and bought it. When I got back to work I noticed the camera didn't work, disappointed I went back to return it and low and behold they swapped it for a brand new one! Everyone was great and thanked me repeatedly for shopping with them. Bought several computers from them over the years and they continue to be a cut above the rest in terms of top notch service. read more

Took my Dell laptop in on 12/16 for minor exterior repair and fixing the charging port after it was dropped. Specifically stated needed it before 01/08 when I left for school. They have no phone number that they will give you only a text number, and would text it periodically and would get the same answer of "ordering parts". Went in to the store on 01/05 and was told nothing had been ordered and it had been sitting for three weeks. Spoke with manager and told him it was specified it was needed before 01/08 and said would call at 1pm on 01/07. Called three times between 1pm and 3pm and all calls were ignored. Went into the store. Spoke with same manager and finally agreed to give a loaner till laptop is fixed. Then took 2 hours to be given the loaner and have downloads switched over. They are still currently "waiting on parts" and will get back to us when it's done. So when the laptop is done remains to be seen. read more

If there was an award for "ain't my job", this place would be King. From bottom to top, not one person took any responsibility to actually assist. "Let me get an associate" is all they parrot here. Walked into what was definitely a Super Spreader with way more people than should be allowed, caught the eye of a floor person, whom immediately turned around and went other way. Sir, sir, sir! Asked him to point out where an item was, resulted in "let me get an associate". Asked if he could just walk me over the 25' and point it out was too much to ask. Found the item myself that was locked in a glass case. Saw another floor person, alone, not assisting anyone, this too resulted in the same one-liner :/ Anyhow from the on-line listing of the item, at check-out was not as the advertised price. Manager then came over and said the price is correct, but the price on-line AD was wrong. Then told me to go back over to the glass case and guess what.... yup, you guessed it, He will call over an associate. I gave up and left and ordered what i needed from Amazon. With that attitude, Amazon is taking over and these guys are OK with it. read more

Wow! Really great prices ,much better than Fry's and even online catalogs.There are a lot of good staff here and they will tell you what you need or don't need,for your purposes. Hubby is building a PC and has gotten great advice .Not sure what the store was like a few years ago,but,it seems to have a great selection and well stocked. One more thing to love...they had a few quirky t-shirts for sale...one of them said,very simply...MEH!! I love it!! read more

Don't go to John. He wouldn't even look at my laptop. He assumed that because of the spill, computer was a goner even though it worked fine other than the keyboard. It was a pretty new and expensive laptop. The first time I went, I hadn't turned it on yet. I went back after I saw it was working other than the keyboard to see if I could talk to someone else. It was still John. He said "Do you have a quick question?" A second guy came out and pretty much said they were two weeks behind and it wasn't worth taking the time look at it as the price for repair wasn't likely worth it. I took it somewhere else and already have a quote for the repair and it's very reasonable. The other place is going to try to have it fixed before I leave town for college. I recommend Sphinx Computer. This isn't the only time I went here but it's the first time someone wouldn't look at it. Not once have we walked out of Microcenter with a fix computer. Usually they say the price too much for the repair to be worth it. read more

I would never recommend your repair service to a friend/colleague/family member, or even to an enemy of mine. This was possibly one of the worst experiences that I have had dealing with a compute repair. I brought in a 2011 Apple MacBook Air (vintage but not obsolete) after being recommended from Apple that your store could complete the repair with the same quality that Apple would. The computer was functional, turned on and off, ran on the battery, and was diagnosed by Apple Oakbrook before bringing in the computer to MicroCenter. The repair that was needed was the top-case of the computer, which in order to be repaired the keyboard and battery would need to be removed. We brought the laptop to MicroCenter and had it checked in. We received a call in a couple days, letting us know that the repair was going to cost about $500. Having had a top case repair on a 2013 MacBook Pro (non vintage or obsolete) the repair cost with labor and part was only $198 from Apple. Before proceeding with the repair of the computer, I researched other options. I found a online genuine apple part reseller in California (DV Warehouse. www.dvwarehouse.com) who had a NEW top-case for 188.00 with shipping and a 90 part guarantee. Locally I found an authorized repair shop in Wheaton who would do the top-case repair for $100. I called back MicroCenter and asked to speak to a supervisor to see if they would honor these prices since they had already had our computer in their possession. They would not honor the price for the part or the labor; and when I asked about the quality of the part, they said it was REFURBISHED. They were not putting, a new or re-manafactured part for their price on the computer, instead a REFURBISHED part and were charging more the what it cost for a new part!!!!! Furthermore, MicroCenter never sets this disclaimer prior to checking in your computer, and keeps your check-in fee without disclosing this, which will be reported to the Better Business Bureau. After telling MicroCenter, we would not proceed with the repair DUE TO THEM USING A REFURBISHED PART WHICH THEY CHARGED MORE MOENY THEN A NEW PART, we payed them the cost for the "check-in" and we took the computer home. Once we got the computer home and took the new top-case to the authorized service repair center, the computer would not turn on with out the power cord, when it was on, the keyboard completely did not work, the system did not recognize the battery and the computer fan was running constantly at a high speed with no programs running. All issues indicating that the SMC (system management controller) needed to be reset. I took the computer back to Apple, the technician took it in the back and said "THE KEYBOARD AND THE BATTERY WERE NOT CONNECTED." Although there is no way to directly prove this but MicroCenter, without authorization to do a repair on the top-case, opened up the computer and DISCONNECTED THE KEYBOARD ANSD BATTERY AND NEVER RECONNECTED IT WHEN GIVING US OUR COMPUTER BACK. We completed the repair with the OEM top case (NOT A REFURBISHED which MicroCenter would have used, not even a remanufactured) for more then half of the cost that MicroCenter would have charged us; and I am filling out this survey from the computer. Please do not go to this authorized repair service center for your Apple products. read more

Convenient location, big and plenty of electronics to choose from. Better to shop here than through the main stream limited options offered by big chain electronic stores like Best Buy, Frys or HH Gregg. An especially nice offering is that you can shop online for whatever you need and pick it up in-store. Your item will be ready for pick up in 18 minutes or less! No hassle, no waiting, and no lines. I loved it. read more

I can spend HOURS in Micro Center! There are LCD monitors(as in TV), computers, software, digital cameras, sales and sales and sales, books, 52 different types of CD cases--OK Disneyland for geeks. There is an area just for the DIY types to build their own monster 'puter--or the types like me who fried her motherboard and just needed a replacement and didn't want to have to transfer all the data from her hard drive. They do have a website and you can get email updates. If you ask a question, you actually get an answer! And the answer makes sense! Their prices are at least comparable to the bigbox know-nothing stores and they have a good return policy. read more