A friend suggested Micro Center for a refurb laptop. I found what I needed on the website and picked it up at the Westmont store, 45 minutes away. I was impressed with the store layout and the friendly staff. I made a few purchases ancillary to the CPU and a couple of things from the hobby department. I took the Lenovo home and opened the box and was surprised and disappointed to see that there was no power cord. I called customer service and was told that they're generally NOT included, but I could come in and purchase a universal cord for $20... I never would have considered asking if a cord was included. This was not my first computer purchase and I've never heard of a power supply not being included. If this is SOP for your store, I don't understand why your associates or even the website don't state this clearly. I would have paid the $20 while I was there so that I could utilize my laptop when I got home. Instead, I'm waiting for Amazon to deliver one. I'll find it hard to recommend Microcenter in the future. Update: the good people at Micro Center have reached out and made a valid attempt at fixing this issue. I appreciate the customer service and prompt response. read more

This place is Hobby Lobby for the geek/nerd/enthusiast set. It has lots of merchandise, and quite a selection. If you are a do it yourself type of person then this place rocks. The sales people are helpful, although, there have been a few questions I asked which went unanswered. I do my own computer repairs, both on my Macs and my PCs, so I don't have any experience with their service department. They have a section for hobbyists which includes several kit systems like Raspberry Pi, and others. I found electronics equipment like soldering irons, and components, so when and if I need these I know where to go. Their prices are reasonable, but usually can't match online sales, but sometimes you need a hard drive and you need it NOW. read more

Why is there no number on your website? Why can't customers call to see if an item is in stock? That's bad service.

My son bought a Lenovo tablet in June but did not need it right away. I thought he should be using it and tried to set it up and it would not authenticate on WiFi. It seems that the item was not new. I tried to register it to take advantage of the warranty but the site said it was beyond the grace period. He will try and take it back but it won't happen soon since he lives across town. I may have to contact the Attorney General to resolve the problem. read more

Happened out here on an impulse buy, Micro center in Chicago didn't have this item it was only available out here or on-line. Being that it was a few days to NYEve I had to have it! You know how that is. It was a special edition Sony camera with built in gigabytes of space and a touch screen. What sucked was that the one they had on display had not been charged and the charging station was not working. This little cute camera was expensive and I was ready to purchase if I could see its operating system. The salesman ran to the counter and opened a box for me, obviously they won't do that unless they really know you might purchase. Got it together and working and showed me what features he was aware of. Because he went out of his way; is one reason contributing to why I bought it. Micro center customer service is hit or miss, that's what I'm used to with the Chicago location. I'm glad that out here a salesman got with me right away and I was able to get back on the road returning to the city before rush hour began. To a person unfamiliar with the area, you could drive passed this location and not know it. It's inside of a busy shopping area. The parking lot is shared with the businesses next door so there are always people coming and going. Caution is needed; I saw a few people not paying attention and there were subsequent honks and near scrapes. read more

Wow! An electronic place where they know their stuff AND help you! No, it's not a dream, a place that has that really exists. I went here with my geeky kids. Think Sheldon and Leonard from the Big Bang Theory without the girls. Anyway, this is their happy place. I tagged along to see why they were driving all the way to Westmont. Now I know. We walked in and there were lots of people to help us. The guys told them what they wanted and the staff member walked us over to the area where the items were and then gave us a recommendation! I can't say enough about the customer service here. The selection can be a bit overwhelming so it's great that there are knowledgeable folks to help you out. No worries about NOT being a tech person here, they have plenty on staff to cover you there. Go! read more

Went here to get my work computer fixed. I thought the place had a great selection. If I was coming there just to get a part or hardware I think I would of liked it. I came to see if they could replace my screen on my Lenovo and they quoted me at $600. That is half the cost of my actual computer. I'm not the most tech-savy person, but that is way high in my opinion. read more

If there was an award for "ain't my job", this place would be King. From bottom to top, not one person took any responsibility to actually assist. "Let me get an associate" is all they parrot here. Walked into what was definitely a Super Spreader with way more people than should be allowed, caught the eye of a floor person, whom immediately turned around and went other way. Sir, sir, sir! Asked him to point out where an item was, resulted in "let me get an associate". Asked if he could just walk me over the 25' and point it out was too much to ask. Found the item myself that was locked in a glass case. Saw another floor person, alone, not assisting anyone, this too resulted in the same one-liner :/ Anyhow from the on-line listing of the item, at check-out was not as the advertised price. Manager then came over and said the price is correct, but the price on-line AD was wrong. Then told me to go back over to the glass case and guess what.... yup, you guessed it, He will call over an associate. I gave up and left and ordered what i needed from Amazon. With that attitude, Amazon is taking over and these guys are OK with it. read more

Amazing store. Great prices, knowledgeable staff, and great selection of products. The best place to go to for everything Tech.

I would never recommend your repair service to a friend/colleague/family member, or even to an enemy of mine. This was possibly one of the worst experiences that I have had dealing with a compute repair. I brought in a 2011 Apple MacBook Air (vintage but not obsolete) after being recommended from Apple that your store could complete the repair with the same quality that Apple would. The computer was functional, turned on and off, ran on the battery, and was diagnosed by Apple Oakbrook before bringing in the computer to MicroCenter. The repair that was needed was the top-case of the computer, which in order to be repaired the keyboard and battery would need to be removed. We brought the laptop to MicroCenter and had it checked in. We received a call in a couple days, letting us know that the repair was going to cost about $500. Having had a top case repair on a 2013 MacBook Pro (non vintage or obsolete) the repair cost with labor and part was only $198 from Apple. Before proceeding with the repair of the computer, I researched other options. I found a online genuine apple part reseller in California (DV Warehouse. www.dvwarehouse.com) who had a NEW top-case for 188.00 with shipping and a 90 part guarantee. Locally I found an authorized repair shop in Wheaton who would do the top-case repair for $100. I called back MicroCenter and asked to speak to a supervisor to see if they would honor these prices since they had already had our computer in their possession. They would not honor the price for the part or the labor; and when I asked about the quality of the part, they said it was REFURBISHED. They were not putting, a new or re-manafactured part for their price on the computer, instead a REFURBISHED part and were charging more the what it cost for a new part!!!!! Furthermore, MicroCenter never sets this disclaimer prior to checking in your computer, and keeps your check-in fee without disclosing this, which will be reported to the Better Business Bureau. After telling MicroCenter, we would not proceed with the repair DUE TO THEM USING A REFURBISHED PART WHICH THEY CHARGED MORE MOENY THEN A NEW PART, we payed them the cost for the "check-in" and we took the computer home. Once we got the computer home and took the new top-case to the authorized service repair center, the computer would not turn on with out the power cord, when it was on, the keyboard completely did not work, the system did not recognize the battery and the computer fan was running constantly at a high speed with no programs running. All issues indicating that the SMC (system management controller) needed to be reset. I took the computer back to Apple, the technician took it in the back and said "THE KEYBOARD AND THE BATTERY WERE NOT CONNECTED." Although there is no way to directly prove this but MicroCenter, without authorization to do a repair on the top-case, opened up the computer and DISCONNECTED THE KEYBOARD ANSD BATTERY AND NEVER RECONNECTED IT WHEN GIVING US OUR COMPUTER BACK. We completed the repair with the OEM top case (NOT A REFURBISHED which MicroCenter would have used, not even a remanufactured) for more then half of the cost that MicroCenter would have charged us; and I am filling out this survey from the computer. Please do not go to this authorized repair service center for your Apple products. read more

Kind of like a smaller version Fry's at about the same prices. Probably there once a week because I work right down the street in Oak Brook. Good selection of PC parts, laptops, games/software, misc. accessories and even Apple computers. Have found better prices on particular things at Fry's or Tiger Direct but it's still way better than Best Buy. read more

Microcenter is great if you neeed to buy an electronic or somthing for your PC or laptop. But under no circumstances let them touch or open up your laptops or coomputer!! Never have them build you a PC unless you want Huge problems in the future!! A year ago I had them build me a gaming PC a one week build turned into a 4 week nightmare! The employee who built the PC had no idea what they were doing I was promised it to be built in 1 week. That turned into 4 week!! The build was put together horribly switches were buried by hardware wires pinched. When I would call for updates or what is going on I would get voicemails phone calls that never were returned. Them on pick up day week 4 my PC builder was not there! They could not find paperwork! They did not know what he did in regards to my build!! I I demanded a refund I was not going to put up with this any longer a manager showed up begged me to let her still build me a PC I told her just give me a refund and I will never be back here ever again. I had to actually block their number because the person who built my PC would call me three times a day asking why I returned the PC build it got almost to be Stalker status.. but im not very smart because... Fast forward a year later against my better judgment I purchased ram for my brand new $3k laptop and I wanted them to install it because it involves taking the motherboard out, I was assured that this would be a no problem easy job and I explain to them all the issues I have a year prior and I'm giving them another chance. The simple ram price of $20 ballooned into $130 and was told it would be ready in 24 hours someone will call me. No one called me I called Microcenter and they told me oh yes your laptop is ready for pick up and that it works perfect. Upon pick up again no one had paperwork on my laptop. The man at the counter spent 10 min minutes looking for my laptop he had no paperwork when he returned just my laptop and said thank you have a great day. As soon as I got it I opened it up it seem to turn on when I got home I opened it up again to just take a look at it and realized I had no sound. I was Livid I called the manager the manager told me bring it back I'm sorry for the inconvenience we will fix this it should not be a problem. I went back and they could not figure out why it's no longer at sound they diagnosed that the speakers were now broken and did not work and that they would order new speakers for my $3000 laptop and call me when the parts are in. Nothing was done in regards to make the situation better I now have a broken laptop that I cannot even return it to Best Buy where I purchased it from because they opened it up and broke the factory seal I will never in my life go back to this place they do not know what they are doing. Everyone seems to just wander around. The only reason why I gave this two stars because they do have lots of equipment for fairly decent prices but the customer service sucks and their workmanship is horrible. But like I always say this is just my personal opinion from my personal experience go check this place out for yourself read more

If you like to mess with computers then you need to check this place out. They have an awesome selection of high end parts available right there on their shelves and the staff are super friendly and helpful. When I'm spending my money on geek stuff I'm spending it at Micro Center. read more

I normally buy stuff from here because they have stuff you can't find anywhere else. I stopped in last night looking for something and felt disgusted by a young African American employee and his remarks cause they didn't have what I needed. He should be no where near handling customers or customer service period. This place is getting three stars for the wonderful lady who asked if I would like to answer some questions to get a coupon for 5% off anything in the store and I turned it down otherwise it would have gotten two stars read more

Took my Dell laptop in on 12/16 for minor exterior repair and fixing the charging port after it was dropped. Specifically stated needed it before 01/08 when I left for school. They have no phone number that they will give you only a text number, and would text it periodically and would get the same answer of "ordering parts". Went in to the store on 01/05 and was told nothing had been ordered and it had been sitting for three weeks. Spoke with manager and told him it was specified it was needed before 01/08 and said would call at 1pm on 01/07. Called three times between 1pm and 3pm and all calls were ignored. Went into the store. Spoke with same manager and finally agreed to give a loaner till laptop is fixed. Then took 2 hours to be given the loaner and have downloads switched over. They are still currently "waiting on parts" and will get back to us when it's done. So when the laptop is done remains to be seen. read more

Micro Center and their service manager Leo, really helped me above and beyond the call of duty. Leo helped me save my documents and files after my old computer crashed. I would highly recommend their services. KM read more

Don't go to John. He wouldn't even look at my laptop. He assumed that because of the spill, computer was a goner even though it worked fine other than the keyboard. It was a pretty new and expensive laptop. The first time I went, I hadn't turned it on yet. I went back after I saw it was working other than the keyboard to see if I could talk to someone else. It was still John. He said "Do you have a quick question?" A second guy came out and pretty much said they were two weeks behind and it wasn't worth taking the time look at it as the price for repair wasn't likely worth it. I took it somewhere else and already have a quote for the repair and it's very reasonable. The other place is going to try to have it fixed before I leave town for college. I recommend Sphinx Computer. This isn't the only time I went here but it's the first time someone wouldn't look at it. Not once have we walked out of Microcenter with a fix computer. Usually they say the price too much for the repair to be worth it. read more

This place has a smaller selection that Fry's, but it is focused on computer parts. Their prices are close to or better than Fry's, and they will price match if it is the same item. I prefer the salespeople in the Westmont store to those in Chicago. I find they are more attentive and professional. Their technical advice is generally very good. If you need a complicated question answered then you should talk to the technical expert who has an office next to the customer service counter. They also have their own generic brand of computer called the "Powerspec" You can get good deals on these computers, or get a refurbished computers if you want to go very cheep. read more

I wish I would have read some of these reviews pertaining to the repair department before I went in Stupid Me! It's been 2 weeks since I've dropped off my Son's Lenovo gaming laptop for a simple keyboard malfunction/replacement which I was charged $40 upfront to diagnose even though the purpose of the visit was to replace the keyboard but fine I understand that's protocol and everyone pays for diag time even if they know the issue, so they promise a 2 day response time with the diagnosis cool no problem. 4 days later not 2 I get a text saying it's the keyboard it needs replacing, of course this did not come as a surprise, in the same text I'm told they contacted Lenovo and are waiting to hear back about warranty or the price of the new board and will get back to me which was 9 days ago on the 23rd and still no response! This is such a horrible display of customer service I would have been better off going to BestBuy geek squad or doing it myself as a quick google search shows me the part the price and an installation video but the experts at MicroCenter whom I paid to diagnose an issue which was already diagnosed can't get a price or timeframe for what appears to be a common issue with this model Lenovo. I DO NOT recommend bringing your electronics to get repaired at MicroCenter but I will say I have always had a pleasant shopping experience, Very Unfortunate! read more

So I went in Saturday a purchased a 27" IMAC open box. I guess I should have known better when a deal seems too good to be true. Within 24 hours the thing is now a brick. Strange because they claimed everything was working fine. Won't even allow me to reload the operating system. My guess is that this thing was a problem all along so they just passed it along. Too bad, the place is really well stocked, but if everything there is like this IMAC, I am better off on Amazon. read more

Employees were friendly and extremely helpful, even when they weren't making a sale. (They helped my buy something online.) Convenient location, ample parking. read more

Back to why we stopped doing business with Micro Center in the first place. Went to Micro Center today to buy 2 laptops of which the store had more than 10 in stock. We were told you can only buy 1. We had also wanted two SSD type drives and again they told us we could only have 1. A quick check of their web site indicated that the limit was 3 per house-hold. The manager was completely unwilling to work with us. We are a local medium sized business that occasionally will need more than quantity 1 of something. We were not trying to buy all of their stock, simply quantity 2 of something that they had more than 10 of in stock. By the way they did say they will sell us the second unit at full price.. Really Micro Center.. ??? Back to B&H Photo.. we can wait a few days for delivery.. In the end this is your stores loss because we spend a lot of $$$ money on technology.. ) read more

I purchased a computer about seven years ago..my chord went bad..I tried to look on line..no luck. I wrote a letter to Micro Center..gave them all the vitals..then they emailed back..bring computer and chord to the store..one hour and 57 min drive..and the sales staff tries to sell me a multi plug..which is not what I wanted..could have got that at radio shack..Then he tells me..Oh we don't handle that brand anymore...funny..back when I bought it they raved about it.. I said can you order the chord? No.. can you recommend a site? No..I will not be back Micro Center. read more

I've always been treated like you'd expect: Customer satisfaction first. And they do a good job. Which there were more locations in the Chicagoland area. It's worth the trip. No regrets getting many items from them. read more

Great selection of computer parts and accessories. They even price match online retailers. This is my go to store for computer parts. Also love that they have a repair shop on site so I don't have to deal with the long lines and bad advice at the Apple store. read more

I went to store, no one talk to me about what i want. But i saw other people came same time, each your store people ask him what he needed.

If you have an Apple product I highly recommend going to the actual Apple store instead of Micro Center. I brought in my 2014 MacBook Pro because it needed a new battery. I was told that they had to order it and it would cost $430 plus $150 for labor. They also told me that if I went to the Apple store they would probably charge me even more. I actually went to the Apple store in Oakbrook a few days later and was told that a new battery would be $199 plus tax and no charge for labor. That's obviously a huge difference. The employee who helped me at Apple said that she had a customer come in the previous day who also went to Micro Center first and was quoted some outrageous price for a repair. Even though Micro Center is an Apple authorized service provider, I will never take an Apple product there again. read more

Customer service is a joke. I have called many times to get recommendations on laptops for my business and no one ever answers the phone. My friend recommended this website to buy computers and supplies. 6 phone calls on 2 different days, on hold for endless minutes with no help. This is terrible customer service!!! read more

Customer service here is always top notch! I've been coming here for years and these guys have never let me down. Tonight, needed my computer fixed fast for the business. Explained my dilemma to them and they got right to work. Had everything back up and running quick and at a good price. Ended up walking out with my broken one fixed and a new one at a really great price. There is I big store that opened a few years back, but I just won't go there for tune simple fact that these guys always take care of us in ways the bigger one will not. If you're looking for great prices, experienced sales staff and friendly service, you will definitely find it here. read more

Excellent customer service, they managed to find every part for my computer, the attention is great, the place is like a computer paradise and the best is that they can beat the prices from a lot of sites on the Internet, so you should check this place out before getting something from your computer, or anything for your house. This is the electronic heaven for sure. Highly recommended. read more

If there was a "zero" star option thats what this business deserves. I took my MacBook laptop in for diagnosis/replace of my screen for lines of picture dropping out. It was a suggested and "authorized" Apple service center. My AppleCare protection plan was still valid. They took my computer into the back for 10-15 minutes and returned stating that the screen was "cracked on the inside" and was not covered under AppleCare and that a new screen would be the cost of a new computer (~$3,500). When asked how the "guys in the back" were able to diagnose an "interior crack," he mumbled something about special equipment with "crystals" and ultimately could not provide a real answer. I left and took the computer to an actual Apple Store who immediately placed an order for a new screen with no question whatsoever that AppleCare would cover the costs. Either this business is knowingly running a true scam center or has no clue what they are doing. Either way AVOID AT ALL COSTS!! read more

Used to love this place until trying recently to return a defective pair of headphones. I had spent $ 172 and change on two pairs of these headphones for both my husband and me. They were treated with kid gloves and mine had been used a total of only 3 times. Noone else used them and I never even had the chance to use them while travelling. I went to use them recently and the earpiece came off the headpiece and was just dangling. Micro Center refused to take them back because I had had them over 30 days. Are you kidding me? I bought my laptop, my printer, a camera and 2 prs. Of headphones from them. They have managed to lose a good customer. I won't be back. Think before you buy from them. read more

We used to go to Micro Center all the time, but we've stopped recently because the quality/prices have plummeted. The book area is all but gone (much to my husband's dismay) and they've cut back on everything else to make room for their gaming area. Online stores like Newegg, the new Fry's store...all have now outpriced and outdistanced Micro Center. I'm sure many of my husband's people will try to bash us, but sorry, but we are a family of computer geeks/programmers and we've moved on. read more

Bought a laptop there in Sept 2013. No problem. Bought another there in Dec 2014. Take it on a trip only to find out it can't play a DVD (and I'm on the road with no internet access). Really. Can't play a simple DVD? You think they would tell you that the manufacturer is looking to cut corners so there is no proper media player. Installed. Heads up! What else is this box missing? Between Acer and Microcenter they short changed me. All I can say is lookout, if you don't ask, they won't tell? Maybe next they will decide you have to buy your own power charger! read more

I went there on a Sunday afternoon. I was anxious that my laptop couldn't start up... The place is clean and pleasant. The tech support team was very tentative and knowledgeable. It turned out that my ac adapter broke down... They recommended an ac adapter, tested it out and sent me on my way. I later found out that the price of the specific ac adapter at Micro Center is 20% cheaper than Amazon.com. Very happy with my purchase and the service. read more

raging mad. I purchased a "return" DVP player at 4pm. the returned item tag on the box, one of many, stated the set was complete. it was not missing was the second rgb set of cables, the warranty packet, and the manuals after an hour if attempting to figure out why the box worked but didn't respond to input commands I finally realised the remote was dead. when I went to return the unit the clerk lied straight faced that all returns are sent back to Sony and checked then returned to the store despite the label stating in store return. the took my money before u even signed for the credit slip but it will be 3 days before I get the refund back on the hard. something not right about not having the refund OR the unit. I WAS going time turn around and buy a different DVP with the refund. now I'll never shop here again! read more

I usually love this store because they have all the niche items that you won't find in most electronics retail, stuff only available online. It makes the hour drive there worth it. Today I went in and decided to buy everything I needed for a new computer there. I spent around $2200. For micro center that may not be a lot of money, but for me it is. I definitely did not get $2200 worth of service today. I had hunt down an associate to point me in the direction of thermal paste, he simply said "that's in the build your own pc section" and pointed to the other side of the store... really? You couldn't take the extra minute to walk me over to it? I had no idea where in that particular section the thermal paste would be. So I had to spend more time trying to find another associate to find it. The board I bought was DOA. I had to drive back. That's 4 hours in the car today. To spend my money that I could have just as easily given to the frys electronics down the road. Every employee acted as if I was a bother, I know they work on commission, I have no idea why they wouldn't want to help me. All in all this left a bad taste in my mouth and I'll be taking my future business to fry's. Sure I may pay a little bit more, but at frys and even bestbuy , stores that are 10x the size, I always have a warm and personable experience. Good prices, lots of product, 0 competency from the staff. read more

Went in to purchase extra memory for my home pc I ask the sales guy at the pc section if he could help me he was very rude and just gave me the first thing he found did not offer me options or give me pricing I left the store and went to best buy I purchase it there will never return to micro center again read more

1 star is being too generous. I've been shopping here a long time. I always know what I need when I come here. When I brought my seven year old mac for repair, all they quoted me on was how much everything would cost to replace. They did not bother to recreate the error (kernel panic) that was coming up nor did they detect that there was an empty formatted hard drive in the computer. They proceeded to try and sell me a new hard drive as well as an antivirus program and was going to charge me for reinstalling the OS system which I left in the disc drive. I told them if replacing the hard drive was all it took then I would have done that already. Which is why an empty formatted drive was in there in the first place. And when I asked them if the kernel panic error is gone and that you can just reinstall the OS they could not give Me a straight answer. This is very bad service all they want is to juice the customer for more cash. Customers need to know exactly what they need to avoid being scammed. Customer beware of this place read more

The techs are friendly and try to be helpful but they were unable to transfer my photos properly without duplicating some numerous times. I will not be asking them to do that again in the future. It's a shame because they really do seem to care about satisfying their customers. read more