I am a student at a university nearby and I spilled coffee all over my semi new macbook on the first day of class!! I was super worried that I would have to get a new laptop that I couldn't afford. When I went in, the people at the help desk were so helpful in diagnosing the problem and were very good about giving me updates for when the computer would be ready. When I went to pick it up, many of the people shook my hand thanking me for my business, which was super nice!! Even though there was significant damage my laptop runs like new. If you're a college student that needs repairs on an apple product, I would definitely recommend going to a Micro Center rather than the Apple Store where they don't give you the time of day. read more

If you're looking for rude employees who are incompetent and do not know anything about computers or electronics, by all means shop there. If you're looking to have to make more than one trip to return a product that will not work and not be what you need because you stupidly assumed the employees were knowledgeable, by all means shop there. read more

This store needs more sales help. 20 or more customers on floor only 2 sales people available, not a good look. Micro Center needs to hire more people. read more

I ordered something to be picked up in the store. 18 minute pick up. I never got a confirmation, called the store and spoke with someone who said they were very far behind in their services. I got to the store an hour later and they still didn't have my product ready. After waiting an additional 30 minutes for my product, they proceeded to tell me to go to the back of the line which I just waited on. 18 minute service? More like 18 hour service. This place is useless beyond words. Go buy your stuff elsewhere. read more

As of now they get 5 stars. The longer it takes to get the Flushing store open so I don't have to drive out to the Westbury Store, the lower the score will go. If you need it they have it and at a price that is reasonable. Update: After having two really bad visits in a row. I have to give this Micro Center a huge thumbs down. First Bad Experience: Go to do a return and the power in the store keeps failing. After the hurricane so ok. When the power comes back we have to wait for their Tech Support to bring everything back up. Once my transaction is complete the printer at the computer won't work. So I have to rely on the email system to send me a receipt. Which it never does. Second Bad Experience: Order two Hard Drives for Pickup. Say 3 on hand. When I get there they only have 1. I get the only attitude from the girl at the Pick-Up counter. While standing there waiting for a Manager to find out if they have the second drive I am listening to the other conversations going on around me. Each and every person was having some sort of Issue and was receiving the same,"I really don't give a damn about you or your business.", type of attitude. One Manager, Male, Dark Hair, Glasses looked to be in his 30's, was helping another customer making a HUGE purchase and was so unwilling to care at all about anything the customer had to say as was will to let the Customers reasonable request go undone and let what was clearly a purchase worth over a thousand dollars. I decide to take the one hard drive they did have. Mistake. I ordered IDE and they gave me SATA. I can even say things happen. I re-order this morning and go to double check, finding my order has been canceled. I am now on hold for over 20 min. to speak to someone. I am done with this company. I will no longer recommend this company to any Client, friend or family member. Sorry, you guys are on a one way road to failure based upon our customer service. read more

I bought my computer in for repair. When I went to pick it up it was obvious that it not been closed properly. So I had to wait while they corrected that. When I got home I discovered that the camera and mic weren't working. So a trip back for them to fix a problem that didn't exist before. Although he computer is fine now, the work they did was very sloppy read more

At first this place seems like a computer wholesale super store. At first. I was looking for a VPN router that would work with an iPhone. After about an hour they found me one for $339.00 which seamed really high. I checked and Bestbuy which always charges list was $259.00 I asked the manager to price match bestbuy right down the road. He said no. I put back the other things I was gonna buy and left. read more

I am business member of Microcenter. Today I visited the Merrick Ave. store. Unfortunately, I was the victim of the bait and switch. I was interested in purchasing a Seagate 5TB portable drive that was listed on sale for 89.99. Two were listed instock on their website. There were none on the sales floor. A salesperson went back to check, but claimed there was a probable error for the in stock notification. So, instead of providing me with what I asked, the salesperson suggested that the only equivalent was the WD 5TB portable drive, which was 109.99. $20 more for those who don't know math. This is not the first time anyone has been lead astray by these illegal practices. However, I wasn't going to resolve myself to purchasing something that I was not there for. Another case of disreputable sale's practice. Unfortunately, as a customer I have no proof that it was intentional, but the facts lend themselves in my favor; especially when the store makes no effort to compensate me for their discrepancy, by offering an equitable deal that is close to what I had lost. read more

This store is proud of its Bait And Switch online 18 minute ordering system. I have ordered an item multiple times showing as being available and in NEW condition. Even after complaining to multiple store managers along with a BBB complaint, they continue to relist the item as new and available. read more

This is my favorite tech store. Micro Center has some of the best prices around. I've been coming here for several years and it never fails me. I highly recommend this place to anyone looking for computer-related items. They also sell Macs but their Apple selection has dwindled over the years. The only complaint I have is that the cashiers tend to be slow. Otherwise, this place is awesome. read more

The WORST place for business customers of ANY kind! Nonprofits are NOT welcome at Microcenter: CASH is legal tender and acceptable anywhere in the US... but Microcenter If you represent a 501(c)3 not for profit charity and want to shop at Microcenter, DON'T BOTHER you CAN'T! They will NOT accept tax exempt forms, IRS notices of determination or any other proof of tax exempt status for CASH transactions under ANY circumstances. Actions illegal in New York State: Their relegation of Non Profit entities to these special rules are illegal as per New York State Publication 843, page 16, which clearly states "...To qualify as an exempt purchase, both the name of the organization and its employee, officer, or agent must be identified on any bill or invoice. Payment must be made using cash, a check, or a debit or credit card of the organization..." Nor can you use credit\debit cards unless they photocopy it first (!!?!) and it is preapproved by the manager PER TRANSACTION, (shop 10 times, get approvals EACH TIME). Business checks similarly have to be approved by the manager in advance and can take up to a half hour to process (don't even THINK of a personal check). All of these conditions apply for even long term repeat volume business customers (which mocks the concept of appreciating and valuing customer loyalty). For profit business are also treated like dirt: If you represent a for-profit entity everything should be fine right? Not if you are paying by check! The same convoluted, time consuming rules apply and you have to be preapproved for check payments as well. Customer service & Business complaints go nowhere The most logical course of actions for the complaints above would have been to report the recurring problems to Microcenter's management and chain of command. Unfortunately, not only are store supervisors and managers not willing to deal with this issue directly (citing "...corporate policy...") but they will NOT tell you WHO to direct complaints regarding these policies in corporate HQ. They essentially dismiss complaints about these policies out of hand and will literally walk away from you if you attempt to get more detailed information. Bottom line: Microcenter is NOT business friendly! read more

We went to the Knowledge Bar to get assistance with a computer issue. Kolyn was extremely helpful and patient and was able to provide a more than satisfactory experience. read more

Went there for a MacBook Pro repair and they did a good job fast. Love the service there and employee's/supervisor was very helpful!

I have always liked Micro Center, they have a great selection, and are one of the last stores where the people who work there actually have real knowledge of the products they are selling. I never have trouble getting someone to help me. It reminds me of a better version of the old Compusa. Stores like this are important to keep around because you can't always just go on Amazon, sometimes, you need advice and guidance on the right product to buy! It is clean, well laid out, and they parking lot is gigantic. read more

When I first went there, I was really impressed and agreed with other reviewers about staff knowing what they were talking about. However, this evening, I really had an experience that infuriated me. In fact, I'll be posting this elsewhere. Here it is: Bought two LCD monitors ONLY because a salesman at this store recommended them. Big mistake. It was nearly impossible to read text on either monitor, especially at bottom half of the screen. (In the store, they display monitors only with a DVD of colorful fish swimming around coral.) Returned both, and told returns clerk the truth: the display was awful. I was then charged a 15% "open box" fee. (Clerk told me the fee was noted in tiny print on receipt.) When I complained about never having heard about the "open box" fee to the manager, he said, "If a customer asks, we tell them." I NEVER, EVER would have bought them had I known. Now, that's $50 down the drain. I got this advice from another customer, who had heard me complaining: "Don't tell them it's not good or isn't what you were expecting. You have to say the product is defective in order not to be charged a restocking fee." read more

Wow...did my butt hurt after leaving here. I came here originally to buy the i7 930 that they were having a special for $199 (lowest anywhere I could find) and an OEM Windows 7 ($109). Instead of sticking to my guns and just leaving with a CPU & Win7, I got roped into buying several other parts. The salesperson seemed pretty enthused and tried to oversell me on certain things. One in particular was a crappy Power Supply Unit. I told him the specs of my machine (pretty power hungry) and he still recommended this unit to me. Fast Forward 4 hrs later. I finished putting together my computer & went online to check out load tests for the PSU (Power Supply Unit). Lo and behold, "It can't deliver its labeled wattage at high temperatures, but this is not the worst of it: ripple and noise level are way above the maximum allowed when you pull 80% or more from the unit's labeled capacity (i.e. 600 W and above), overloading your components (especially electrolytic capacitors from the motherboard and video cards), which can cause your PC to present an erratic behavior (crashes and random resets) and, under extreme conditions, damage components." (Taken from http://www.hardwaresecrets.com/article/Thermaltake-TR2-RX-750-W-Power-Supply-Review/902/9) I'm now stuck with a shitty PSU with no means of returning it (Microcenter return policy on computer parts is that it has to defective in order to qualify for an EXCHANGE. Why the fuck would I want another one of these? So I can feel slightly more retarded after burning my mobo, cpu + gpu's during a full load??). Moral of the story: Yes, they'll have amazing deals on certain items (mostly CPUs). But everything else is much more expensive than Newegg and the reps there are more interested in making a commission than offering solid advice. Double check on return policy before buying anything here. Also, their warranty/protection plan sounds pretty sketchy. If it's anything like their return policy, I'd avoid it anyhow. It sounded way too good to be true. Stick with Newegg, avoid the microcenter markup + tax. Also, it's not their policy to pricematch with newegg. It's a total toss up depending on the manager's approval. Unless you're spending 2g or a hot chick wearing a low cut dress, good luck asking for it. read more

Came in to pick up the $20 tablet. Prices seemed reasonable. I would probably still purchase online.

Why o why is it that the my place you can go to get things you need is also the place with the absolute worst service and customer experience in the world? I absolutely hate coming here unless I really need something right away and then it feels like I waited for Amazon prime anyway. Please please please hire people who know how to talk to other people!!! read more

I really want to give this place five stars, but I have to take one off because it's just *impossible* to find a salesperson most of the time. Otherwise, this place is great - it's like the computer stores you remember from when you were a kid. Just parts everywhere, plus peripherals and accessories you can't easily find elsewhere. And their selection is ridiculous - they have two sides of an entire aisle literally filled with laptop cases packed so tight that you're afraid pulling one out will topple the entire row. It's the kind of place a geek could live forever. I have a hard time tearing myself away whenever I visit - I always end up with an armful of stuff I didn't even know I needed. Contrary to some others here, whenever I've gone there's never been any checkout line at all, and only one register open - I'm always worried about whether they're on the way out of business. I guess I just go at good times. Back to my missing star - I did try to buy a digital camera once (they're all kept behind a counter) and I could not get anyone to help me for about ten minutes. Maybe I'm just not rude enough, but every salesperson was constantly helping at least two other people. Forget about anyone asking "can I help you?" - you apparently need to butt in to an existing transaction if you want service. (Yes, even on slow days like when I usually go.) I think if the salespeople aren't actually involved with customers, they're expected to be in the back cleaning up or restocking or something - you just never see them loitering around the floor waiting for customers. But they've actually lost a couple sales from me with that policy - I ended up getting my camera elsewhere, and the same thing has happened once or twice since. Most of their stuff is self-service, though, and for that stuff this place is the best brick and mortar store around. read more

Micro center in Westbury is the worst!! I been shopping there for years but the past couple of years has been terrible. On 8/3/2020 I went there to buy an iPad for my daughter and I was racially profiled. I was told they need Ed to go ran my state ID in the back office to check for potentials pending frauds due the increased frauds on apple products. I assumed all this is because I was paying with a credit card which by the way match my name on my license. I know most places check ID when you pay by Card but never heard of doing a mini background check to buy an iPad for $300. I asked about paying cash, they at first say no ID needed for cash purchase. So I went to the bank and came back to have another sales girl/ Nadorah G. telling me it's doesn't matter how I pay they still need to run my ID. Ridiculous and ignorant. Where is the potential fraud if I am paying cash and I have picture ID to match my credit card. I contacted corporate, spoke to Holly and never heard back. I would never shop there again. I experimented and sent someone to buy the same iPad they never even asked her for ID because she was white let alone trying to take her ID bad a different room to make copies and run. Racist store! Lost my business. read more

My first time at Micro center and I was pretty amazed by the stuffs they had. I was expecting something like Best Buy but it was totally different. The best thing I liked about this place is that the collection they had on refurbished items and also the fact that you can BYOC (Built your own computer). The staff were friendly and and the checkout counter had only 1 person working and 15 people on line. read more

Awesome Place and Price match online retailers. I buy all my office and personal stuff here for the most part. I dont mind paying the taxes because if I dont like the product, I just return it. I spend about 15K a year annually here. Recent purchase was the Unify Controller, Unify 24 Port POE Switch and a cheap Wireless AP for a small home network I was cleaning up. Guy who helped me located the products in the store and was helpful. I knew what I wanted, and he helped me find it. Pretty simple, and the pricing was actually cheaper than New Egg. I also buy all my laptops here. I see the negative reviews, but I think a lot of it is ignorance of the customer, and the fact that the employees need to hustle for the commission. I can understand why a employee will rush someone for a $5 usb stick, but the truth is, the customers need to understand that. Also when it comes to PC repairs, that is always a hit or miss in a store like that. Your best bet is to use a local IT company. But what ever floats your boat. I worked for fortune 100 companies for approx 17 years as a Network Engineer and currently work for a mid size Real Estate Management Company (40 user) for the last 12 years and I am very happy with selection. I am not saying you can buy a Cisco Catalyst here, but soho stuff is avail and they have a good selection. read more

They have lots of goodies. I wish they were up to date though. Couldn't find any items to accessorize with my Samsung Galaxy S7, in terms of simple 3.0 ports. Bought a laptop recently and the guy who helped me couldn't answer my questions. He didn't know basic computer terms and could not explain his claims when questioned. If your going to up sell, know what your talking about. He probably takes advantage of people who know nothing about computers. Bring your own help. read more

Impressive. I don't think I can compare this store with any other electronics distributer. It makes Best Buy look like a corner Kool Aid stand. Computers, TV's ,cameras ,printers, Wi-Fi, I pods, GPS, gaming, they have it all and a broad selection of each. Literally thousands of parts and accessories. Employees were knowledgeable and were not hard to find as in some places. Plenty of floor workers here. read more

Well these days pretty much nobody can beat newegg.com for price and service, but if you are in a bind and need a part, or you browse their sales circular, this is the place. They have everything here from OEM processors to scsi cards. Certainly the only Brick and mortar store that you can find on LI that is like that. Bottom line is that if I want to buy a whole system I usually use newegg, but this place is great for emergencies and browsing for impulse buys. The sales are often as good or better than the online prices. The only thing that sucks about this place is that most of the time they have like 4 registers open with lines 10+ deep making your checkout experience suck. There have been times I just simply walked out read more

Since Radio Shack has basically converted into a cell phone & toy store I now go to Micro Center for all my wires/computer part/etc. I don't think I'd ever shop here for a TV (they do have them) but for memory cards and dvi cables, this is my place. The customer service varies depending on which day of the week you stop in. There's always long lines at the customer service counter and check out counters. And don't miss those clearance buckets! I once got an hdmi cable for $2! read more

Worst MicroCenter of all locations. This is coming from someone who spends a lot there annually. Mostly at the Queens store and Yonkers location. Decided to check this one out since I was in the area. Everything is disheveled. Employees don't seem to care but hang out like frat boys and chat with each othet, throwing things at each other. And when I washed them where the 3D printers were, one employee asked another and another and by the third employee who didn't know. I just said nevermind, I'll order it from Amazon instead. And they went back to joking and hanging out instead. What a deplorable location. Coporate should really take a look at this store, maybe send in some secret shoppers. read more

Loads of options with low prices that may surprise you I find that I frequent this place as opposed to some of the more well known technology stores. The staff are pretty knowledgable although for some reason whenever I go to the Apple section I find that I have to wait FOREVER before someone is available to help. If you are into computers like my BF Eric R. this is definitely the store for you. read more

It takes forever to get someone to pick the phone, I spent around 20 minutes waiting.

Unorganized and just as bad as theYonkers store! Waited in three lines to buy one laptop!

Really good store with excellent inventory and excellent prices .... BUT ... Non-existent customer service. I had ordered a TV online (Friday) an I had to pick it from the store. So, on Sunday I drove from Manhattan to Westbury (about 35 miles and a lot of traffic) and got there just about 10 minutes late. Customers were still in there paying and leaving. I approached the guard and told him that I just have to pick up the TV that is already reserved and that's it. He wouldn't listen. I tried to explain to him that I drove from the city and would not be able to come back until next weekend, but he would not listen. He tells me that the manager has asked him not to let anyone in. Fair enough! So I asked him to let me speak to the manager. He tells me, with a very nasty attitude, that he can't go back and call the manager and just turned away and started talking to other customer reps. I understand that he had to be by the door and can't go back to call the manager, but if he had any ounce of customer service in him, he would have asked one of the reps to do it for him, but he instead preferred to start talking to him while I am standing there. I was very upset so I called to speak to the manager next day. The manager also said that it is their policy and the security guard did what he was supposed to. WHAT? I told him that I am not so upset about what he did (although I was extremely upset about him not letting me in, but I understood that he probably didn't have that option available) but how he did that. Then the manager asks me, "So, what do you want me to do?" Excuse me? That really was it for me. That shows that even the manager didn't know anything about customer service. I was not asking for freebies in turn, all I wanted was for him to talk to the security person so other customers don't have to deal with the attitude that I got. Man, I am disappointed. Its a shame that a store with so much to offer is being run by people who are turning the customers away! read more

They never answer their phones. EVER. How can you expect someone to drive three hours without calling ahead of time. Asked associate to check the product for me, and refused. Rudest customer service I've ever talked to. Slammed the phone on me. Will not be buying, sorry. =( read more

You should avoid this place at all costs. Salespeople have no idea what's in stock, what the prices are, and just look dumbfounded when you ask them a question. On the off chance you do happen to find what you're looking for and it's not overpriced, have fun waiting on a huge checkout line that moves slower than a slug. Seriously, a slug will get to the front of the line faster than you. Also, make sure you wear light clothing because the air is going to be at least 80 degrees and stagnant, and just to make sure you're as uncomfortable as possible, there's a constant, loud hum in the background, I assume from the bright overhead fluorescent lighting. When you get home and discover that your product is broken (likely to happen - I just bought THREE (out of three) dead hard drives from there), then OOOOOOOOOOOOOOOOOOOOOOOOOOOOOHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH BOOOOOOOOOOOOYYYYYYYYYYYYYYYYY are you in for a treat. The returns line is like the checkout line on steroids. Expect to wait at least an hour, maybe 2 or 3. It doesn't matter how many people are in front of you since one person can easily take 30-45 minutes. They do have a 30 day return policy, but they like to penalize you as much as possible for doing so by purposely making that line move as slowly as possible. So next time, you know to just keep whatever garbage you bought from them instead of wasting 3 hours of your life trying to return it. In conclusion, thank god for amazon and newegg. read more

As of this writing, microcenter has the best prices on cpu's, both retail and online. Their oem optical drives are on par with Amazon and Newegg. The rest of their components such as graphic cards are a little pricer. Of course, you still avoid online shipping costs. Overall, a great store with a very impressive array of componets and difficult to obtain parts for system builders. Their pc cases alone make the trip worthwhile for serious pc geeks and power users. FInding a knowledgable and engaging salesperson my be a "hit or miss" proposition, however. read more

Holy crap. Wow. The WORST customer service I've seen at any place in over a decade. We ordered parts online that were guaranteed to be there today. It took them almost an "hour" to find them in the back. One customer service rep doesn't care about the issues and moves at a snail pace. The other is unable to communicate effectively with anyone, especially her manager who is just as useless. One employee did pass us by and after I explained the situation said "that's too bad". Yes, it is too bad lll never return to your piece of shit run store. Amazon people. Use amazon. This place is seriously awful. read more

Total shithole, ghost town no help available. Awful customer service, no answers and no phone service I waited 40 minutes on hold before I was hung up on, There's no one running the ship there its a free for all read more

This place looks like a place from the 80s. The store is super shiny and the staff also looks super nerd at the "knowledge center"

I purchased a new Acer PC at this store on 10/18/2018.This was done to replace an Acer PC I had purchased in 11/16/2016.At that time and at the advice of an employee,I purchased an external hard drive to back up my data.When MC transferred the data from my "old"PC to my "new"one,I assumed the data would be stored in the external hard drive,which I purchased at Micro Center in Westbury.On January 9th,I needed to get to some vital medical records.I naively thought they were stored on that XHD.I went to MC Westbury to find out why,when I plugged my Purchased External Hard Drive into my new PC.I was told I had to format said XHD.Step one indicated I had to remove the information contained therein.So for me to examine my information,I had to erase it.THAT LOGIC ELUDED ME.And does to this day.The chap that helped me was both polite and thorough.But he informed me that the WARRANTY on the hard drive had expired.The expiration date was 11/21/2018.WOW.WHAT A COINCIDENCE.Called Scott Miller the General manager of the MC Westbury store.Alas,i called too early.I also called MC Corporate HQ in Hilliard Ohio.Once again I called too early. read more

Ordered online at 10 am for store pickup. Arrived at store at 6 pm to discover they had the ticket but they never went and got the item from stock. I waited for what seemed to be a longer time than if I went to the dept and found the iPad myself. Good price, lower than other sites online but no shipping option, in store pick up only. read more

this happens to be my second to last refuge for pure pc parts and software. Since the closing of compusa, best buy and other multi electronic stores couldnt cut it anymore. thank god for micro center. i've built and fixed several of my machines because of this place and did not have to pay a geek squad to do something i could do if only i had the resources. read more