Excellent and friendly customer service. Plenty of sales people to help (which is rare). Love this place.

I came by on Sunday, saw the huge line, and drove right out. I came by on Monday again to see another huge crowd of people, but this time they implemented a waitlist where they just text you when it's your turn to go in! I did have a pick up order, but it almost took an hour to get in and out. I definitely give kudos to all the workers because they were all very nice and tried to make everything as easy to walk through as possible for customers during these tough times! Obviously with sooooo many people visiting MicroCenter they're very limited on what they can do to tame the crowd and I think having that waitlist system was very efficient - not sure why so many people were crowding around waiting though since you get a text when it's your turn but whatever. Please be kind to retail workers! It's tough to see all of these one star reviews when they're just trying to do their job while tons and tons of people come by everyday. Honestly I could have bought my computer parts online but microcenter had a good deal so I couldn't miss out!!! I'm pretty sure the line depends on the time of day too obviously - I took my housemate to microcenter a week ago on a weekday right after work and he was in and out in less than 10 minutes. I came yesterday (Sunday) and it was SUPER crowded and came again today on Monday right after work hours (5:30ish) and it was less crowded but still a decent amount of people. Obviously if you're impatient then DON'T GO DURING BUSY HOURS! read more

I love the buffet at Micro Center! I went with no particular expectations about model, make, or capabilities, except to fill my plate with whatever delicious pieces would yield a powerful but affordable PC. I build my own, which I have done since the first time I purchased a bloated, underpowered boxed prefab glob from Gateway...or Dell, it doesn't matter they're all the same. Hey I can't fix cars anymore they're too complicated, and I don't frequent massage parlors (any more), so I have to get my Guy Fix by touching PCs. Here's what I put on my plate. Micro Center was heavily discounting AMD 6-core FRX-6100, 64 bit, (a whopping 9 micro-seconds slower than Intel, which got brutalized in reviews because it's really only 4 cores. Ha! But at a low price, who cares? My cost: $120. Micro Center heavily discounted Gigabyte boards if you buy AMD, so I picked up a small but powerful one. My cost: $45. Not being a gamer I didn't buy a video card. $0. You won't get Windows 7 really cheap until 8 comes out. My cost: $100. Micro Center also discounted cases w/ power supply. My cost: $20 for 500w, and only $40 for a big black Diablotech with 4 fans and blue lights. Gorgeous. Now the best of all, a solid state drive! Always wanted one. I picked up a 120g spinner, the most expensive part, $140. I load Windows on it, and it makes startup almost instant. Once you go SSD, you will never do moving parts again. And a nice 1TB Seagate for $95. Kingston, also on sale, $35 for 8g. Last and least, an LG DVD drive $16 and the whole thing, with taxes, was $611. Windows 7 has a nice feature, "Windows Experience Index," measures core functions (processor speed, RAM, c drive data transfer rate) and graphics. The highest score is 8.0, and my core tested 7.4, 7.4, and 7.5. Without a graphics card, the graphics scores came in a modest but respectable 4.8 and 5.2. I am happy. read more

Micro Center - $611 high performace PC (including tax), featuring 6 core processor, SS drive, 1TB drive, 8g xtra memory, Windows 7 - Computers Near Me - Tustin, California

I was helped by Joseph J he helped me quickly pick out compatible pc parts to build an all white pc. I saved so much and his recommendation for better ssd cooler and psu were spot on also help me pick the perfectly sized fans and got me a better gpu. I am beyond satisfied with my experience and will be a repeat customer for years to come. read more

I usually buy my computer parts from here, prices are fair however there's always a long wait at the cashier

This place is ALWAYS busy! Prepare to wait in line to do anything. Other than that it's pretty awesome. Sometimes they have very rare items in stock. Every employee seems to be pretty knowledgeable, just don't let them sell you on windows 11, it's garbage read more

Excellent customer service with Cristina L., with Swan security protection signs and a Swan security system. Great customer service! Very helpful and answering questions. I highly recommend Cristina L for ALL of your Micro Center needs. Please ask for her, she's The Best! Keep up the great work and customer service Micro Center! read more

I ordered and reserved my $600 of stuff online. Was told to simply come and pick up. No sweat right? I get here at 6pm and 45 min wait to get in. Ridiculous. Why did I reserve and put down a cc if I'm lumped in with the window shoppers? Manager, you should have 2 lines, one for reserved stuff and one for window shoppers. I would not have come if I knew the wait. Sad for this store that I have all this free time in my car stewing and writing this review. I love this place but now I have second thoughts coming back. read more

Best service, Matthew helped us pick out a new laptop, 2 monitors and a docking station. We got everything we needed, plus helpful information about setting it up--all for less money than we expected to pay for the just the laptop. Great experience. read more

Greg Moore is the worst manager and does not understand customer service at all, I had the worst interaction with him and he is a poser for electronic, I ask him a question to challenge his "computer knowledge " and ask him what's the difference between intel and amd and he was like they do the same and are great and offer the same experience which is bullshit read more

Raymond Lee and Pablo Wu Are amazing guys they help my build my new computer and helped me get better parts for better deals and better performance they build my new computer in 4 hours and were able to transfer all my old data to my new computer they are amazing works and make me wanna come back. read more

Always helpful and have things that most other electronic store doesn't have. They restock very well and their online stock count is pretty accurate. read more

I came here on two occasions. I went in the evening around 7pm on a weeknight and no line to get in. Was greeted and asked if I wanted any hand sanitizer. Walking into the store, I found it a bit uncomfortable being in as there were a lot of people inside. I understand that people need to shop but I would think crowd control would be a bit better. I stayed in the store for about 30-45 minutes. Found what I needed and waited in line. They have markers for social distancing on the floor but people early follow. I had a person right on my back while I was in line to check out. Bought the items and left and thought nothing of it. I came back today to return the items I purchased as I realized I didn't need them anymore. The line was quite long outside but moving fast. I had reservations about going in but I just wanted to get it done and return my items. Didn't think nothing about the line outside and thought there wouldn't be much people. Boy was I wrong. It was way more packed (granted it was a Sunday afternoon) and definitely not a comfortable place to be. They let about 30 people in at a time. The line to check out was wrapped around inside the store. There was hardly any space to really distance yourself. Took me about 40 minutes to get to the front. In the checkout area they have a screen saying they're monitoring the amount of people with a capacity limit of 199. When I got to the front, the screen showed 223/199. They have sensors at the doors but it does not accurately count people walking in and out, especially if they're walking close (families). You can count the people walking out and the counter goes down, but anyone walking in it doesn't count all of them. After about 50 minutes and finally finishing my return, I left the store. I will not be returning back here as it doesn't feel like a safe atmosphere especially with more rising cases in Orange County. Doesn't seem like it's worth the risk. Next time will buy items online and deal with shipping read more

Very well maintained store and friendly workers willing to help you get what you need fast!

I have returned and become a regular shopper. The security guard is no longer working there. I buy all of my filament for 3d printing there as the selection is amazing! They have various materials besides PLA. The brand Inland is rumored to be made by the same company that makes eSun which is great. I highly recommend Micro Center for all of your 3d printing needs read more

This place is a one stop shop for anything you need for a PC build. I've came here with a friend who loves this place. I'm a console man. No need for the PC Master race comments lol. I'm perfectly happy on my ps5 and Xbox series x. Her, on the other hand has now built two PC's. This is the only place he's been. read more

My review is stricly based on the enormous checkout lines during my Saturday evening visit. They have 12 registers available but only 4 cashiers working... The line was seriously long, I couldn't imagine why they would not have more registers open. They had tons of employees in the cashier's area...... I would advise to pickup online or order online. read more

I came to Micro Center with my friend in order to build him a new gaming computer. We were helped out when having some technical issues in buying a great bundle deal and we got help from a couple of employees, but I definitely want to highlight Matt. He was very helpful and sweet when we wanted to look for a case we couldn't find on the store floor. He was also super knowledgeable regarding all of the computer parts when we had questions about parts that weren't labeled. He was extremely friendly while discussing all the evolving computer parts and was even attentive to his section of the store, making sure that no one else needed help while talking with us. Love this store and all the employees we encountered! read more

I had a really negative experience a few weeks ago and let MC know about the issues I had. I completely did not expect MC Corporate and even the Tustin's store director to reach out to hear my negative experiences and what I felt could have been done to better serve the customer base. After speaking with the Store director and everything he has been working hard on to make the store an amazing place, I realized the difficulty they have been dealing with since the start of the COVID19 pandemic and it is completely true. My previous experiences at Microcenter Tustin within the past 2-3 years have been fantastic before the recent issue. I would say that what this store does best that the other local electronics stores do is really be selective in the hiring of their Sales Staff. They are genuine enthusiasts and subject matter experts. They really go above and beyond to recommend the best products based on the needs of the customers and never try to upsell. The store is also fully stocked, clean, and has tons of demo units for people to view ( such as an incredible selection of monitors / keyboards / mice ). Microcenter also has one of the BEST warranty offerings in the industry. We know the post purchase warranties are usually kind of a scam, but not Microcenter's. They are pricey, but they absolutely give you piece of mind that goes WAY above and beyond the coverage from the manufacturer. For high end items, this is actually has a lot of value. I want to really thank Matthew and his team for going above and beyond to make me feel like a valued customer and that my concerns were addressed. I'll continue to shop at Microcenter and recommend all friends and family to do the same for all their electronics needs. read more

Micro Center has to be the nerd's Paradise, even for people like me ( totally outdated ) My initial purpose was to go to another place, closer to home, to buy ink for my printer. But after running errands the traffic was horrible, so being literally on my way my guardian angel told me: look Lili Micro Center!!! And there I was completely lost walking around, ended up in the hearings section, fall in love with some beautiful BOSE (Baby Jesus, Santa please...) Then some guy asking me very nicely what I was looking for, looked online (seems like my printer is too old) but he told me some generic that sure works, he even walked me to the register. The cashier was also very nice and professional. The access is kinda spare of the moment, I don't know if there is another one, is just at the beginning of the entrance to 55N. There is a lot of Parking available. Recommended!!! read more

Micro Center - Bose Je t'aime - Computers Near Me - Tustin, California

This place is a hit or miss. It's small! but there's no more Fry's so that's that. I went looking for switch and a ethernet cable. I spoke to Alex and he was on point. Amazing customer service! he told me exactly what to get and why get it. I had a great experience. Let's keep this place alive! since Fry's is gone this is all we have besides Bestbuy. SURROUNDINGS: There's a Schoolsfirst around the corner. You also have the 55N A starbucks. A Hotel (in case you want to get your freak on) Fedex Drop off location. read more

My experience here was before Covid, but I feel I have to give props to the awesome customer service and product knowledge from the employees that helped me pick out great Audio-Technica wireless headphones and steered me away from others brands that are merely popular for the name. The ones that the employee helped me pick out had everything I was looking for. read more

They recently did a store remodel. It's looks great. Kind of like Costco and Best Buy had a baby. Love the selection and the customer service is great too. The MAJOR problem is that they don't have nearly enough registers. My wait on my last THREE visits has all been 30+ minutes. They have 13 registers. There is a reason Fry's had 30+ registers. Huge miscalculation on the remodel plans to not upgrade the number of registers. I love the store, HATE the wait and lines. I'll GLADY change my review when they fix this problem. For now, I'll use Amazon as much as possible and only come here when I need something immediately. read more

Micro Center - Computers Near Me - Tustin, California

This was my first time ever going to a Micro Center since I was a Fry's kinda girl, but since that closed down... I needed a laptop for school and went to Micro Center to see what they had. When I went inside, there was a small line towards their department for computer parts but the laptop area had no line so fortunately I was able to just go in and start browsing their wares. I'm not the most versed in laptops, so I really didn't know which laptop to buy... but there were sales reps milling around the area so I was able to have someone help me, a guy named Julian. He really made me feel like he listened to me and asked helpful questions in return to pinpoint exactly what I needed in my laptop. He also wasn't pushy about upselling anything but I did end up buying the 2 year warranty for my stuff just in case. I also bought a wireless bluetooth over the ears headphones that another store associate helped me with (can't remember name doe :c) but they also really tried to cater to my needs. I ended up going with a moderately priced headset and am happy with that purchase. Also got warranty on that aha. But overall, I had a very pleasant experience! So glad there's still a place to go to for computer tech and whatnot. read more

My PC is on it's last life so I decided to look into buying a laptop. I saw a laptop online but wanted to see how it looked in person before I purchased it and went to Micro Center for this. While I was there, Andrew M. helped me and he was such a huge help. In all honesty, I'm not one to write a lot of reviews unless there was a big enough of an impact that would prompt me to write one and Andrew was it. He was professional and knowledgeable along with being friendly and honest. He was patient with me and gave me options as well without zero pressure which is something I appreciate quite a bit. Thank you again Andrew for your help - I'll maybe see you soon after I make my decision. read more

The worst. Ordered a custom build online (I pick the parts and they build the PC for a fee). They advertise a 4-hour window from order to pickup. Nice! Nope. After 2-1/2 days, no response from them. Contacted Customer Service via chat, was given a national phone number that no one answers. And there are no local store numbers posted anywhere. CS also said they'd message the build team to contact me with updates, they never did. Chat again with CS, ask to cancel the order. He says "Cancelled!" Got proof of that? "You'll get an email shortly". Nope, no email. Order still shows open. Oh, and when the build team picks the parts to build your PC, the order toggles over to "Picked up". Even the CS agent didn't realize that. So, online at least, they're showing that I picked up this vapor-machine. As soon as the CC charge switches from Pending to Posted, I'll open a dispute. read more

Great prices, awful service. I'm a college student, so I'm very understanding of service workers and how busy they can be, but we've had a truly horrible experience here. My little brother built his PC (almost entirely MC parts) and it wouldn't post, so we took in for a consultation. It's $40 up front, which is fine. However, Hector (the technician) identified the RAM as the problem--the RAM we bought at MC. Though they swapped it out, it feels a little ridiculous to have to pay $40 when they sold the problematic part to us and when we have basically no way of finding that out ourselves. After they swapped it out, they attempted to just hand it back to us without even checking if it would post. When we asked them to do so--surprise surprise, it didn't actually post, so we left it there for diagnostics. Three days later, with no further updates, we logged into the MC site to find that they updated the status to ready for pickup without any kind of notification despite the fact they have our email and phone number on file. When we went in to pick it up, the work notes merely said "Swapped out the RAM and the unit posted fine." Clearly this wasn't the issue, as Hector had swapped out the RAM while we were there before and it didn't post. When we asked what the real issue was for future reference, we were told he was out to lunch and somewhat dismissively addressed like "What would you like me to do?" They tried to redirect us to the phone line--the phone line we had called multiple times without response--when I asked if they could follow up and message us the issue when he got back. To cap it all off, the PC has a 3070 Ti which was very visibly sagging. I noticed this just before we were about to leave, which was unbelievable because we HAD an anti-sag bracket that was now missing. When we went back in, this other worker went back to check and handed it to us without a word. When we asked where it was, he said "Oh, it was on the shelf. He forgot to put it back in," with no further comment. Like--would it kill him to have apologized for that glaring omission on behalf of the store? We had to ASK them to put it back in for us, and he paused to say "It's pretty easy," before he said he would. Separately from all this, I've been trying to buy a 5-pack of Arctic P12 fans here instead of on Amazon to support in-person retailers. Despite the fact it said they had 2 in stock online, they couldn't find it when I asked during the previous visit, so I placed an online order like they suggested. When a day went by without a confirmation email, I checked the order to find out it had been *cancelled* without any notification--once again, despite the fact they have my phone number and email. When I asked about it in person (because their online chat service is down and they don't answer the phone), the workers said that means they weren't able to find it. Shouldn't that warrant some kind of alert?? Overall, MC has fallen far short of my expectations. The prices are great and the workers are knowledgeable, but our experience with the Tech Bar and the MC system as a whole was just the worst. Don't come here if you like customer service lol. read more

I brought my computer to get rid of a "conflicker" virus that I've had for awhile. The tech said that he would be able to remove it "no problem". He put an "Eset" software for $100 for three years. After 2 months I'm still getting notices from AT&T for the same confliker virus. I asked the tech about the virus that they were specifically supposed to remove. The tech said that it would take a few months to get rid of the virus which it has not done. He commented that we had an obsolete OS (Windows 7 pro) and I should get a newer OS anyway; so it really wasn't his fault if the virus cropped up again. The bottom line is that I paid $39.99 for looking at the problem then another $100 to fix the problem only to have the technician blame the computer. If the technician had a problem with the OS he should have said something at the beginning of the interaction. He waited until he could not fix the problem then blamed me and the computer for "having a dated OS". For my money I would take it to Best Buy for at least some semblance of competency. Never again. Microcenter will probably respond with heartfelt condolences but in the end nothing will be done except to point the finger at everyone else while they keep the money. read more

Why the haters? This place is heaven on earth for gamers! Just be patient and be smart. If you need to build your own gaming computer, this place is made for you. I just built my first computer and I learned so much talking to the employees. Granted, I did a ton of research before coming in. However, their system is so streamlined and everything is super organized, which made it super easy for us to grab everything - easy as building a sub at Quiznos, lol! We grabbed a standard AMD Ryzen 5 CPU, a Samsung NvME SSD, Corsair case with 3 built in fans, an extra RGB fan (ugh- kids want everything to light up, lol) keyboard and Acer monitor. Then when it came to graphics cards we hit a bump in the road- all the 30-70s and up have been sold out since the start of the pandemic. So we decided to buy a cheaper older model graphics card now just to get running and will swap it out in a few months when the productions amps up and the stores are stocked again. We could've tried eBay etc, but the scalpers have too much sway with the supply so slim. Anyway, Tyler gave us amazing service and advice, Logan was our cashier and added even more tips to improve our build and save us money. The managers also were helping us swap out items at the register. Thrilling day and so excited to have our new computer up and running! Love this place!!! read more

Went to Micro Center to buy a scanner or a printer with a scanner. Circled the parking lot for 10 minutes as there were no parking spaces, should have left then. Walked inside, no carts to be found. Went outside and waited for someone to return a cart. No wipes available to sanitize the handle. Eventually we made our way back to the printers. Empty boxes and trash everywhere, so hard to maneuver. I would think the Fire Deptment would shut them down due to massive blocked aisles and no place to move. The guy in the printer area asked if he could help us. We told him we were looking for a scanner. He said he was new and really didn't know anything about the printers or scanners. Okay, thanks. We found a scanner that we wanted and it was $50 off. We get to a register after 10 minutes in line. The cashier asked if we found everything we were looking for, we said no. Did he ask us what else we needed? Nope. Lost opportunity for Micro Center to make another sell. We had a coupon for 2 free thumbdrives. The cashier tried to scan from our phone. He demanded that we enlarge the image and face him. Guessing his manager has not told him what customer service and manners are. He scans our other items, including the scanner. We said the amount for the scanner is incorrect, it is $50 off. So you know what he demanded of us this time? That we go back to where we found the scanner and take a photo to show him. So now, I've had enough of him. I told him I do not work for him and will not walk through that trashed up and rather dangerous store again. I told him to remove everything from our purchase and we will take the 2 thumbdrives and 1 cable. They lost about $300 of our purchase, all due to the interaction with this cashier. And that lovely Bait and Switch attempt. Hey Microcenter, your store may be packed now, eventually these losses will catch up to you and you'll be another Fry's. I've been a customer for more than 20 years, but I will make my purchase on Amazon or Best Buy. read more

Best exchange and return policy ever . No hassle . One simple question: "what was the reason for returning the product ?". Had a issue with a notebook I spend 750$ on . It wasn't a major issue but I passed the 15 days and called in to see if I could still exchange it . The product is 100% I didn't want a refund, just an exchange because of software/hardware issue . Came in was asked one question . They didn't turn on the laptop . Gentle man inspected it for damage . After that all he said was alright well get the exact same one or a better model if you want . Got the same exact one . I thought there would be problems but micro center is the best . I have bought things from Best Buy and wanted to return it the same day but they gave me issues with: yes you can return it but we will have to mail you home a check for 800$ . I don't want my 800$ to be mailed home as a check . No restocking fees . No hassle . Good service . I recommend and I will be back . read more

Micro Center - It's brand new - Computers Near Me - Tustin, California

I had the pleasure of being helped by Richard at the repair center. He was super nice, very helpful and knowledgeable. He took the time to hear my issue and quickly helped to solve it. I will now forever be a fan of this store. You saved me Richard. I thank you kindly for your great customer service! read more

"COVID Center" not Micro Center. I came here on a Sunday, the line was longer than Black Friday. With so many people at one place, it really heightened my chance to catch COVID. They are still operating Pre-COViD model, no shipping, no curbside pick up, no online pick up, nothing.....We want to keep as many people at the same place as possible. If you work here, I would definitely complaint about luring more customer to the store than necessary. They can very easy do online ordering and curbside pick or just do direct mailing. This would lessen the employee exposure significantly. Why increase the contact, when you don't have to. Micro Center, get your ship together, move customers in and out faster, lessen the exposure to your employees and us. Time to re-think your business model, your model put us at significant RISK. Thanks for responding back, I know you are towing the company line. It's been 6 months since COVID lockdown, you would think that something is in place... Just a matter of bring the online order outside, or starting a separate line for the online orders... Currently, you have to stand in TWO lines, one to get in and another line to just pick up your online order... Not the most efficient way, and way too much time spent inside and outside of the store. If you wait long enough, you don't have to change your model. I guess maybe that's what cooperate is banking, while your employees are exposed to undue risk. Get it together Micro Center, and do your part in the spread of COVID-19. read more

Felix is awesome at tech bar! Purchased Ethernet Cable and was able to install drivers for me, excellent attitude.

It's Black Friday, and busy as hell. After a 45min drive here, we were told by multiple people they couldn't access the product we came for. Understandable but really annoying. We were finally helped by a gentlemen, Henry Martinez, who saved the day! He was so helpful and did everything he could to get we needed. He even offered us a discount if we had to come back. Thankfully, we made it out with what we needed. Thank you Henry! You ROCK! Also, all the employees here are very friendly even on this stressful day! read more

I wish I remember the dumbass's name that helped me to warn people but I didnt. When to buy a new computer monitor and already knew the model I wanted. After trying to find help for 5+ mins, the guy finally comes over. I tell him the model I want and he tells me he cannot find them but offers me a similar unknown brand he claims is "much better". Reluctantly I trust him and buy it. It turns out to be a complete POS made in China. I returned it the next day and went to Costco. read more

Yesterday I went to Micro center (not a computer guy) went into ask the team who was standing around and not giving really attention to customers. I finally had a rep help me out and I was told to wait in line and nearly 15mins waiting for the rep to help me find the ram, came up. It seems like the team isn't really wanting to help unless you are a gamer it seems like. Team is more friendly at the checkout counter and were really nice but the team that is suppose to "help" wasn't really that helpful. Best advice is that you need to go with someone that knows a lot about computers and not a regular joe it seems. Go with someone so you actually will be helped. read more

Great place to get any technology items if you don't want to wait for Amazon to deliver. The products that they carry is far more than a Staples in the technology and electronics areas. read more

I went the other day to the see if i could fix my laptop. I had a reserved appointment through apple and i checked in 30 mins early just to wait over an hour after my appointment time. This was not including the 30 mins before my appointment. What's the point of an appointment if you the workers are not able to handle them in a timely-manner. I understand that it was a busy day but appointments are made so that people can have a set time out of their busy days to drop by and I did not get that experience. By the time I was able to meet with a worker they simply took my laptop. No consultations, simply a drop-off. My experience with this store was deeply disappointing. read more

You know, it's super busy there right now, but what they didn't tell anyone is that there are 2 lines. No signs, nothing. So then you wait for 45 minutes only to be told to go stand in a different line, also 45 minutes to make your purchase, when they could have just rang you up because you are already there... Shameful customer service, Fry's has better service than this. 1 item, that's all it was, but no, because in Soviet micro center, you wait in 2 lines.. read more