I had the absolute worst experience today with the employee MARQ. He spoke down to us. Belittled us. And assumed that we could not afford what we came for. He complained through the entire transaction. He was so rude and made this the very last time I step foot in a GameStop. He needs training ASAP. read more

Just went into this GameStop to get my pokemon cards graded for the first time and had a great experience. We were helped by Leia, who was very knowledgeable about grading cards and was kind enough to teach us the process. Although it does cost a little bit to grade cards, the overall process was pretty quick and easy. The store itself was super clean, all the staff were very kind, and the selection was good. All in all, this is a really good GameStop store with great staff. read more

Today I went into the store because they had a specific item that I wanted. A gentleman over the phone was nice, answered any questions I had and held my item. When I arrived I told the woman named London (738458) that I had 5 trade-in's as the gentleman said it was ok to do. Almost immediately she starts raising her voice and saying that I can't stack. I told her that I was aware and was going to make 5 separate transactions. I brought my boyfriend and 3 children. With the same tone she continued to talk down to me and says that she doesn't take toys but the posters were ok. Again she proceeds to tell me that I can't stack and that it's 18 and over only that can trade, no children. The gentleman that I spoke to earlier apologizes to me for his mistake and I understood. As I continued to ask her questions to make sure I understood how trade ins work she continued to raise her voice, almost yelling. My anxiety started kicking in and asked her to stop talking to me in that manner, I was simply asking questions to better understand. I requested the gentleman to help me and she said, "no, I'm the manager and he's in training!" I had to ask her a total of two times to stop raising her voice at me for her to stop. On the inside I was on the verge of wanting to cry. I pretended like what she did didn't bother me just so I can get items as they were gifts. I was embarrassed with the treatment, especially in front of my family. My two boys only aged 9 and 11. Please change this behavior of hers. Negative attitude like that will be the downfall of the rest of the GameStop stores. I recently renewed my membership and would hate for that to happen. I will now be avoiding this store at all costs. Store address: 2200 Harbor BLVD Costa Mesa, CA 92627 Date and time of incident; 12/6/2025 Transaction: 1:29pm read more

I called the store a couple of times 3 separate days, and all three days, nobody picked up the phone. On the third day, I called 10times to cancel an order and still no answer. That same day, I went to the store (because no answer) and there were two employees and one customer, so obviously not busy. read more

We were greeted by a very professional, knowledgeable sales associate. SHE WAS VERY Helpful! Ask for London, she's the best. My mother and I were very impressed with her willingness and patience to explain how the store works. It was our first time there. We will definitely be back! Thank you, London read more

I thought it was time for me to upgrade from PS4 to PS5 and decided to trade in my PS3, some accessories, and a boatload of video games that I wasn't playing anymore. I presented Khristian with my arduous task of going through the games and checking my PS3 console while helping other customers when he could. I think he was the only one working there as a line formed almost to the door by the time he was finished. When he was finished he still treated me like I was the only one there, and made sure I got the best value/deal for my trade in. read more

I like this GameStop. The manager, Cody, is a cool dude. He's always there to help guide me to what I'm looking for, even if I'm not sure what I want. He's informative and knowledgeable. read more

I bought the wrong version of a game on accident and once I opened it and realized it was not the game I wanted I returned to the store to exchange it. They said they couldn't give me an exchange or a refund because I had opened it even though it had been 20 minutes. I complained that it was unfair and the general manager came out and screamed at me. Pretty shocking! read more

Tried picking something up that I bought online. The location uses old school sales tactics. The cashier spends 15 minutes upwelling each checkout. I was 3rd in line and it took 30 minutes to pick up a single game. IRS 2024 people. Wth? read more

Kristian the manager would rather let less people be able to get product secured then help people get retail Pokemon cards. Concerning of all he made it present that even he was unable to preorder Pokemon cards and that it wasn't fair for him either. So if you find out Khristian is in charge of preorder day for cards you are shit out of luck and will tell you it's up to the other people. Meanwhile all the other employees said limit one yesterday. You suck Kristian. read more

This store is an absolute disgrace to GameStop. They can't even figure out how to pick up a phone for over an hour (believe me they are not that busy). As a paying customer who loves GameStop overall I would find a different location. This place needs a full revamp and all the staff needs to be fired and replaced with someone who can do their job. Manager here is a joke and could care less about any of their customers. STAY AWAY!!!!!!! read more

They sold me the monthly membership and they can not fulfill that promise of a free Pokémon pack every month as they are always out of stock. read more

This is my favorite GameStop of all times Cody the manager is the best extremely helpful and he always look out for all customers I've never seen a service like that in any GameStop thank you Cody for all your help and support appreciate your kindness Much love! read more

DISGUSTING!! Prior to leaving the store, I examined the pre-owned PS4 game disc that I purchased via online but it had multiple finger prints on it. So I asked the temp store manager Alex if it was Gamestop's responsibility to clean the pre owned discs before selling it to another customer and if it is, I asked him to clean it for me. He then brought out an old dirty fabric towel and started rubbing the disc and it immediately made it much worse than just having finger prints. He also explained that he uses the same old dirty towel to clean all pre-owned discs in the store. I told him its really disgusting and unsanitary using a dirty towel purposefully to clean their pre-owned discs and asked him to dispose the dirty towel due to health concerns. Instead of complying to my request, he gave me an attitude and denied to throw away the dirty towel and asked me to leave the store. Basically, I left the store and called the corporate and filed a complaint. I hope Alex listens and does his job by making sure that the pre-owned discs are inspected and properly cleaned before selling it to a new customer. read more

Cody, the guy who helped me, was friendly and knowledgeable. Traded in my PS4 for cash. Trade in value was low but, didn't really care since I don't play video games anymore. read more

Did not enjoy the customer service got there early today they weren't open at 12 I went in after and thought they got a new shipment for cards but instead was treated with the worker calling me a scalper and assuming I was being there to buy him out or something. I later spoke with him but definitely not a good first impression. read more

The experience was very unpleasant, as the staff discriminated against and deliberately made things difficult for Asian customers.

Went in there with the intentions of selling my ps5 now that the new one came out I had everything that came with the system including original box/paperwork guy in the front desk told me best case scenario around 175 cash and I agreed now he was going to do his "test" oh it came back as my ps5 was glitching out of the screen I'm going to have to charge you for a hdmi or take it in defective guy was either on crack or high couldn't keep an eye to eye conversation slurring all his words looking likes he's going to pass would not recommend coming here no wonder gamestop is dying out and gave more pokemon cards than games now read more

I've been frequenting this store for over a year now, and I will go out of my way to shop at this particular Gamestop when I'm in Costa Mesa. The staff are friendly and knowledgeable, the store is clean and well kept - always plenty of Pokémon cards. The manager, Cody, and Team will see you are taken care of. Helps to call ahead if you have questions about inventory. read more

Awesome store with great selection. And the dude behind the counter was very kind and helpful as I was picking out a game for my nephews birthday. Thank you!! read more

Drive too fast on Harbor Blvd., and you'll miss this tiny story. It's located next door to Newport Rib Co (delicious brisket!) but in a tiny little compact parking lot. I think you can probably drive a little further and park in the main mall, but I found a compact spot in front of GameStop. Like most GameStop the store is neat, clean and the staff can be hit or miss. Today was a hit. The ladies were friendly and helpful, and the Funko Toys they had were stacked orderly. Too orderly as I had problems going through them without toppling some over. They'll order or find toys you're looking for. Unforunately I had no idea what I was looking for, and didn't find anything that caught my eye. Good store, just tight parking! read more

GameStop - Videos & Video Game Rental Near Me - Costa Mesa, California

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Was not too happy that they wouldn't refund my item I bought online. I got couple of items online and the guy told me that in order to refund the item I would need to refund the entire thing. Makes absolutely no sense. They just didn't want to do the extra work to make the adjustments. read more

I give 3 stars only because the employees are helpful and give great costumer service but their boss is horrible and yells at them making it uncomfortable for the costumers and does not honor there warranty it correctly. When i bought the warranty they let me know if i had a issue with either the controller or cable i can come in to switch it out and they wanted to charge me for a new one and the boss said he had to be here in order for me to switch it out then. There employees are great i feel bad for them cause there boss yells at them infront of the whole store. read more

Went in to return a new controller and they wouldn't let me because it was 'open' but not used. I bought it for $70 when i asked how much they would buy it for they said 10.50 read more

Went to this location 10-7-21 around 3:30pm. I wish I knew their name, but one guy really helped me with headphones for the Xbox series X. He was very polite, friendly, and explain the product in detail. The guy at the register was also very helpful. Told me great information that no other GameStop told me about my membership. This will be my go to location. Thanks guys for the amazing customer service. My new best friends ... read more

Both Matt and Michael were incredibly helpful and patient with my calling for the new Nintendo Switch OLED over the holiday season. Really appreciate all the service they provided - as it was a challenge to obtain one, but I got it! read more

Great GameStop location. The staff are really friendly, helpful and honest with anything you need. I would recommend this location to any gamer looking to get their supplies. read more

Michael is cool and he's nice! He takes his time To make me feel at home and really knows how to treat loyal customer! Will be back! read more

Matt here at this location is amazing!! He is super knowledgeable, and took the time to help us get exactly what we wanted! He is really polite and patient with a good attitude and we look forward to seeing Matt the next time we visit this GameStop! Thank you Matt! read more

Mathew was super helpful and knowledgeable. Helped me get the most out of my premium membership and get what I needed for my Switch. Up front about everything and explained everything clearly. When I needed support he helped me find the right place to go as well. Much appreciated. GME to the moon. read more

I have bought games for my daughter in the past from this location and have ALWAYS had a great experience. The staff is always polite, happy and always helpful and SUPER knowledgeable. Last night, my daughter and I went to pick up our pre order Pokemon game and the were efficient and well organized (considering there were about 100 people there in line) And still, the staff was super polite and happy and helpful. A GREAT experience every time I have been there HIGHLY RECOMMENDED!!! read more

I was in dire need of Pokémon 25th celebrations. I came in about 2 hours early to secure my spot. I had first dibs but so did every other GameStop store. I'm glad that I got paired with Michael because he just kept ctr + r-ing profusely for me and my efforts in getting the Pikachu V-union box. We finally got it and we are equally stoke when my payment was accepted! Thank you so much, Michael! read more

matthew was awesome he helped me with a mistake i made on some shipping, set me up and everything great customer service. my new favorite gamestop store plus i live a few block from here. thank you matthew. read more

GameStop - Videos & Video Game Rental Near Me - Costa Mesa, California

Had an item on hold through the website. Received the confirmation email. But coincidentally got a voicemail saying that the hard to find collectible that I ordered was *sold to another customer*. Not they didn't have it in stock. They had it. They sent the confirmation that it was on hold. The store staff still sold it to another customer. They just called me to tell me not to come in. I called the store and the guy I spoke to, Jose, couldn't comprehend why that was a problem. Worse yet, he was completely unapologetic and told me there was no manager on site, the person that sold my item wasn't there, and worst of all he provided me with incorrect information on other stores that would have it in stock, further wasting my time. read more

They got games, what more could you ask for? I have never had an issue coming to this GameStop. Not too many 8 year olds running around the store here unsupervised. The associates are typically very knowledgeable of the current and upcoming line-up (although they are in the process of removing the giant billboard with the upcoming release dates, not too happy about that). Making pre-orders and picking them up here is simple; come to think of it I have three copies of Hunted: The Demon's Forge to pick up today and know that I will be in and out in a breeze. Thank you GameStop for being there for me and for enabling my boyfriend and I with our video game addiction; between you and GameFly I don't know how we ever leave the house! read more

GameStop - Yeah, they got games. - Videos & Video Game Rental Near Me - Costa Mesa, California

Idk why I keep trying to give this place a chance. Pre ordered a game 2 months before the release and because they rang me up incorrectly they said I wasn't eligible for the pre order extra. F this place read more

I am very grateful for a gentleman named Daniel that worked there at the time I decided to go in because without him I would've been like a lost little puppy at Disneyland. Thank you kindly sir, my controller is working fantastic. I know you don't remember me but I'm going to pretend you do... LOL. Thanks again for being so polite and kind. read more

Disappointing and annoying experience. Just use Amazon from now on. To trade in a game you need to provide Drivers License, a thumbprint and other BS to get minimal $ for perfect games with all paperwork and perfect unscratched cases. Nice sales person who was helpful. I was SPAMed no fewer than 3 times while there with marketing BS. Will be my last trip to gamestop. read more

I used to love coming to this gamestop. But ever since the old manager, anthony left, it has been a chore to come here. When anthony was manager every employee was helpful and thoughtful, especially anthony. Now most of the employees ignore you, and always seem to be in a bad mood. I decided to write this review specially because of an experience I had about 30 minutes ago. I walked in, and the only employee there looked up, saw me, and just went back to doing something behind the counter. I walked up the counter, and he just kinda stared at me. I asked if I could trade in a couple of games, something I have done multiple times at that location. He just said "do you have id?" I responded with a yes, and reached to grab my wallet. He asked me how old I was, and I told him I was 17. He told me that I was not allowed to trade in games if I was under 18, something I have done MULTIPLE TIMES, since I was 16. Unless gamestop changed a rule (which he could have just told me), he just stared at me again. Compared to about 4 months ago, I would walk in and be greeted by an employee, asked if I needed help with anything, and even start small talk. It's clear that this gamestop does not care about its customers. I would go down the street to the gamestop by target, as this gamestop will never get my business again. read more

Good customer service which is somewhat rare at some Other game stores. Had to exchange a broken switch joy con charger and it went smoother than I thought. Worker was super helpful. Will probably end up shopping here now for our game needs. Thanks read more