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    Michaels

    3.4 (56 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 weeks ago

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    NavyFit S.

    I am a Veteran‍ Today I was shopping for frames, specifically for an important document/certificate. Not only did the Manager Michelle help me out to my vehicle and help me load the frames, but she managed to find me 30 minutes later in a local Panera Bread, because I left those important documents inside the store. I had no idea. I am so great full for people like that. Excellent leadership

    Ugh. The girls who used to work here were the absolute WORST! They were SOOOO rude! Thankfully, as of lately, it seems they have replaced the rude girls with some nicer ones. Unfortunately, they still have a bit to learn... I went in to buy a fake pumpkin after Halloween (so they were on clearance already) but the pumpkin I chose (it was the very last one of the one I wanted) had a broken stem, so I asked for an extra discount instead of the clearance discount price of $20. They said that they couldn't do it. The manager certainty can do that! I used to work at Michaels! Lol. But it's ok, I just said, "Oh, then I won't get it, thanks though." Sale lost and I'm sure that pumpkin ended up in the trash. Really unfortunate.

    Kinsey S.

    Their in-store/curbside pickup service needs serious work. I placed an order of 10 items yesterday at 11:15AM to pick up in store. The confirmation email said the order would be ready within 2 hours and I would receive both a text and an email to notify me when the order was ready. I hadn't heard anything by 3:30, so I tried to call the store and see what was going on. Wouldn't you know, this location either disconnected their number or never set it up in the first place. When I selected the "speak to a team member" option, an automated voice said "goodbye" and the line went dead. Awesome. When I drove to the store at 4PM, the order still wasn't ready and the employee had no idea what was going on. "Are the items in stock?" I asked. "If something is out of stock and that's why it hasn't been fulfilled please tell me while I'm here so I can switch it out for something else." She repeated she didn't know what was delaying my order and wasn't sure when it would be ready. I left and called the corporate number to see if THEY could tell me why the order was taking so long. The woman I spoke to put me on a short hold and when she came back on the line she said it would be ready soon. Sure enough, I got a text 10 minutes later telling me my order was ready. Gee. Thanks. By then I was already home and decided I would pick up the order today instead. At 9AM this morning, more than 12 HOURS after getting a text telling me my order was ready for pick-up, I received an e-mail from Michael's saying 3 items were out of stock and they'd be issuing a refund. So...you told me the order was ready even though items were out of stock? What a complete and utter waste of time. Horrible experience dealing with them online or over the phone...you should shop in-store ONLY, and even that I can't recommend.

    Michaels Store#5141 My name is Patrick. June 2023, I brought a picture back to your store that I had custom framed at your Santa Ana location. I was Not happy with the outcome of the way the frame looked. Salesperson Jen was working in the framing department that day. I explained how unhappy I was and she helped me to work on an alternative that would better fit my needs. What I admire most, is how professional and knowledgeable she was. Jen answered all my questions and took her time to explain quality and cost. As a result, I am pleased and very happy with my picture. I want to thank Jen and your staff for an outstanding job. Thank You Patrick

    MY CRICUT!!
    Yayah H.

    I came in today Sunday 04/24/22 just going in to buy some essentials for myself and I suddenly seen the Cricut maker and asked how much did it go for blah blah blah etc.... I was helped by JACKIE. She was so good to me. Jackie answered some of my questions as best as she could, from what she knew. I was there for like an hour lol. Jackie, thank you for your help!! You're super nice, and super understanding. Thank you, Jackie.

    Clearance, a sale, and 25% off entire purchase? Show me the yarn aisle, honey!
    Jennifer R.

    I've had my ups and downs shopping here over the past year. My irritability with their computerized inventory vs. store availability is legendary. Since the reopening in June, though, service at the store level had improved to the point I was happy about shopping here. Until right now. Three weeks ago I purchased a quantity of clearance yarn, most of which came down to 50% off or thereabouts. Pre-pandemic coupon prices, basically. I was quite pleased to find a skein of Loops & Threads Impeccable yarn in the Walnut Tweed color for $1.97. Good deal and perfect for a hat project. I pulled off the band to reveal a used skein; yarn hand-wrapped tightly around the machine-wrapped yarn...and riddled with the prior user's perfume. Not cool, you guys. I'm one of those people with sensory sensitivity. I'd gladly pay the regular price for a fresh, unused skein, which is what I thought they'd sold me. If your management is going to pull this trick, the least you could do would be to create a sticker warning people it's been pre-used and returned. Caveat emptor! I'd planned to stop in this weekend and check the rest of the clearance stock; now I'm skeptical and don't especially want to go.

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    2 years ago

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    4 years ago

    I love this place you can find a lot of good thinks expecially when there is the sale time .:-)

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    8 years ago

    I find everything I need in stock! The app is a great way to save additional $$ when you scan all their coupons.

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    Page 1 of 2

    Ask the Community - Michaels

    Review Highlights - Michaels

    Jen answered all my questions and took her time to explain quality and cost.

    Mentioned in 2 reviews

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    BoomLoot

    BoomLoot

    4.8(156 reviews)
    1.5 mi
    $$

    Really awesome place for cards…read more Owners? Workers? Not even sure. But those guys in the store are SUPER nice and knowledgeable. Prices are honest and fair. And they have an instagram account that shows what drops are coming or what they have in stock. You can also sell your own cards to them - they told me to bring my collection in if I wanted some options/opinions. They have single pokemon cards for as low as 10 cents - it really doesn't get better than that.

    It's been about a year since I started coming to BoomLoot and they only get better! First Pokemon…read morecard I ever purchased was from here and it was the Pikachu Van Gogh ($750). Keith looked at me like, dude!? You sure you want this to be your first purchase, haha. He also said it should be going up in value and DAMN, he was right! I think it's around $1,500 right now...my point to that was today, 11/11/25, Keith remembered he sold me that card and mentioned it while I was walking out. The guys that work here care about this community and care about the work they do. They're awesome and my son and daughter love coming in here to check out the new items they have. HELPFUL HINT...their storefront is in the BACK. If you go to the "normal front" you'll have to walk around to the backside. There's lots of parking back there and the big roller door is open, you can't miss it. Support local businesses like this...they're few and far between.

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    BoomLoot - Graded or Raw cards are now available in-store. Yes, we offer both English and Japanese versions so stop by today and check out our display

    Graded or Raw cards are now available in-store. Yes, we offer both English and Japanese versions so stop by today and check out our display

    BoomLoot
    BoomLoot

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    Michaels - knittingsupplies - Updated May 2026

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