Best service ever? My mom and I were looking for a book for her and a guy comes around the corner and gives it to us. Was completely wild because we did not see him. He literally heard us talking a couple aisles over and went and retrieved it. So GREAT! Again, I greatly appreciate being able to go in and touch stuff and see it before I buy it. Plus being two stories it is fun. See my photos. read more

Barnes & Noble - Loaded up on books! - Bookstores Near Me - Newport Beach, California

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I'm so happy that this location remains as the old large style with 2 stories. The whole upper level is children's, gifts and new books while the lower level is all the different genres and cafe. I want to give a shout out to the 4 staff members I interacted with on 4/2. They were on staff an hour before closing. Everyone was so nice! I didn't have any questions but 1 staff member approached me letting me know the book I was holding is the $5 cafe book which worked out perfectly because I also wanted a snack from the cafe. Another staff member just offered a recommendation for me off a table of books I was admiring, which was very thoughtful. The staff members at the cafe were also very friendly and conversational. I'm disappointed in myself that I didn't get anybody's names but I enjoyed my experience visiting that evening. I will most likely come back when I can make the drive down to Fashion Island. read more

After a fun day at the 2026 PPA Newport Beach Open, I hung out at Fashion Island for a couple hours to have a quick bite and stroll around the shopping center. I came across Barnes & Noble and decided to walk in to see what interesting and intriguing selections of books, games, and accessories it has in store. They had a lot to offer indeed. I perused mainly around the top floor. Restrooms are available on the top floor. Cafe on the bottom floor. Saw some games for sale. Found the Murder We Wrote game for $5. What a steal! Btw, regular price was $19+. I didn't even hestitate and quickly grabbed it. Got to the front of the line to pay for the game. Cashier lady originally charged me full price for the game. I informed her it was on sale for $5. She quickly apologized and changed the charge. Thank you miss! I always love spending time at Barnes & Noble. Any chance I get, I'll be a peruser in books and games. Thank you B&N! read more

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Located in Fashion Island, near Whole Foods and Ulta Beauty, this posh area of this BN location is huge! I went in here for their extensive magazine selection! They carry magazines that you haven't heard of, and foreign publications, too! I picked up Vogue Paris, certain diet magazines, and travel magazines! I still am old school, and I enjoy actually holding and reading magazines! Customer service has always been satisfactory! But watch out, magazines aren't cheap, the ones I picked were $$$$$$! Once in a while is ok, and that's why I don't come in here often. If you enjoy reading, and smelling the fresh paper, this is the place! A wide selection of cards, books, journals, calendars, as well as other knickknacks make this BN a must-stop spot, when in the area! Highly recommend this well-organized space! read more

Really great Barnes and Noble and it's so nostalgic reminding me of when I was younger coming in here and smelling all the books and etc. I really enjoyed it and it was a fun afternoon reverie to come in here and see all the books, have that new book smell, and all the other fun interesting things that happen in a bookstore. read more

I first want to commend Emily, who appeared to be in charge of the Lego build on Saturday, May 2nd. My daughter was very well aware of Lego builds and when she heard it was going to be a Stars War theme Lego build, she was the first to call and register....however sadly, she didn't get the person's name who "supposedly registered" her 6 yr and 4 yr old boys. Emily thought on her feet and contacted her manager, Cameron, who indicated that it was "ok" for her to give my two grandsons the Lego build kits. Kudos to both Emily and a smart manager, Cameron. Thank you both! You made the boys VERY happy! read more

Barnes & Noble - They loved the Mandalorian Lego build! - Bookstores Near Me - Newport Beach, California

I was just in here 1/19/26 and I had to take a book back. Earlier my tried to take it back, but the lady was so rude and unhelpful to my mom that she waited for me. A lovely employee Cameron was so kind and wonderful and so much help to me. She looked for the book I wanted, but sadly they were out. So she ordered it for me and helped me with the return. What a difference someone can make. I highly hope that management notices what an amazing employee that they have in Cameron. read more

Sitting on a corner of Fashion Island, this bookstore offers several levels and something for all ages. The most obvious is its giant book selection. They even have a few people ready to answer any questions about a potential book you are interested in. They have a giant kids section - this includes, books, games, and toys. I heard several kids telling their parents they didn't want to leave. There is a large magazine section, puzzles, and board games. Come check it out and stay a bit to chill and relax. read more

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Really annoyed customer service employee. Rude and unhelpful. If I ask for a newer book I expect to look at your device to see if there's any in the back, the reason why I asked for a newer one it is because the only one displayed out there was beat up and not nice looking. I could be buying these as a gift and I am sure you wouldn't want to gift a beat up item to someone right? As soon as I asked if she could look for a new one she immediately made a "are you serious face" girl, get your attitude right. Definitely the location with the worse customer service and overall the store is a mess. I recommend going to the one at the District for better customer service! read more

I had to kill a few hours today so I came in here and time went by fast. I got an okay tasting Americano from the Cafe, bought a beanie knit kit, pursued the religion, nonfiction, and autobiography sections for something good to buy and read, and used the restroom. Every section of this place was clean and organized so it made it enjoyable to make this pit stop. I'm not sure how much longer these stores will be opened but I'm appreciative for the refuge and goodies I got. read more

Barnes & Noble - Cafe and books - Bookstores Near Me - Newport Beach, California

Passed by Barnes n nobles and decided to stop in. Was able to get some cute kids book. Checkout line went by quick. Service was good. read more

The girl working in her young 20s dark brown hair fair skin with glasses about 5'5 needs proper training . Very rude and entitled. She told me to pick up after myself which I do and said that where the toys are is a fire hazard . They need to change the layout where the toys are then if it's in a fire hazard way. I won't be buying from this location. I was shopping for my 9 month old son and 8 year old daughter read more

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Terrible customer service and disrespectful employees! The guy working in the afternoon on Saturday August 30th in the kids area needs training. I tried to ask where a book was located before I could even ask the question he replied with I'm busy attitude. Lets just say he was lucky I was with my children or he would have gotten the training by me. I will never be back to this location. read more

I was just casually walking through here because I like to take a look at the books before I choose exactly what I want. I'm a Kindle reader so it's a lot easier to come in and take a look at the book front and back. Get an idea of what's going on. I've been stuck on two different books that I'm not exactly sure which one I want to read over the other. The staff approached me Asking me if I needed any help. I told her that there were two different books that I was interested in and she gave me probably the best overview of each book giving me a better idea of what I was looking for in both books. I would never have known Over the two books which one I would rather read if she had never approached me and never gave me the time that she did to introduce me to the two books that I was going between. She knows what she's doing. She knows her product and she's doing a great job. I also like that they have random tables with different types of books set out of recommendations for different genres. I think that's great. read more

Good selection of new books and magazines. Staff is helpful in suggesting goodreads. Please commend Bianca and Claire.

The three grandkids love going to Barnes & Noble and there's none close to their house. We ended up spending quite some time here for them to each get a book. There's so much to choose from. My oldest granddaughter I thought she got a book that was around $15 when I went to pay it was 35. Boy was shocked. But that's what she wanted. Not too many people working in the store so I had to go to the front to get some information. But the guy that helped me took us to where we needed to go and that was great. Check out was easy and parking was also. We all love to read. read more

There were so many books here. It's nice to take the kids here to check out and read some physical books. The kids love it here! There's also some Lego too check out read more

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Tonight, I went into Barnes & Noble with my cousin and was followed around the store by a worker named Sam. For context, it was raining and I was wearing a trench coat, and not even five minutes of being in the store Sam comes up to us looking down at my pockets (which my hand was in my pocket with my phone as well) and asks us if we needed any help, we said no thank you. She then followed us around the entire store and blocked the exit so we were unable to leave, which we were not trying to do in the first place. After ten minutes of us looking at books and magazines, she came up to us and told us "Security saw us stealing" which is why she approached us. I asked where the security was because there was no security around us and then she said that they saw us from outside. She completely lied in that situation to cover up her assumption that us stealing. She made our experience completely uncomfortable and tried to humiliate us with no evidence. We made sure to show her that we had nothing on us, I voluntarily took off my coat and shoes, and let her check my bag and my cousin did the same. I will never be coming back to this location again. They handled this very unprofessionally and our experience was unpleasant. read more

This isn't a newer location, they definitely needs some TLC and a revamp. I think that of Barnes and Noble in general, though. But this location is awesome to for being accessible (entrance right in front of parking lot) so you don't have to walk fully into the mall to get to. Also, love how seating is plentiful. There is a newer Barnes and Noble in OC and they have NO chairs, NONE. That's why I think that new location will not flourish and this one will continue to thrive. If there are no chairs people might as well buy their books online, here you can actually experience the whole book store experience. Thank you for that! Also grateful that they have the cafe to sit and enjoy as well. read more

09/03/2024 Mallory helped me over the phone and was so pleasant to talk to, she helped me get the exact book I was searching for. I appreciate the ease and flexibility she offered me. After leaving a different Barnes and noble not so happy with the service, it was awesome to get such great service at this location! Thanks again Mallory! read more

This is easily the nicest Barnes & Noble I've been too. I came looking for Fantasy/Romantasy books and found exactly what I wanted, along with the collectors edition of ACOTAR! Very satisfied customer, thank you. read more

You ever wonder what it would be like if Barnes and Noble never got affected by Amazon? This location, this SPECIFIC location, is probably the last Barnes and Noble that acts and operates like they don't know who the heck Amazon is. For the rest of us who don't live nearby, we all have seen at least one Barnes and Noble fold within the past decade due to the competitive market (and yes, it's primarily due to Amazon let's just be frank about that). Whatever small town you or I hail from, our little Barnes and Noble folded up to be offered as tribute to sustain this titan-of-booksmithing location. You walk inside, and shelves are extremely well stocked, there's knick-knacks everywhere, you just get a massive sensory overload walking in. People are perusing around, sitting on tables, sitting cross-legged on the floor, and they're reading books, magazines, comics, reading the backside of their little Funko Pop tchotchke, everyone's just basking in the environment. It's what we wanted Barnes and Noble to have been, but faltered on a wider scale due to whatever issues in the market this company had to face. Is this all a facade, is this all a front? Who knows. Maybe the next time I'm back in town, this place folds just like the rest of the Barnes and Noble we're all akin to. I will say, however, I had a pleasant experience in the 15-20 minutes that I was here walking around, and it felt good to see a bookstore be this well-stocked and lively still, in a day and age where brick and mortars are just straight going outta fashion. read more

I like this location a lot. It has a big footprint because it's two levels as opposed to some of the others that are cramped. It's spread out nicely and they have a much larger selection of magazines here. The cafe has plenty of room and it's split up to where you can sit inside or have window locations depending on what you desire. I think that overall, this is probably one of the top two locations in Orange County. read more

Barnes & Noble - Bookstores Near Me - Newport Beach, California

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Absolutely loved this Barnes and Noble. It is huge compared to mine back in Vegas. The top floor contained some non-fiction, new releases, gifts and the kids section and the bottom floor contained everything else. I took my four year old so she could pick something out for her, her brother and my niece and she had a blast - there was even a storytime going on (honestly not sure if it was a parent or an employee) but all the kids absolutely loved it. The staff was friendly and there was such a huge selection I only wish I had more time to explore and find more amazing books to buy. read more

I've been to the cafe in this Barnes and noble and the staff are really friendly! I've had a few different drinks made there and they're always very yummy. The staff is always really friendly and nice, the barista Jada always has good recommendations on drinks and snacks read more

I pre Ordered a book for a Christmas gift and received confirmation that it was ready to pick up. This was expected to be a big time saver as I was already planning on doing some shopping next door at whole foods. It's a Busy time of year and I get that, but there was no one staffing the pre-order pick up Area and I was told to get in an extremely long line and wait my turn. Life goes on and I'm happy to do what I'm told in order to get the gift that I need, however the service they offer is not as described. Once I met with someone at the counter she thought I was trying to find a book to purchase and tried to search their database. After a couple of challenges expressing that this is not the case, I successfully conveyed that my book was already purchased and just needed to be picked up. After some time she connected the dots. I know retail is hard during holidays but if they can't offer a service they should suspend it during busy times. read more

Great store for a variety of magazines! They always have something for my mom's interests as well as my own. We still also still like to read REAL books and turn the pages. We both have a difficult time reading books or magazines on an electronic device. read more

This is a beautiful Barnes & Noble in a beautiful shopping complex , Fashion Island Center. Two floors of all the latest book releases as well as tables with specially reduced priced books. The store is on two spacious floors with a very nice cafe located on the lower level. The staff that I met couldn't have been more helpful and actually walked me to different sections of books I was looking for. The staff also gets 5 stars. Plenty of convenient parking and located next to a large Whole Foods Supermarket. If you are into new books this is a beautiful store to visit. read more

We love being able to browse a bookstore, and this location has a good selection of magazines, books, games, and even some toys. Although we noticed the large Barnes & Noble Cafe as we were going down the escalator, we didn't have the chance to grab anything to eat here. Hopefully, it'll be a nice stop on a future visit. We started with the children's section. This area is huge, and they really do have such a great selection of kids' books and toys. They have educational items, like puzzles and board games, for children of all ages. They also have a good selection of stuffed animals and Legos as well. Although I wished they had a larger selection of bargain books here, the kids' section is really quite remarkable. I originally came here to buy the latest James Patterson book for friend who is in the hospital. When I noticed the book was $28 here, I was stunned. I was even more surprised when I went to Target the next day and found the exact same book for $14. It's the high cost of new releases at B&N that reminds me why I should be using my Kindle more often! This location was also a bit understaffed. When we needed help finding a couple of items, it was difficult finding a knowledgeable sales associate. While shopping in the children's department, we also noticed that no one was found at the customer service area. We eventually had to wander around the store aimlessly to find the things we needed. All-in-all this Barnes & Noble is a nice location, but it could definitely use more staff and better discounts. The prices might be high here, but this location really does have a great selection of books and magazines. For hard-to-find items in a pinch, this location is definitely worth a look! read more

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Since the Metropointe Barnes & Noble by South Coast Plaza closed, Huntington Beach, Orange, two Irvine locations, Aliso Viejo, Tustin and this Barnes & Noble remain in Orange County. It is located inside the Atrium Food Court. How convenient. You can buy one of their many magazines or books and head over to Wahoo's Fish Tacos or one of the many seats within the food court to peruse your selection. The bookstore has two floors, the upper floor has the Cafe. The Cafe here does not have as many seats as the Aliso Viejo or Orange locations. A side note: if you want to sign up for their membership card, the Cafe is unable to do it. At least the employee was unable to do it when I checked. The $25 yearly membership card gives $60 worth of coupons in the mail, 1-3 Express shipping on their website, 10% off cafe items, 40% off list price of Hardcover Bestsellers, and 10% off most everything else, such as magazines and greeting cards. I'm a fan of their greeting card section. It seems to me that the magazines here focus more on Wellness for lack of a better term, than other locations at which I have shopped. I noticed several health, mindfulness and yoga magazines displayed in prominent positions. On the other side of the spectrum, there are magazines focusing on liquor. Don't forget the watch magazines if you're into that. Of course, they carry the ubiquitous women's interest and fashion magazines, both US and international. Toys for the children abound and there are plenty of records for teens and adults. The bookseller has a reputation for being pricey, however, I did spot some current books at 50% off. I would say that for the most part, you don't really come here for bargains, it's more about the atmosphere. Their cute greeting cards are not as pricey as Papyrus and other cards so I feel like I'm saving there. One note: you can get your book gift wrapped. It's a nice touch. read more

Absolutely love going to Barnes & Noble and just having a coffee and reading a good book or looking for some puzzles for my Nana.

Good selection of books, calendars, games, et cetera; however, customer service is hit or miss here so it is helpful to know the section in which your title / author is shelved because you may need to find it sans assistance. In fact, on a previous visit I waited at the customer service desk for help locating a book just to be told perfunctorily that the store did not carry that book... So I walked over to two different book shelves upon which I guessed it might be located and sure enough not only was it in stock but there were quite a few copies. Needless to say I have avoided "help" since lol ugh Cashier today was nice though :) Area of need (besides help desk): restroom smells... unventilated. It does not need chemical odor maskers. It needs ventilation and air circulation. Some odors cannot be masked. They need to be diluted with fresh air. read more

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This morning I visited this Barnes&Noble to kill some time before an appointment and was PROFILED by Erin, the manager, who thought I was trying to steal a book. Based on several past reviews, she not only has a sordid history of treating customers terribly, but she also has a history of unethical and unprofessional behavior towards her employees. I'll never be returning, and I strongly urge that everyone support their local bookshop instead of supporting this chain, which has let this type of repulsive behavior slide for years. ~Continue reading for my full experience~ This was my first time at this location and at a Barnes & Noble, in general, in a few years, so I was excited to read for a couple hours with a coffee from the cafe. Walking in, I knew which books I was interested in comparing and spent about a minute looking for the first one before finding an employee, asking her where it was. I followed her to one of the tables by the front register where it was located, thanked her, picked it up, and checked the price. Another book I was interested in was there, so I checked that one too. I had to use the restroom, so I leave them both at the table and walk around the upstairs and downstairs in search of one before sitting down to read at the cafe. After not finding one, I decided to walk around the food court, which was right outside. As I stepped out of the store and was a few feet outside, Erin (the manager) follows me out and asks me "Did you need help finding something?" I told her no, and that I was just going to the restroom and coming back. She turns around and goes back into the store without saying anything else. I, personally, think that's a weird question to ask someone once they're outside of your store. Considering the history of terrible customer service at this location, I highly doubt her true intention in rushing out of the store behind me was to help me with something. I go back after the restroom and decide to check out the magazines before heading upstairs again. I see and employee and smile as I walked by into one of the magazine aisles. I see Erin walk by and I hear her tell that same employee to stay by the magazines and watch me because she "knows" I'm going to steal something. I brushed it off and thought maybe I was just hearing things, so I continue looking at the magazines and notice the employee walk into an aisle with me and scan a random magazine for no reason. I take a beat and ask her where the graphic novels are, since one of them was on my comparison list, and she directs me upstairs. (This is where it gets bad) About a minute into being in the very small graphic novel section, I see Erin whip around the corner, bob first, and immediately asks me if I found the book I had asked about when I first walked in. She obviously talked to her employees about me. I told her yes, but at this point, I knew she was profiling me, so I asked her if she thought I was stealing during our interaction outside of the store downstairs. She got flustered at the question and asserted that she was just trying to help me find something and that our interaction was inside of the store. I assured her it was outside of the store and that it definitely felt like she thought I stealing. She responded with "that's what we get paid to do." I was shocked by this response and her admittance to profiling me without just cause. As she turned around to leave, she asked if I had left the first book up front, and all I had to say was "Yup, where I found it." Whether her actions were racially motivated or not, she was incredibly rude and made the experience of being there intolerable. I ultimately felt very uncomfortable after the interaction and left without a book, just a bad taste in my mouth. If you've gotten this far, thank you taking the time out of your day to read my horrible experience. I strongly urge you to shop at a small business or online instead of supporting this location, which clearly endorses and compensates this type of behavior from management. read more

I was looking for a book. I had asked the employee who said it's downstairs if we had it I said online says you have it. I found it myself and when I went to go pay for it the employee ignored me. I slammed the book down and the employee asked me if I had a question I said I'm good I'll get this off of Amazon! read more

I tell my wife that every time she buys a book on her kindle, she shuts down a Ma and Pa bookstore. Now that she has succeeded in shutting them down, she's moved on to shutting down Barns and Nobles. But since there's a few left, we'll take an in depth look at them before they are gone too. Books. They have books. Lots of them. But wait, there's more. The cool ones have a Starbucks located inside. They actually encourage drinking coffee and reading books. This is where I go for all of my Dungeons & Dragons needs. A very large collection of graphic novels are on hand. Usually they have toy sections as well. If so, they have a collection of the coolest toys ever-LEGO. A lot of other really cool toys are available as well. Great for white elephant gifts and that geeky little kid in your life! Every time I need help there is usually a nerdy, scholastic man or woman ready to help me find the book I'm looking for. Music is also available. CDs (not that people use them anymore) and records. Fight the digital Revolution. Go to a book store, get some coffee, hang out. It's probably a good place to meet someone cool. read more

There's not too many B+N left. I used to go to the one near South Coast Plaza but that one closed. This B+N is located next to the food court at Fashion Island (Yes they have a food court!) and its a 2 story bookstore. While the store is in a high end neighborhood, it does not mean the clientele are all high end. I came here looking for Funko Pops. The boxes have seen better days. Some were missing the bottom, and one was plain empty, as in shop lifted. You would think the merchandise would be in better shape. If you are looking for Funko Pops, skip this place. The variety is dismal. One little boy (unattended by his parent) ran amuck, stepping on toys. The B+N staff member had to tell him to stop stepping on the merchandise. Speaking of staff, this place is understaffed. Sure it was a Tuesday night where it can be slow, but there was one guy taking care of the Music/ Toys/ Discount/ back entrance area. As we queued to pay, there was a customer service issue that took about 10 minutes, and the guy had to wait for someone to come out to assist with the issue. read more

AWFUL SERVICE After waiting for ten minutes downstairs for somebody to help me at customer service or the registers.. I eventually gave up and found the elevator in the corner so I could bring my three month old baby upstairs to try to be helped. After waiting ten minutes in line on the tape they marked on the ground, the girl behind the counter FINALLY finishes the slowest damn checkout I've ever seen, she saw me waiting and said I needed to go to a different line and wait. When I got to the counter in the first place There was only one person in that other line and it very much seemed like they wanted different lines (per the tape on the ground) I informed her I had been waiting longer than any of those people. Eventually I said Fuck this and decided not to give them my business and my daughter and I left after waiting thirty minutes to be helped. Manager: -Tell me why the entire downstairs has NO staff at Christmastime?? -tell me why there are not signs indicating ONE line -tell me why there's tape marking where to stand if you don't want them to wait there -tell me why there NO customer service available read more

Looked online for the dvd wonder said they had it at the store went in today and the lady with blonde hair who helped me was very wood to me and my job coach felt like it was cuz i have a disabilty my membership is ending next month i wont be renewing and probably wont be back to this location however the lady who checked me out was super nice. read more

I want to tell you what happened to me when I ordered this book jesus in art and literature by Pierre Marie demont I did talk to someone a young man who said he could get me the book I waited all the ten days that you would have Only to learn that was a lie He never ordered the book i I learned it from the lady that I talk with that works there I was very upset to learn thisso I had ordered from magnificent.net can you believe that online they have a picture of this book jesus in art and literature by Pierre Marie demont on online but you can't order it at all! They have just the picture of the book but not in any of their own Stock at all! You have to order this book jesus in art and literature by Pierre Marie demont to the Publisher because they won't do it for you! read more

I still love to go to the book store. Sad to see so many close. This Barnes and noble had stayed opened though. Can't go to fashion island without checking out the latest books, journals, and magazines. They have even expanded their fandoms with Star Wars, games, and Comic Book character collectors items. What gives it 4 stars instead of 5 is the lack of employees and overall customer care. Hard to find anyone on the store floor and often things are not where they are suppose to be section wise. I still love a good book in Hardback. read more

Barnes & Noble - Picked up a copy of Dan Brown's book Origin in Hardcover. - Bookstores Near Me - Newport Beach, California

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