This review was solely for the customer service I received from Jose. Came into gamestop to buy a switch that came with a $50 giftcard. A worker asked what game I was buying and I replied "probably the new super smash". He told me that I should preorder with my giftcard now and it would be about $14 extra. Jose asked if I wanted to preorder and I told him "no, its okay" and he gave me some advise that he "learned after working at gamestop for quite some time". Which was typically when popular new games come, the store would only get the preorder amount plus extra 6. So, for those who want the game and didnt preorder, only 6 games would be available. After, hearing this I was convinced of preordering and I told Jose if I could get it picked up at a different location. He gave me a "look". In response I told him that there was a closer gamestop near my house and it would be easier if I could pick it up there. Jose said that he didnt need my explanation and that it was my money so I could do whatever I want with it. Afterwards, he rang me up and gave me my receipt. In confusion, I asked "dont you need to know which location I need to pick up the game at?" And he responded in a cocky/sacaratic tone "well, you didnt want to preorder." And that was my experience with the worker Jose. Never coming back here .. read more

I came in here today after calling yesterday. Kyle answered my questions and was helpful on phone. When I came in here this morning I was greeted warmly and assisted right away. I have been to other Game Stops and have found them not as helpful. Fun store and packed with goodies. Gift cards galore. Love it here read more

GameStop - Store front - Videos & Video Game Rental Near Me - Costa Mesa, California

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I went here to buy a Giftcard for my nephew and OMG I felt like I was going to have an anxiety attack from the time I walked in. I was thinking it would take me about 30 seconds to run in, buy a gift card, and get the heck out. But no. First, there was a line out the door. And this was probably due to the fact that there was literally one register (the week before Christmas) and two guys were doing some sort of Playstation system exchange. One might think that a store would have the capability to handle a 20 minute transaction that is an integral part of it's business model while simultaneously servicing all the young (and not so young) men stopping in to buy their shoot-em-up video games that are undoubtedly altering their minds toward more violent tendencies. But alas. One transaction at a time was all GameStop could handle. As a result it took me nearly 30 minutes to buy one 25 dollar gift card among the flashing lights and violent animation screens. I hope next year I can think of a better present for my nephew. read more

After promising my nine y.o. that if he had a great week, we would go put a deposit down on the soon to be released Mario Kart 8. Unfortunately, we ended up at this location and entered the store only to be ignored and subjected to standing in line behind some guy trying to sell his busted Ninentdo to an employee that obviously watches way too much Pawn Stars...think Mikey and that will paint an accurate picture. There was another guy behind the counter sitting down chiming in on how great certain games were going to be out soon for newer devices. Meanwhile, my son and I had to endure inappropriate language in the presence of the staff and sketchy guy that I doubt will remember where his gaming device ended up. As a patron of almost every GameStop within 20 miles of our zip code, this is by far the worst place you can end up. Drive down the street or to Huntington Beach but don't give your hard earned money to these guys. A word of advice to the employees at this location, the nine year old that waited patiently in line while you ignored us is your target audience. I would just slam you and say you work at a gaming store but you are the exception to the rule set by all of the other locations around you. If you don't like your job quit and let somebody else earn a living with the stellar attitude that is the brand your employer has built. read more

This Game Stop in run Ghetto. The front sign is out with no real plans to fix it , if you call and ask to hold a game don't expect it to be there when you take your time to drive yourself over to pick it up. This shop is the reason you should just buy the download and not waste your time. It's time for game stop to just stop; customer service across the board sucks and they are just there to waste your time and try and sell you what you don't need. read more

Most GameStops have great service, but this particular GameStop took the next step. They were quite busy when I came in (6:30pm) but acknowledge my friend and I when we walked in and asked us for a couple minutes before they can get to us. Not only did the guy go out of his way to make sure I was taken care of, he reserved the used NBA 2k12 I wanted for the day (there was only one copy left). The staff know their video games and seem proud of it. They have a big stock of games and have a good location. Yayyuh read more

Employees are always friendly and give great advice and recommendations for games! They actually try to help you and talk to you which is really nice. read more

Had to procure ancient copy of Xbox console I bought here. heads up everyone they keep no records here. but call customer service and ask for Andy. dude look through years of purchases found my purchase in 2016 and is sending me a copy for insurance purposes. Always join clubs no matter what store. because I have game stop membership they found what I needed. Thanks Andy in Game stop Customer service 800 8838895. ext. 2! read more

Great shop. Manager always makes you feel welcome. Her associates really do try hard as well. Friendly and a large selection of new and used games. Store is very clean and kept. read more

I waited in line for almost an hour and was not even greeted, there was only one person in front of me. I bought a PS3 and an extra remote, when I got home the remote was broken, the did not give me a cord for the remote or the PS3, I went back to a different games stop and returned it. read more

YALL SCAMMED ME. I came in looking for a brand new xbox one and was told there was none in stock, but i could purchase the x box there and have it shipped to house. I did that and first off i was told it would be at my house on friday and it didn't arrive till monday. Not a huge deal but then once it finally arrived i opened it up and it was a refurbish xbox and controller and it smells like Fing cigarettes AND i got charged for some random fucking game that came with it. I WAS TOLD I WAS GETTING A BRAND NEW XBOX ONE. not chill you guys. :( read more

Walked in and out in a matter of 5 minutes while the cashier was ringing me up we talked about some games and was VERY friendly.

This place is by far the best Gamestop!!! I drive out of my way to come pre order my games here! Go there once and find out for yourself! Staff is the greatest! read more

Pretty good selection generally. If you trade anything in - be prepared to be screwed (hard). Usually relatively good deals available on used games. I particularly like that you can check in-store availability before heading to the store. The only thing that usually makes a location stand out is more knowledgable staff at one location vs. another. I've found their mall locations to be the worst of any and should be avoided if at all possible. read more

Love this location. Staff is always knowledgeable about recent and upcoming releases, always seem to find that game I forgot to preorder on release day, killer clearance deals and welcoming staff. Been to many locations but this remains my favorite. Keep up the good work ladies and fellas and always leave a good review from your receipt for the guys behind the counter so the corporate bean counters can reward them read more

This Gamestop didn't make me that moist as usual. First they made undress because they needed to see how old I was, by measuring my penis length. It was so big the employee got his eye poked out with my tip. Then they kicked me out and didn't give me my G fuel at the end. This rubbed my cock harder than it usually does, but I respect their integrity in giving me league of legends 2 for half off. but my nipples weren't as wet as they usually are so I sadly give them 1 star. read more

Gamestop is a cool place to get your latest video game needs. They accept game/console trade-ins and their prices are competitive to the that of Fry's or Best Buy's. One major problem however, is if you don't reserve the game/console you want before it comes out, you probably won't get it. This is fairly common with hote games/consoles like the Final Fantasy series, or upcoming systems such as the PS3. So make sure you put down a little cash for whatever it is you're looking to buy before it comes out or else it's gonna get a little nerve wrecking. read more

I have to agree with most of these reviews about time. GameStop if great if you have half an hour to kill and look around to buy a game, but do not expect to be "in and out" in 10 minutes unless you are lucky enough to go when it is dead. Every time I've been into this GameStop it has been 20+ minutes to check out even though I know exactly what I want. That being said, it is not always a bad thing. It is great place for noobies that need to be babied through the process or parents that need information on the latest call of duty game for their 2 year old. But I feel that they are missing a huge opportunity with the returning regulars by neglecting them. read more

Marcus was one of the nicest, most professional employees that I've ever met!! His customer service was beyond exceptional, and his knowledge of the products is unmatched. He went out of his way to explain some discounts and promos as well as narrowed down my options without a problem. Seriously. These guys are awesome and I will DEFINITELY be coming back for all my video game needs!! read more

I was just in Gamestop today with my nephew. He really enjoyed this store location and had a blast talking to their associate Omar. I was told that they are having an event on Sept 8th 9pm - midnight for the new release of the game Destiny and it will be a midnight release. I plan on being there. Live music, raffle prizes and of course games!! This location is cool no pressure from the sales people and they go out of their way to help the customers. read more

Came here for the PS4 launch. Staff was amazingly organized, friendly, and helpful. I didn't do the pre-order ahead of time like I was supposed to, but got really lucky to show up the same day and camped out for only about 30-40 minutes until they started handing out some tickets that guaranteed 1 PS4 game console. Keep in mind that I was the 3rd in line at 9:30 am with no one behind me (surprising, I know). Anyways, I had a great experience at this GameStop and will definitely come back again. read more

Came to exchange/return a game at this location the only one they had left was the display box. They sold it to me open and I came back to return/exchange the game and told me I couldn't because it was open. So how exactly does that fucken work? Not only did they fail to mention the policy about open games brand new but there is no return policy on opened brand new games? Way to provide good service not only did the game for 30 bucks but the trade in value was 8 fucken buster! read more

Nice people, very helpful. Ive been to some who had snobby gamer dorks act like they're better than you lol. This one is not run that way! It's conveniently close too which helps. Plain and simple, this is how a GameStop should be ran, which is by respecting customers and not making them feel like they're bothering you. read more

Update: I was contacted by the store manager and she did a fabulous job of making things right. I've been a customer since 2011 so I'm going to stay a customer because they did rectify things read more

Ashlee went above and beyond to help me track down a couple consoles. She set a couple aside for me as I was driving in and was very helpful in picking out some accessories to go with them and some games. Very nice and knowledgeable. I will drive past the closest GameStop to my house to go see her again. A+! Thanks! read more

This place was able to get the job done. I needed something and they were able to help me right away even as they were training someone. The place is big with many options. Multiple controller colors, tons of games and a couple where you can try out a game. Next to some pretty good places if you wanted to grub also. The place overall was clean. read more

So my boyfriend called this place for a marvel ultimate alliance two. And the guy said they had it, but reluctantly... They said they would hold it for us until we got there. Well guess what! we got there and it magically disappeared. I dont know if they actually made some mistake orr... That one of the workers there wanted it and was being selfish. I dont know and will never know, but i am aware that we wasted a lot of time driving all the way there. So very disappointing for a place that is rated well. read more

FFF--- Horrible Gamestop #1 Staff is aggressive #2 Everything is broken for sale and they still sell you it. "Controllers have broken buttons and drifting joysticks" read more

I came in wanting to purchase a xbox elite controller and they had one it was on hold and it was on hold for 2days already you get 48hr hold so he said let the 48hr complete if he don't come back call u place a hold I said ok the hold expired at 8:17pm because he showed me I called at 8:20pm the controller was still in stock so I placed a hold I come from Anaheim so I wouldn't have made it so I said I'm coming in tomorrow morning they placed the hold and said see you tomorrow I come in the next day and they said they sold it yesterday "that someone might've came in before closing and sold it" wow I came in and tried to purchase it and nope was on hold and let the 48hr hold exp I place a hold not even a hour goes by and they sold it worst customer service ever I wasted gas and time and I called and they don't answer this GameStop is poorly managed and ran they just force u to buy other things u don't need read more

Best GameStop I have ever been to. All of the other GameStops make me feel like getting my games buy them and get out. This one on the other hand the employees are very cool, they recommend games and actually interact with the customers. read more

Awesome staff. Always upbeat and friendly. I can have long convo's about different games and advice on future games. The store is stocked with plenty of games for everyone. It's clean and I have never received a used game that was damaged. They don't push you to buy games, they find out what games your into, help you find what you'll like and leave you be. Love it. read more

Great service, it's a typical hardtop but everyone at this specific gamestop is really cool and friendly, also this store is always really clean and it's really nice. read more

Richard is awesome! I called after they were closed to see if they were doing a midnight release for a video game and Richard said he'd wait until I got there. He let me know how the midnight releases work and stayed late to help me out. There's a GameStop closer to my house, but I'm only going to this location because of the great customer service I received. read more

I've been a long time customer of the GameStop store in Costa Mesa, and I've spent thousands of dollars over the past decade on games, consoles and general media accessories from this specific store (I just spent $560 on an XBOXONE and game last month). I have fond memories of standing in line during my high-school years at midnight launch events for Halo and Call of Duty, always pleased with the cool events and prizes that GameStop would give their customers. Tonight, however, I experienced what I am going to call "Pre-Order Discrimination". Heck, let's not sugarcoat it with cute buzz words, it was pure Discrimination. It was 6:03pm on Sunday (and the store officially closed at 6:00), and I had just managed to catch the guy at the door who was letting customers in who had pre-ordered a specific game. I, however, was looking to purchase GTAV (which was not the game being released at this pre-order event). I was standing in the freezing cold, eagerly awaiting to quickly run and in hand the cashier my $60 to grab GTAV, but the GameStop employee at the door wouldn't let me in unless I was paying for my pre-order. "Sorry man, unless you have a pre-order I can't let you in". When I asked who his supervisor was he ignored me, turned his back, and opened the doors for the VIP (Pre-Order) customers. So... let me get this straight. It's after hours, and while I can understand how you might not be legally allowed to process any transactions after 6:00pm (which is a lie because I've been let in a few minutes after closing before), how is it in any way appropriate for them to allow those who have pre-ordered a game (put $5) inside to make a monetary transaction after hours, but not let me in because I was picking up a game that was not a pre-order? Never before have I felt like my money, or my service was not warranted or wanted. Inside the store I could see over 15 customers making $50+ purchases for their pre-order game, but I - someone who wasn't contributing to their Pre-Order "Give us your money before the game comes out!" new price-model - was left in the freezing cold and told that my business and money wasn't worth an extra 3 minutes of personal attention by a very rude and impersonal teenager manning the door. This is the final straw for me. I just wanted to get my final word out there online before I take my business somewhere else. Somewhere that doesn't treat me like a second class citizen. read more

Great experience up until we checked out. We were double charged for an item and then talked into signing up for a rewards program. The clerk who rang us up said the program would be only 3.99. He failed to mentioned that it was actually 14.99 and that the additional 10℅ on all of the items we purchased today would make the rewards membership only 3.99. So we ring up, head to the car. On big purchases I like to review our receipts. I notice two extra 14.99 charges, one for an extra power cord and another for a 12 month magazine subscription. The power cord was easy to resolve, but the 14.99 magazine subscription was another story. The clerk we dealt with regarding this issue was the biggest bitch. She was completely condescending and needs to be retrained on how to treat customers. At no point during the original transaction were we told the price of the membership was 14.99. It's not a big deal, just be upfront to your customers about what we're paying for. Also, maybe call the membership a membership on the receipt instead of a 12 month magazine subscription. And when customers ask for clarification, don't be a bitch. read more

I came here to do a trade in on my PS3 to a PS4. I dealt with Chad who is new at this location and had a great experience. He answered all of the questions I had for him and provided top notch customer service and will gladly return again to this location for any future gaming needs. read more

Ashlee was super supportive in helping me trade in some old games and an old gaming system for a new system and games as a Christmas present for my grandson. I would never have been able to accomplish this without her help. Great job Ashlee and GameStop read more