The employee that helped me build a new Pc was incredibly helpful, I believe his name was Hao.

So delighted to visit a store where I've been asked several times if I needed help:) very friendly and helpful staff

Look for Ethan if you want 10/10 customer service. He helped my family choose the right wifi mesh system and a number of computer peripherals. read more

I was here to get a gaming laptop, and Sean was really knowledgeable and helped me find the right one for my needs. He also showed me his personal recommendations for accessories, which I bought and am really pleased with. Good deals on products and a neat and well-stocked store, every member of the staff I interacted with was warm and friendly. I'm sure I'll be coming back. read more

I love going to Microcenter. Whether i need something or not! :)

People serving you are better. Just my experiences. Went there many times and always was taken care of. Promptly and good prices and they give you free stuff. read more

Dearest Reader, Don't ever come to this establishment if you need your phone fixed quickly. I dropped my phone off last Saturday, and I was hoping to get it done that day. I went in store and the gentlemen informed me that the Apple server was done and that as soon it comes back up he can fix my phone. I said Fine and I left my phone for the day, and I was going to come back on Sunday to pick up my phone. Micro Center opens at 11, the time was now 2:00 and I had no text or call regarding my phone. Therefore I proceeded to head to Micro Center because they had my phone for 13 hours and my I need my phone for work on Monday. I have calls and emails to send for work. I go at 2 O'clock and everyone's giving me the run around about why the phone isn't fixed. I can't wrap my brain around it because it's been 13 hours the Apple server certainly is up by now. The gentlemen was like oh yeah I see it on my desk. So then I ask him well do you plan on fixing it today or what ? You close at 6 on Sunday. I need my phone for work tomorrow. He's like yeah. Then he proceeds to fix it with an attitude. I cancel my return because he gave me attitude and told me it'll take another hour. I have already wasted 13 hours on a phone so I cancel it and he gives back the phone in an even worst condition then when I gave it to him. My display screen doesn't work and he left sticky crap all over my phone. NEVER COME TO THIS STORE ! read more

I brought a projector back. I spoke with MicroCenter support before I drove all the way there. I said I do not have the original box. Support said no problem, there might be a restocking fee. I drove there and this girl at the support desk said "no we don't take returns without the box" real snoody. I told her I spoke with microcenter support and she said verbatim "oh well they're not actually affiliated with us." I wanted to tell her to go sit in a corner and think about what she just said. She didn't have a nametag but she was overweight with glasses. The manager came over and told her to swap it out. She gave me the dirtiest childish look. I like microcenter but won't be back here because of her. read more

Great business. The employees were very helpful & knowledgeable about the item I was looking for! Lots of selection & an electronic paradise for those who like all things technology. I saw lots of deals on TVs & monitors. They even had a repair center. Would recommend & will be back read more

My elderly neighbor needed to buy a new Mac book. I had been helping her to check out all the deals during Black Friday. On Cyber Monday, I saw the MacBook Pro was selling for $1799 at Micro Center. We thought maybe Best Buy will price match for her, then we do not have to go all the way to Duluth. We drove to Best Buy only to be told they do not price match on Black Friday and Cyber Monday. We were like guess we did not have a choice. While my neighbor was driving, I was busy on my phone trying to order that MacBook Pro so we could just pick it up. My phone battery depleted so fast since the Micro center website was so slow. Thank goodness before we arrived, I managed to place an order so my neighbor could be guaranteed getting one since the store has limited stock. Surely we did not want to go all the way to Duluth and not getting what she wanted. The staff at the customer service counter kept up selling my neighbor some cyber security software. I was busy on the phone doing some work. In the end she bought the software which I found out was a 2014 edition. I was like really?? She was upset, she said the staff kept pressuring her to buy that software. I said no worry, I would accompany back here another day just to return it. So I really not in love with the service at Micro Center but there is definitely a good deal during Cyber Monday. read more

BEWARE, BEWARE, BEWARE. Please download everything on your computer if you choose to let this location work on it. I took my computer to micro center to repair my plug, because it was bent and my computer wouldn't hold a charge. They told me they could fix it in a week. When I got the call from them, they told me that the plug couldn't be fixed, because the motherboard was crashed. MY MOTHERBOARD WAS NOT CRASHED WHEN I LEFT IT WITH THEM. The only thing they needed to repair was the plug. THEY CRASHED MY MOTHERBOARD and the didn't take responsibility for it. PROTECT YOUR VALUABLE INFO and DO NOT use this team for your repairs. I can't tell you how devastated I was when I turned on my computer and it read NO HARD DRIVE AVAILABLE. So much valuable info and pictures lost. Awful team and experience! read more

This is the go to spot for anything dealing with PC building/ gaming and tech. I just got into PC gaming in the fall and I was console before that. I wouldn't say you expect it but it's def easier for things to go wrong having a custom PC built so I've had to go up there a few times from a faulty part or an upgrade bundle and they are always happy to help/ switch it out for you as long as you're in your window. Plus it's usually not the stores fault if the product is just messed up. If there's one thing, try to ask or get Aaron for help. His knowledge of hardware is second to none and I know he's only recommended/ helped me with items he would use himself and is always honest on it. He's helped me with purchases and then if an issue came up down the road with it, he goes out of his way to make sure I'm taken care of with service or what he can do to fix it. It's not easy finding customer service like that, and noticeably seeing someone go out of their way to help is what makes this my favorite store. I drive way further for this location and it's worth it! read more

I used to think Fry's was superior to Micro Center but after several years of using both stores pretty extensively I have to give my preferred nod to MicroCenter. Here's why. Prices are generally better (they do price match as well, but their prices are usually just as good if not better than online prices for the most part), store is very organized and small enough that you can pretty much easily navigate to parts that you need, and their selection is somewhat simpler and dare i say, better. The customer service here is very good. The returns, exchanges, customer service center is simple, friendly, and very efficient as well. The one gripe i do have is that when they can get pretty busy, the lines can get pretty long pretty fast and sometimes they do not have enough cashiers to make the line run super duper fast. That being said, the lines are fast enough and I can not dock any stars for that. They have a dedicated apple products selection in the back corner of the store for all the apple iphone ipad and mac users, but I feel their store is more geared towards PC users. yay! =] From Ram, Hard Drives, Cooling fans, CPU's, Desktop Cases, monitors, TV's, printers, USB cables, Printer cables, HDMI Cables, LAN Cat 5E and 6e cables, modems, routers, switches, extenders to crimps, tools, tablets, smart phones, sd cards, micro sd cards (good for us google android samsung galaxy smart phone users), screen protectors, sound cards, and graphic cards these guys pretty much have you covered. I recommend them to all the computer nerds and geeks out there as well as the non tech savvy individuals for an excellent computer, tv, tablet gizmo gadget galore experience overall. Lastly, at Fry's i'm lucky if i can be in and out within 20-40 minutes because of their sheer gargantuan of a store size (Fry's is pretty much a warehouse/ sam's club of computer parts) where as at Micro Center i can pretty easily and effectively be in and out within 5-10 minutes with part(s) needed in hand. Hard to beat that folks. 4.000000001234 stars rounded up for service makes this a solid 5 Yelp Star Review for me. peace. p.s. have a positive day. read more

I needed to grab a NAS device while in town, and was intending on hitting Fry's, but my coworker noticed Micro Center so we checked it out to see if they had anything that would work. As soon as I walked in the door, I knew I was in geek heaven. There were enough computer cases on display to fill a doublewide trailer. If you're looking to build your own, they have you covered with just about any component imaginable. We were able to find what we needed and when we had a technical question about one of our items, the lady working the section was able to help us without blinking an eye. In fact, as we browsed the rest of the store, anyone we ran into in the different sections was extremely friendly and helpful. I do get the sense that the folks work on commission, but I never felt pressured or followed. Overall, great selection, prices were very competitive and the service can't be beat! read more

Second time buying a refurbished computer from Micro center. The first time worked out well with a relatively inexpensive machine that lasted for over five years. Not so much the second time - the machine didn't work. Kudos to Micro Center for taking it, and the Microsoft Office card, back with no questions asked (other than asking what was wrong with the machine). The return took all of two minutes. Excellent. Lot of cool stuff in the store, although no FM radios, one thing I was looking for. I guess everybody streams these days. In an age where brick & mortar stores seem to be degrading (I'm looking at you, Fry's), this Micro Center outlet still seems well-stocked and current. Good customer service when buying the computer. The sales person went through their refurbished inventory with me and pointed out the plusses and minuses of each machine I expressed an interest in. Had the machine I bought actually worked, I probably would have been happy with it. Three stars for selection and quality; fourth star for easy return. read more

Pretty horrific customer service. I made an appointment to get my iPad looked at. When I came and after 20minutes of searching for someone, they told me "sorry, the guy that works on the Apple stuff isn't here". No explanation, no apologies, just a shrug of the shoulder. read more

Never ever ever purchase anything from this store. I don't care if you think you are saving a few dollars. In the long run you will lose!!!!!!!! We purchased an Apple laptop from here and had technical issues. They diagnosed this problem in 10 minutes and told me it was broken and that they needed to send it off for repair and it would be another $600. I ended up spending $1600 for $900 computer. I wish that we had never walked into this store and just bought from Apple. Not only am I out of my hard earned money but the customer service that I experienced left a lot to be desired. I listened to the store manager repeat over and over how much he understood. This place is a joke and I firmly believe they implement store policies to swindle you out of your money. My advice is to go somewhere else that is reputable. read more

Ask for Garrett H. ! He was super helpful and stayed AFTER they closed to help us install our software. GREAT customer service!

Warning, they don't stand behind what they sell. Bought a set of inkjet cartridges that failed after less than a dozen pages. Long story short, the manager couldn't care less that they sold me junk. Basically said, "not my problem". I'm done with these Bozos. Spent lots of $$$ over the years and referred several folks who turned out to be good customers. There are lots of alternatives to micro enter. I can tell you where my next computer will NOT come from. read more

I love this store! Always someone asking can I help! And are always knowledgeable about the products they sell. Staff are very friendly and prices are good if you are into tech . We go here to buy computer parts. read more

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Just stopped by since Best Buy at mall of GA sucked. Friendly and helpful. Was ask more than once if I needed help. I will drive the extra 20 miles to come here. read more

I highly recommend Cody Saurdiff to anyone needing help around this store. Unlike other employees I have encountered he was extremely nice and easy to talk to. I didn't feel like he was pushing me to buy anything I didn't need yet he was very informative in suggesting different options I had. If any higher up people read this Cody needs a raise! He is excellent at his job!!! read more

This is my go-to computer store. The managers are knowledgeable and helpful, as are all employees I have encountered in the 3 years I have been buying computers (4 so far) and accessories. I purchased a MSI computer based on the high recommendation of a sales guy. Turned out that was not the best fit for me as this was a gaming computer, not totally suited for business usage although technically the specs were excellent. I returned the computer past the 30 day limit due to working out of state. Micro Center took the return and allowed me to get another. A different sales guy showed me an Acer that is really perfect. This machine is so perfect I can't get over it, in every single way! Makes my job so much better. Specs allow my large CAD type programs to operate instantly! I have never encountered a rude or disengaged employee. It's a computer store first, so it is superior to Best Buy and others that sell a million other things. Everybody is knowledgeable and helpful. I recommend this store to everybody I know looking for a computer. read more

First off Duluth location is so much better than the Marietta location. The customer service you get at the Duluth location is far superior!! I have been going to the Duluth location for years and I happened to go to the Marietta location today and I was shocked to not receive the same great customer service. We went home with not everything we needed, even though guy at the Marietta center swore that we had absolutely everything. Drove up to the Duluth location and was helped by Lucas He gave us a ton of great advice and helped us getting our missing pieces. Learned my mistake today and will forever only shop here for my technology needs. read more

Has a decent selection of electronics that most will love. But I feel like I'm being bitten at by piranhas every time I come in since the sales employees are on commission. And I've had people ask to throw their sticker on that didn't really help. read more

DO NOT TAKE YOUR APPLE PRODUCTS HERE! The Apple tech at this location is incompetent. I had my MBP repaired here and it's falling apart a month after. Screws keep falling out, the screen is loose, and there's something wrong with the video as occasionally the entire screen will turn black and I'll have to reboot. Do not take your Apple products here, take them to the Apple store or mail them in! Edit: I sent an email to the address in microcenter's reply below. They couldn't understand why I would be upset that after spending $2k on repairing my laptop the display was still damaged. Their customer service is just as incompetent as their technicians. read more

I always enjoy shopping here. They have a decent selection. Most importantly, they have staff that can answer my questions. I'd rather stop here versus buying something online and not be sure that I made the correct purchase. Plus I love their price of the MicroCenter brand thumb drives. read more

This is by far my favourite computer store I've been to yet, it's very well laid out and they always have whatever I need in stock. The staff are very helpful and they also know what they are selling, which is always good. Their prices are also pretty reasonable and close (if not sometimes cheaper) than online prices. Their keyboard section is most likely the best in the area and it includes everything from Bluetooth media keyboards to Ducky Shines. I do wish the cooler and case sections had more options but all in all, this is my go-to place for PC parts. read more

I have shopped at Micro Center for years. In fact, I moved from the area and made a 2-hour drive to return. Won't need to worry about that anymore......... Let me start by saying as a general rule I believe that extended warranties are a rip-off and not worth buying. Almost 2 years ago I purchased 3 1080 TI Hybrid cards for use in my systems. The sales person offered me an extended warranty which I declined. Then came the sales pitch, for 100$ I could protect my investment and when the time came to upgrade my video cards I would receive the value of my purchases toward a better card. As long as it was within 2 years. This weekend I drove into the Micro Center, Marietta and Duluth locations to upgrade my video cards. Original packaging, receipts and video cards only to be told I had it wrong and they would not honor the upgrades. It was over a 500 limit and had to be defective to qualify. That is NOT what I was sold, and it's kinda hard to read the fine print and the website when standing at the register. You have to kind of take the salesman at his word. WELL DON'T. I was lied to and paid for three highly overpriced extended warranty. A similar warranty thru other vendors were about 39.00. I assumed the extra cost was to cover the upgradeability I was promised. I am sure the salesman had a good laugh after ripping me off. I have spoken to several people who have upgraded lower priced gear with no trouble. I guess they were gonna lose money on my upgrades and decided not to honor the policy. I could have stooped to their level and simple "broke" the cards and turned them in for replacement. But THAT is not what I was sold and I refuse to lower myself to their level. On average I spend 5-7 thousand dollars a year on computers and related equipment. I can say that in the 20 years I have been buying computer gear I have NEVER met such a rude group of customer service employees and managers. 1. Don't pay for the extended warranties from anyone, they are a rip-off. 2. Go someplace other than Micro Center to shop. Use an online vendor like Amazon or Newegg. If you must buy from a brick store I recommend Frys. The customer service and equipment support is MUCH better and I have yet to be LIED to by a Frys employee. read more

I have been needing some electronic stuff for college and this place is so reliable. They always have everything I need. Compared to best buy and guitar center (which are nearby), those two stores seem to always not have the items I want but whenever I come to Micro Center, they have it!! The workers are so eager to help you and provide the best customer service. They also make it clear that returns are completely available. Amazing place and people. read more

Their return policy is practically hassle free as long as it matches the fine print. I work with computer hardware a lot (custom rigs/severs/mining machines) and I can tell you most of their customer service personnel know their stuff. I've been shopping here for 4 years and going. They have always honored the warranty plans I've purchased as long as the reasons were valid. Only catch, you get a refund for the product, not the warranty. Tldr; Awesome warranty plans, hassle free returns read more

I was in need of a wide format printer for my projects. After two failed attempts at different retailers, I went to Microcenter. Sales associate K. helped me by having actual knowledge of the products and didn't mind looking up comparisons in my printer choices. After a few mind changes the extremely patient and very helpful K. I finally made a great decision! Will no make a mistake and always go to this location. Always come here for my laptops because of huge selection. Now printers!! read more

I did my research on the ASUS Rampage V Edition 10 motherboard when my EVGA board got cooked. I purchase the 'open-box' motherboard for $258+tax. The box stated the board had BENT PINS. Myself and another employee thoroughly checked the board before I purchased it and found absolutely nothing wrong. Upon arrival home, 1.5hrs away, I removed the motherboard and installed it in my computer, spent a good while routing cables, installing the CPU, RAM, GPU, fans and whatnot. Upon completion I opened the accessory box underneath the motherboard to get the included thumb drive with drivers and wireless antenna to plug in. It looked like a bomb went off in the accessory box. The thumb drive package was ripped open and nowhere to be found, the 3T3R wireless antenna was missing in action, several SATA cables were gone, no driver DVD in sight, no board install risers or screws. Just ripped open plastics everywhere. I immediately got on Micro Center's website and found the contact email. I waited the better part of a week, with no response. UNPROFESSIONAL. I got on the online chat and spoke with a lady and she ensured me that she forwarded the issue to the local store manager and that they would contact me. A week later and I have yet to receive a response. UNPROFESSIONAL. I am not returning this motherboard because a) it took me hours to install and hook everything up and b) Micro Center is on the complete opposite side of Atlanta from me and every trip takes me approximately 3-4 hours to complete, and with Atlanta traffic, forget it. I am now forced to dish out more money and buy ASUS' 3T3R wireless antenna because the motherboards wireless if USELESS without it. Thanks. I have made the drive countless times, bought countless peripherals and spent countless dollars at Micro Center. NEVER AGAIN. I will stick with Newegg and Amazon from now on. AT LEAST I'll GET WHAT I PAY FOR. And by-the-way, had the box stated 'MISSING ITEMS' I would have inspected the lower accessory box for what was missing but it only stated the board and bent pins. I never gave it a thought to check the lower box for complete content. Whoever took the return in from the previous buyer didn't do THEIR job and check the boxes content and stuffed me with the pitfalls. Just took the other buyers word that it 'doesn't work because it has bent pins.' BS, thanks a lot MC. read more

Good prices and typically lots of stock , sometimes hard to wait for assistance to become available.

After a terrible experience at the Marietta location, I decided to make my return/exchange in Gwinnett. And trust me Gwinnett is NOT convenient. My friend, Mike, insisted that the staff up there is smarter, more patient, and better informed and I would not have the same issues with them. So to north bumble (for me) I trekked. I went to the Customer Service counter and explained the situation and the bad experience and told them what I needed. Armed with a print out from crucial.com (I was buying memory), the young woman took me to Vincent. I talked through my needs, what I was trying to do (for someone else) and he quickly realized that I knew what I was doing and talking about so he knew he didn't need to talk down to me. We talked through all of my options, what would be best (and most cost effective) and made a decision. He could have easily cost me, at minimum, $100 more for what I originally thought I would need. Vincent put me at ease explaining that the computer would run beautifully with half the memory I was expecting to buy. That is what Customer Service is all about - and I should know - it's what I do. Bravo Micro Center Gwinnett and Vincent. Now go teach the guys in Marietta how to do business. read more

Why does this place have an average 3-star rating? Blasphemy, I say! In my opinion, Micro Center (especially when you compare it to the few electronics store that are struggling to survive) has the best customer service, highest quality, and lowest prices. What else do you want when you buy something that is most likely going to offer you amazing entertainment? I have gotten PCs, laptops, and an iPad here, as well as numerous software and accessories. I have even gotten the occasional bag of Sour Patch Kids. This shows how frequently I shop here. Don't sleep outside the Apple store when they release something new. Go to Micro Center and possibly even save a few bucks. You'll love me for this advice. I love myself for it. read more

I love microcenter.This location is way better than the Marietta location with stock and customer service. Gwinnett location is right across Atlanta Toyota and in the same shopping center where checkers and krispy kreme. This isn't a best buy or frys. This location is small very easy to shop around you don't have have a map or mall directory . This is the place to go if you are buying computer parts , accessories, tablets , laptops or printers. They have weekly flyers with super low deals on everything in store. I have bought all my laptops here for the past 10 years. They also price match from major online retailers except Amazon. Online you can check the store's current inventory on a specific item and order it online and pick it up in store in minutes. Service is ok. Low pressure sales. If look lost a staff is nearby to assist you.Return policy is very flexible . I was able to return many items with no questions. They offer onsite technical support and repairs on electronics. Weekend are always busy . read more

Similar experience to another reviewer where I was told the warranty plan would cover an upgrade, regardless of if the card was damaged or not, and was turned away. They use such underhand tactics to sell you smoke. read more

great repair experience. I had a cracked screen on my MBP16, they honored my AppleCare+ warranty without a problem. Additionally they beat the quoted repair time by a day. (in my case, part had to be ordered, so took 2.5 days to get back after dropping off - am not sure the Apple Store can beat that!) Additionally, they tech was in contact, letting me know - when it was scheduled for arrival - when it arrived - when it was done (no need for me to be refreshing a page or calling to harass) would recommend MC to any friends or colleagues without a doubt after such a great experience. read more

This place have a lot of stuff..i mean its awesome! have cheaper stuff than bestbuy. so i usually go here but everytime i go here and checkout they always ask me my name,phone number, Home Address... i really dont know why they keep asking my private information. when i ask them reason they told me its because of return. i mean if you have receipt why you need a damn private information? read more