These guys saved me. My external hard drive crapped out on me one month after the year warranty…read more It had all my pictures, music and documents. So pretty much everything. I looked online at the cost of getting this retrieved. Let's just say at Christmas time, those prices make you want to cry. I had seen this place but never had a need. But I went on line and sure enough in their huge list of services they provide, data recovery was listed. I emailed them on Sunday (early evening), later that night I already had a reply. On a day off for the store. They told me they could try to get the data off and if they were unsuccessful they would help me get it to another company to try. You can't beat that for service. So I dropped off the drive Monday night. Tuesday afternoon, I got a call. They were getting really positive results. It seemed as though they were going to be able to restore most if not all of what I lost. They decided to let it continue to run. They asked me how I wanted to get it returned. Whether I wanted to buy a new drive elsewhere or one of theirs. At that point I turned to them for advice. I obviously didn't want to have this happen again. So they offered me a large external drive with a 3 year warranty. They handle the warranty portion for you. They transferred all my data to this new drive. And all of this service for $350 at a local vendor. Just to give you a little understanding of what I was quoted online for this service (without the external drive) was in the area of $1000- $1500. And that was to mail it out and insure it on top of that. So needless to say, I am extremely pleased with Build-A-Comp's technical work and customer service. Just FYI, if you are pc gaming person they make very cool pc's. I know nothing about them, but based on my experience, I would expect a great machine. I highly recommend these guys. Thanks.

I had a great experience here!…read more The staff was very helpful and resolved my problem quickly and at a very reasonable price. I would highly recommend friends and family to Build-A-Comp in the future.

The other week, on a Monday, I spilled some coffee on my Dell laptop. When I called initially,…read moreEric said they were really busy and couldn't get to it that day. They called me back the following day and had me drop off the computer around 1:00 p.m.. Luckily, they were able to clean it and get it working the following morning. I was really surprised they could get it back to me so quickly. They even took pictures of the coffee on the motherboard, under the keyboard...it was really gross! I felt bad for having them clean up my mess, but it was certainly easier, faster and more economical to fix what I already had.

My wife's Toshiba laptop died this winter while we stayed out in Arizona...ok no big deal except…read morethat all her old photos from her original two Droid smartphones was on there and not backed up. Thousands of photos of her mother (RIP) her family, the grandkids. Best Buy Geek Squad looked at it and said nope, nadda , zip..it's dead. Hard drive crashed and is trash.. Can't recover anything. My wife was inconsolable. I didn't 100% trust the opinion of the Best Buy technicians so with hopes of a save I brought the laptop home with me to Illinois. I went to some guys I trust. WavTek Computer service in Crystal Lake. They have very sophisticated equipment to diagnose and retrieve data. Long story short, they recovered everything. They saved everything to a external drive. She has her photos again. To say my wife was ecstatic is an understatement. Emotional tears of joy. Understand they are not a retail store, they are service and network professionals. WavTek saved the day and I highly recommend them.

My printer/scanner went AWOL today and I panicked. After trying all the troubleshooting…read morerecommended in the service manuals and calling another geek friend, to no avail, I found this service on the internet. Jeffery came within 2 hours of my SOS....and found that he had to uninstall and reload all the software. Got me up and running again. My equipment is dated; I need a new computer and printer....and Jeffrey offered installation and set up services whenever I purchase my new machines. Working from home is great....BUT....when things go wrong with your PC and printer/scanner....unless one is an expert, you are in a bind. It is such a relief to know I now have Click Point iT and Jeff as my backup. Thank you, Jeff...you saved my day and I think this will be the beginning of a new working relationship.

My computer suddenly stopped connecting to the internet one day. I ran all kinds of diagnostic…read moreprograms and they all came out with no errors or viruses. I even brought computer to @@@@@max for a diagnostics test and my pc still did not work. Jeff from Click Point iT came to my house and fixed the issue in about 10 minutes. Jeff was a great guy and he communicated well. He fixed my pc's issue for less than half the price of most "experts'" charge. He definitely knows what he's doing and earned himself a future costumer. I would definitely recommend him to friends, family, and other people having pc issues. Give him a call, you've got nothing to lose. -Eddie, Waukegan IL

I had a horrible experience with this place. I went here because of a referral from a family…read moremember, and it did not turn out well. I purchased a computer the first week of September 2025, and from the time I bought it until I finally called the store to report the issues the computer was having was approximately 9 weeks. I had been having all sorts of problems with this computer (I have a list of 8 different problems which I explained), and the individual I spoke to blamed me for all of them. Then, in addition to that, he accused me of not paying for their subscription service even though I had already paid when I purchased the computer and had an active credit card on file for the following monthly subscription fees. Then he accused me of yelling at him which I was not (my sister heard the whole conversation) and in the end just hung up on me. So now I am stuck with this piece of junk computer. DO NOT BUY ANYTHING FROM THIS PLACE - if there is a problem it will be your fault and you will not get any real help.

This guy does not stand behind any of his work and has messed up many family laptops. I would not…read morerecommend his work ever. If I could give less than one star I would.

Engle Computer service fixed a minor hardware issue on my laptop in short time at a very reasonable…read morecost. They diagnosed the issue and ordered the part and installed it. Perfect Fix! BTW a big box store Tech Squad wanted to perform unnecessary extra repairs at 4X the cost and about a month's time. The young man there, without even taking a look at the laptop, said a new motherboard was required along with the one part that was actually needed. Skip the big box and support your neighborhood business for better results.

Great service! Alan and Ryan came to the salon I manage and dealt with our computer issues and they…read morewere friendly and provided just the help we needed. They gave us great advice on how to avoid future issues as well. After the great services we received from them, we had an issue come up that afternoon and Ryan went out of his way to help us solve the issue remotely. Its nice to know we have a local, reliable computer service for our future needs. I highly recommend them!

I took in a laptop I was thinking about buying from someone so Sean could check it out for me. He…read morestayed open late for me to be able to make it into the shop and really helped me make the decusion on whether it was a great deal. Unfortunately my house was broken into recently, but Sean was my go-to guy when it came to looking for my stolen items online. He even recommended replacement electronics for those that were taken. Very professional and friendly. Will do anything for anyone, no matter if it's to benefit to his company or not.

This computer shop is located in the Gurnee Mills mall. They replaced my HP laptop screen with a…read morebrand new screen for $155. Very fast and friendly. My son bought a WindownXP Dell laptop (only $275) from them where he plays WOW on it. We got one year warranty on both laptops. They have been working great. Strongly recommended.

Worst experience I've ever had with a computer repair. Brought in my laptop to repair the screen. I…read moredidn't get it back for 3 weeks. If you want your computer to be worse off, bring it to this place. The owner upcharges you for half-ass service. He blames the manufacturer for things he can't fix and will not take responsibility for making mistakes. He lacks communication skills and his staff lacks customer service. He overcharges up the butthole. He also expects the customer to show up at a certain time, but doesn't show up at the agreed time. My friend has the same laptop and fixed his own screen without any issues and these people are suppose to be professionals, but were unable to repair my screen.

We were having a problem with a laptop--nearly ready to pitch it and buy another one. We considered…read morecalling Geek Squad but had heard enough concerns that we weren't ready to make that call. Though I know that Fidelis works on much more complex issues than this, I decided to give them a try. They fixed the problem in just a day! The laptop is running noticeably faster and the customer service focus was refreshing. Add to that the fact we feel we got great value for the money. Whether it's help with your network or just a fix to your laptop, I highly recommend Fidelis Technologies!