I am a long time customer of AT& T and I loss my phone on Saturday at the United Center ar a…read moreconcert. I immediately filed a claim and my phone was scheduled to be delivered between 7pm and 9pm the next Monday. I also filed a claim at United Center and guess what... Monday afternoon they found my phone!!!! I immediately call AT&T and Asuruon and they tell me they can't intercept the order and not to accept it. So, I am driving home all happy and I call my son who is on the spectrum by the way and asked if he wanted Chili's for dinner. I told him to tell the agent the phone is no longer needed. Apparently, he had just signed for me thinking he was being helpful and ran to catch the tech who's name is Desiree by the way to tell her thats OK. Desiree refused to take the phone back ( my son handed the phone to me) and I shared that my son did not know what he was signing. She said she did not care that he had Autism, he is over 18. She refused to give me her name or her supervisors name and left my son distraught because he had signed something he didnt understand. This was truly an easy fix and a lesson for me to reinforce with ny son the importance of signing for something without understanding. Desiree needs some social skills and common sense training. Asurion needs a new policy and that is a multifactor check fir signatures! I am going to give them a chance to fix but I dont know how. Now, I have a phone that I have to return at cost and time. I am more disappointed in my exchange with Desiree because she intentionally did not provide her name, id number or any credentials and her response to my son's response was cold & heartles! I wish I could give them 0 stars! At&t just lost a 20 plus years customer

Let's not discuss the many layers of our US Government, to get a refund that was processed , to…read moretake several level one and two reps, who could not comprehend and read the prior notes, question, is it worth the refund on an phone that is no longer produced in the market place, to call several times etc.

Worst service, very unprofessional, disrespectful of their clients and when questions are asked…read morethey just roll their eyes or act like it's too much of a hassle. Even their managers are downright rude. Never come here to get anything serviced. AT & T was known for their customer service back in the day but the current generation of employees lack professionalism and leave a bad taste in one's mouth. I would give this store 0 stars if it would be possible.

Worst service ever, the guy that met me at the door with his oh so nice greeting then decided he…read morecould not help me at all. I was already frustrated by my new phone that I got there a few months ago was dropping calls, going straight to voice mail, I was missing important calls. He flat out refused to help me. Said it couldn't be done, that he didn't know why this was happening, nothing from him. Why was he even working there? I just gathered my coat and purse and drove home, called my daughter on her lunch hour and she fixed it! And she is older than this mean , worthless salesperson and works in insurance! Good lord AT & T get some people who know what they are doing to work in your stores! I am switching to another company as soon as I can!!

I am very happy with WEDGE at 911 Tech Repair. My daughter broke her iPad screen right before a big…read moreroad trip and there was no way I was going to leave without the iPad getting fixed. I found 911 Tech Repair online and I was happy to know they were right down the street. The pricing was VERY reasonable and it was a one week turn around time. Which was also reasonable for me since we were leaving in about 12 days right when she broke her iPad screen. The iPad works great and looks as if it had never broken. Experience one. My second experience was when I took in my iPad mini. It was put away in my drawer for about a year and some odd months. I had lost all hope. I had cracked the screen in a small area but as time went by the cracked screen got bigger and bigger. I finally took it to the mall in 2014 to get fixed. They fixed the screen but the iPad mini never worked again. The functions were not doing as instructed. I had no idea the mall stand had done a bad job. I just thought the cracked screen had effected the entire gadget. I had already taken my daughters big iPad this December 2016 when I told him about the iPad mini and he told me to take it over. He educated me on what the place in the mall had done wrong and how he could fix it. He told me to come back in 3 hours and that is what I did. My iPad mini works fabulous and I am so happy to have found this place. I strongly recommend it.

Horrible expierience!!!!! Brought a perfectly fine samsung galaxy s20 ultra 5g in to replace rear…read morecracked cover. all worked fine even though rear crack. tech told me $49 to replace. upon picking up phone it no longer had cellular service!! tech tried to tell me screws were missing inside and cover probably was opened and super glued. this was a new s20 in the box. wrapped and all perfect when purchaed. After getting frustrated without resolution, owner came out and and screamed fxxx you 3 times in a row at the top of his lungs. don't make the same mistake and go elsewhere! this owner or manager is not a business man. and no one wanted to give me his name. how he has more good reviews than bad ones is baffling to me. after reading 911 hackjob response. yes there was a tmobile disruption. however my phone still does'nt have any text or phone network. Everytime your company screws something up, by accident or dishonest upsell, you will always have the excuse of blaming the guy who supposedly was internally into the item previously. a person would'nt know this after you already opened the item up! Understand, everything worked except blurry close pictures before i came in. I now have nothing. Bought another phone. This outfit had no response to ruining my phone. No insurance, loaner phone, and was yelled "fuk you" 3 times in a row by some creep, who would not tell me his name. Previously, when walked in back to lock my sensitive files. i noticed how discustingly dirty this shop was. electronic shops should be virtually sterile. This is not acceptable. So what happened to my phone Einstein? There was a company when i was a hvac tech that worked for a very slick dishonest owner, which I would not work for anymore, and quit. i know how shady businesses work. Stay away!!!!

Super quick, professional and gets the job done def would recommend. He knows what he is doing!!!read more

I called ahead of time like three times asking for different details like hours, service times,…read morepayment, etc, and the man was just so patient and kind. The service was great! The man was just so kind and understanding. Definitely recommend !!

Know what you need/want before you go in because this place does not! Keep In mind it is a…read morefranchise and NOT a true retailer like the nearby Gurnee store. I went into this place because an ipad they had sold me a year ago was running out of space. Jasmine (manager?) said she can correct the problem by selling me a brand new one with more GB if I sell her my old one for 100 bucks. They did not bother to see if I was syncing to the cloud. I could have easily moved documents there and freed up home drive space on my ipad. Wasted $500! Also, I went in about a month later to cancel a Verizon mifi device they sold me 2 years ago. Again, because they are only a franchise store they don't have the ability to cancel it or even provide me instructions. The Gurnee store said it was simply a matter of me calling 611 from my phone. Wasted money and time here and learned my lesson!

I went in to buy an S8 phone this evening and Jasmine was most helpful. Tony (the manager?),…read morehowever, was condescending and rude. I had received a card in the mail for $20 off the purchase of a Samsung phone but he would not honor it. First, he said it could only be used with a newly activated phone although the card said nothing of the sort. When I pointed that out to him, he said it could only be used at a corporate store even though the address on the card was for the Grayslake franchise. He was "too busy" hanging accessories up in the back of the store to bother assisting a customer. I went to the Gurnee corporate Verizon store instead to purchase my phone. Will never go back to the Grayslake location.

SCAMMERS! BEWARE! i paid $140 for a "better quality" iphone…read morescreen replacement with 60 day warranty. the screen did not work correctly since day one. refuses to replace screen or give my money back

I have been there twice in the last couple weeks because my daughter keeps dropping her phone…read more Both times the nice people there fixed her phone quickly as a walk-in. I'm happy we found a local, reliable, and honest computer repair shop with reasonable pricing so close to my home.

Knowledgeable and trustworthy. Great people and superior service. Highly recommended!read more

Jim and Kerry are the best. Have had multiple electronic repairs done always to my satisfaction…read more They were very helpful in getting a phone set up for my mother. They respond quickly to any issues. Highly recommend.