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    Univercell Wireless

    4.4 (20 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

    Services - Univercell Wireless

    Data recovery

    Desktop computer body repair

    Desktop computer support

    8 More Services

    Device support or repair

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Tablet body repair

    Tablet support

    Video game console support

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    11 years ago

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    Moe A.

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    12 years ago

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    12 years ago

    I had a shattered iPad screen and they fixed it fast & cheap! Very happy with the service!

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    Review Highlights - Univercell Wireless

    Moe offered the best price by far for repairing my phone.

    Mentioned in 2 reviews

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    Asurion

    Asurion

    3.5
    (11 reviews)

    I am a long time customer of AT& T and I loss my phone on Saturday at the United Center ar a…read moreconcert. I immediately filed a claim and my phone was scheduled to be delivered between 7pm and 9pm the next Monday. I also filed a claim at United Center and guess what... Monday afternoon they found my phone!!!! I immediately call AT&T and Asuruon and they tell me they can't intercept the order and not to accept it. So, I am driving home all happy and I call my son who is on the spectrum by the way and asked if he wanted Chili's for dinner. I told him to tell the agent the phone is no longer needed. Apparently, he had just signed for me thinking he was being helpful and ran to catch the tech who's name is Desiree by the way to tell her thats OK. Desiree refused to take the phone back ( my son handed the phone to me) and I shared that my son did not know what he was signing. She said she did not care that he had Autism, he is over 18. She refused to give me her name or her supervisors name and left my son distraught because he had signed something he didnt understand. This was truly an easy fix and a lesson for me to reinforce with ny son the importance of signing for something without understanding. Desiree needs some social skills and common sense training. Asurion needs a new policy and that is a multifactor check fir signatures! I am going to give them a chance to fix but I dont know how. Now, I have a phone that I have to return at cost and time. I am more disappointed in my exchange with Desiree because she intentionally did not provide her name, id number or any credentials and her response to my son's response was cold & heartles! I wish I could give them 0 stars! At&t just lost a 20 plus years customer

    Let's not discuss the many layers of our US Government, to get a refund that was processed , to…read moretake several level one and two reps, who could not comprehend and read the prior notes, question, is it worth the refund on an phone that is no longer produced in the market place, to call several times etc.

    Verizon Wireless

    Verizon Wireless

    1.8
    (5 reviews)

    Know what you need/want before you go in because this place does not! Keep In mind it is a…read morefranchise and NOT a true retailer like the nearby Gurnee store. I went into this place because an ipad they had sold me a year ago was running out of space. Jasmine (manager?) said she can correct the problem by selling me a brand new one with more GB if I sell her my old one for 100 bucks. They did not bother to see if I was syncing to the cloud. I could have easily moved documents there and freed up home drive space on my ipad. Wasted $500! Also, I went in about a month later to cancel a Verizon mifi device they sold me 2 years ago. Again, because they are only a franchise store they don't have the ability to cancel it or even provide me instructions. The Gurnee store said it was simply a matter of me calling 611 from my phone. Wasted money and time here and learned my lesson!

    I went in to buy an S8 phone this evening and Jasmine was most helpful. Tony (the manager?),…read morehowever, was condescending and rude. I had received a card in the mail for $20 off the purchase of a Samsung phone but he would not honor it. First, he said it could only be used with a newly activated phone although the card said nothing of the sort. When I pointed that out to him, he said it could only be used at a corporate store even though the address on the card was for the Grayslake franchise. He was "too busy" hanging accessories up in the back of the store to bother assisting a customer. I went to the Gurnee corporate Verizon store instead to purchase my phone. Will never go back to the Grayslake location.

    Univercell Wireless - electronicsrepair - Updated July 2026

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