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    Verizon Wireless

    1.8 (5 reviews)
    Closed 9:00 am - 7:00 pm

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    Ask the Community - Verizon Wireless

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    Verizon

    Verizon

    (42 reviews)

    $$$

    I stopped in at the Waukegan store I am handicapped I broke my screen I was sent to fix it in…read moreGurnee repair shop that could not fix it so now I have to get an upgrade she told me was $385 I looked online and I saw one that was for free because I need to get another phone and she was used was useless ​ I went out there and then she told me that the upgrade would cost me $400 and I had insurance on the phone but yet they can't fix the phone and every time I go to that store the service has been poor never ever have I been treated so disrespectfully she acted like she was more interested in her boyfriend than she was me and that was not cool I walked because I have no car I'm handicapped I had to cross a busy intersection to get there and I feel like that store has the worst service ever I never get any kind of answers that I need from them and it's not just to her it's whoever works there they revolve stores employees like candy I just don't understand why if your guests don't come first you should be doing your best to get me the phone I need to get or fix my phone because now it's out of stock and they can't fix it so why can't I get a replacement for free I just don't understand you need to fix customer service there

    I just went into the Gurnee location. The person I spoke to was abrasive and would not explain the…read moredifferent packages to me. Told me I had 3 choices, but would not explain to me how they differed. He rambled some stuff at me, that was it. I've been Verizon customer for over 20 years, and have NEVER been treated so poorly, in all those years. I just wanted to find a way to lower my bill. I'm on a plan that is $85.00, don't use my phone except to make maybe two or three calls a month. My $85.00 bill is over $100.00 a month. No extra services, programs, or phones. After decades of Verizon service, I'm going to look into other providers now.

    AT&T Store - great displays

    AT&T Store

    (30 reviews)

    $$$

    I was really happy with my experience here…read more Earlier this week I decided to get a new iPhone SE preferably in Rose Gold. Little did I know the SE was a hot ticket item and in short supply especially ones in Rose Gold. Even Apple Stores had 0 in stock! With a waiting list of over a month! Thanks God a SE was located at this AT&T store in my metal. So George and I zipped on up here blaring Bob Seger in our SUV, walked in and were helped immediately. Daniel B took care of me and he was really friendly and efficient. The whole thing went very fast. I liked he helped me select a case and screen protector and applied them carefully. The case selection was small esp for my model, but I found one that matched with rose gold shavings floating in lucite (I still am going to get another one with a pic on the outside of G probably). I appreciated he gave me a tip that if you watch videos esp on YouTube it can use data more that surfing the net or message boards. He and most people have no idea this, but I watch YouTube a lot! Another thing i liked was he didn't chit chat with his coworkers. Def at another AT&T store but EVEN at Apple Stores I've had Genius Bar employees chat or make remarks about the customers or sarcastic remarks about their devices or issues while on the floor or helping me. One more thing is the location wasn't really that out of the way since its by many highways and two tourist attractions (Gurnee Mills ginormous outlet mall & Great America theme park) plus a bunch of other strip malls. And the low lake county sales tax and low cig prices for smokeys, but honestly I'd probably go back for the outlet shopping LOL and visiting this store. Yay for fast and friendly service.

    Worst service ever, the guy that met me at the door with his oh so nice greeting then decided he…read morecould not help me at all. I was already frustrated by my new phone that I got there a few months ago was dropping calls, going straight to voice mail, I was missing important calls. He flat out refused to help me. Said it couldn't be done, that he didn't know why this was happening, nothing from him. Why was he even working there? I just gathered my coat and purse and drove home, called my daughter on her lunch hour and she fixed it! And she is older than this mean , worthless salesperson and works in insurance! Good lord AT & T get some people who know what they are doing to work in your stores! I am switching to another company as soon as I can!!

    Verizon Wireless - mobilephones - Updated May 2026

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