We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.

As somebody who's never been in a pawnshop before this one, it was an amazing experience to come…read moreout of a store with an amp and a guitar for only $200 bucks. The pricing is negotiable on 9/10 things in the store, if what your asking is actually a offer & not you being a lowballer. Great business, I'd recommend and I plan on going back once a week to see what else is on the shelves. P.S. Don't be fooled. They sell a lot more then just electronics.

I went in looking to purchase a drone of some sort. I did end up finding one (DJI phantom 3 pro)…read more Next thing you know I test test it out nothing was charged so we had the controller plugged up to see if it woukd just fly. The motors started it up and when I tried to fly it ended up going straight to the ground so the propellers broke. No issue for me so I just said Ill take it. Before they closed they gave me a day to test everything out to make sure everything worked and even now when they reopend the worker there told me if there is an issue, bring it back and we will give you a refund. Turns out to be that the controller only stayed on with the charger plugged in and didnt charge at all. When I go back the next day to get a refund(as I was told would happen) the owner over the phone told me they cant give a refund and hung up. I tried asking if the worker could contact his boss again so we can work something out but just told him he cant talk he is too busy. I woukd think if a customer for your business is needing help with an issue you would find some time. Honestly not the best experience at all and that issue needs to be fixed if a person finds a problem with an item and if they were told they can bring it back they should stick on their word.

I stopped in at the Waukegan store I am handicapped I broke my screen I was sent to fix it in…read moreGurnee repair shop that could not fix it so now I have to get an upgrade she told me was $385 I looked online and I saw one that was for free because I need to get another phone and she was used was useless ​ I went out there and then she told me that the upgrade would cost me $400 and I had insurance on the phone but yet they can't fix the phone and every time I go to that store the service has been poor never ever have I been treated so disrespectfully she acted like she was more interested in her boyfriend than she was me and that was not cool I walked because I have no car I'm handicapped I had to cross a busy intersection to get there and I feel like that store has the worst service ever I never get any kind of answers that I need from them and it's not just to her it's whoever works there they revolve stores employees like candy I just don't understand why if your guests don't come first you should be doing your best to get me the phone I need to get or fix my phone because now it's out of stock and they can't fix it so why can't I get a replacement for free I just don't understand you need to fix customer service there

I just went into the Gurnee location. The person I spoke to was abrasive and would not explain the…read moredifferent packages to me. Told me I had 3 choices, but would not explain to me how they differed. He rambled some stuff at me, that was it. I've been Verizon customer for over 20 years, and have NEVER been treated so poorly, in all those years. I just wanted to find a way to lower my bill. I'm on a plan that is $85.00, don't use my phone except to make maybe two or three calls a month. My $85.00 bill is over $100.00 a month. No extra services, programs, or phones. After decades of Verizon service, I'm going to look into other providers now.

Worst service, very unprofessional, disrespectful of their clients and when questions are asked…read morethey just roll their eyes or act like it's too much of a hassle. Even their managers are downright rude. Never come here to get anything serviced. AT & T was known for their customer service back in the day but the current generation of employees lack professionalism and leave a bad taste in one's mouth. I would give this store 0 stars if it would be possible.

Worst service ever, the guy that met me at the door with his oh so nice greeting then decided he…read morecould not help me at all. I was already frustrated by my new phone that I got there a few months ago was dropping calls, going straight to voice mail, I was missing important calls. He flat out refused to help me. Said it couldn't be done, that he didn't know why this was happening, nothing from him. Why was he even working there? I just gathered my coat and purse and drove home, called my daughter on her lunch hour and she fixed it! And she is older than this mean , worthless salesperson and works in insurance! Good lord AT & T get some people who know what they are doing to work in your stores! I am switching to another company as soon as I can!!