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    Verizon

    1.7 (42 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    6 months ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    3 years ago

    Helpful 1
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    3 years ago

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    Verizon S.

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    4 years ago

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    Verizon S.

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    Photo of Dan S.
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    8 years ago

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    Verizon Customer Service

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    4 years ago

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    3 years ago

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    6 years ago

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    Verizon Customer Service

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    8 years ago

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    Verizon Customer Service

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    3 years ago

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    5 years ago

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    Verizon Customer Service

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    6 years ago

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    Verizon Customer Service

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    8 years ago

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    6 years ago

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    Verizon Customer Service

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    4 years ago

    No customer service skills what do ever. Manager is not polite and did not care to assist me.

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    6 years ago

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    Verizon Customer Service

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    7 years ago

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    Verizon Customer Service

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    4 years ago

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    3 years ago

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    4 years ago

    Mary so called manager have no knowledge and no skills. Worst customer service..Horrible Horrible Horrible

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    7 years ago

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    Verizon Customer Service

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    7 years ago

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    Verizon Customer Service

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    7 years ago

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    Verizon Customer Service

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    7 years ago

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    Verizon Customer Service

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    8 years ago

    My boyfriend and I waited over 30 minutes to be acknowledged. Nothing. We left. Don't go to this location

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    Verizon Customer Service

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    5 years ago

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    3 years ago

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    Verizon S.

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    7 years ago

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    Verizon Customer Service

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    7 years ago

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    Verizon Customer Service

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    6 years ago

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    Verizon Customer Service

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    10 years ago

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    8 years ago

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    Photo of J W.
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    7 years ago

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    9 years ago

    Helpful 1
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    9 years ago

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    12 years ago

    EDWARD WAS GREAT! Nice, funny, personable, and very helpful!! He deserves a promotion!

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    9 years ago

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    13 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Alex and Brandon two current employees at this location, were very friendly and polite.

    Mentioned in 5 reviews

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    Verify this business for free

    People searched for Mobile Phones 199 times last month within 15 miles of this business.

    Verify this business

    AT&T Store - great displays

    AT&T Store

    (30 reviews)

    $$$

    I was really happy with my experience here…read more Earlier this week I decided to get a new iPhone SE preferably in Rose Gold. Little did I know the SE was a hot ticket item and in short supply especially ones in Rose Gold. Even Apple Stores had 0 in stock! With a waiting list of over a month! Thanks God a SE was located at this AT&T store in my metal. So George and I zipped on up here blaring Bob Seger in our SUV, walked in and were helped immediately. Daniel B took care of me and he was really friendly and efficient. The whole thing went very fast. I liked he helped me select a case and screen protector and applied them carefully. The case selection was small esp for my model, but I found one that matched with rose gold shavings floating in lucite (I still am going to get another one with a pic on the outside of G probably). I appreciated he gave me a tip that if you watch videos esp on YouTube it can use data more that surfing the net or message boards. He and most people have no idea this, but I watch YouTube a lot! Another thing i liked was he didn't chit chat with his coworkers. Def at another AT&T store but EVEN at Apple Stores I've had Genius Bar employees chat or make remarks about the customers or sarcastic remarks about their devices or issues while on the floor or helping me. One more thing is the location wasn't really that out of the way since its by many highways and two tourist attractions (Gurnee Mills ginormous outlet mall & Great America theme park) plus a bunch of other strip malls. And the low lake county sales tax and low cig prices for smokeys, but honestly I'd probably go back for the outlet shopping LOL and visiting this store. Yay for fast and friendly service.

    Worst service ever, the guy that met me at the door with his oh so nice greeting then decided he…read morecould not help me at all. I was already frustrated by my new phone that I got there a few months ago was dropping calls, going straight to voice mail, I was missing important calls. He flat out refused to help me. Said it couldn't be done, that he didn't know why this was happening, nothing from him. Why was he even working there? I just gathered my coat and purse and drove home, called my daughter on her lunch hour and she fixed it! And she is older than this mean , worthless salesperson and works in insurance! Good lord AT & T get some people who know what they are doing to work in your stores! I am switching to another company as soon as I can!!

    Best Buy - Gurnee

    Best Buy - Gurnee

    (94 reviews)

    $$

    Terrible service. Won't honor the prices on their own tags because their team won't update them…read more Never shopping here again and I worked for Best Buy for three years. Horrible.

    I purchased a stainless steel gas stove from Best Buy and had the worst outcome that was not taken…read morecare of. Spoke with Tia at 1pm 3/13/25, and told her about the stainless stove being cancelled and it stated it wasn't available but I went on the website the exact same day and it's available for the price of $1367.99 when I originally bought it on 2/10/25 it was on sale for $849.00. A month later on 3/12/25, it was supposed to be delivered on 3/29/25. I receive a email stating that my order was cancelled due to availability. I went on the Best Buy website the same day as the email from my exact order of the stove I purchased and it was still available but wouldn't be delivered until 4/29/25 for the price of $1367.99. Tia stated a supervisor is the only one that can override this situation and stated a supervisor would be calling me in about an hour. I never received the call. I get home later on and called Best Buy (around 5:06pm 3/13/25) again and gave them the case number. When I gave the case number to the next representative, he stated there wasn't anything in the notes which Tia stated she left them. I had to tell him everything again. We spoke for 15 mins on and off and then was told I would be speaking with a supervisor and they would speak with me. 20 mins goes by the representative checks in a few times and then after that he checks in at the 46 minute mark. He was really being polite and doing a good job for the most part but the service and frustration from Best Buy is overwhelming with dealing with all these things. The representative asks me at this point that it might be longer and I tell him I've already waited since the 15 min mark and it's 46 mins mark now. I told him I would wait. As I write this and I'm still on hold for the supervisor, it's now at the 50 min mark. There is no telling what the outcome is going to be but I feel Best Buy needs to honor this sale. There is no reason why they charge my Best Buy credit card and wait a month to cancel the order. All that needed to be done was contact me to see if I would like to be refunded or wait till 4/29/25 when the order would be delivered (which is what the website states and Tia stated earlier when on the phone with her). I spoke to a supervisor after being on the phone for 1 hour and 10 mins. The supervisor stated she is very sorry but is unable to honor the $400.00 difference even though I bought it and was charged for it. The money is refunded. She stated if I wanted to, I could purchase it again and she would compensate it but it would be no where near the $400.00 savings. She stated it would be a percentage. I told her that is very unprofessional and not on her part but on Best Buy for giving a loyal customer a deal on a stove to just take the deal away and not even have it as a rain check. Mind you the email stated to get the area ready for the stove to be delivered and I did just that the day before I received the cancellation notice. She stated there is nothing she can do. She apologized and I told her I would never buy anything from Best Buy again. Mind you I've purchased tv's iPads, air pods, iPhones, Meta oculus VR, gaming computer, and a whirlpool stainless still fridge. To me that's a lot of our hard earned money and I've contributed to Best Buy I feel a great deal. Their hospitality and honor towards their customers is horrible. No customer whether you purchased 1 item or 20 items should ever be treated in this manner. I'm sure it really doesn't matter to them but they definitely lost a loyal customer on this.

    Cell Again

    Cell Again

    (7 reviews)

    $$$

    Stopped by this kiosk in Gurnee Mills mall tonight to ask how much it would be to replace the…read morescreen on my fiancee's Samsung Galaxy S5. When my family and I walked up, the girl 'working' the counter was busy on a personal call on her cell phone. After a minute or so she told the person on the phone to hold on and she put her phone down then asked if she could help me. I tell her I wanted to see how much it would be to get the screen on a Galaxy S5 fixed and she mumbled what I thought was $25. I say, $25? Uhhh ok! And it the rudest way possible she replies that she said $200. While my initial response would have involved my foot and her ass, I informed her that she was speaking very quietly and I didn't hear her when she said $200. Either way, it's cheaper to pay my deductible with my cell provider's insurance coverage so no loss for me to not give them any business. Maybe the people running this kiosk should hire someone who's actually happy to have a job and isn't upset her personal phone calls during work hours are interrupted. Wish I could give this place a lower rating and urge people not to waste their time or money at this place. (Also the other two kiosks I checked with in the mall that fix phone screens, one place quoted $100 but that their technician wasn't in until tomorrow and the one by the Lego Store said $190)

    I bought a shitty samsung verizon phone as a replacement for my samsung intensity that fell into…read morelake michigan cuz my friend faked me out shakin me and whatnot. When I bought the phone I didn't realize there were no returns, and the phone is so old that the verizon backup assistant couldn't backup my contacts. They were kinda shitty to me on the phone. They have cheap iphones there but will not shop again. there are better options on EBAY!!!!

    Verizon - mobilephones - Updated May 2026

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