Terrible service. Won't honor the prices on their own tags because their team won't update them. Never shopping here again and I worked for Best Buy for three years. Horrible. read more

I purchased a stainless steel gas stove from Best Buy and had the worst outcome that was not taken care of. Spoke with Tia at 1pm 3/13/25, and told her about the stainless stove being cancelled and it stated it wasn't available but I went on the website the exact same day and it's available for the price of $1367.99 when I originally bought it on 2/10/25 it was on sale for $849.00. A month later on 3/12/25, it was supposed to be delivered on 3/29/25. I receive a email stating that my order was cancelled due to availability. I went on the Best Buy website the same day as the email from my exact order of the stove I purchased and it was still available but wouldn't be delivered until 4/29/25 for the price of $1367.99. Tia stated a supervisor is the only one that can override this situation and stated a supervisor would be calling me in about an hour. I never received the call. I get home later on and called Best Buy (around 5:06pm 3/13/25) again and gave them the case number. When I gave the case number to the next representative, he stated there wasn't anything in the notes which Tia stated she left them. I had to tell him everything again. We spoke for 15 mins on and off and then was told I would be speaking with a supervisor and they would speak with me. 20 mins goes by the representative checks in a few times and then after that he checks in at the 46 minute mark. He was really being polite and doing a good job for the most part but the service and frustration from Best Buy is overwhelming with dealing with all these things. The representative asks me at this point that it might be longer and I tell him I've already waited since the 15 min mark and it's 46 mins mark now. I told him I would wait. As I write this and I'm still on hold for the supervisor, it's now at the 50 min mark. There is no telling what the outcome is going to be but I feel Best Buy needs to honor this sale. There is no reason why they charge my Best Buy credit card and wait a month to cancel the order. All that needed to be done was contact me to see if I would like to be refunded or wait till 4/29/25 when the order would be delivered (which is what the website states and Tia stated earlier when on the phone with her). I spoke to a supervisor after being on the phone for 1 hour and 10 mins. The supervisor stated she is very sorry but is unable to honor the $400.00 difference even though I bought it and was charged for it. The money is refunded. She stated if I wanted to, I could purchase it again and she would compensate it but it would be no where near the $400.00 savings. She stated it would be a percentage. I told her that is very unprofessional and not on her part but on Best Buy for giving a loyal customer a deal on a stove to just take the deal away and not even have it as a rain check. Mind you the email stated to get the area ready for the stove to be delivered and I did just that the day before I received the cancellation notice. She stated there is nothing she can do. She apologized and I told her I would never buy anything from Best Buy again. Mind you I've purchased tv's iPads, air pods, iPhones, Meta oculus VR, gaming computer, and a whirlpool stainless still fridge. To me that's a lot of our hard earned money and I've contributed to Best Buy I feel a great deal. Their hospitality and honor towards their customers is horrible. No customer whether you purchased 1 item or 20 items should ever be treated in this manner. I'm sure it really doesn't matter to them but they definitely lost a loyal customer on this. read more

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I am local business who likes to support my community by shopping local. I noticed recently that the service and shopping experience changed at BestBuy store. I went there yesterday to return/exchange the mouse for my PC.....and just learned that is not returnable after 14 day of the purchase. I wasn't aware of this. Last time I purchased Wi-Fi router I head 90 days to return or exchange, so I assumed that at least there will be 30 day return window. I would have been ok with this if I would have known this at the time of the purchase. There's nowhere written/displayed Return Policy Notice, where people can see and read. It is discreetly printed on purchase receipt which I did not read. To be short and to the point, my personal experience this time around was horrible. read more

Wasn't sure which item to pick out of three so I spoke with Dave, a manager. He was so polite, friendly and knowledgeable. Great service and highly recommended. Thanks Dave. So impressed I had to make my first yelp review. read more

I purchased a monitor at the Gurnee BestBuy 5 days ago, decided it was not a good fit. I went to return it today, was told that they were not accepting returns this weekend. I asked for a manager, a black male named Dave came over, wreaking of cigarettes, re-stated that they weren't doing returns. I told him there was no signage stating no returns, he stated it was on the BestBuy website (it was not). I called Corporate, they couldn't understand why they refused a return either. I returned it at another BB store with no issues. I will NEVER do business with Gurnee BB again. Your customer service sucks. read more

Purchased an iPad and at check out was asked to sign up for the Best Buy membership. They incentivized this offer with a gift card for $200 and the gift would be sent in 7 days. Never received the card. Went to the Gurnee store and spoke to Danny the manager. He told me that could not be. We must have misunderstood. We were told about the incentive by two different sales persons. He refused to accept any accountability and blamed the issue on us. He did nothing to accommodate us as a result of this issue. He was rude, condescending and dismissive. I would suggest you avoid the Gurnee location as they mislead and deceive their customers. Will never purchase another item from Best Buy. Here to another retailers failure!!! They will lie and cheat for a good sale!!! read more

Worst experience i am going through right now with them. I placed a 500 dls in store order to ship to my home they used doordashed to deliver the order and order was of course delivered to wrong address and lost or w.e their "customer support team" its no help at all everytime i call they just give me run arounds on whats happening with the claim and not getting any solutions on my money back or the item i paid for already. Would not recommend for you to have orders shipped they use doordash to deliver and doordashed answer was they are only in charge of delivering items even if they deliver to wrong addresss what a fucking joke. My home number is 104 they left it at a 40 door number really. Door dashed proof of delivery to WRONG ADDRESSS. read more

Best Buy - Gurnee - Electronics Near Me - Gurnee, Illinois

The staff here are always consistently ice and go out of there way to ensure that we receive top notch service. I've never had any issues with purchases or returns. The staff takes the time to get to know the patrons and one even went as far as helping my son understand how to calculate his taxes on his purchase. During the closure of the store and only having drive up as an option they have still continued with this nice customer driven approach. For al of my needs with Best Buy this will always be my go to store. read more

Best Buy - Gurnee - Cute and super kind staff - Electronics Near Me - Gurnee, Illinois

bad customer service went in there thinking im going to walk out with a new computer for school and just completely ignore by the 10 staff members walking in the electronics department. they kept walking around just talking to each other no help with question i had. i remember when they came up to you without needing to ask for help. read more

I called to see if they had a charger for my computer. First of all you don't actually get the store you get a call center and they have nothing in stock. Everything is ordered even though I'm looking online and it says it has the product will never go back. No wonder why they are closing left and right read more

Well, I went in about three weeks ago on a Monday afternoon to buy a TV. I had a general idea of what I wanted but had a couple of questions. They had stacks of TV boxes everywhere in the department but I spent literally 20 minutes walking around the TV area without seeing a salesperson anywhere in the area. It's not like any salesperson was busy helping someone else already, there was literally no salesperson to be seen as far as my eyes could see, even beyond the TV area, so I went down the block and bought the TV at Target. read more

Stay away and use another business if possible. I still have not heard back from Best Buy since 9/23/24 when I filed a complaint with the Better Business Bureau. The representative called and told me I should hear something within a week and even agreed that the company's processes are flawed. I am beginning to think that was only done to get the case closed. They have not given me a way to contact them as stated in their email either. read more

Terrible service. Was given quote on trade in wanted to purchase new iPad. No one was available to do trade in? We talked to one of the managers. He said the person who could do trade ins was busy, after we waited 30 minutes. Then we were informed it was a bad week for trade in's???? So I guess Best Buy does not want trade ins this week. Poor communication between employees manager poorly trained. Put the iPad we were going to buy back and left. We have purchased many items at this Best Buy But no more read more

I had been LOCKED OUT of my desktop computer after I allowed BitDefender to update itself not realizing that it would restart at the Windows SYSTEM ADMINISTRATOR sign-in. I had never set up a username/passcode for the SYS ADMIN sign-in ad so I could not get past the gate dragon to the OS to make any changes. I disconnected al the peripherals and drove over the Best Buy Geek Squad for help. Salvador Gonzales - SAL G met me and quickly plugged my small tower in and accessed the Boot and startup for Windows 10. He saw my problem an got his RESCUE boot CD-ROM disc with special tools. Once he was booted up he managed to find and delete the "old" password code for the SYS ADMIN account and inserted a new password I chose. It worked like gang busters. Best of all he didn't charge me single dime for the entire session and fix. I rate this location and Geek Squad team as A+, especially Sal G. gets top marks for humanitarian of the day. read more

Good luck getting a copy of instructions to use a Garmin GPS and good luck getting a written copy of a protection plan once you buy one. Best Buy shuffled me off to someone in India who didn't know how to help. read more

Great service from Linda Bedbury at Gurnee Best Buy! I bought a dishwasher recently from Linda Bedbury who was an outstanding sales person who helped me pick out the best washer that would match my Dark stainless steel appliances. I recently had a technical issue which she responded immediately to, and was able to help me out! I give her high marks on her professionalism, product knowledge and organizational skills- great sales rep for Best Buy; I will shop there again! read more

This review is for the Geek Squad at the Gurnee Best Buy. Danny saved my husband's old iphone 6, which is no longer supported by Apple. Not sure how he did it, but we were able to get everything back, after not even being able to get into the phone. Thanks!!! read more

Dissatisfied customer - I tried to exchange an Apple Watch purchased before Christmas for a different color - same size and model just different color. I went to the store with the original receipt for an even exchange. The store would not honor the original purchase price even though I was still in the return period. To exchange for a different color I would have to pay the difference in the original purchase price and the current price. The manager said the best he could do was match the current competitor price. Completely ridiculous given we had the original receipt. An even exchange doesn't get more straight forward than this and should be easy to do in retail. It's difficult to comprehend why this was not a reasonable transaction to complete. We returned the watch and purchased elsewhere. read more

What a poor excuse for customer service, at least by the Geek Squad. I am one of the Apple product users whose phone is suffering from the now well-known battery drain issue. When I used Apple's website to find a place to have the battery replaced, Best Buy in Gurnee came up as an option with an appointment available later that same evening. Great! We walked into the store at 7:35, just a few minutes before my scheduled appointment. I was directed to the Geek Squad counter, where I was told that they couldn't do the battery replacement because they don't have any of the batteries in stock. If only. If only you had a way to contact me to tell me this before I schlepped to the store. If only you had access to my email address and phone number. Oh, wait. You did. You had *both* of those. Never again, Best Buy. Never again. read more

Always out of stock on harddrives and specific jump drives. Computer staff not very knowledgable. Greeter at the front of the store always stops to ask if you need help, but that means nothing when the staff IN the store avoid eye contact, rarely ask if you need help, ignore you, or they just point to the department you're looking for without answering any real questions. None of your staff appears to want to be there. and now, neither do I. read more

Wasted time waiting for a sales associate who had minimal to no information on their products. They did not even know what they had in inventory. I am surprised they are still in business. read more

Anthony was very great with excellent customer service! We went in for a 11 pro iPhone case and he was able to help us find what we needed. He went above and beyond by helping us order a case since there was a small area for my phone. Then, he helped us out with our screen protector that we seem to always have problems with but Anthony found it right away! read more

Very helpful staff helped me find a power adaptor for a viewing devise for vision impaired. Thank you.

Best Buy isn't my go to for appliances but I gave it a shot. Ordered a washer Thursday, delivery was scheduled for the following Tuesday. They come in remove my old washer. Put the new one in, but... it doesn't work so they take it back with them. So the delivery guys say, we're calling the office might be able to get a new one out here today. You'll get a call. No call. So I call Best Buy and they tell me they can't reorder the washer until the return is processed which is 24 hours. The next day I get an email to reschedule my delivery. So I reschedule it for Thursday. I get a call from the Best Buy to service my new washer. Service? I don't have the washer. After five calls, I finally get through to someone at Best Buy for them to tell me my washer is out of stock until December. Clearly, they don't care about customer service in the least. read more

This best buy seems well ran and organized. The moment you walk in you have a kind and courteous greeter / loss prevention associate and as you wonder through the store there is usually someone in a blue shirt offering assistance. That's nice instead of having to find someone to help. read more

Best Buy - Gurnee - Store front - Electronics Near Me - Gurnee, Illinois

Zero stars. Worst customer service ever. We were the only customers in the store and what we purchased was labeled $19.99 on the shelf but when we checked out it rang up as $59.99. My son had picked it out for his birthday. An associate and I checked the shelf and all of the same item were mispriced but he said a customer probably but it the wrong place even though he looked and there wasn't another place for it on the shelves. There were more employees then customers in the store, why are they socializing with each other instead of making sure everything is properly priced? I spoke to a manager who took a long time confirming that yes it was in the wrong place and working on his computer just to tell us there was nothing he could do. Thanks for wasting my time. I was on hold for 24 minutes to cancel my Best Buy credit card. Best Buy in Gurnee sucks. read more

Best Buy is a terrible company!! They should have gone belly up when they had the chance and spared us consumers. I buy something from Best Buy and when something goes south their response is "Sorry, can't help you". You buy something from ABT Electronics and have a problem they replace your entire purchase and apologize for the inconvenience. Big difference!! read more

I was speaking with a Best Buy representative named Suzie through the store's online chat about putting an item on hold, and they asked for a name, email, and phone number, which I provided. They then asked if I wanted to purchase the item online through a link but I said I would rather do so in-store, and before I ended the conversation they said "rest assured" that the item would be reserved for me to pick up. After a few hours I drove quite a distance to the store the representative specified and according to customer service it was never put on hold. I asked for a manager, and a staff member named Aisia said in a sarcastic tone that "he'll pretend to be the manager" and did not bother to help me with my problem, only told me that the item was not available anywhere else. There were 10 to 15 other staff members in the store at the time with no customers occupying their time and yet none of them bothered to help me look for the product or resolve the issue. I left the store with such disappointment that I would never ever recommend Best Buy even to my worst enemy. read more

Best store ever has everything. I went to get a pc with my dad and there was not the one in stock we wanted but then someone help us find a better one with the same price. Really GOOD service. Really NICE people!! Also they helped us find some other stuff I needed for my pc. BEST BUY IS THE BEST THANKS!!!!!!!! read more

Had an issue with the recent purchase since the very beginning of the order washer and dryer My order was delivered two days late due to a store error when I called them to ask why is delivery not arrived and no one let me know the person on the phone acted very unprofessional like they did not now how to explain it Then my appliances are scratched and they refuse to exchange it Talked to a manager Jake and he rudely told me they can't do anything about it. Basically he accused me of damage it my self and told me to call customer service. I stood shocked!! Couple days before I placed the order I visited the store and i was assured by the sales associate the order qualified for a $75 gift card as a part of the promotional package Never got the promotion!!! No wonder why retailers are dying... I would not consider purchasing from the store again They are bunch of liars with zero c Extremely poor customer service And here is the update!!! I was promised a compensation which should've taken 3-5 days...almost 3 weeks later I still have not received it Tell me one reason why I should still shop at Best buy?!? As they are not the only retailer who sells this merchandise read more

Recently I purchased a new phone and came in three weeks later because it was messing up. I was sent to the Samsung specialist and he told me because it wasn't messing up in front of him he couldn't help me. I walked out feeling brushed off and very upset. I went the next day to see the person who sold me my phone and he spent an hour/hour and a half trying to help and find my best options. He's definitely the reason this gets 4 stars instead of 3. I've also had not so pleasant experiences with ordering games etc but anyway. If you wanna feel helped and listened to when it comes to phone things I suggest asking to see Josh in the mobile dept. Youll feel comfortable and helped the way a customer should be made to feel. read more

I don't typically shop at Best Buy (I find they're crazy expensive), but I needed a cac smart reader and they had them in store since I didn't want to wait for shipping. The place was easy to find with good parking. I was greeted walking in the door and the guy knew exactly were I needed to go to find my item. Once I got over there another employee greeted me and showed me where it was. At which point I told him about how walmart.com sold it for a cheaper price and he matched it. (I didn't know they did this until I read the fine print on the best buy website). He was as friendly as could be and I walked out with my card reader, for $16 cheaper than the original price. If I ever needed to, I'd shop here again. read more

Just like Patricia, I had a bad experience as well. I will be as brief yet thorough. On Aug. 24, I purchased a Mac Book Pro with the help of friendly sales reps. That is the extent of my positive experience. There was an out of the box error with this product that I paid $1800 for. After troubleshooting it with the Northbrook Apple Store (Genius Bar) techs on two separate occasions and an Apple Care tech by phone for 1.15 hours, the problem still existed. So I brought the Mac back the the store on Sept. 29 asking them to exchange it for a new device. The store manager Scott Wood was unfriendly, passive, smug and uncompromising. He never apologized for my bad experience and would not even consider exchanging the device even when his own Geek Squad tech could not pinpoint the problem in store. Best Buyer lost me as a customer and I will tell everyone I know about my experience. read more

This Gurnee store has the worst customer service. I had an appointment this morning at 10 AM with car audio and they called me at 9:30 when I was almost there and they canceled saying they don't have a technician.Then I was Told they would call me back to reschedule and they never did.Called them and they couldn't reschedule me so I had to call corporate to schedule another store. Spoke to the manager Jake there and was no help.. Worst service ever. read more

Speaking about the cell phone staff....a super bunch of people. Very helpful, even with stuff that to them, are probably stupid questions. While waiting, I have overheard their interactions with other customers and they are a very patient and helpful bunch of people. Buy your phone here and feel at ease. No matter what your problem is or what you can't figure out, just go back to the store and they will set you straight. I, myself, have dealt with Adam and Neal and would highly recommend either of them. 6 months later, am still finding new stuff to do with this smartphone. Am learning that's it's smarter than I am!! read more

Best Buy - Gurnee - Electronics Near Me - Gurnee, Illinois

Shoudlve listened to all the reviews tried to order a package online to make sure it was delivered safely and even waited a week for it to come. Next thing you know my package was delayed for 4 fucking days I'm definitely cancelling my order and just going to micro center for it. All of these 9-5 losers are no help with customer service. Also I was transferred to 9 different departments before I decided to hang up and cancel my order. read more

worst store ever!!!! Purchased a stackable washer/dryer unit Aug 28,2021, first delivery date was a no/show, no call/, no text, nothing. Waited all day. went to the store to complain, asked for store manager, while waiting for store manager, there were 5 employees standing around the appliance counter, this is why they didn't answer my 8 phone calls, (too busy on their cell phones), manager finally came, told him the story, he said, "your right this is terrible customer service"! I can set up another delivery, in a week. delivery came, I asked them to wear shoecovers, that I have new carpet, they said they didn't have any, i said then be very careful of the carpet, by the third stair from ground level, they dragged the unit to which it ripped 4 of my newly carpeted stairs. after the install they left. I started a load of laundry, washer was unbalanced and wouldn't spin, tried the dryer, sounds like bolts flying around, called the Gurnee store, well, now I have to call a different number for service and claims, what a joke, filed a claim, set up yet another, haul away date. they showed up with a full truck, no room for pick up, (I was the first stop of the morning), they called customer service, well, we can reschedule for another pick up date, (still waiting for that phone call), my advice, DO NOT USE BEST BUY FOR ANYTHING!!!!! I went to Grand Appliance in Round Lake, got the same unit, for less, EXCELLENT customer service, NO PROBLEMS. I will ALWAYS USE GRAND APPLIANCE. I also know, I'm not the only Best Buy customer whom has had this nightmare. BUYERS BEWARE read more

was in best buy in gurnee last thur or friday.. was looking for help purchasing $ 1900 refrigerator ..bearded young guy was on computer and was too annoyed to help told me with measurements and availability told me everything out of stock ..so cane home went online and fridge was available so placed order ..I worked for 13 yrs in retail and this guy was worst sales associate I ever had the misfortune to encounter.. read more

The customer service at this Best Buy is horrible. Zack the manager was racist and sexist. He told me it was a manager discretion to do an exchange because BEST BUY customer service & a different Best Buy location said I can exchange my Xbox. This location was by me but now I have to drive to a different Best Buy when they are all corporate location. The bottom line he did not want to help me because of my skin color and because I'm a woman. So sad! read more

Black Friday 2016--Very disappointing experience trying to buy a laptop. I found that their prices were not competitive, and, having worked at Best Buy selling computers 12 years ago (different location) I figured they would at least be willing to price match HP, or put together a comparable laptop to gain a sale and a customer for life. Nope. So I walked outside and ordered one from HP over the phone, right in front of their building. I thought they knew better. Apparently not. I saw the same laptop I just bought from HP on the Best Buy website for $300 more. Now I know why they're called "Good Buy". Goodbye! read more