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    Ace Hardware

    3.6 (18 reviews)
    ModerateHardware Stores
    Open 7:30 am - 8:00 pm

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    Lazy customer service agent telling me to do her job.
    Cathy F.

    This was a simple order that was for 4 strands of red and 6 strands of green LED Christmas lights.  The total order with shipping and tax came to $141.98.  When I received the confirmation I laughed because the order looked like I had ordered 16 boxes which you will see with the attached picture, but of the the 10 total strands actually ordered, 6 were being shipped to me, as I wanted them to, but the other 4 were being shipped to my local store for pickup.  I immediately emailed them back because I was shocked that someone in order entry would not have questioned this order and called or emailed me asking if this was my intention. They informed me that they could not change the order and entered it according to customers selection, but bottom line for them not to contact me and question it just shows you the lack of customer care and service. After receiving the four boxes shipped to store I contacted Ace again when five days later I still didn't have the lights that were shipped to my home and that I couldn't track. The response from Sonia D. still has me upset because she gave me the tracking number that I did not have, and actually told me to contact FedEx as to the delay. I couldn't believe it because first of all I don't have a FedEx account, second of all this isn't my property to be calling on, but she was telling me to do her job. Is this Ace Hardware's policy and total lack of customer service or is this an employee who is just extremely lazy. The real kicker was right below her name is Ace Hardware's motto which is: "Helpful is our Business - Caring Is our Commitment" An ending note is also that after this order I ended up ordering another 22 boxes of lights from Menards, this would have been an order with Ace Hardware for another $307.78. If Ace Hardware was more caring or helpful I would have never looked elsewhere. Those $307 orders add up when you have to dissatisfied customer's. This was added afterwards to just state that we would still be shopping at our local Ace Hardware if it wasn't for the laziness of the employees and the manager. If the manager wasn't so lazy maybe the employees wouldn't be. Getting help from them was like pulling teeth. Your local hardware man definitely won't help you, especially when it's 5 gallon bottles of water.

    This is the ACE of the ACE crews!!!

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    1 year ago

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    Rich L.

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    1 year ago

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    Rich L.

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    6 years ago

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    4 years ago

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    Rich L.

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    5 years ago

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    6 years ago

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    13 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    10 years ago

    Great place, great staff and great selection of goods! The management is top notch and runs the place in a first class fashion.

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    11 years ago

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    10 years ago

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    10 years ago

    This location recycles latex,stains and oil based paints for a small fee!

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    Ask the Community - Ace Hardware

    Review Highlights - Ace Hardware

    re!' I brought it right back and the man was able to loosen the bolt holding the bl

    Mentioned in 2 reviews

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    Hardware

    4.0(780 reviews)
    37.3 mi
    $$

    My wife and I celebrated our anniversary here last night after making reservations on OpenTable. We…read morewere warmly greeted by the host who acknowledged our event and seated us in the back overlooking the brew room, very nice. It was my first visit to your restaurant though my wife has been here before with friends. Chad was our server. He pleasantly explained the drink and dining menus and took good care of us all evening. My bride had her favorite drink, The French Martini, and you guys nailed it for her! I was very happy with the 2025 Pils. Dinner was amazing, Skirt steak for her, brisket for me with Yukon potatoes following salads for both of us. The quality and taste of the food was great and makes us want to come back and sample other dishes. We received great service and a nice complimentary glass of champagne (with Ho-Ho's) to finish our celebration. At the end of the evening we received a big surprise when Chad came over with news that we had no bill to pay as my wife's daughter and her husband had secretly called to pay the tab! So thoughtful of them to treat us and to top off a memorable meal and milestone in our lives.

    Went to Hardware in North Aurora and came away with mixed feelings…read more The good: ambiance is great and the drinks were on point. Had the Marilyn saison and a solid dark beer. Bar program is strong. The short rib pot pie was a straight up winner. Rich, comforting, and not trying to be anything other than good food done right. The bone marrow lost me. Cooked well, but buried under too many microgreens and then oddly topped with tortilla chip strips. No smokiness either. It felt more confused than cohesive. Where it really started to miss was the overall approach. A lot of "the chef intends this..." type explanations. It ends up feeling like the food insists upon itself instead of just letting you enjoy it. That's the bigger issue. This place exists in a space where I don't think most people want to meet it. Not casual enough to relax, not refined enough to justify the performance. Bottom line: good drinks, great pot pie, but the experience tries a little too hard.

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    Wow the selection!

    Hardware - Brisket tacos

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    Ace Hardware - and more fasteners....

    Ace Hardware

    4.2(34 reviews)
    2.9 mi
    $$

    I have been coming here for years. The people are great and a picture of my dog is on the wall…read morethree times. Yes - it is dog friendly. When I have had questions, someone there actually knows something ..... even electrical questions. I love this place and the people.

    What a hidden gem! I stopped by  Ace Hardware on a whim to pick up some soil--usually, I default to…read morethe big box stores like Home Depot, but I'm so glad I gave this place a shot. I was in and out for soil... or so I thought. I ended up stumbling across their clearance section, and let me tell you--it's a goldmine. They had lighting and other household gear marked down to 60% off retail. I scored four awesome headlamps for a fraction of the price. It's not something I planned for, but I'm definitely not mad about it. I believe it was Bill or Phil who helped me out--he was incredibly helpful and knowledgeable. I asked about grow lights, and not only did he make a solid recommendation, but he also walked me over to the right section. That kind of personal service is rare these days, and it left a great impression. One thing I noticed, though, was that the older staff members were genuinely friendly and helpful. They greeted me, engaged in conversation, and seemed to take pride in being there. In contrast, the younger staff felt a little checked out... not rude, but they were kind of low energy and not particularly invested. This is not a dealbreaker, but it is worth mentioning. The fantastic selection of hidden deals, and some of the best soil prices I've seen in town. It's clear that this Ace cares about its regulars and offers value that goes beyond convenience. Pro tip: Always check the clearance aisle--you will find something you didn't know you needed!

    Photos
    Ace Hardware - Stop in to see our HUGE fastener selection.

    Stop in to see our HUGE fastener selection.

    Ace Hardware - Weber Grills on sale now! We also carry grill accessories, charcoal, lighters, grill covers & more! We fill propane!

    Weber Grills on sale now! We also carry grill accessories, charcoal, lighters, grill covers & more! We fill propane!

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    The Home Depot - Fig plant did not take. HD refused the return "because it lacked the root."

    The Home Depot

    2.6(83 reviews)
    3.8 mi
    $$

    First of all, save your sanity if you can and do not go on a weekend. I have to say I have come to…read morethe Home Depot on a weekend and just wish I had actually stayed at home. That said I did come during the week and had awesome customer service. I had to buy a bunch of different lumber to fix my back deck and the person helping me could've been more friendly, offered me lots of tips after I asked and stacked up everything to get it out front. I also had a lot of little things to pick up in different departments, and I found someone who actually walked me through motor to the store to find what I needed. From a new cage to cover my dryer vent to changing out the hardware on one of my doors. I think the key if you're looking for good service it's just not show up when they're 50 million people there. So if you can get in there before work starts because they open at like 6 AM in the morning, or go after work you'll be doing yourself a huge favor.

    Very disappointing experience with recent policy changes at Home Depot in Vernon Hills…read more I've been a loyal customer and contractor for years, but the new return policies are terrible. They make it extremely difficult to return merchandise that's only slightly past the return date -- even when it's unused and in perfect condition. The staff and store managers seem to have no authority or flexibility to help customers in any way. It's frustrating that Home Depot is becoming so rigid and unwilling to work with loyal customers and contractors. Very poor policy decisions -- disappointing to see such a decline in customer service. Better service from local lumberyard and nearby home stores.

    Photos
    The Home Depot
    The Home Depot
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    Ace Hardware - hardware - Updated May 2026

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