I was pleasantly surprised with the superb customer service when I visited that location. My first time, and definitely will not be the last. I requested help with a "broken" glass windows frame into the store for repair. The worker with no hesitation followed me outside to my car and provided me that assistance! While inside at the service desk, Roger was so friendly and courteous as he helped me with fixing the problem. He also gave me more help with locating other items in the store. As I went to the paint department, I also received great customer service in picking the necessary items. Wow! Such attention to a customer and it did not stop there...... the cashier also assisted me in getting a much needed drink I was looking for. Everyone I came in contact that day was so so so courteous and willing to help. This was worth noting. I found all I was looking for and prices were very reasonable. A very pleasant day at this Ace in Libertyville. read more

What a hidden gem! I stopped by  Ace Hardware on a whim to pick up some soil--usually, I default to the big box stores like Home Depot, but I'm so glad I gave this place a shot. I was in and out for soil... or so I thought. I ended up stumbling across their clearance section, and let me tell you--it's a goldmine. They had lighting and other household gear marked down to 60% off retail. I scored four awesome headlamps for a fraction of the price. It's not something I planned for, but I'm definitely not mad about it. I believe it was Bill or Phil who helped me out--he was incredibly helpful and knowledgeable. I asked about grow lights, and not only did he make a solid recommendation, but he also walked me over to the right section. That kind of personal service is rare these days, and it left a great impression. One thing I noticed, though, was that the older staff members were genuinely friendly and helpful. They greeted me, engaged in conversation, and seemed to take pride in being there. In contrast, the younger staff felt a little checked out... not rude, but they were kind of low energy and not particularly invested. This is not a dealbreaker, but it is worth mentioning. The fantastic selection of hidden deals, and some of the best soil prices I've seen in town. It's clear that this Ace cares about its regulars and offers value that goes beyond convenience. Pro tip: Always check the clearance aisle--you will find something you didn't know you needed! read more

I have been coming here for years. The people are great and a picture of my dog is on the wall three times. Yes - it is dog friendly. When I have had questions, someone there actually knows something ..... even electrical questions. I love this place and the people. read more

I wanted to replace a sump pump and I bought one that was recommended. When I told them that I already had the sump pump I was told because I didn't buy it from them, they would have placed a surcharge on it. Thank you but no. read more

Most friendly staff and superior service ! I just was shopping a patio set and was planning to bring it home myself (saving the usually $40 delivery fee). The friendly manager asked me where I live (like 2-3 miles away) and then offered to drop it off for free. Even in the next half hour. What a nice neighborhood store ! (And this wasn't my first positive experience with her as a manger being very customer focused) Highly appreciated and recommended! read more

Picked up a smoker (Traeger timberline 850) and it had some issues with the auger. Spoke to Paul and he made it right. Garrett assembled a new one and delivered it first thing the next morning. Great service all around. Awesome smoker. read more

This is one of the Laskowski owned Ace stores in the northern Illinois suburbs. I came to this store for a few quick cleaning products. The minute I entered I was greeted by an associate named Patrick who introduced himself and asked if I needed any help. The ladies at the front counter were equally as pleasant. This is what you always get when you shop at an Ace store. Friendly knowledgeable people in your neighborhood. read more

Friendly and helpful. Real friendly and real helpful. I ordered a wheelbarrow off the internet. Picking it up, they asked if I wanted it assembled or unassembled. No charge for assembly! Friendly! I've stopped in for garden supplies and small items such as an ice cube tray. So? In this huge store, each employee knew exactly where the item was and the variety available. When you walk in, they greet you. Very likable people. Everyone. read more

This is the most excellent retailer for at least 30 miles in every direction. Convenience, availability, super-helpful staff, everything you need put in stock 3 months before you know you need it. I would tell every store: if you want to train your employees in good customer service, then send them to work at Libertyville Ace for a few months and then have them come back to their intended employer. read more

This is my favorite Ace. Everyone in the store is always so helpful and friendly. Rodger, John and Joe stand out at the service desk. They've helped me on many occasions and always do it with smile. read more

Shop local. Skip the big box stores and go to Ace. They carry items the others don't and provide great, friendly service.

I know people are looking for Masks and Ace has priced them at over $50.00 we like Ace however it appears the price Is over $25.00 More than priced other stores For the same amount of masks. read more

I like shopping at Ace Hardwares, but this one had a fairly unfriendly staff. Professional, helpful, but not friendly.

Jennifer was so great at checkout! She was knowledgeable, helpful, kind, and full of holiday spirit. Shopping at ACE has suddenly become a delight. Thanks Jennifer! read more

Will continue to give this store business. Paul the GM is awesome. His attention to customer satisfaction is unmatched. House calls on new grill or replacing defective holiday decorations and everything in between the team at Ace has been top notch. Paul and his staff are always willing and able to help and make sure everything is right. The way it should be! read more

Love this Ace Hardware. Have been shopping here since I was a kid. Now MY kid enjoys shopping with us here! Mini-shopping carts for the little ones, great card & gift section, helpful staff, great location. They have everything you need from baking pans to mailboxes to tools. Love this store and staff! read more

Went for a cookout benefit. Got there and they only offered us candy bacon even though they were making burgers for staff. was not fun for the kids as advertised. Didn't make a donation. didn't buy anything read more

Customer service is not known at this Ace in Grayslake . Will not shop at this Ace ever.

This store has only become more expensive and they were already expensive. We used to prefer shopping here over the big box stores, but it has become impossible to do so. They have changed their selection, and quality, of merchandise, of course not for the better... used to have the best selection of paints. Now they only have Rust-o-leum and a house brand which is likely also Rust-o-Leum w/o their branding. used to have a good, varied, high quality selection of nuts, bolts, screws, but this has also been cheapened down to a lower quality brand and few choices. Unfortunately, as much as we would like to support this 'quasi-neighborhood' store they no longer make it easy, sensible, or frugal to do so. Good luck. You're gonna need it. read more

We were getting donuts from the Little Red Donut Truck and the workers there set up seats, tents, and gave out free water to the people waiting in line. It was very nice of them to do that in this extreme heat! read more

Once upon a time, two city mice ventured out into the suburbs. We needed some space to work on framing our artwork, and one of the city mice's parents were out of town. Several days of framing mayhem by semi-professionals (i.e. us) resulted in several pieces of broken glass, a few teary eyes, a few panic attacks, and one brilliant idea. ACE. We needed glass cut to size, and fast. Unlike corporate giant mega monster, Home Depot, Ace cuts glass and plexi still. Better yet, the friendly glass cutter man at Ace who cut our glass did a great job, and when I tried to pay him, he told me to put a few dollars in the charity donation jar for a children's hospital. He saved our lives and he loves the little children. Ace also has an amazing red tinsel Christmas tree whose tackiness calls to me in the worst way. Maybe I'll come buy it. read more

Ace is the place to run to when your working on a home project. You can always find someone to help you if you have questions. The store may seem small but they carry almost everything. The prices on the other hand can be higher the Lows or Menards. read more

Ace Hardware - Big Foot - Hardware Stores Near Me - Libertyville, Illinois

"Meh. Fun to go to love to go up and down the escalator and make forts. Good condition Hardwear. One thing I tried to make a pull up bar with a shower curtain and it fell down. Like WHAT. Good customer service has every Hardwear necessity you need." -My 12 Year Old Sister read more

I made a special trip to this store thinking they had superior customer service and inventory. Boy was I mistaken. I requested help in the electrical area and was told to wait in isle 51 for help to arrive. After 10 minutes I gave up and bought a few unrelated items. The lady who checked me out asked if I wanted to donate to Red Cross. When I declined, she became sullen, snippy and rude. Bottom line, at 12:30, there were virtually no employees on the floor and the one I did find was clueless. I headed to True Value and it was fantastic. WishI hadn't wasted my time at Ace. Dave K. Lake Bluff read more

The staff here are the best. I had purchased a Weber grill from them, in April, and I ran into a small issue igniting it and I talked to Paul and the problem was resolved in less than a minute. It was minor but these people are so nice and knowledgeable I had to post this. This is my go to store. Note, they had originally assembled and delivered the grill. Again thank you read more

Amazing service by Linda. Called for lawn product that is on shortage at all the box box stores. Linda put what I needed in a cart and had it waiting by the register. Then, the value of Ace...it cost 1/3rd or 2/3rds less than Amazon. Let's face it, customer service has become the exception not the rule. Customer service is still there with Linda at Ace. read more

Of course, on this New Years day with 10" of snow, our snowblower wouldn't start. I hadn't run it for two years. I took it over to the Ace Hardware in Libertyville, thinking I'd drop it off and have it tuned up (after three years of no maintenance). I was expecting a 2-3 week period with out the snowblower, which is a bummer in January. But then Richie rolled it back behind the drop-off counter, looked at it, considered the cause, pulled the spark plug and put in a new one... voila! It now runs fine, and they charged me only for a new spark plug ($4). I'm an idiot, but these guys are FANTASTIC! Saved me a $100 tune-up as well as 3 weeks of shoveling by hand! read more

In general I prefer to go to smaller hardware stores if I can help it. This one is the closest to my house and fits the bill of offering personal service. When I am here I always get the help I need, despite the endless number of aisles the staff seem to know where everything is located. Last time I was in this store, the sales associate kept coming back to me with more options to solve my building issues. He never gave up. I later found out that it was his first week on the job. I was impressed by his desire to help me find the best solutions. Some of his suggestions were outside the box of regular thinking but it honestly helped me. Coming here is always a positive experiance. read more

Ace Libertyville is a great resource whenever I need hardware or advice. Many thanks to Rich for his knowledge and help on my recent chain saw purchase. read more

Love this place... great selection of hard to find hardware and plumbing supplies.

On August 16, 2014 I called asking if they had a receipt/invoice book. They said they did and then we hung up. I went there within a half hour, and the sales associate at the front was so kind. When I walked in, I asked her where the receipt/invoice books were. She said "are you the one that called a little bit ago? I have it right here at the register". How awesome is that?! This has to be the best service I've had in a while! Rock on Ace! read more

What a great place. A very well stocked hardware store. Helpful and friendly employees. I have really grown to like this place more than the big box home improvement stores! Give it a try. read more

Awesome service. Always helpful. Will often go out of their way to accommodate, deliver and service your needs. I LOVE Libertyville Ace! Some cashiers are a little weird though... they take a REALLY, REALLY long time! read more

Had the best experience at ace today thanks to an employee by the name of Bob, he went above and beyond helping me find the right hardware to hang a few different shelves. He was super knowledgable and took the time to share his expertise with me, and I could not be more appreciative. Thank you for your kindness and superb customer service! read more

I have been a customer of Ace Libertyville for 19 years. I have always enjoyed a great experience at this store. I find what I need, I get valuable advice, and they support the local community. I hope they are here for years to come. read more