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    Verizon

    3.6 (14 reviews)
    Closed 10:00 am - 7:00 pm

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    I was really frustrated cuz my phone died I needed to switch my phone over to one that I

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    Verizon

    Verizon

    (42 reviews)

    $$$

    I stopped in at the Waukegan store I am handicapped I broke my screen I was sent to fix it in…read moreGurnee repair shop that could not fix it so now I have to get an upgrade she told me was $385 I looked online and I saw one that was for free because I need to get another phone and she was used was useless ​ I went out there and then she told me that the upgrade would cost me $400 and I had insurance on the phone but yet they can't fix the phone and every time I go to that store the service has been poor never ever have I been treated so disrespectfully she acted like she was more interested in her boyfriend than she was me and that was not cool I walked because I have no car I'm handicapped I had to cross a busy intersection to get there and I feel like that store has the worst service ever I never get any kind of answers that I need from them and it's not just to her it's whoever works there they revolve stores employees like candy I just don't understand why if your guests don't come first you should be doing your best to get me the phone I need to get or fix my phone because now it's out of stock and they can't fix it so why can't I get a replacement for free I just don't understand you need to fix customer service there

    I just went into the Gurnee location. The person I spoke to was abrasive and would not explain the…read moredifferent packages to me. Told me I had 3 choices, but would not explain to me how they differed. He rambled some stuff at me, that was it. I've been Verizon customer for over 20 years, and have NEVER been treated so poorly, in all those years. I just wanted to find a way to lower my bill. I'm on a plan that is $85.00, don't use my phone except to make maybe two or three calls a month. My $85.00 bill is over $100.00 a month. No extra services, programs, or phones. After decades of Verizon service, I'm going to look into other providers now.

    Spectrum

    Spectrum

    (27 reviews)

    Recently, I changed my mobile phone service to Spectrum because they seemed to have the best…read moreprepaid service I could find. Many of the deals were contingent on buying a new phone (I wanted to keep the old one). I was ready for that. I had checked and my old phone was supposed to be compatible with their network. The other contingency was that, for this deal, you had to subscribe to their tv and cable services. No problem. Have had them for years. Lastly, the best deals required that you have 2 or more lines on your contract which, realistically isn't a great discount because you have to pay $29.99 for each phone. I'm not complaining yet but we'll see what happens next month. Oh, I had made an appointment which they honored but they served other people during my time making the 20 minute process last an hour and a half. They did impress me with one of my giant fights. Normally, this goes out to restaurants but the Spectrum store had a sharps container in their bathrooms. It is so overlooked and I always worry about customers and employees getting stabbed with dirty needles. Only the second time, out of 100 that provided this service. So even if I hate their service I will always give them credit for the sharps disposal box.

    Spectacularly rude, shockingly lazy, and completely unprofessional staff. The supervisor doesn't…read moremanage anything -- they just preside over the chaos like it's normal. If you value your time and basic human respect, go literally anywhere else. Spectrum is a disaster.

    Verizon - mobilephones - Updated May 2026

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