I was helped by Nathan 30 minutes of closing. He was very patient. He took his time. He didn't…read morerush. He still offered me promotions and upgrades. Also, the guys that were there that were waiting on him was very patient. They didn't rush to sell, even though the lights were gonna cut off in 40 minutes, they were still patient and at the end of the transaction. I didn't have to pay anything, but I still wind up paying my phone bill due to the fact of that patient and I'm doing everything that I can do in their power to help me to get a new device I would recommend this location to anyone who is in need of a new device and great customer service ask for Nathan of one of the guys that worked with him. This store has a great team. I was just in there today and received great customer service from another guy as well. I wouldn't go to any other store but this one I appreciate you guys keep up the good work.

Employees act there like you're bothering them. They are not there to work. Sitting around doing…read morenothing and don't even bother to greet you. When asked for help . Had the phone shoved back across the table and said we can't do anything. You have to call customer service. Didn't offer to help. Nothing. Completely dismissive and this is a corporate store. Lazy, entitled and obviously just there to pick up a pay check. Oh, and the ignorant manager had to have the last word every single time we pointed out a failure in their customer service. They are not responsible for anything which is endemic these days. Give to charity rather than these ungrateful people.

It would have been worth it to go to Gurnee'a Verizon Home Store since this is a 3rd party retailer…read more(not specified on the building). Most the employees were nice and knew what they were talking about, but also did not explain things very well. We had to wait a few extra days for a pre-ordered phones (that the app said was shipped, over-night, and received/signed the next day bur we didn't receive our phones for another three days and I had to call them to see if it had arrived). Then, I had not known there was be additional charges like the 19.95 "Ready 2 Go Set Up - Smartphone" per phone and that was not disclosed to us when we were paying "the taxes" for our phone (that's the only thing said when she said we were paying for when we got our are payment method). We could have easily set up our phone ourselves like we have in the past and saved $40 dollars. The deal we got through them is the exact same we would have got at the home Verizon store. I would have said no to having her set up our phones if I knew there was a charge but she didn't even ask if we wanted to set them up or have her do it (idk if that is policy but I'm not happy about it at all). Like I said, they were very kind employees, but the extra charges and wait time was it worth it when I could have driven 15 minutes down the road instead. *** UPDATE: we went in to talk about everything the next day and have been taken care of. Everything was kindly explained and the charges were taken off because nothing was explained to us prior and if we were aware we would have been able to decline the set up fees and do it ourselves. I appreciate the owner reaching out. The store manager at the time had wonderful customer service(as well as the young lady working with him in 10/30).

I want to warn everyone about the Verizon in Antioch, in front of Walmart…read more 1. It's not a Verizon at all. Which I feel like is really scammy on Verizon's part. It's a go wireless who is an authorized of Verizon. Also poor decision making on Verizon's part. So- my 70 yo mother went there ti get a new phone. ( thinking it was Verizon corporate) She gets home with a new 13 mini ($699) and a $330 bill for "accessories" An employee named Nicoy T went to the bank on her lol. Some of it she didn't need but it was obv just a sell- that's their job I can accept that. But $25 was a setup fee. Soooo yuck for business practices- but at this point I'm still just annoyed and intending on letting her keep all the unnecessary accessories. Then I get to the part of the bill that is $100 of screen protectors. We all know we need a screen protector( you can get them on Amazon super cheap btw and I drop my phone like 6/7 times a day, they've never failed me lol) So overcharging for one, since it's a cell phone store, I totally get. But to sell someone that obv doesn't know- 2 screen protectors is just unreal. One was a liquid screen protector and one was just the tempered glass you stick on. He of course opened and used both as they do for you, as a courtesy, when you get a new phone. If these things work and are worth $60/$40 then why would she need 2? And let's be honest- no one needs 2. So then I decided- nope- it's all going back!! Don't try to scam old ladies- it's not cool. SO YOU GUYS- today I go in there, nicely trying to return the stuff ( NICOY T of course wasn't there) They tell me they can't return either of the screen protectors( obv they've been used) ( to really nit pick- they weren't used by my mom, she didn't open them and put them on) But I just politely asked if there was any way to refund once- since we both knew 2 was overkill) Nope. Fine- I'm moving on. She got $100 credit for all the refunds. She was also told this was an even trade- $699 trade in for $699 phone. At the time they were running a promo and I was honestly surprised by the $699 trade in but hey‍ So Nikoy T told her a box would be coming in the mail to send in the trade in and credit her Verizon bill the $699 they were charging putting on it for the new phone. 3 weeks later- no box- so I asked him if he could also check on that. He digs around on her phone FOREVER and finally says- oh I see what happened. She was only getting the $699 if she upgraded to unlimited( she is old she doesn't use much data) I ask her- she wasn't told this. She legit said she has no idea what plan she even has and no one( NICOY T) mentioned anything about her plan at all. So I ask the guy today if I can still do that? I could. It's an extra $30/ month so I decide to wait- she doesn't use more than whatever her current data is- so $30/ month might not be the better option for a $699 trade in. I ask about the trade in value without the plan upgrade. $10. TEN. So I left, mom will have to decide which route to take. AT&T looks pretty good right now. Honestly I just want everyone to know- don't go to this place. They seem very scammy. Either go to the Verizon corporate ( there is one in Kenosha) or just go to ATT. I'm honestly considering switching back to ATT just because of this mess. Just seems all around poor practice. This is only the quick and dirty as well- I could go on. The employee who sat there for 50 and didn't help the person behind me or help me when the guy helping got a bloody nose and went in back for 20 min. And then didn't wash his hands and used his knuckle instead to finish up touching her phone. Covid lately? Just steer clear! I posted this on my social media and got hundreds of comments of people saying they had bad experiences too. And many more saying this review helped them decide not to go there so I hope this saves you too!

I had to trade in my previous phone, and the process was easy, quick, and straightforward. When I…read morewalked in, someone was there to help right away, and I only had to wait a few minutes on a Friday evening. The staff at this location are professional and efficient. Billy took time to go over the billing process and provided a receipt at my request. Compared to other store locations I'd say this one was by far the best! Highly recommend

I went into this store with the intention of switching back to my previous phone…read more Long story short, I lost my phone for over 24 hours, during a work trip, and was stuck getting a new one to be reachable for my job, only to have my phone found and returned later. I missed the window of return due to illness (yep, sick for two weeks plus) so I felt stuck with this new phone that I never really wanted, and frustrated with it's functionality even though it's supposed to be "better". I hated it. It's the newest iPhone XR - stress makes you do stupid things and spend money - and my old phone was an 8plus, which I loved. Not to mention it has all of my fave apps and my life on it by now. After talking with George at the AT&T store, he convinced me to keep the XR, I'm already paying for it so why not? And he showed me a better way of using it so it's more like my old phone, but better. He showed me shortcuts, ways to resize my keyboard and even how to add the touch button that I missed so much from my 8plus. What a bonus! He was even sweet enough to share his screensaver photo with me (by air drop) so I now have Rick & Morty to brighten my day every time I pick up my phone. George was a light at the end of this dark tunnel, technology can be so irritating, but he was really kind and professional and I will always go back to this location for all of my cell phone needs.

Super helpful! Figured out where battery was hidden and then replaced it for me…read more Wish I remembered his name! 10/5/26 at 5:14 pm

Great resource. These people know what they're doing. I use them whenever I need a specialty…read morebattery.

Store seems pretty well stocked. Counter gentleman knew exactly what we needed and the options…read more Very courteous and helpful.

Jherson was incredibly helpful! Whay a nice store! I will Be…read moreback!!!!! Great service!

I paid for a home security system, installed. Installation was quick, the bill came quick, but the…read moreservice is non-existent. Are they out of business? After repeated calls to an active voicemail, and text messages, nothing. This has become a huge pain in the ass. Unreal. Go elsewhere.

I had three companies to come to my office and home to bid setting up security cameras. GoPro…read moreSolutions was the most professional and informative. He educated me on exactly what was involved; the different quality cameras, hard wired vs WIFI, doorbell cam, networking and recording and more. I deal with a lot of contractors. I didn't tell him what the others had quoted me. One had all NEST cams that I could have set up myself that he charged me more for than I could have purchased at Home Depot. When I asked him about it he never called me back. I feel 100 % that my home and business are totally secure, this is a quality operation that you can depend on. He came out personally to ensure that everything was perfect multiple times. Ran through all the programming and software. Helped my wife get set up on her phone. Hard to find guys this committed to their trade and customer service. You won't be disappointed.

I have a great experience at this location. Previous reviews were not good. It's a new staff with…read moremore technical support. I was greeted immediately and asked how can we help you. And I explained I was not able to dial out and text. The young greeter asked for my phone and she did something in the settings and service was back on. There was the assistant store manager Gina who was helping me with another concern I could tell she was really trying to help me. Gina setup other features that I had problems with. As well as Ulysses had a great customer focus in helping me. It take a certain kind of person to deal with customers in person and the staff shows their customer service skills

wow, I must've spent 2 1/2 minutes in the store before my service was finished. The friendly…read moreemployees here at the T-Mobile, we're nice enough to confirm with me that the data plan is working on my girlfriend's telephone... I immediately got some late text, after walking in they're doing magic in this place. Shout out to, Rafael!

I've been going here for a while... the managers are all super helpful if you have any issues and…read moreall of the employees are very nice. The loyalty program is pretty solid, and you should definitely buy a $10 tote bag to get $5 off all your future orders (no-brainer) Unless you go at a super prime time, the lines are usually short or non-existent. I still shop around for deals, but in general this place is very solid and an asset to the neighborhood.

I love Ivy Hall! I first went to them because they carried a product that I like & my other place…read morewas out. But I stayed because of the high caliber of budtenders! they are all amazing but I want to shout out Mike for the outstanding service he gave me!!! so many great humans work there!