I went to all the local big box stores looking for the torsion spring that I needed but no one had…read moreit. I was pointed here and wasn't disappointed. They made my spring while I waited and offered pointers to me on installing it. I got home and tightened one of the end bolts too tight and broke the end of the spring. Totally my fault. I brought it back to the store and they fixed it while I waited for no charge. Great experience here!

Excellent Service. Very professional. Quoted timely…read more Service completed next day. Premier commercial garage door business.

The service technician was completely inept, sloppily dressed, lacking in business accumen, and…read moreapparently disoriented (more on that below). I also got the feeling they were overselling. Save yourself the trouble and look elsewhere. I contacted Active Alarm Company because they had previously been responsible for monitoring my alarm. They're located in Lake Zurich but service the Chicago area; I'm in Lincoln Park. I gave them a call to come out and take a look at the system. My initial conversation with the sales representative seemed productive; we set up an early morning service visit (7:30). The sales person said that it would not be a problem to connect the alarm to the phone line. But then the day of the service visit came. To start, the technician called me at 5:30 in the morning. I had initially planned on rolling out of the bed at 7:20, so suffice it to say I was pissed. When he arrived, I realized that this particular technician was an older gentlemen, so I was hoping that he would bring his many years of experience to bear on our alarm system. Not so. It became pretty clear that the technician was pretty out of touch with current technologies. He spent a good three hours walking up and down the stairs of our house trying to connect the Comcast phone system to the alarm. Then, when he finally had it done and did a test, he determined that our system was outdated and would not work with the Comcast modem. This after four hours of work. (Mind you, I had been explicit in mentioning that I needed to be into work that day, hence the reason for scheduling the early visit). What would have been more effective would have been to look at the system and first determine if it would work. Instead, he spent wasted hours trying to rig a system that was never going to work in the first place. Also, he was obviously disoriented. Every time he went out to the truck he wandered up and down the street looking for his vehicle. I thought I was seeing things. But all three times that I watched him go out to the street he looked around with this stupid blank stare. Obviously this does not inspire confidence when this person is charged with helping to protect your home. But what really got me was when I overheard his manager tell him on the phone that he didn't want him to "leave there empty handed." (The technician had the volume on his phone turned up so loud that I could hear the entire conversation). When I confronted the manager with that piece of information later in the day, he tried to (unconvincingly) explain it away. In spite of all that, I was still willing to give them a chance. However after prodding for quotes for four days and receiving nothing, I finally gave up. I went with Alert Protective Services. Their monitoring fees are $5 more a month, but the installation of a brand new and much better system cost me much less than the rough estimates I was given over the phone. Plus, Alert Protective services ripped out the old system and installed the new in less than 2.5 hours. It would have taken the Active Alarm guy at least a full day, based on my observations of his work. So if you're in Lincoln Park look elsewhere for alarm systems. See my review for APS coming soon.

My experience with Active Alarm has been excellent. I've used them for many years, and they've…read moreprovided security systems for 3 houses for us in that time. I have found their products, technicians, and customer service to be of great quality. I also appreciate their friendliness, professionalism, and responsiveness to my questions. When I had an issue, they went above and beyond to fix the problem efficiently. I enjoy working with small family businesses, so that's a plus, too. Recommended!

I have service at my Home and Office in the City. Rich & Joel were great to work with. We had a…read moreshort at the house on a panel and it was rectified by the next day. I appreciate having a local family owned business as opposed to a conglomerate when it comes to protecting my family and business. Their technology is on par with any other companies I have seen, but it's the service that makes a difference. What a relief to have a local company that you can call and speak to a live person who actually "gets it." Becoming rarer and rarer these days. As a lawyer who helps people Buy and Sell Real Estate, they are someone I refer Clients to when buying homes. They have my highest reccomendation.

I have nothing good to say about this company. We had a break-in in my condo building, so I wanted…read moreto activate the existing in-unit alarm which had been installed by M&R when the building was originally converted. I first contacted them on February 22nd and was told they would get somebody out right away, and it would cost $150 for activation. I even explained the situation and told them that, given the break-in and their status as the company which had installed the original system, that if they did a good job I would recommend them to my many nervous neighbors. They didn't do a good job. After our initial conversation I had no contact at all from the company for two weeks, and had to contact them myself to ask if they still wanted my business. After several more tries we finally got an installer out to my place on March 19th -- nearly a full month after I'd originally contacted them. After that I waited three more weeks before I heard from them again...when $250 was charged to my bank account. I never received an invoice or any other warning or explanation. I honestly expected the cost to be slightly more than their original $150 estimate, but is it asking too much for them to at least tell me they're going to charge $100 more than I'd expected, and maybe provide a reason why? Do yourself a favor and do business with a company that actually seems to care about its customers.

Onsite crew used residential scare tactic to try and sell me new $16,000 HVAC system. Second…read moreopinion told me that system was fine, has copper parts and better than current systems. Worst case, I could care for a minor issue for $1,000. Onsite crew also did not wipe down multiple vent covers after cleaning ducts. Owners were willing to have crew come back, but I have a deep cleaning crew that will care for that so I told them I will care for it on my own. This other company's crew, EconGenie also will use air scrubbers when performing the cleaning to eliminate floaters. My next duct cleaning will not be with Air Solutions, but Eco Genie.

Vent covers were left off, pictures were not provided until requested and the price of an OXY…read moresystem of some kind was cheaper price from what the guy that showed up said and the owner which her rate was more expensive. The most frustrating part is the dust still in vents after completed. Unhappy and would not recommend.

Purchased 8 camera security system with 4 cameras installed initially. Installation went fine…read more One of the cameras kept disconnecting so we called for service. It was a challenge getting the guy to come out but when the Stealth owner came out we talked about adding the additional cameras. He repaired the 1 camera saying there would be no charge if we added cameras. He suggested 4 cameras, we just wanted 3 because his prices went up so there was a stale mate. He ended up sending a bill for the repair which we promptly paid. Next the app on my phone stopped working. We called so many times asking for an appointment and even said we understood there would be a cost which we'd pay. Without the app, the security system was pretty much useless since the main purpose was to view our home while away and or on vacation. NEVER did anyone return our calls. We even had others call tech support using their cell so perhaps he'd return the call to someone else. Nothing. Thought of contacting the manufacturer directly to see if there were other sales / service reps that could help us but he strips all manufacturing info from the security units. Worst company and service ever!!!!! We finally purchased a new unit (we were able to use the cameras) that we totally control. He has no admin rights or access!! We once again have security and can view remotely as well from within our home. UPDATE: in response to the comment left by owner, the payment was not delayed. We were billed quite a few weeks after I sent the text saying we were not moving for way with your proposed 4 cameras. Once we received the bill, it was promptly paid. Just as you have the right to determine who you will service and who you won't, we have the right to share our actual experience. Also, this was NOT an internet issue and with 30+ years experience in IT, we can assure all it was not an IT issue.

Update on Stealth Security: I am still very happy with my system and appreciate the work the guys…read moreat Steath Security do! Any rare issues I have they help me right away. Still a fantastic company and recommend to anyone who wants a great security system for a great price!

Excellent service, excellent staff, fair pricing. If I need computer service in the future, I will…read morego back to Slades Corners.

I had been having issues with my computer overheating so I called and dropped off my pc. The staff…read morewas super friendly and very helpful. Within a perfectly reasonable amount of time, they diagnosed the issue and began repairs. After a reasonable wait time for a part to arrive, my tower was repaired and they were even kind enough to install a new component as well. If I have any computer repair issues in the future, I'll definitely be going back. Thanks for all your help guys. I especially enjoyed our conversations at drop off and pick up. Wishing you all the best.

My contractor highly recommended them - they came out to get a plan and measurements. Pricing was…read moreextremely competitive for what I needed. About a week later they were on site and Installing the shower doors - perfect fit. A perfect install and even cleaned up their work. A definite recommendation for their product and work.

Needed a shower door. Reflections in glass sent out a technician to take measurements and…read morediscovered that my shower base was slightly out of square. They provided me with possible options, and I was able to see what the door and materials would look like in their Waconda showroom. The price was competitive and the work was done quickly, cleanly and professionally.

We can't say enough about the service and quality of work Hasting did. Fantastic. Service with a…read moresmile and they back up their work with a guarantee! How sweet is that, Thanks Hastings

I tried to request a quote in March; website appeared active but listed phone number no longer in…read moreservice.