We were looking for the best of the best home security system. Found Vivint and loved what they had to offer.
We installed 7 outdoor cameras, security system and the Works. We didn't have the cloud backup device installed because they didn't have one. So all we can do is see up to 1-2 months on our phones if that. It didn't pickup all movement even on highest sets. We called and told them in which they wanted to charge to have a tech come out. We were within our warranty period and disputed this.
We were on vacation and system went down. Couldn't remotely get it up and running again. Called and explained this, they wanted to charge me for their system failure to have a tech come out under their so claimed warranty.
We ended up selling the house, security system went with the sale of the house per our contract. We called to cancel services, they said we had to payoff the balance with 3rd party financing before they can cancel. So, we paid it off then called back and was told a different story. Still wouldn't cancel us. We called back a third time to cancel our end so the new owners can get set up. We got the run arounds again. Each time we spent hrs of time for nothing.
Upon the last call the supervisor statues on the call with us. Finally confirming everything was paid off, then confirming we got an email about it. We finally did.
Within a few minutes a rep reached out via email stating the new owners want to have the security system removed from the house. I called their bluff because the new owners bought the house because it had this system. In addition, the new owners wanted me to show them how it works. So I highly doubt that they called within minutes of our cancellation to supposedly have it removed.
The new homeowner and us keep in contact. They never mentioned it to me, and if they tried to set it up and got pushback like we did then I can see them saying they want it removed. However, they wouldn't call out of the blue to just have it removed. Plus, since it's paid off, we were allowed to cancel services, they never mentioned at this time the email below.
Why would I or my wife have to ask for the system be removed? Makes zero sense. Again just lies and they got caught up in it.
Vivint customer service sucks. Worst we've ever experienced and paid top dollar for the system.
Look elsewhere plenty of better companies out there that offer top notch services. read more