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    Family Rooter

    4.6 (15 reviews)
    Open Open 24 hours
    Updated 1 month ago

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    Response quality

    Excellent

    Response time

    10 hours

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    I asked for a quote for a small project, a simple tub removal and installation of a new one. Every place I've called has scheduled time to look at the project and new tub to provide an accurate quote. Some places did charge a small estimate fee that was waived if I went with them. This place wanted to provide a quote over the phone and then failed to call at the scheduled time.

    Extensive rodding from the house out to the city main line.

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    30 days ago

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    Samantha G.

    Thank you Lynn!!! Let us know if you need us again.

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    Review Highlights - Family Rooter

    Through out the years Tim has always answered my questions & concerns with the issues we have in this home.

    Mentioned in 7 reviews

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    Burr Oak Plumbing

    Burr Oak Plumbing

    4.9
    (47 reviews)

    We were greatly pleased with our first experience with Burr Oak Pluming. Peter, the owner, was…read moreprompt and professional. And he completed the job on time and within budget. Our project was unconventional as we needed a shower fixture for a cinder block shower enclosure. Peter arrived with all the parts required to complete the job without interruption and most of the fixture assembly was done in the back of his "workshop like" truck bed eliminating a mess in our house. The finished product installed on the cinder block wall of the shower actually looks rather nice, considering this fixture is generally placed behind a wall, out of sight with only the shower head showing. I would not hesitate for a moment to recommend them to everyone, and for all of our future plumbing needs, planed or emergency, we will definitely be calling Burr Oak Plumbing.

    Absolutely fantastic! I had several plumbing issues that arose all in one weekend and searched yelp…read morefor a local plumber and landed on Burr Oak Plumbing based on all the recent positive reviews. Pete contacted me in less than 24 hours from the time I opened the project in Yelp and we discussed all the issues that I found over the weekend. He gave me some troubleshooting pointers to try on my own first to see if it resolves the issue. FYI - Those pointers were spot on and my issue was resolved. For those other issues, faucet replacements, valve cartridge replacement, overflow flow repair, and hot water heater expansion tank replacement, he provided an overview of the issues, upfront cost for parts and labor. His prices were extremely competitive and his hours are flexible! The work was done so quickly and issues are now resolved. Pete is extremely professional, honest, and personable. I have Burr Oak Plumbing permanently on my speed dial and will be using Pete for all my future plumbing issues! Thanks Pete!

    Illinois Sewer And Drain

    Illinois Sewer And Drain

    4.3
    (23 reviews)

    Very good, fast and freindly service. If I ever need a plummer again, I will definitely use…read moreIllinois Sewer and Drain.

    I hired Illinois Sewer and Drain Inc. to repair the plumbing in my master bathroom. At first, I was…read moreimpressed because they responded quickly and completed the work right away. Unfortunately, that's where the positive experience ended. After the plumbing work was finished, I had multiple tile professionals inspect the shower before moving forward with the remodel. Every single one pointed out that the liner had been installed incorrectly. They explained that there should only be one shower pan liner, not two liners glued together. I contacted Steve to let him know about the issue. He agreed the work needed to be corrected and told me he would come back to fix it. On Monday, we agreed he would return on Wednesday. When I reached out Tuesday to confirm, he rescheduled for Thursday. On Thursday, I contacted him again to make sure he was still coming. He pushed the time back, saying he was trying to find a single liner, and then attempted to reschedule again. I explained that this wasn't what we had agreed to and that I expected the repair to be completed that day. After that, he completely ignored my messages. I then contacted the company directly. I was told they would speak with Steve and get back to me. Hours passed with no response. I called again and still couldn't get any answers. I asked to speak with someone in charge, but the receptionist said they were busy and would call me back. Once again, I never received a call. The next day, I was told the owner, Joe, would contact me to discuss the next steps. That call never came either, so I had to follow up yet again. I was then told Joe would come out on Saturday around noon. Saturday came, and no one showed up. When I called, I was told his arrival had been pushed back another two hours. By this point, I was extremely frustrated by the lack of communication and complete disregard for my time. Joe didn't arrive until around 6:00 p.m. This company promotes itself as licensed and knowledgeable, but in my experience, the work was done incorrectly, they were quick to take my money, and incredibly difficult to get back out to correct their mistake. The repeated rescheduling, broken promises, poor communication, and lack of professionalism made this one of the worst experiences I've had with a contractor. I would not recommend Illinois Sewer and Drain Inc.

    Family Rooter - plumbing - Updated August 2026

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