Matt P gave the most excellent service. I've never had such an efficient experience in MY LIFE!!!…read moreIn a pinch this man helped me get a new set up so i can watch the bears game #beardown #mattp #xfinitygoat

This is the worst Xfinity Service Center I have ever been to. The first guy was rude and we felt…read morevery rushed to make a decision,when all the questions were not answered. Then some asshole manager sticks his nose in the talks, and didn't like my attitude ,about questions not being answered,.was told only way to give value was to process order . Bullshit ! Manager asks,"you ok" very sarcastically. I responded yes are you ? Fuck that piece of shit manager,,and that location !!! I won't return for anything there.'Wanted to smash his face for talking to a customer they way ha did. Hope I see him again !!! BEWARE OF THIS LOCATION !!!!' READ ALL THE SHITTY REVIEWS AND MAKE YOUR OWN DECISION!! AVOID AT ALL COSTS , OR GET SCREWED THES GUYS ARE SNAKES BE CAREFUL !!!

Excellent knowledge base, quick installation; highly recommended. These guys have been doing this…read morefor decades and it shows!

Purchased 8 camera security system with 4 cameras installed initially. Installation went fine…read more One of the cameras kept disconnecting so we called for service. It was a challenge getting the guy to come out but when the Stealth owner came out we talked about adding the additional cameras. He repaired the 1 camera saying there would be no charge if we added cameras. He suggested 4 cameras, we just wanted 3 because his prices went up so there was a stale mate. He ended up sending a bill for the repair which we promptly paid. Next the app on my phone stopped working. We called so many times asking for an appointment and even said we understood there would be a cost which we'd pay. Without the app, the security system was pretty much useless since the main purpose was to view our home while away and or on vacation. NEVER did anyone return our calls. We even had others call tech support using their cell so perhaps he'd return the call to someone else. Nothing. Thought of contacting the manufacturer directly to see if there were other sales / service reps that could help us but he strips all manufacturing info from the security units. Worst company and service ever!!!!! We finally purchased a new unit (we were able to use the cameras) that we totally control. He has no admin rights or access!! We once again have security and can view remotely as well from within our home. UPDATE: in response to the comment left by owner, the payment was not delayed. We were billed quite a few weeks after I sent the text saying we were not moving for way with your proposed 4 cameras. Once we received the bill, it was promptly paid. Just as you have the right to determine who you will service and who you won't, we have the right to share our actual experience. Also, this was NOT an internet issue and with 30+ years experience in IT, we can assure all it was not an IT issue.

Pro Video Security backs up their work. And they're easy to work with -- and honor their word. I'd…read moreeasily work with the team of Perry, Max, and their subcontractors again. Last summer, we had a break-in at our condo entrance, and found a need for a Full Length Interlocking Door Guard. (Highly recommended as burglars love to shimmy a screwdriver between your door and lock & open into your place easier than a SPAM can.) Pro Video Security let us select the guard. They gave a great bid to put install. We even chose to do 2 doors, given their great rate. Flash forward to 6 months later we found a small (but significant) installation error on one of the doors. Rather than haggle and hassle, they came right out and fixed it at ZERO extra cost. (As expected.) On top of that: The fix came right on time. We caught this picture of a rather infamous trio (USPS is after them) trying to break in and being foiled by the door guard. SEE PIC.

I started out with Provideo Security around 10 years ago when I was looking to install cameras in…read moremy yard, following an incident where two of my dogs got bitten by a rattlesnake. I wanted to be able to keep a watch on the dogs and also of course on my house in general. I bought the equipment from Provideo and I am all the way in California, so I had a local person install the equipment for me, and Perry took over the remote customer service, which has been far above and beyond what anybody could ever expect from customer service. If anything goes wrong, he is right there ready to help me fix it and get it up and running again. I could probably find someone locally, but there is no way I would ever find such great, friendly, knowledgeable customer service. So wherever you are in the world, these guys are the best! Thank you, Perry!

Hired 2 years ago to install outdoor security cameras --it was not cheap. everyone was polite and…read morethe job got done. However, the job was not done well. It was as if they were in a hurry. Wires were exposed and taped to brick instead of being secured and protected against elements. Fast forward to now and our system isn't working due to some sort of connection issue. I called R&A 3 days ago and asked if they would do a troubleshooting--i am happy to pay--I just want this fixed. So far, no response whatsoever. Now I'm on the lookout for someone else. Very disappointed that they could not even call b

Ron is friendly, professional and savvy about computers and related equipment. He diagnosed my…read moreprinter problem quickly and got a new one delivered to his office by week's end, at a very fair price. I highly recommend Ron's services!

These guys were great!! They came out quickly and did an excellent job!! Good communication and…read morevery friendly, highly recommend.

I called them when I needed some assistance in installing a new lock set and deadbolt on our front…read moredoor and to have our other deadbolts re-keyed. They offered to come that same day to take care of it. The owner, Brian and his assistant, Jeremy, were courteous and friendly and they took the time to explain things as they went along. We were extremely happy with the outcome and we definitely recommend Accurate Security.

Jim showed up on time and quickly got to work. He changed all of our exterior doors to the same key…read moreand taught us about the different locks that were installed (the good and the bad). I will be calling Northern Key & Lock for all future projects. Their service is excellent and prices are fair.

First guy I tried when we needed locks changes. I called and left a detailed message. No…read moreresponse. If what someone needs isn't your cup of tea? Simple call back with a "sorry we can't help you" goes a long way when someone's in a pickle. Just sayin'. :(

Jose came over on a service call and did an excellent job. Very conscientious and insisted on not…read moreleaving until the job was done even though there were items to be done at the central office level. Ask for Jose

We had an alarm sound off on our alarm system and they notified us right away. We tried to silence…read morethe alarm for a day to see if it would go away. It did not so they tested it and turns out that the battery was low. They came out first thing this morning to replace it. It was very quick and the technician, Ricky, was helpful and patient. It was free to replace! What a great value.

Thorough and professional service. They care about quality and offer a warranty. I had them install…read moreceiling and wall TVs and monitors.

Did a fantastic job installing my ubiquity equipment and cameras. They also did the wiring for the…read morecat6 cables, which is solid. They did an amazing job wall mounting my TV! Great guys, I highly recommend them! The price point was as good as others quoted and the value was right.

From start to finish, I wouldn't change a thing. Everyone from Sales, office staff and the…read moretechnicians completing installation. Everyone was fantastic, and professional. I would get daily updates on the work completed as well as what would be next. Technicians worked neatly and did not disturb the residents during installation process. The cameras are easy to work and the quality of the pictures is outstanding. If I should need service at another location, I would strongly recommend giving them a call. Thank you for making the process so easy. Thank you, Dorothy Andersen Executive Director Heritage Woods of Manteno

I have recently taken over a IT role at a company where Platinum CCTV had provided assistance prior…read moreto my arrival. I ran into some technical issues with offline cameras and changes I made that I could not seem to resolve. Adding to the complexity of my multiple service requests were that remote access tools were not available due to security restrictions at my workplace. I worked with Zack and another tech for several days and they both exhibited remarkable patience, courtesy and in-depth knowledge of these systems, and various makes of cameras. They managed to help me restore service to my downed cameras and point me in the right direction on other issues, all without being able to see our network remotely. As someone who has worked in IT & Support for more than 20 years myself, I feel I know good service when I see it and this level of thoroughness and patience is memorable. On just this merit alone, I would recommend Platinum CCTV as a service provider.