I had a horrible experience with this place. I went here because of a referral from a family…read moremember, and it did not turn out well. I purchased a computer the first week of September 2025, and from the time I bought it until I finally called the store to report the issues the computer was having was approximately 9 weeks. I had been having all sorts of problems with this computer (I have a list of 8 different problems which I explained), and the individual I spoke to blamed me for all of them. Then, in addition to that, he accused me of not paying for their subscription service even though I had already paid when I purchased the computer and had an active credit card on file for the following monthly subscription fees. Then he accused me of yelling at him which I was not (my sister heard the whole conversation) and in the end just hung up on me. So now I am stuck with this piece of junk computer. DO NOT BUY ANYTHING FROM THIS PLACE - if there is a problem it will be your fault and you will not get any real help.

This guy does not stand behind any of his work and has messed up many family laptops. I would not…read morerecommend his work ever. If I could give less than one star I would.

Great service, very professional and fast turn around. My go to business…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxccccxxcxxxxxxxxxxxx

I had a severe issue with my laptop computer and the internal fan not working. I first went to the…read moreBest Buy Geek Squad in Lake Geneva, WI., seeing that I'm a Total Member (that costs me almost $200 per year) and the Geek Squad tech instructed me to order a specific fan from Amazon and when I got it to come back and they would install it. When I went back with my laptop and the new fan he went in the back to install it but 30 minutes later he came back out and told me that most of the screws that hold the fan in place were under the motherboard and they were not allowed to do anything that involved the motherboard. He then referred me to RK Electronics in Lake Geneva, WI because that was the place that they would always refer customers to contact when there were problems that they couldn't handle. That was about the best thing that came out of my first time experience with the Geek Squad. When I contacted RK Electronics (they have been serving the area since 1975) and spoke with the owner Bob, after telling him my problem he told that he could take care of it for me and we arranged for me to drop off my laptop at his drop off/pickup location. He also said that he could probably have it ready for me in a few days seeing that it was about to be the weekend so that meant that I would probably have my laptop back by Tuesday. On the Monday after the weekend Bob called me and told me that we had one very big problem. It turned out that the internal fan that the Technician from the Geek Squad said was the correct one that I needed and had me order didn't know what he was talking about because it was entirely the wrong fan for my computer (thankfully it only cost me $10). Bob told me that he could order the correct one for me at a very reasonable price but because of how far away it would have to come from it would probably take about 2-3 weeks to arrive at his shop. I told him that I needed my laptop so to go ahead and order it and that I would just have to wait longer than I originally thought. It turned out that Bob was able to use his connections with where he ordered it from and got it delivered to him in just 2 weeks instead of 3 weeks. Not only did he have my laptop computer ready for me to pickup in a lot faster time than I expected but I will admit that at first I was nervous about how much everything was going to cost me. Not only did he do an excellent job of repairing my laptop in a much quicker time than I expected after he received the correct internal fan, but he really shocked me when he told me that my cost counting the part and his labor was actually going to be less than $100. I have to admit that he was very friendly and professional, plus he regularly kept me updated every step of the way through the whole process. I highly recommend him and his company to anyone who is having any kind of issues with their PC and have already told some people that I know that have had computer problems in the past. Computer (HE DOES NOT WORK ON APPLE MAC COMPUTERS BECAUSE THERE ARE TOO MANY ISSUES INVOLVED IN DEALING WITH APPLE AS FAR AS GETTING PARTS, ETC). Here are just some of the computer services that him and his company provide for customers. Computer/PC Repair Computer/PC Setup Virus/Spyware Removal Data Recovery Hardware Upgrades Hard Drive Cloning and Much More besides those services that I have listed here. BELIEVE ME IF YOU NEED ANYTHING INVOLVING YOUR PC COMPUTER NEEDING TO BE TAKEN CARE OF YOU DEFINITELY WON'T REGRET GOING TO HIM.

An automatic Windows 10 update caused a failure I couldn't deal with. I called Bob on a Friday and…read moreit was fixed on Saturday. Great service! Fast!

Awesome attitudes, quick response very reasonable prices. I…read morehad some keyboard issues tried to fix it myself with some google help and made it worse Called them dropped it off. They ordered a new keyboard. In the meantime they gave me a auxiliary USB keyboard. They installed a day after it arrived and I was down for less than a day. EXCELLENT SERVICE AND PRICING.

I have gone to DK for years and I have never had a bad experience. In fact, the staff has always…read moregone above and beyond to assist me with any computer issues I've had. I appreciate having this local business in our community rather than a 'big box' place that is happy to sell you a computer, but after that you're on your own.

Excellent customer service. Their response time was extremely fast and was very helpful right away.read more

Very professional and nice person. Eric was great. Would definitely use and recommend them again!read more

It had a cracked screen on my iPhone I called and talked to Adam and told him I was in need of…read moreiPhone repair, he said to bring it in and he will get it fixed. I dropped my phone off and within an hour they called me to tell me my phone was ready for pickup. Very professional and honest. The price will beat any other company around. Thanks again for great service and experience

Try to avoid this place by any means!! ..Unprofessional , dishonest, rude people !!!…read moreHe promised to fix my computer for 4-5 days. After one week I start calling , nobody answering , went to his office , .. no response for 3 weeks. After taking computer home I experienced a serious problem with my PC. I had been calling again for 2-3 months - no response. Later He told me that he was not responsible for this problem. Igor Panasyuk , Round Lake

Sent in a motherboard from a Lenovo X1 Carbon to replace power port. Delivered Friday afternoon,…read morerepair completed and shipped back several days later. Port works as expected and the repair was very reasonable. Repair was indistinguishable from factory original. Excellent work, highly recommend. Only one shop in our area performs such work and their lead time was ~ 3 weeks with a higher cost.

This technician is one of the worlds best. I highly recommend this company! I wish all companies…read moreworked like this. Highly respected. Five star review! did incredibly job.

We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.