The 2 men that came to do my well tank and water heater replacement were very professional and did…read morea great job.

Contacted Blanton to help my elderly in laws with a sewer issue. I live 4+ hours away. They…read moreresponded quickly to diagnose and set a game plan. They needed to replace the sewer line in the crawl space and install a clean out in the yard for future maintenance. This is where it starts getting dicey. They required a $6,000. deposit before scheduling the work. Not $200 in materials, labor was the majority of the quote. More than 50%. After being given the check they said they would be back in a few days to do the work. Calls were made by the customer to the office with empty promises of when they would be there. After several days Blanton showed up and did 80% of the job. Said they would return after inspectors gave the ok. This was BS as there is no inspection for this type of repair. After several more days and not returned calls, a crew came to backfill the open hole that had the pipe and couplings covered with stone (inspector couldn't see the work if one was to try to inspect). They requested the final payment which my elderly in laws gave them before the job was completed. They said they would return and lower the piece of 4" x 3' piece of PVC pipe sticking out of the ground in the next day or two. Again several messages left with no return calls. I went and lowered the clean out plug to a more acceptable height slightly at grade. I recommend if anyone is to have Blanton do service work at their home, a clear schedule is agreed upon with starting and ending dates along with a more reputable payment schedule.

Super helpful and knowledgeable field technician. Fixed my pump problem with the cost of a service…read morecall. Would definitely recommend and use them in the future.

I would absolutely NOT recommend this company based on my experience…read more During the work they performed in my home, my floor was damaged. Instead of taking responsibility and trying to resolve the situation professionally, they are now claiming that the damage was already there before they started the job. It was NOT. They also left the basement access in a condition where I cannot even open it. The pull cord that is supposed to be used to open the access was pushed inside, leaving me unable to reach it and open the access normally. This is another issue that did not exist before their work and was simply left for me to deal with afterward. What makes this even more frustrating is the way I have been treated since bringing these issues to their attention. When I called to discuss the damage, instead of offering a solution, I was told, "Let me talk to the owners. I'm not sure if he's going to get back to you or not," and then the phone call was ended. That is an unacceptable way to treat a paying customer who is simply asking a company to address damage and problems that occurred during their work. There were also issues with the final price. The amount I was charged was higher than what I had originally been told, and I was not informed or asked for approval before the additional charges were added. I only learned about the higher total after the work was completed. I paid this company expecting professional service, clear communication, and respect for my home. Instead, I was left with a damaged floor, basement access that I cannot properly open, unexpected additional charges, and a company that so far has responded by denying responsibility rather than trying to make things right. Accidents can happen during a job. What matters is how a company handles them afterward. In my experience, the customer service and lack of accountability have been extremely disappointing. I am giving them the opportunity to correct the damage and resolve these issues appropriately. If they choose not to, I will update this review accordingly. Based on my experience, I cannot recommend this company.

Very impressed with his prompt service on a snowy Sunday. He said it best of what our septic issue…read morewas: our inlets and outlets at my mother's house were blocked because the roots had collected "stuff". We had a full house. He cleaned out the roots and we then got a straight flush. VERY HONEST and dependable along with responsiveness.

The guy ghosted me. The company that has been maintaining my septic system for over 20 years gave…read moreMellen a strong recommendation for replacing my system. They know each other. We had some initial communication and then he was just gone. Is he good at what he does? Couldn't tell you. Is he unprofessional? He was to me. Maybe he'll like you better.

I called Cupco regarding a burst pipe yesterday and they were here with 24 hours and had it fixed…read morequickly and efficiently. Matt was very knowledgeable and explained everything to me in detail before starting the work. I highly recommend them.

Thank you Chad for the Sunday rescue! You called me back within the hour and arrived within 2…read morehours. You did a thorough inspection and when you said its not the hot water tank it looks like foundation water. My light bulb went off and realized the sump pump was not working!. You installed a brand new one you had on your truck, new piping and a check valve. You took the old one away with you too. You waited 15 mins to be sure everything was working and the pit was draining before you left. I am so appreciative of your help and professionalism. Kathy Metke Mundelein, IL

Very good, fast and freindly service. If I ever need a plummer again, I will definitely use…read moreIllinois Sewer and Drain.

I hired Illinois Sewer and Drain Inc. to repair the plumbing in my master bathroom. At first, I was…read moreimpressed because they responded quickly and completed the work right away. Unfortunately, that's where the positive experience ended. After the plumbing work was finished, I had multiple tile professionals inspect the shower before moving forward with the remodel. Every single one pointed out that the liner had been installed incorrectly. They explained that there should only be one shower pan liner, not two liners glued together. I contacted Steve to let him know about the issue. He agreed the work needed to be corrected and told me he would come back to fix it. On Monday, we agreed he would return on Wednesday. When I reached out Tuesday to confirm, he rescheduled for Thursday. On Thursday, I contacted him again to make sure he was still coming. He pushed the time back, saying he was trying to find a single liner, and then attempted to reschedule again. I explained that this wasn't what we had agreed to and that I expected the repair to be completed that day. After that, he completely ignored my messages. I then contacted the company directly. I was told they would speak with Steve and get back to me. Hours passed with no response. I called again and still couldn't get any answers. I asked to speak with someone in charge, but the receptionist said they were busy and would call me back. Once again, I never received a call. The next day, I was told the owner, Joe, would contact me to discuss the next steps. That call never came either, so I had to follow up yet again. I was then told Joe would come out on Saturday around noon. Saturday came, and no one showed up. When I called, I was told his arrival had been pushed back another two hours. By this point, I was extremely frustrated by the lack of communication and complete disregard for my time. Joe didn't arrive until around 6:00 p.m. This company promotes itself as licensed and knowledgeable, but in my experience, the work was done incorrectly, they were quick to take my money, and incredibly difficult to get back out to correct their mistake. The repeated rescheduling, broken promises, poor communication, and lack of professionalism made this one of the worst experiences I've had with a contractor. I would not recommend Illinois Sewer and Drain Inc.

I don't write reviews that often anymore, but these people were polite and worthwhile putting a…read morereview out. For one there are a lot of bad plumbers - notably the other people I used who were not only terrible but actually threatened me and tried to get paid for doing a horrible job. Where ex stink both knows their stuff, is fairly honest and what they intend to do, and actually deliver on it. I actually had a situation after hours where they were very straightforward and recommended me things to resolve the situation so that they would not have to come out for the dispatch. To me, that represents ethics and integrity in business. They absolutely could have shut up a dispatch and come out to make extra money but instead the perspective was: here's the fix for you here's what I recommend you do call me back if that doesn't work. These are the kinds of people I will call back to do more work. This Is the kind of service that is deserving of work. Not random review farms which we know a ton of businesses do so that they have a good rating on yelp. Their prices are also fair, and they actually do fix problems and not just put a Band-Aid over it. 5 stars. I do not know that there's anyone else I would trust for plumbing anywhere around the McHenry area.

Would not recommend this company, I've been a customer for 3 weeks which is how long their work…read morelasts. They rodded our main line when we had water coming up from our basement drain and less than a month later we have water coming up again. I called to have them come back out and they wanted to charge full price again. The last time we had the main line rodded we used a different company, and it lasted over a year. This place either has shoddy equipment or does half the job so they can charge you for a full service call later that same month.

I've used this company twice now, and I'm very grateful for their willingness to explain situations…read moreand services. Paul is always easy to talk to and does quality work. This family run business does things correctly, at a good price, warranties their work and parts. I strongly recommend.

Fixed two very major issues with a sump system and outside drain tile. Was hard work and they…read morefinished quickly and charged me fairly. They have all the equipment needed to get any job done. These jobs were a big deal and I'm grateful for the peace of mind I have in getting them done. Finally no more flooding!

I was just billed $166 for a temporary repair on a bathroom faucet handle that broke. It ultimately…read moreneeded to be replaced so I ordered one off the internet. Meanwhile they tried gluing the broken one together, which broke the second they left. I was anticipating this charge to include them coming back to install the new one but no. What a joke.

I have water pressure again! Thank you to the two exceptional plumbers that visited my home, both…read morewere professional, on time & were excellent at explaining the problem in terms I could understand. I had a great experience, from the first call to the office to the completion. I had been dreading calling a plumber because I believed my water tank needed to be replaced. Instead, and to my delight, it was a switch that needed to be replaced at the cost of $35.90. JC will always be my first call for any plumbing needs & my first recommendation.