Denise was amazingly helpful, polite and solved my tablet problem. She did it quickly and effortlessly.

worst customer service experience the store couldn't help. we had to call the number still not getting help. 5 hours later. i gave up. im going to another mobile x company. this is a waste of time read more

I went in to try the 5G internet. Stefan was amazingly helpful!!! We only waited a few minutes, Stefan was knowledgeable and friendly! This is my new T-mobile store!! read more

Not all T-Mobile stores are created equal. I typically dread going into any carrier, especially when it's busy. This was different. There were a lot of customers in there on a Wednesday night but thankfully there were enough seating areas and seats that we were able to sit while waiting for our turn (avoid mall locations at all costs). Stefan checked us in after we sat for a few minutes. After about a 10-15 minute wait, we were greeted by Stefan who brought us to a table we could sit down at. I love that the tables were small so that it felt like we were in a little private room while we explored our options. Stefan walked us through the entire process, was extremely patient (my parents speak English well, but they have a hard time with hearing it quickly and deciphering the content in the moment). He was a true professional and explained and confirmed everything we asked of him. He definitely deserves a raise and because of this experience, I will go to T-Mobile soon to extend my own contract and add 3 additional lines for my fam. read more

Let's face facts we all dread having to get a new phone because of the amount of time it can take. I have to say we came out to the T-Mobil in Algonquin and I'm glad we did! Their employee Eddie was truly one of the best customer service people I have met in longtime. He was knowledgeable, thorough and made sure we got the best price possible. I have to say we will be coming to this store from now on. The store was clean and well stocked! I wish I could give them 10 stars I would! read more

Lisa was so nice and helpful! I will be back! What a nice store! So convenient! Easy to drive to!

Why not close the store? We went to the store and told them we want to buy a phone and move an account. the staff told us we had to call the 800 to move the account. Called from the store, after over an hour on the phone (in the store), we got everything sorted out, ready to buy and set up the phone. We don't have any phones, you can just order it on-line and they will ship it to your house. WHY have the store???? The staff could not have cared less about customers only talking to each other. I even heard a staff member tell someone who was looking for bluetooth headphones that Airpods only work with apple. read more

Worst help ever. Got a new phone broke within a few months with no damage on it had a case and protective cover for it, just that it went black when upon opening the Motorola razr+2025 the store manager told us to go throw Assurant and SAY it had a cracked screen(its not damaged at all) she said in order to get it replaced, after trying to get my son to open a new account due to he was not a user on my account witch I did authenticate him to be a user, he had to pay 100.00 to get a phone that came with missing letters on the front. NO one not even assuring or t-moble wonts to help. been on the phone for hours at this point I am pissed. Assuant wonts me to send back the 2nd phone with a missing letter that works and go back to the store that had us do the wrong thing and be stuck with a nonworking phone. Don't Go there they only won't your money and won't help if you have a problem while still under manufacture. read more

Wow, what a great experience! I was in from out of town in a panic that my phone did not work due to not updating my SIM card. I was honestly dreading having to go into the store. From the minute I walked in , it was a pleasant visit. Friendly staff, not a long wait and a great customer experience. Top notch all around! Thank you! read more

Denise prochaska was great, knowledgeable, and very professional! She definitely knows whats she doing :)

Michael at the Algonquin store was exceptional! He was very professional and patient with me. I would highly recommend him. His parents must be very proud of him! read more

The store manager Ozzie Marin does not care about current customer problems. He wants to be right and assume we are wrong. I had a billing problem and he refused to help me. I called ahead, waited 90 minutes at the store and he spent 10 minutes basically calling me a liar asking for security footage of me mailing the phone. He asked for shipping receipts from 14 months ago. I'm being charged for a phone I traded in in Nov 2021. They have billed me $845.00 over 14 months. I'm paying for 3 lines, TMobile internet, and what is supposed to be 3 payment plans. I'm being charged no toy for a phone I traded in. The phone I wanted wasn't in the store so he said to order it online. Now he says because I ordered it online it's not their fault the other payment plan wasn't stopped. He wants a shipping receipt from 14 months ago. The box was pre-paid with shipping label. I dropped it into the post office package receipt. The ONLY thing they are interested in is signing up new people not taking care of customers who have been with TM for 9 years! read more

T-Mobile Experience Store - Mobile Phones Near Me - Algonquin, Illinois

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They are really racist they treated me really mean but after I told them that I was gonna report them to service client in t mobile they changed their attitude and started being nice in my opinion there really racism and don't recommend it read more

I wanted so bad to have a good experience. They have a few people there who really know what they're doing and can help but a lot of their people don't and don't even have the training or authority to help. The shop is awful if you have any sort of physical disability. They limit any assistance over the phone and have no ADA accommodated seating or ramps. If you're young and healthy and can wait for a while and also know more about the product you're buying than the people selling... you'll be fine. The other 90% can plan on multiple trips and phone calls to get a basic service filled. I'd look for a more accommodating a senior store. read more

This was the BEST T-mobile store I have been to!! Their customer service was on point. I was told by the Crystal Lake store there was nothing they could do to replace a phone I bought out right from them less then a year ago. We called this store and was in and out in less then an hour, all problems fixed. This will be my go-to T-mobile store from now on, for sure kept me with this company! read more

Everything you read is true. This place is horrendous and should close down, that is the only way to improve customer service. I made an appointment online and show up on-time. Another person walks up, they take that person and tell me I'm next shouldn't be more than 20 - 25 minutes. I told the person I made an appointment and he responded with "she was here first" (with no appointment). Then to add insult to injury, I received a text saying sorry we we missed you, next time you can make an appointment online. read more

Friendly and attentive! They all worked as a team to take care of everyone. Running smooth and keeping things going. Great job!

Zero stars! Worst experience ever! Went there with my wife, wanted to get myself and her new iPhones. Right at the door I was asked to leave because I didn't have a mask- wasn't offered one. This is not how you do business. If a potential customer comes in to your business while electronics nowadays is not cheap, and total of the transaction would be in high $2k plus new plans, you think you should be given some respect and somebody should try and earn your money and continuing business. But no thank you! There is a lot of other places where people treat you as if you were a human being not a threat . If you care so much about a mask why didn't I see an employee wiping these phones with disinfectant all the time after all the customers touching them one after another? You are full of crap! Somebody else is getting my money and I won't be back there- long live capitalism !!!! read more

My family and I originally went in to get new sim cards and spoke with Lisa. Lisa was such a blessing to be of help. My son decided he wanted to upgrade his phone and while there were some unfortunate circumstances with the software update on the phone causing us to be in the store a bit longer than expected, Lisa made the time seem a lot shorter than it was. She was helpful with all questions. She made great conversation while still working hard to get the software update complete. This situation usually cases either us as the customer to become frustrated or sometimes the worker just because of the time; however, it was not the case here. Lisa was amazing to deal with and recommend her to anyone looking for assistance. read more

I just felt compelled to write a review about the experience that I had at T-Mobile last night. I was being helped by Kevin and he really went above and beyond to help my family get set up with the phones that they needed. It was nice to have such a good experience in person...great customer service, very personable, and he really knew what he was doing and was able to help me take advantage of all of the current promotions. read more

Horrible! Always takes 20 to 30 minutes to even talk to anyone even with only 1 or 2 other people in the entire store. Hire more people if you want to give technology lessons to seniors for 30 minutes well paying customers wait. Not coming back. read more

Do yourself a favor do not go to this location. The absolute worst service I've ever experienced with a T-Mobile store anywhere. I've been a customer of T-Mobile's for nine years was treated terribly today by a young man named Kevin in the store. Over a phone that I ordered with T-Mobile. Terrible experience will never return. Don't shop here! read more

I came in today with my son because online support had been giving us the runaround for 3 months with our deserved refund. We came into this store and KELLY O treated our issues as if they were her own and completely went above and beyond. She solved our three month problem in an hour and we are thankful she cared as much as she did. read more

Bad service I will not be going back was very mean and deceiving in the store. Do yourself a favor and never go to this store.

Never enough people working here. Wait times are always ridiculously long to have somebody help you. Waited to be seen today and when it was finally my turn the guy said he'd be right back to help me and went in the back room for 10 minutes then came out and helped another employee with something else in the meantime two other people who came in behind me were taken care of before I was helped. read more

Great customer service! Kevin helped me again and he was very helpful! I had two kids with me and they made it quick and painless.. No wait. He is an awesome associate he even remembered me and what I did for a living. read more

1-27-2018 Was thinking Saturday hours were until 8:00pm, ran up to the door 5 minutes after 7:00pm when I realized the doors were locked & cruelly closed at 7:00. Male associate was escorting last two customers out when I asked him if they could please take my payment, he then asked a female who seemed to possibly be a manager. The two customers walking out heard me ask & said "But of course they'll take your money!", to my surprise she said no! Well so much for my $250 monthly payment. Makes me want to explore different options to take my business elsewhere. 11+ year customer. read more

Been here numerous times and unless you luck out and get one gentleman who works there the service is terrible. The manager is a witch, the woman is flat out unapproachable and when she does interact with you she talks down. I just took my mother in to switch her off our plan after speaking to the customer service over the phone and being told all was done just take her to a corporate store. we walk in, of course ends up with the manager who informed us we can't do this to call the customer service line to do it. We ask her to help mom choose a phone and she literally sighed when my mother said she doesn't know anything about phones. She acted impatient and put off so we told her we were going elsewhere and now headed to another store. What happened to customer service? ! read more

The level of customer support on the phone is abysmal. However, in this store it's amazing. Kelly O is truly the best because she stayed on the phone with customer support and fought for my money back. Good not ask for better customer service from this store, especially Kelly O. read more

Well, I went to this store yesterday. First let me say that I had issues with my phone and plan that I was not aware of. But this is about customer service at the store. I had two phones on my plan and at the time and neither one functioned and we needed a working phone at home. So I conduct business with service rep Carlos. I was trying to ask him logical questions about why they couldn't do more about my problems. Why my phone wasn't showing up on the system, I don't know. Carlos got more upset with me the more we spoke. Carlos was very condescending to me. I kept my composure, but Carlos continued to get more irate with me. Out of nowhere he tells me that there is nothing he nor T-mobile could do for me. We continued talking and abruptly, he tells me I can talk to his boss (who was there the whole time) but I didn't ask for her because I wanted to solve this at the lowest level possible. Well, Carlos eyes were red and even though he was on the other side of the counter his body language was giving off an aggressive vibe. I told him I thought he was going to punch me and I left. I went to Verizon ten minutes later and said goodbye to T-mobile after nine years. Oh yes, I wish that I could give a negative review of this location. read more

We walked in with concerns about a service plan and a phone we were having difficulties with. After several months of dealing with several dropped calls Karla quickly assessed out situation and provided a simple solution during our visit. The fact the young lady was bilingual helped, provided extra information and answered all of our questions. Thank you Karla for your help ma'am ! read more

This Tmobile location is excellent - staff are always knowledgeable and go above and beyond. Today Kevin did us a big favor completely setting up my dad's new phone *that he didn't buy from the tmobile store*. read more

I was surprised about all the low stars because I had great service. We recently switched from AT&T to T-Mobile because the plan price is way better and it included Netflix so it was a win-win. When we came in to switch our phones over all the staff there was pleasant and very accommodating for my rambunctious eight-year-old. The service is better in the Huntley area which makes receiving phone calls at home much better. read more

I went in to buy a $800 phone. Waited an hour before I finally walked out. Exactly how much do I have to spend before an employee cares to take my money? A guy did ask me twice if I was going to buy a phone and I told him I was trying to decide and I wasn't in a hurry, but 30 minutes later with my wallet out I couldn't get him to come back at all. The TMobile experience at the store level is much different than what their long haired boss pretends it to be on TV. Ohh well considering leaving. Waiting to see if gov. Allows them to buy Sprint. read more

T-Mobile has finally opened a 'corporate store' in our area! And it couldn't have come at a better time for me. I was recently at one of those independent cell phone franchises in LITH. They were trying to upgrade one of my numbers to the new MyTouch, and wanted to charge me $400. I called customer service to complain, and they advised me to visit this new store in Algonquin Commons. Upon arival, the sales person looked in my account and sold me the phone at correct price. He even waived an 'upgrade charge' for the hassle. The layout of the store is very neat, much like an Apple store. The reps are very knowledgable and clearly know what they're talking about. They asked me who I work for and now I get a discount on my monthly bill. I wish I known of this discount program when I first signed up. Anyway, I will be doing business here from now on. read more

I wish I could give 0 stars. New management and new employees since last year. Terrible attitudes and poor customer service. The blond girl that has been there for a while is very rude and this new guy that was helping me today was even worse. Called customer care and they were a lot more helpful and nice. Recommend calling them instead of going to this store. These people need an attitude check. read more

This store should get minus review rating if possible. They are outright misleading. My plan on the t-mobile website clearly say it includes hotspot and they still insisted the plan does not. I had to call customer service and I was informed that this store was going by the old information on their fliers! Terrible! I had to go to another t-mobile store. I was prepared to switch to another carrier the minute I walked out of this store read more

Went here for prepaid plan. Purchased new phone and paid for plan. Phone never worked so returned to store. Was then told my plan was no longer available but one of a higher cost was. Said I wasn't interested and would like a refund. Then told I'd have to return in the evening to see a manager for my refund. Returned for a third time to a very rude female manager telling me I had a prepaid plan and she couldn't help me! Don't go here!!! read more