Michael was fantastic! He was patient getting us a new iPhone & watch…read more He explained everything in detail, found the best deals and set it up. I highly recommend him!

Went into this store today looking for a new cell phone carrier. My wife and I met a man who could…read morenot have been more rude or unpleasant. When my wife asked about a ballpark figure for a service he replied, "I don't do ballpark only facts". When asked about the different phones available he said they "are over there along the wall." Yes, we decided it was time to leave.

Misleading sales tactics…read more Leo seemed helpful in the beginning given I wanted an extra line and for my existing 2 lines to be transferred under my business He said no problem "well just have to wait a couple days " then we'll be able to transfer everything Not only did he not follow through my monthly premium almost doubled Management is also poor at this store

HAD TO GO TO WALMART!!!! The reason I went to this location…read morewas to get a new SIM card for the new phone that I just purchased when I walk through the door and ask the sales associate for help is when the interrogation started with a barrage of questions as to what my intentions were with the SIM card. Because I didn't feel like playing 20 questions I turned around and walked out drove to Walmart the associate at the electronics desk gave me a SIM card for my phone free of charge. There are still normal people out there just getting harder and harder to find. What's wrong with At&t????

Misleading sales tactics . Anything to get you into a new phone and tally towards their quota…read more Leo helped and 2 existing lines were supposed to be transferred to my business along with a new line as well as a Lower monthly payment . None of the above happened and monthly premium almost doubled Poor management icing on the cake I would say go to another store but chances are they're all like this one Good luck

WTF I changed cell phone carriers 3 days in the AT&T billing cycle and was told I was still…read moreresponsible for the payment of the whole month! They say because of the agreement with the FCC. Hard to believe the FCC would approve fraudulent billing so AT&T can avoid losing money.

I received the most outstanding service from Quintez when switching to a new phone. He switched my…read moreAT&T service and transferred everything from my old phone to the new one for me. He was very knowledgeable and when the transfer didn't work out he had a Plan B ready to go. Being a Saturday, the store got very busy. He and the other employee handled everyone with efficiency. While doing that, he regularly checked on the progress of my data transfer (which took a long time). I would go to Quintez with any phone issue and highly recommend him to others.

Went into AT&T today to cancel a line, add a line and get a new phone. From the moment I walked in…read moreI got amazing customer service! Very friendly, knowledgeable and super helpful since I had no idea what was the best route to go in order to get the best deal. I dealt with the store manager Quintez, SO polite and welcoming from the beginning. Walked me through everything and made the process so easy. Was in and out in an hour with exactly what I went in for and more! I could not say enough great and amazing things about this store location and service! Definitely a 10 out of 10 recommended!!!

iPhone 12 decided it didn't want to turn on this morning. Chaos and disorder ensued. My life was…read morecrumbling. I couldn't check mail. I couldn't check my messages from my sister. I COULDN'T GET ON TIK TOK! Took the fastest shower of my life and broke several traffic laws to get to the store by 10:00. It was there that I met Andrew and Mason. Andrew helped me with some breathing exercises to calm down while Mason applied his magic fingers to my phone. The phone turned on! Chorus of angels. The sun came out. I could hear birds singing again! Seriously, these guys fixed my issue in about 2 minutes. Great experience. Highly recommend for the team's calm, cool and efficient approach.

I was sold to go to Direct TV, mailed U-Verse equipment back then on 11-26 I receive a bill of…read more$629.49 today 12-5 - I receive a bill of $1,305.45! Store can change it but can't fix it! Sitting on hold for an hour again this is now the 4th time I have tried to resolve this - do not go to this store they don't know what they're doing!

extremely rude service don't come here unless you want to be yelled at over the phone for a simple…read morequestion.... unprofessional disrespectful nastiness from the young lady on the phone

This store gets an A+ for service. Jose went above and beyond and helping me today. I highly…read morerecommend this store.

I received amazing service from Alex last weekend! She answered all of my questions. We transferred…read moreone phone to a new account and I also bought a new phone. Alex was so helpful throughout the entire process. I'd definitely go back to her if I had any questions or concerns

Adem is great! Always giving the best customer service . Today he was the only employee there with…read morethree customers who needed his time and attention ,he helped each one of us with a smile and patience and kindness . He didn't rush but took his time and made sure we left happy and satisfied .

Professionalism, expertise and excellent service by the manager Marquis made the entire process…read morecomfortable and a great experience. It took about 2 in a half hours to fix the issue I had had coming in, and he was very patient 5 STARS to him. I highly recommend this store they definitely want you to leave happy!

My wife went to this location to get a new phone back in the middle of December after her old…read moreIPhone shut down on her. She worked with Gio who also sold her home fiber internet that was quoted at $65 a month before a promotion after a promotion and setting our bill on auto pay our internet would be $42 a month she was also promised a $250 dollar gift card too. Pretty sweet right except for the fact that everything Gio sold her/us on was a lie just so Gio could make some commission I guess. Our gift card that we were promised that was going to come in the mail never came after the first month of service our internet bill went up to $75 a month. So I had to repeatedly call customer service to get this corrected and after 3 separate calls my bill still hasn't changed and now I'm going to cancel my internet and go back to my old provider because for some reason AT&T doesn't wasn't to hold up their end of this deal that Gio sold us on. My photo of my original quote is posted along side this review. Thanks for being dishonest with me and feeding me lies Gio. Hope you don't screw anyone else over in the future.

Terrible service. They greet you then let you stand there with no communication. Will go to a…read moreCorporate store and get help. Just talk to people. We can wait if we had some idea you gave a crap and some idea of how long.

This place sucks. The definition of scammers I don't know how this place is running, they must be…read morepocketing money. They gave us quotes that simply don't exist, we went to AT&T headquarters after this and they said their quotes were completely wrong. They were not only scammers but absolute jerks, so rude, didn't talk to us and then proceeded to gossip in Spanish and call us sassy. In addition, we got a phone here a year ago and we found out today they have been charging us $17 a month for something we don't need and already had covered by insurance!!! Unbelievable. Worst place ever.

I had the worst experience and I will not be a Verizon customer anymore after being one for the…read morepast 5 years. Tyler is a scam artist. I would like to clarify that moe and griffin are very helpful , however the one time I came in there they weren't. He(Tyler ) took my iPad in, sold me a I'll of goods and my phone bill jumped up to almost 400 from 85! Then there's all of the fees that they don't tell you about ! Tyler told me to go through insurance and Sell the phone off line which I did not do. The owners aren't helpful, they were rude, and what happened to the invoice when I traded my iPad for $40? They couldn't provide it, so where is my iPad? Also selling me another line I didn't need, an internet service that I didn't need, just to "justify " the plan that didn't even serve then blamed it on AI is unacceptable. I will no longer be with Verizon. Verizon had a lawsuit against them back in 2024 nationwide bc of the same issues and the same behavior. The only person that really was helpful there was

Amazing!! I have been a customer for over 10 years, this was by far the best experience I have had…read more Two days of run arounds, if we didn't meet Kyle, I was ready to find a new phone carrier. Kyle made activation and transfer of data painless! He went above and beyond. Answered all our questions and then some. The customer service .... OUTSTANDING. They were busy since the minute they opened. Phone rang, he apologized and asked if he could take the call. Absolutely...multi tasking, hell yes. Handled the call and went right back into assisting us. While he was on a customer call he was still processing my information. I will only return to this store if feasible. Thank you, Kyle! We appreciate you!