I needed to update my phone. An unlocked phone I purchased elsewhere to take to Italy...Which…read morenever happened!. Went to a different Boost mobile location and the guy there was uninformed and gave wrong info. This location in Crystal Lake is undoubtedly the BEST. The guy there takes time to understand what I wanted. Did the work quickly, and at a price I was more than happy with. Boost is great for inexpensive phones and service, and this Boost location is the absolute best place to get your service.

Ive been here a couple of times, and its been grate Very…read morehelpful staff here! And also, they help you choose phones for your everyday need

Andy and Jennifer are AMAZING !!! They were about and beyond to help us. We ran to a couple of…read moreproblems but they reassured us and helped us through it. The store closed at 9pm and my family and I left the store past 10pm, not once we heard a complain from them, both were very engaging and always with a smile, I can't say enough about our tonight experience at Verizon at Mount Prospect (on Rand & Mt Prospect RD) . If you need to switch phone companies (like I did) please do your self a favor and come visit Andy and Jenn

Jose helped us this evening. Went above and beyond with helping resolve a past issue that we were…read morepreviously led to believe was taken care of. He was patient and found ways to help with our monthly plan. We will be going back for his help with our next upgrade.

Thank you for fixing my phone and being so practical about it…read more Yall are very kind and thank you for being nice

The fellow working here was fine, helpful and informative. What I don't like is the way the chain…read moreadvertises. Yes they do some car key fobs but there are many, many exceptions. The lifetime warranty that is complained about elsewhere is actually a good deal and I've found all locations honor it. It depends on your key fob. I have one in which the battery lasts forever so I didn't get the warranty on that one, but the other fob the battery drains every couple of months or so and this has been totally worth it.

I do not recommend getting a laptop or computer repaired at this company. I dropped my Lenovo…read morelaptop and took it in for repairs. They told me they would call me later that day or the next. By halfway through the second day, I called them for an update. They said they were working on it. Three hours later, I called again, and they gave me the same answer. This time, they mentioned they were preparing a quote for the repair because the motherboard was damaged and it would cost $750. They explained that they would need to send it out to a specialty shop. However, they assured me they could back up my data, which I requested, and they did manage to do that. When I went to pick up the laptop, I noticed a plastic bag taped to it containing some hardware. I asked what it was, and they informed me it was the SSD (the new type of hard drive) from which they had retrieved my data. They did not reinstall it in the laptop, which I found puzzling, as I intended to take it to a locally owned computer repair shop for a second opinion. Having never opened a computer before, I thought, "What do I have to lose?" So I opened it up and found the connection point to reinstall the SSD. I had to go and buy a small screw to secure it, which they did not return with the SSD. To my surprise, when I turned on the laptop, it worked perfectly! I am not sure what they were doing for three days, other than backing up my data. Honestly, the store name should be changed to "We Break It, You Pay Us, and You Fix It."

1 star for my son who cracked his phone (again). 5 stars for uBreakiFix who helped him get his…read morephone back like new! We were pointed to this location through our phone insurance company, asurion, who provided us a list of locations that fix cracked phone screens for $29. Thankfully we only had a cracked phone screen situation. Of the three locations suggested, we chose the Vernon Hills location based on the great reviews. To make the appointment, we filed a claim and prepaid ahead of time. We were given a specific time to come in, and when we dropped off the phone we filled out a questionnaire to verify the diagnosis. We were told to come back in 1.5 hours. They called us at exactly 1.5 hours to come back and pick up our phone. When we picked up the phone, it was like nothing ever happened. The phone looks brand new, and it is brand new because my son just got the replacement after destroying his other phone two months ago! Take note, they used OEM parts and our phone was replaced with an original Apple screen. The phone repair is under full warranty. The business was clean and orderly, and the process was super duper easy. Nice waiting room with mints and a Keurig coffee machine. The employees were friendly and courteous and did everything they were supposed to do. To this day the phone is working like a champ!

Super helpful! Figured out where battery was hidden and then replaced it for me…read more Wish I remembered his name! 10/5/26 at 5:14 pm

Great resource. These people know what they're doing. I use them whenever I need a specialty…read morebattery.

Boost Mobile just ripped me off to the tune of $225. On 4/22/24 I paid $300 for 12 months of…read morecellular service ($25 per month). On 7/4/24 I lost my phone. I immediately ordered a new phone, which arrived and was activated on the Boost network on 7/6/24. Since then I have not received "short code" SMS messages. Short codes are used by numerous web sites for two-factor authentication. Banks, Amazon, PayPal, Ebay, Samsung, Google, and many other web sites text a five- or six-digit numeric code to your phone when you attempt to log in if two-factor authentication is enabled in your account settings. I've since placed at least a half dozen calls to Boost Mobile technical support in a vain attempt to resolve the problem. I'd estimate the cumulative duration of those calls to be at least 3 to 4 hours, possibly longer. Their technical support personnel seemed to have no idea how to resolve the problem. They directed me to make all sorts of changes to my phone's configuration, most of which could not possibly have anything to do with the problem. They were flailing, telling me to do this, that, and the other thing, none of which had any effect. During my last call to their support line (7/16/24 at approximately 5:00 PM Central time), I demanded to speak to a supervisor. After about 20 minutes on hold I was connected to someone. After explaining the problem and the many failed attempts to resolve it, I asked her to issue a refund for the remaining 9 months on the contract (from 7/22/24 to 4/22/25). Given that I was making the request for no reason other than that Boost Mobile's service was not working as advertised, I thought it was a reasonable request. (I left aside the period from 7/6/24 to 7/16/24, during which time their service did not work as advertised and in accordance with the terms of the contract. I was willing to let that go for the sake of an amicable resolution.) The representative stated no refund could be issued, even as she acknowledged that the problem was on Boost Mobile's end. I'm sure if I examine the fine print of the agreement I'll find that Boost Mobile is not technically, legally required to issue a refund in this circumstance. But that doesn't change the fact that it's fundamentally wrong and bad business practice. If a customer prepays for 12 months of trouble-free service and you can provide only 3 months, you should issue a refund for the remainder. Period. There are dozens of other cellular providers out there. Stay away from Boost Mobile.

I love this place they make it a very comfortable environment while waiting for phone to get…read moreactivated ! Very nice employees very helpful they showed me a lot about my new phone they have great deals and great products will definitely be coming back !!!

I prefer to shop at Ace when I can. For one thing it's close and convenient. For another, those…read moregiant hardware places, while they do have more selection, funnel your money into places that I don't want to support. Plus, your supporting the local community. It's a win-win. I stop in here whenever I need something in a pinch. Closet light burned out? Need to hang a gifted photo? Doing some yard work? This is a good one stop shop for any house project. Plus it's not the size of a football field (again, less selection is really my only criticism) so you can get in and out with what you need quickly. Around this season I'm mostly working on my yard and garden. I stopped in to grab some garden soil on sale, it saved me about 4 bucks a bag compared to the competition. It's all outside so you tell them what you want inside and they look it up, you pay, then you head back out to grab your items. They help you load your car if you need it as well. Excellent service from Starr at the register, she found the numbers and sales for everything I was buying. The young gentleman who helped me load my car was great too. It's nice to see professional hardworking kids with big smiles. I've had keys made here, I've had a window screen repaired as well. Never had any problems. This is definitely a good option no matter what project your working on.

Wonderful customer service at this Ace from all associates,but especially Zach who went out of his…read moreway to help me with my flag.

Walked in to get shoes with my two children. No one was in the store shopping. Three employees…read morebehind the desk on their phones. They didn't say one word to us. needless to say, go somewhere else.

I visited your store in Palatine today & was immediately greeted by Mike and Nick. I was asking for…read moreassistance with something and they were both so very eager to help me. There were other customers in the store, however they did not rush me with my request. I will definitely visit this store again and let others know about the outstanding customer service that is provided at this location. Thank you Mike and Nick!!