Our tech, Alex G., kept us informed of his arrival time; showed his ID on the first visit and was dressed professionally. Was helpful, personable and stayed until we were comfortable with the two new devices he installed. I have recommended your service to friends and would absolutely use again. Frankly, the price was less than I expected (surprise!) S. Duffy read more

They can do a specific job like set up Internet but they sign you up for a membership that's impossible to cancel. I would recommend going elsewhere. read more

Tech was great but company is a mess. Zero customer service. Irrational charges. Tried to charge twice the amount to return and finish the job as the original service. Took a week to get scheduled. read more

I took off work for an appointment to have security cameras installed today. The Tech Syed B lied and said that he came to my home but needed to go get more tools. I have other cameras that will show that he never came to my home. Syed B would make you not trust this company to do business with if that's the type of behavior tolerated from their employees. I really wish that I could give no stars at all, but they force you to give one. read more

HelloTech - The tech - A mobile screenshot displaying a service update message with a technician named Syed B., including a profile picture and a tracking button. - IT Services & Computer Repair Near Me

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This company can't seem to get it together. I booked a tv mounting appointment for a specific day & time. it was changed to the day prior (today) without consulting me to see if that was okay. I just got a notification that they had to cancel it. Would definitely not recomend this company read more

Don't try to call these people, they don't answer their phones, don't fall for the old leave your number and we'll call you and their text messaging services not working, finally got someone after days, finally made contact via of texting, got placed on the old we got to transfer you to someone else,,,,and thats how it ended, never got to that someone else read more

This company is a scam. They do not provide the services they advertise. They sign you up for a fake recurring membership and make it difficult to cancel. I've reported them to the FTC fraud hotline. read more

Britten was incredibly communicative and very polite. He got the job done quickly and accomplished exactly what I was hoping for!

My appointment was rescheduled 4 days in a row with no notice prior to an hour of our appointment.Very unprofessional.

This company is a joke, do not use them! I would rate them Zero Stars if I could as they did nothing for me. I scheduled them to come out to hang a TV on a wall a week in advance. They confirmed the appointment that day, 48 hours prior to the appointment and then again 24 hours prior to the appointment. At the time of the appointment they did not show up. I chatted on their site with a bot and then eventually reached them by phone. After two hours of trying to find the technician they sent me a message that they could not locate their technician and I would have to restart the process and book another appointment. I will find someone else next time! read more

Don't do it. Don't sign up for their service and don't sign up for a subscription. I signed up for both. Each time I requested a service they sent somebody worse than the previous person. I called on the telephone to cancel my subscription service on December 3rd. I was told "you're all set". I just saw a charge on my credit card for another year at $199.00. Don't waste your time with these fools. Just use Geek Squad, and get treated fairly and competently. read more

signed up for the membership, was given time and date for them to come and do the work requested, they never showed up on that date and kept changing the time for the appointment. Affter 6:00 PM I canceled the order and told them to cancel the membership. To my surprise the next month I received a charge on my credit card for the $19.99. They told me I had to cancel within a month or not refund! I canceled the day of service, because they never showed up, but they never told me I had to do it online. After calling Chase I relized even if I canceled today November 26 it would be less than a month, because the service date that they did no show up was October 29, 2024. Save you money and find a reputable company to deal with. read more

For my mother's home, I bought a new 55 inch TV and needed it installed. I admit that I did not look at her current install and there were cables and a WiFi box near the old TV. If any cables needed to be run we had a basement, and I told the technician where the outdoor cables could be run if any needed to be run. In the end no cables needed to be run. I signed up for "In Wall Cable Running" ($249) and "TV and Home Theater Support" ($129) to get the TV set up. In the end the system was a straight WiFi installation so I asked for the $249 back. HelloTech responded to my request by saying, "he stated that he replaced coaxial and ethernet cables so you can get higher-speed internet and connect the system wirelessly. Tech added that this information was communicated to you." I literally was with the technician for all but 3 minutes of the 2 hours that he was here and I never saw him touch a cable, or test a cable to see if it had more bandwidth than en existing cable. They also said, "we would like to offer 20% of the in-wall cable running portion which amounts to $49.80." Hahahaha.... OK. I initially gave them 5 stars, but this is highway robbery at these prices. Total bill: $405.80 for a WiFi TV hookup. My degree: B.S. Management Information Systems. read more

This bullshit group is a perfect example of what is wrong with the service industry. Make an appt. At 11am that gets randomly changed to 6pm that you only discover when you call them back and talk to Fred from Bhopal. Same thing at 6pm. No communication. Reschedule appt. for the following day at 11pm, call at 11:15 and talk to Tim from Mexico who says he'll make sure you get a call - telling you he "understands your frustration." You go to track the order which shows you where the technician and it says they're "on time." It is simply the worst service I've ever experienced. Run screaming from this abortion of an organization. read more

Ad on google said TV Installation $65 .... On their website when checking out total came out to almost $180.

I called and asked for a tech to hook up my printer and remote on my phone for my Nest and trouble shoot Alexa. I was given a quote of $304, which I thought was very high, but okay, I needed the help. Of course they try to set up a membership with a monthly charge. No thanks, does anyone need monthly help? The quote is not even much less for that with the membership. So, now she's telling me there are stiff penalties for cancelling even if you do it right after making the appointment and even paying the entire quote price if YOU "no show", which I would never do. Their tech "no showed" on me, a couple of weeks ago and they didn't even call. They just emailed me at the time of the appointment, great if you are always looking at your emails. I sat there at home waiting till much later. (I could have gone out) No phone call. When I called to reschedule, the gal said I was not charged for the "cancellation" I said I hope not, I was the one that was "no showed" on. She even told me that twice, like I was lucky I wasn't charged. No price break or anything, like maybe handle one of the problems at no charge, would have been nice. Finally, I just decided to call someone else, I was furious. read more

HelloTech scheduling system and appointment confirmation/reminders has been the best we have encountered. Unfortunately, our experience with the actual install was quite disappointing. It seemed like Benjamin was already upset upon greeting us and had a chip on his shoulder. We can see he was frustrated with the install as things were not working-- (1) the chime/doorbell would not work (2) was not able to get my wife's phone working and stated "you have an Apple phone and didn't update--that's why its not working." We were under the impression and hired HelloTech to assist us as we are technology challenged, but ridiculing us at the same time with his tone of voice and complete unprofessionalism was totally uncalled far. We felt belittled and all we were look someone to help us. He really wasn't understanding and continued giving us a really bad attitude. He kept blaming everything else that is wrong. He was even so rude as to say, "You aren't satisfied with my work then let me call my office and we won't charge you. And just to be clear, YOU SEE I tried everything that I CAN and I helped you all the way." He walked out the door--got on his phone and then after 20-25 mins or so--asks us to speak with the Nest representative on the phone to verify our account. Finally, the Nest Representative on the phone got the chime and app working. He hung up the phone, then had us rush to sign the paperwork and left. It was quite an unpleasant experience. read more

Wish I could leave a review about the service here, however considering my technician failed to show up for the appointment (twice), It's not even possible. Scheduled a TV mount appointment on a Saturday and was instantly charged a hold in my bank account (thinking this would go smoothly). Day of the appointment, I didn't receive a call or notification about the technician being late. I had to reach out to customer service and unfortunately they were unable to locate the van. After continued delay, we came to the compromise of rescheduling for the following day (Sunday). Fast forward to Sunday, my appointment slot arrived and again to no surprise -- no technician OR warning about any delays. I called customer service again to get a status report and was told, "We are unable to locate the technician at this time." This is really disappointing considering on my call with the customer service rep. the day before, this would be a time that worked best for me and the technician in order to make up for the inconvenience from the previous day. Again, it's too bad this didn't work out. Based on the recently submitted reviews below, looks like the service wasn't too great anyways. Not going to let this ruin another weekend - don't let it ruin yours either. Unprofessional, ill-prepared, and disconnected customer service & field team. Yikes... read more

An exceptionally poor experience from start to finish, and every attempt to communicate with HelloTech has consisted of communicating with this poorly trained and snide "customer service" employee (Justin) devoid of empathy. Truly, this is a guy who hates people and his job. I used HelloTech last year to mount a TV and things went fine. However, this week, I scheduled a TV mounting service, and then was asked to provide pictures of the TV, Mount, and Work Area. Having provided the requested materials over a day prior to the scheduled service, I expected the tech to show up ready to mount the TV. However, the tech had never seen this TV nor its proprietary mount, and didn't follow LG's instructions or guide for either. The tech walked all over my furniture, even on the mantle, while still not understanding how to get the TV into the mount. Now, my mistake was selecting that I could help lift the TV, and I didn't realize this until after the service was finished. I own that mistake. However, if the tech had just followed the instructions and been prepared for the job it wouldn't have been such a nightmare. At one point, while we were holding my $4k television in the air the tech answered a phone call and scheduled another service while leaving my partner and I there holding the TV over the mantle. Yep! You read that right! The worst part is I thought HelloTech would understand my frustrations when I reached out to let them know how my service went. Instead, I was blamed for not selecting the option to have someone else arrive to assist. I wish I had! It wasn't that I'm not capable of lifting the TV, it was that the tech didn't come prepared to mount this specific television despite being provided the necessary and requested materials prior to his arrival for the job. I thought HelloTech would try to make this right, but instead the unfriendly customer service rep I spoke with tried to blame me for how the visit went. Think it's safe to say that there are much more qualified individuals/companies offering these services and HelloTech's easy user interface shouldn't be the reason you schedule a job with them. As the client, you should expect a tech that arrives ready to protect and competently mount your TV. read more

Aaron was fabulous. He went above and beyond and ensured I knew (and ordered) what I needed to make my life easier. He arrived around 8:15 and stayed super late. I'm grateful he gave me his time snd didn't rush through helping me Like he could have. read more

Just had hello tech install my new thermostat only for the tech to be 45 min late and then when hi left we realized that our AC system was no longer cooling! Called customer service and they said someone would get back to us in 24-48 hours. We have a newborn at home and our condo is currently 79 degrees! No happy with this service, also with no way to contact the tech is very frustrating. read more

No text or call on showing up for first appointment so we Rescheduled for same day. Tech showed up 2 hours early when we were not home, said he would come back and promptly canceled Got a third appointment for today and a no show This service is comically bad What a joke read more

Fantastic service. Augie was fast, on time, and helpful to answer questions. Will turn to HelloTech again for future needs and recommend them to others who need electronics installed around the house! read more

He walks in without any shoe covers and made a mess on my floor. My TV is off center on the wall. He claimed it will move on the mount but it doesn't move side to side. I want to be contacted and have this corrected. It's unacceptable. I don't want the same tech. read more

Erik was great at his job, super efficient and helped solved the problem we encountered with Xfinity

The tech called me and we scheduled for 3:30 he sent an email confirmation for 5 then change it to 3:30 all while charging me an additional $25. The tech tried to scam me out of an extra $25 for the service because he entered the wrong time from when we initially spoke. read more

I will never do business with hellotech again. I was quoted a price after explaining to the person on the phone my needs. Tech shows up, starts doing work. A bit into it, I check my email and the dollar amount doubled, plus some. I ask tech why, she says because she had to hook up speakers. Tech could've easily told me, but didn't. Bad business practices. Told tech if I'd known this, I would've used geek squad. She says I can unhook everything I've done and you get all your money back. By this time I told her to just finish the job. Hellotech falsely gave me one price and tech didn't even tell me of the upcharge. Again bad, shady, deceitful business practices. I expect a reply via phone from a manager, located in the USA to discuss this shady transaction. read more

Tech arrived with a bad attitude seeming like he was not going to hang my TV. He did some wall scanning and decided he could not put the wires behind the wall. After getting my TV hung he could not get my woofer to work, now trying to play Netflix I cannot get sound at all.. I requested a service call a week ago and was told someone would call me back. Still no call! Called yesterday and was told a manager would call me back. 18 hours later and still no call. Update, it's is now February 13 and Called again and all they can tell me is someone will call me back which never happens. One of the worst Company's I have ever dealt with. read more

Chris did a fantastic job installing a wall mount tv, i'm super pleased with his attention to detail and knowledge.

Brandon L was very nice & had our TV hung in 20mins. Very fast for the size of the TV. Thank you very much.

My technician, Brendton, was very professional and super friendly! I can't believe how fast he got my ring doorbell up and ready to go! Excellent service all around! read more

I had Ely in Hammond, IN. He arrived on time, had on his mask. Was very quick and efficient. Extremely nice. He was careful with the materials and extremely knowledgeable of his craft. I would book him over and over! read more

HelloTech - My mounted tv - A mounted flat-screen TV displays a children's show in a living room corner with a small table, decorative items, and household supplies. - IT Services & Computer Repair Near Me

They blew me off three times in a row for electronic lock installation. Never got an explanation. Terrible customer service. Totally useless. Don't waste your time! read more

After I spent nearly a half hour on the phone with the representative, we eagerly awaited the technicians to come in for a big job. Move a TV, add a flat screen and hook up TV's to new sound systems. I went over each part of the job including the need for two people as one of the TV's was nearly a hundred pounds and the brand of each component. First the tech showed up nearly an hour and a half late and we had dinner plans with friends from out of town that was now going to make the job tight. He walked in and I said, where is your assistant? His response to me was, let me look over the job and if I think that I need an assistant, then I can call one in. He then looks around the size of our apartment and says, I need to give you a quote on how much the job is going to be. I was amazed and told him that was why I spent a half hour on the phone with the rep. He said, before he even looked at one component that he was going to have to charge me double. He then looks at the first room where an amplifier needed to be hooked to a TV and speakers and said to himself, maybe triple. At that point I asked him if he could do the job that day and he said that he didn't like my attitude and wanted to cancel. By that time my wife and I had enough of him and asked him to leave. He then got on the phone and called someone and told them that he was not going to work with such rude people. Meanwhile, my wife was in the other room ready to call the police if he didn't leave. He was obviously mentally unwell. He also felt that since we had a nice apartment, that he could get away with charging us much more. I later booked someone else who was normal, brought in two people as required and they worked for their quote. This organization was scamming us. read more

After spending 20 minutes on hold with Geek Squad, I called HelloTech who picked up the phone immediately. David arrived exactly on time and had excellent communication before and after the appointment. He did a great job of stabilizing the TV, removing all extra wires, and making sure my mother could use one universal remote. Great service, fair price, and excellent communication. read more

Christopher was on time, he was polite and did a good job of hanging my TV.

Horrible to try and schedule. Super-inefficient and terrible communication. I set up the time that worked for me online - which is a huge window of time anyway. Then they email with options that are NOT that time...so I'm flexible and change days and then I get a call from the dude they assigned and he confirms for a completely different time and day. So I call the 800 number and that dudess has no clue and can't help me out. I tried Geek Squad next...comparably dreamy experience. I am still so disgusted by the ineptitude of everyone I was in contact with at HelloTech...Goodbye Tech forever. read more

So I bought a Nest Video Doorbell. According to Nest, they recommend it be professionally installed and offer a list of installers in the area that can be used. HelloTech was the first company they recommended. I call them and try and set it up. On their website, it just says that pre-existing wiring must be at the install site. So I ask the person on the phone what that means. She says that if you don't have a video doorbell already, they won't install a new one. So I ask the easy question... Isn't that the purpose of a professional installation company that is recommended BY Nest, to do NEW installs for products? I get told that "we aren't electricians and there is nothing we can do for you." So I mention there are wires at the install site, inside the wall because of the light switches and such. She tells me "those aren't the right wires." Huh? So apparently video doorbells run an exclusive type of electricity that only HelloTech knows about. I gave up. I went through another company with no problems. They did a "new install." Did what they have to and everything is fine. HelloTech was a waste of my time and a waste of my cell phone battery for the call. read more

I LOVE Hello Tech! Every time I have ever needed my TV worked over or my Ring doorbell installed, I do NOT hesitate to call them. They are on time, and their prices are so reasonable. Thank you, Hello Tech, for being there to help me. You guys, ROCK!!!! read more

The experience with Hello Tech was simply awful from start to finish: the tech was one hour late. I was overcharged by HelloTech (should have been a $79.00 charge that somehow ended up being $257.00! Have had numerous calls with "customer service" where I was told the charges would be reversed & nothing has been done. Thankfully I can dispute with my cc company. Did not sign up for monthly service & just saw a reoccurring charge hit my credit card this morning. This company is a scam & should not be in business read more