Very good service, turnaround time to complete a job is outstanding! Highly recommended.

This was the worst decision I have made - 3 days to repair my computer, promised that the Windows upload would work, did not, then was told I would be given the access/purchase code for Windows 10, which I paid for, and did not get. Finally, the computer is running so slow, I use my phone instead: sadly, it worked better when it had a virus before I brought them in. read more

So impressed with this company! I'm in Los Angeles with a dad in Chicago who's computer illiterate. I read about Geekatoo and their reviews and scheduled someone to come out and set my dads IPad up that I mailed to him. Abraham came and was amazing and thorough. I will certainly be sending them out again to tutor my dad more. read more

Do not use this company to mount your TV!! They came out a week ago to mount our TV above the fireplace. When I came home to see the finished mount I noticed it was completely uncentered vertically and almost touching the crown molding. We called to ask if a tech could come back to lower and center it. After 4 follow-up calls asking for a response we finally received a response from customer service telling us we would have to pay a dismounting fee and a remounting fee to fix ($258) (ultimately costing MORE to come back and fix it than the initial mounting fee of $225). We were willing to pay for a portion of the fix but to pay more than double to complete the project in a satisfactory manner is ridiculous. Very unimpressed with this company and the lack of customer service read more

HelloTech - Completely uncentered vertically. Customer service has no interest in helping us get this fixed - IT Services & Computer Repair Near Me

Our tech was great. He was on time. Knew exactly what needed to be done and took care to do everything exactly how we wanted. Knowledgeable and helpful. Highly recommended! read more

They canceled 2 appointments last minute and motion sensor and door sensor fell off during the night. I am very disappointed!

Yes he was easy to reach. Called to confirm showed up on time and left the work area clean

Michael was very patient, gracious, polite, efficient, pleasant, and kind. He took the time to explain the use of the key fob and he went above and beyond the call of duty when he kindly installed a small replacement piece that had been knocked out of the door. I sincerely thank him for his valuable time and outstanding assistance. He was wonderful. Thank you so very much. read more

The tech guy was professional and he was very knowledgeable. My WiFi was slow and he was able to check the router and get everything thing going. The only issue I had was the customer service over the phone they gave us some incorrect information that I had to clear up on my own. Overall I am pleased and would use the service again. read more

(We are two) Happy humans with HelloTech! The guy who came and mounted our TVs was excellent. He not only completed the job he came out to do--he was polite, friendly, and nice. He cleaned up dust that accrued from his work, in both locations, and he helped with an unrelated task of helping us move something that was too heavy for me. We were also able to schedule them quickly-- our TVs arrived Tuesday afternoon and he came out on Friday, other places said they couldn't help us for weeks. Pricing seemed to be fair as well. I'd recommend this company, and encourage friends to request Walter to do their job. Walter was exceptional!!! read more

The tech was overall respectful and did his job correctly everything went fine with the install the problem was how my appointment was handled through the system , my appointment was canceled without my knowledge and my evening was wasted. read more

Not good! would not do it again! Waste of money and time! The guy was lazy! didn't really want to do a good job! only to get paid! Could not complete the job, had to come back the next day and put everything back the way it was! but not my money! WASTE OF TIME AND MONEY!! NEVER AGAIN!! read more

Great service ! Came on time , finished the job quickly. Both the technicians Ricky and Alex were just wonderful! I strongly recommend this firm . read more

The tech was Syed. He is fabulous. He called before coming to let me know he was on schedule. He was pleasant, understood my problem and went to work. He explained everything to me and made certain I understood the instructions. He wore a mask, and was efficient in his repair work. Highly recommend him. We have used Hello Tech before and will use them again in the future. Their techs know their stuff. read more

Great experience with the tech that came to our home. Very friendly, chill guy whom immediately went to the root of the issue and then spent rest of time together cleaning up other issues on our desktop, antivirus issues etc. would absolutely use again. read more

Benjamin was great. I requested on the day I put in the order that the tech call me ASAP. Benjamin called within the hour, asked me some questions about my house, found the proper extender for me at Amazon and sent me the link. I texted him about various questions, which he answered quickly. Today, he knew exactly what to do to get the system up and running. The mesh extension gives me strong signals throughout my townhouse. read more

I recently purchased a 64" TV and mount from Best Buy and was not going to even try to get the TV out of the box by myself. After listing on TaskRabbit over a dozen times and having literally no takers to help me mount it, I was thrilled to find HelloTech! I placed my order on a Saturday and Richard was at my house on Sunday (marathon Sunday in San Francisco by the way!). Richard knew exactly what to do with my 64" TV and the mount I had purchased from Best Buy. He even helped me figure out where exactly on the wall to place it for optimal viewing. Richard also helped me hook up my other devices, like Roku and Chromecast. He was prompt, friendly and an expert in handling technology. Thanks to Richard and HelloTech I can now enjoy movies and more in my new house. Highly recommend this service - much better than my experience with TaskRabbit. read more

A huge thanks to all the Tech's that helped me remove a bothersome Trojan virus, it took a long time to finally remove it, but each one of the techs was very patient and very thorough. ALL did a fantastic job!!! Additionally, their up front pricing for the removal was worth it especially since I purchased the year long service for only an Additional $11! This is the second time we used Hello Tech (the first time was in home installation of a new computer, the second time was for the virus removal was a remote service was really beneficial since it took a couple of days to finally remove it entirely). Both experiences with this company was a pleasant experience. Very pleased with Hello Tech! read more

Did a basic 'Computer Tune-Up' with Giancarlo. My work laptop was running super-slow, and hard drive was running constantly. Fortunately, no blue screens, no pop ups, and doesn't look like any viruses either. Just a bunch of cookies, temp files and crap!! It was a mess. Anyway, it took almost 3 hours, but the Tune-Up was totally worth it. Now, running fast again, minimal to no delays or 'slowness', and all is right with the world. Thanks Giancarlo and HelloTech!! Will be doing this for my personal laptop very soon! Highly recommended. read more

When I called the tech support company I've used for the past 12 years, I was upset to find out they had gone out of business. After some research I contacted Hello Tech and had an amazing experience because of Walter. I have two different business accounts in my home and was making major changes to two computers and he didn't miss a beat. He was thorough, very knowledgeable and accommodating. Walter made sure we tried out everything before he left to make sure we would not have any issues after he left. He was also a very pleasant person. I would highly recommend. I think Walter should get a RAISE! read more

This is a great service. They met with me and showed me all that my phone can do. Things I never thought of were right there on the phone. I feel that I can utilize my phone more now. read more

The installer was nice, but I filled the form out on line and they asked if the TV was being mounted on the fireplace or drywall. I selected drywall. Apparently because it was over the fireplace it was an extra 69 dollars. I probably would not have mined the extra charge, but I wasn't informed. I just received an additional charge on my credit card and had to call to figure out what it was for. And this is despite the fact I sent them a picture of the TV and space before they arrived. Probably will stick with Geek squad. read more

This is the first time that I had to use a tech service and I was very pleased at the great level of customer service. There were no surprises. All fees were explained up front and the process unfolded exactly as described. Our technician Abraham H. was courteous and skilled and offered good suggestions and answers to our questions. I would strongly recommend this service to others who need it. read more

Geekatoo is a fantastic service. Think of it as the Uber for on-site tech support, but with upfront pricing so you don't get surprised. My assigned technician was very easy to get a hold of for scheduling, as he reached out to me right away. He was very friendly as knowledgable and helped to go through all of the potential causes of our networking issue. read more

On time. Friendly. Prepared for task at hand from time Candace walked in the door. She was great and I would request her if I ever needed the service again. (We had problems reconnecting our smart lights and outlets after switching Internet service providers) read more

Alvin understood the problem and after trying one dead end, thought it thru and took over my computer. He fixed the problem, which I didn't think was ever gong to happen if I did it myself ! read more

Hello Tech employee dishonest and offensive while in my home. When I placed my order for service I was told the employee would bring an outlet bridge for mounting my television on the wall along with a receipt for the cost and I would need to reimburse the Hello Tech employee for the cost. I researched the cost of the equipment at the local Home Depot and found that it was priced at $39. "Phil" told me that he paid $60 for the bridge. When I asked Phil for the receipt he told me that he didn't have one. I informed him that the equipment only cost $39 at the local Home Depot. He replied, "Yeah, well I paid $60". Phil left the empty box behind so I investigated the sticker on it. The sticker had the store number on it and came from the local Home Depot. When I took the box with the store's label still on it to the Home Depot, the employees there confirmed that it was purchased from their store. An employee scanned the price at the register. It was $39 and matched the price on the shelf. I spoke to the store management to find out if this was a sale price and if the equipment was previously more expensive and he informed me that this was the regular price of the bridge. The dishonest Hello Tech employee Phil who told me did not have a receipt had lied to me about the cost and overcharged me for the equipment. I have pictures of the box, label, scanned and shelf prices of the equipment. All in all he charged me $120 dollars extra for equipment because in addition to the (dishonest) $60 charge for the outlet bridge, he had to use different HDMI Cables because the ones that I had were not long enough. He did not provide me a receipt for any of those additional charges either. The total cost of mounting my television on the wall and connecting my XBOX, Soundbar, and cable box had grown to $500. The employee was also offensive. When Phil arrived at my home, he began telling me that there would be additional charges for connecting my XBOX and Soundbar (I had bought a new XBOX and Soundbar to replace the ones that were on my existing television), I wasn't informed that if I didn't unbox and connect the equipment before he arrived there that it would cost more money for him to connect them to the television after he mounted it to the wall. I informed Phil that I wasn't aware that I would be charged extra for those services. He asked me the employee I spoke to had "an accent". He said that they always have this problem because "foreigners" take these phone calls and don't inform customers of the true costs. He wanted to know if the person I spoke with had an accent and might have been "foreign". I was surprised that he would blame the new charges for my installation on foreign people who spoke with accents. In summary, the total cost of my install had gone from $230 to about $500. The employee told me what the costs of extra equipment would be but did not produce any receipts. He also lied about what he paid for the bridge and overcharged me. Would I consider using this service again? -Absolutely not. read more

Jeremy came to help set up stuff with two playstations and transferring/consolidating files from our hard drives so I can find what I need. He busted-butt to try to make our printer work. We were very impressed with his eagerness to see the issues through to our satisfaction. He was also very kind about our lack of savvy (which was why we had to call on Geekatoo to begin with). I would recommend him very highly. One thing I found very odd was that Geekatoo doesn't specify Mac vs PC when they are matching the customer with a tech. That seems like a no-brainer and changing it I think could improve an already pretty great business set-up. Will definitely call upon them again if needs be. read more

Yes! they are very very good. They know their stuff very well. I went ti them with my computer which crushed and I need to recover all the data. They did it. I am so happy with their service. read more

I would give a zero if it was an option. Had an appointment scheduled and tech didn't show up. Finally texted me that evening and said he would come the next morning. Next morning texted me and wanted to come after 8 pm that night. I give up. read more