It would have been worth it to go to Gurnee'a Verizon Home Store since this is a 3rd party retailer…read more(not specified on the building). Most the employees were nice and knew what they were talking about, but also did not explain things very well. We had to wait a few extra days for a pre-ordered phones (that the app said was shipped, over-night, and received/signed the next day bur we didn't receive our phones for another three days and I had to call them to see if it had arrived). Then, I had not known there was be additional charges like the 19.95 "Ready 2 Go Set Up - Smartphone" per phone and that was not disclosed to us when we were paying "the taxes" for our phone (that's the only thing said when she said we were paying for when we got our are payment method). We could have easily set up our phone ourselves like we have in the past and saved $40 dollars. The deal we got through them is the exact same we would have got at the home Verizon store. I would have said no to having her set up our phones if I knew there was a charge but she didn't even ask if we wanted to set them up or have her do it (idk if that is policy but I'm not happy about it at all). Like I said, they were very kind employees, but the extra charges and wait time was it worth it when I could have driven 15 minutes down the road instead. *** UPDATE: we went in to talk about everything the next day and have been taken care of. Everything was kindly explained and the charges were taken off because nothing was explained to us prior and if we were aware we would have been able to decline the set up fees and do it ourselves. I appreciate the owner reaching out. The store manager at the time had wonderful customer service(as well as the young lady working with him in 10/30).

I want to warn everyone about the Verizon in Antioch, in front of Walmart…read more 1. It's not a Verizon at all. Which I feel like is really scammy on Verizon's part. It's a go wireless who is an authorized of Verizon. Also poor decision making on Verizon's part. So- my 70 yo mother went there ti get a new phone. ( thinking it was Verizon corporate) She gets home with a new 13 mini ($699) and a $330 bill for "accessories" An employee named Nicoy T went to the bank on her lol. Some of it she didn't need but it was obv just a sell- that's their job I can accept that. But $25 was a setup fee. Soooo yuck for business practices- but at this point I'm still just annoyed and intending on letting her keep all the unnecessary accessories. Then I get to the part of the bill that is $100 of screen protectors. We all know we need a screen protector( you can get them on Amazon super cheap btw and I drop my phone like 6/7 times a day, they've never failed me lol) So overcharging for one, since it's a cell phone store, I totally get. But to sell someone that obv doesn't know- 2 screen protectors is just unreal. One was a liquid screen protector and one was just the tempered glass you stick on. He of course opened and used both as they do for you, as a courtesy, when you get a new phone. If these things work and are worth $60/$40 then why would she need 2? And let's be honest- no one needs 2. So then I decided- nope- it's all going back!! Don't try to scam old ladies- it's not cool. SO YOU GUYS- today I go in there, nicely trying to return the stuff ( NICOY T of course wasn't there) They tell me they can't return either of the screen protectors( obv they've been used) ( to really nit pick- they weren't used by my mom, she didn't open them and put them on) But I just politely asked if there was any way to refund once- since we both knew 2 was overkill) Nope. Fine- I'm moving on. She got $100 credit for all the refunds. She was also told this was an even trade- $699 trade in for $699 phone. At the time they were running a promo and I was honestly surprised by the $699 trade in but hey‍ So Nikoy T told her a box would be coming in the mail to send in the trade in and credit her Verizon bill the $699 they were charging putting on it for the new phone. 3 weeks later- no box- so I asked him if he could also check on that. He digs around on her phone FOREVER and finally says- oh I see what happened. She was only getting the $699 if she upgraded to unlimited( she is old she doesn't use much data) I ask her- she wasn't told this. She legit said she has no idea what plan she even has and no one( NICOY T) mentioned anything about her plan at all. So I ask the guy today if I can still do that? I could. It's an extra $30/ month so I decide to wait- she doesn't use more than whatever her current data is- so $30/ month might not be the better option for a $699 trade in. I ask about the trade in value without the plan upgrade. $10. TEN. So I left, mom will have to decide which route to take. AT&T looks pretty good right now. Honestly I just want everyone to know- don't go to this place. They seem very scammy. Either go to the Verizon corporate ( there is one in Kenosha) or just go to ATT. I'm honestly considering switching back to ATT just because of this mess. Just seems all around poor practice. This is only the quick and dirty as well- I could go on. The employee who sat there for 50 and didn't help the person behind me or help me when the guy helping got a bloody nose and went in back for 20 min. And then didn't wash his hands and used his knuckle instead to finish up touching her phone. Covid lately? Just steer clear! I posted this on my social media and got hundreds of comments of people saying they had bad experiences too. And many more saying this review helped them decide not to go there so I hope this saves you too!

Great place with great deals , return customer. Staff is very friendly. Shout out to Bri ! Totally…read morefun experience , knowledgeable people ready to talk and if necessary negotiate to company standards and policies which is great as a customer. All around nice people display cases are set up in a cosmetically pleasing way with nice lighting

Accused me of having stolen goods, refused to lookup my EZPawn account in which I've been using…read moretheir services for years now, with a 100% pickup rate, horrible experience, do not use this pawn shop, and as a very valuable customer to EZ Pawn, I will be calling corporate and filing a complaint. Oh yeah, and the lazy employee who accused me of having a stolen tool was sitting playing a Nintendo switch instead of actually working or doing their job, horrible horrible experience.

Another visit to North Chicago side, another trip to the outlets to shop at the UA Factory House!…read more Bought some Project Rock shirts that were 40% off, a pair of Joggers and UA Wristbands. Pretty good deals! Didn't see any pairs of shoes that seemed interesting enough to purchase this time around, though. Was also thinking about getting the backpacks and hoodies, but changed my mind. Figured it was going to be too much. Anyway, liked browsing around and checking out different items that were available for sale for everyone. Glad to have found a few to buy and take home!

I called the store in a panic as our passports were locked in our safe. They helped us figure out…read morehow to change the battery while we were on the phone and it saved us a ton of stress and time. Very professional.

Very great company! I was searching for a specific type of safe for over a year. I finally decided…read moreto go into a store and check them out. The employees were very knowledgeable and helpful. I was able to find the exact safe I needed and I ended up buying a second safe from them. If you need a great safe that is actually fireproof and not a crummy Chinese safe, head to Waukegan safe and lock!

WHAT A RELIEF to find an autopart place I can trust. As a younger woman who doesn't know anything…read moreabout cars, it's just all-around crappy whenever I'm trying to get something fixed. I'm constantly feeling jerked around or being made to feel like I need something I probably don't and it causes a ton of anxiety for me- I've even gone so far as to bring a guy with sometimes so I don't get hassled. However, twice over the course of the last 2 months each of my LED headlights went out in my Rogue, which according to Jiffy Lube were a) not a part they carried b) really expensive and c) needed to be replaced at the dealership because of the place the lights are located, which apparently are extremely hard to get to without diassembling parts of my car. I called my dealership the time the first headlight went out and they told me it would take a week to get the part and then it would cost $220 to replace ONE HEADLIGHT. Is that insane?! I don't drive a benz guys- its a 2010 Rogue. Lets cool it on the $220 light bulb. So I went to O'Reilly and not only did they sell me the part for $90 but they replaced it for me FOR FREE. Then just the other day the OTHER headlight went out. AGAIN, I show up at O'Reilly, and even though this headlight was buried by my battery and a bunch of other car things (sorry, that's what they look like to me), Steven was MORE than willing to spend AN HOUR taking everything out of my car, getting the light installed and all put back. By the way its winter out. He did this outside. For me. For free. I'm blown away! I could not be MORE GRATEFUL to these guys for saving me the hassle of making a repair appointment and saving me HUNDREDS OF DOLLARS over going to the dealership. And each time, they're motivated to help me with a smile. I am so glad to have found an auto part place I can trust. Thank you SO MUCH Steven and crew! Hopefully I'll never have to come back, but if I do I know I can count on amazing service and a fair price.

Christine is amazing. Great customer service. And recvommended a mechanic. Gave me all the…read moreinformation and even called the people herself. Unbelievable Customer Service so I'm here now and they're doing a diagnostic check. Hopefully that's all we need is something minor instead of the super expensive $2000 bill Chevrolet gave us Rick and Libertyville Chevrolet is awesome so helpful I would definitely, recommend talking to him if you need any service is great thank you, Rick. He gave me a detailed description of what needs to be done..

I am a chronic pain patient. I've lived in Wauconda for two years and last week was my first time…read morein this store. The assistant manager was fantastic. She was professional, and extremely helpful. I heard about Kratom through my online neuropathy support group. If you have chronic nerve pain, this is the store you need to visit. They will explain everything to you. And their products seem to be high quality! Highly recommend.

The woman helping me was friendly, but unfortunately didn't seem to fully understand which product…read morewould be best for my specific issue. She mentioned several options, but didn't appear very knowledgeable about any of them. What really surprised me were the prices--much higher than I expected, and comparable to legal dispensaries. Not a terrible experience, but not what I was hoping for either.

This location of America's Best has a ton of choices on glasses, and for the most part a pretty…read morefriendly staff! (There was one girl there who seemed really frustrated and was probably having an off day.) The place is a well laid out, and very organized making it easier to shop in certain price ranges. It is much appreciated! The only thing I will note, and there really is no way to control this, is I wish the floor models of glasses were cleaned A little more frequently. I had to ask an associate for alcohol pads to wipe the five pairs of glasses I wanted to try on. They were covered in smudges and anything from fingerprints to foundation. I know it's impossible to keep 1000 pair of glasses clean, but a touchup once a week wouldn't hurt! Anyways, the girl I dealt with was super friendly and kind it throughout the whole process, and was helpful In helping me choose glasses that would suit my face shape. The staff is valuable, knowledgeable, and also honest in their opinions when asked if a certain pair of glasses looks good on you. I actually really appreciate the blunt honesty! They are offering new tests that takes pictures of your eyes and lets you know the status of your eye health, your health is the most important thing so I felt the extra $20 spent was totally worth it! Very pleased with my experience here, can't wait to pick up my new glasses next week! I will recommend this location to all of my friends!

SCAM!!!!!!!! Please…read morebeware of visiting this facility! They intentionally don't give you a copy of your contact prescription by saying you can grab it after you pick up your "free contact sample". I couldn't make it back to pick up my sample and when I called today they pretend like someone was supposed to give it to me. Too bad this exact same thing happened last year so I know they don't give it to you! To make matters worse if you call to get your prescription they claim they don't have access to email but can fax it! Not sure who has a fax machine sitting at home in 2024. Obviously their intention is to have you come back to pick up this free contact sample two weeks later so they can sell you contacts. AND if you call their office you're greeted by Jasmine who obviously isn't experienced with helping customers, talks over you and is outright rude! And she's apparently their office manager. I've NEVER been to an eye Dr in which they hold your prescription hostage! Don't trust this place and go somewhere else around the area. My radar should have gone off when I was in the office for my check up and Jasmine was bullying this older woman. Making it seem like any question she had was an inconvenience and treating her like a criminal. The older woman was just asking why the glasses were so expensive and what she could do to get the price down. I wanted to earn everyone that this is not your place. I've lived here for 20+ years and never had this experience with any other eye dr. I will be taking my business elsewhere.

Wauconda Osco Drug Pharmacy Great customer service by…read morepharmacy team. Much appreciated

While I've generally had good interactions with the actual pharmacists, their pharmacy technicians…read moreare generally not very helpful or kind. These technicians seem like they don't want to be there and are bothered by any questions they are asked. It gets harder and harder to be friendly to unfriendly people. My experience today with someone young enough to be my daughter (Sam U) was once again disappointing. As a result, I am considering a move to another pharmacy for my prescriptions. It's a service I pay for and to be treated poorly is no ok.