I walked in over the holiday weekend with a pair of glasses that I had accidentally broke. I did not purchase them from Pearle but they were the closest eyeglass store to my house so I figured I would try to get them fixed there. The manager, Sultan, helped me right away and repaired my glasses within 30 minutes. He was super helpful and friendly and I would definitely go back as a customer in the future. read more

Yes, there are plenty of Pearle Visions near me, I choose this location because of Dr. Kulbak (formally Windy City in Bucktown Square, Chicago). There is plenty of parking since it is located in the Woodland Commons Shopping Mall. Her staff greeted me as soon as I walked in. The check-in process was swift and simple. She was thorough with my eye exam and took the time to answer my questions. They carry a variety of brands of frames and the staff was helpful in assisting me in finding the exact frame I want. I was very happy with the service and experience. I am truly appalled by some of the low rating reviews. Eye exams and eyewear can be costly especially with add-ons and features. I don't think it's fair to give a one-star review or complain about the experience because of the cost. read more

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They would not even allow me to talk to the physician for follow up care, even though the physician promised that the specified follow-up procedure (filling out a simple form) would be taken care of. read more

Appointment availability was great and they were really flexible with scheduling. All the doctors and staff were kind and helpful.

Ahhh I really want to like this office because it's so convenient, but be ready to be snubbed if you don't buy glasses from them. I went in for a routine check up with my kids and we all had new prescriptions. Last year, I saved a lot of money ordering glasses online so figured I'll do the same this year. The staff is not very helpful if they know you're going to order online and they will charge extra an extra $25 for eyeglass measurements that you need, and mind you, they provided it last year (it was on the prescription). I just wish they were more helpful and the level of service didn't go down when they realize you're not going to order from them. There are plenty of other eye doctors/offices in the area and my family and I will just go elsewhere next time. Update: I just called a few other optical places and all of them said they provide the PD measurement whether or not you order glasses from them or not. One of the providers even told me to come in and that they'll do the measurements for free for my kids and I!! Now that's customer service...they just got 5 new customers! read more

I came in to get my eyes checked as well as for a new pair of eyeglasses. I am a Pearle Vision customer but came in to this location for the first time and left with a less than satisfactory experience. Will not be returning. The check-in process was smooth and while I waited for the doctor, there was an argument between the staff for preferred temperature inside the facility. Not sure if that was the reason but the doctor was rude while answering my questions. Once done, I headed out and selected my eyeglasses. The Pearle vision branch I went to last year, took time to understand and explain what kind of coating I might or might not need while here they added it right into my bill. I told the lady helping me that I do not need the extra coating which was followed by a lot eye rolling. I saved some $$ by putting my foot down and she wasn't happy. I picked up my glasses a week later. While I am happy with the glasses, this branch needs to work on its customer service. read more

1. MisPrescribed my glasses. Had to wait several days to get a correction appointment. Then had to wait another 3 to 4 weeks to get the replacement lenses in. 2. Their lens cutter comes in only one day a week. This added another few weeks to when I could finally get my correction lenses installed. Eg, arrive on Friday, you can't get them installed for a week. If you are not available that next Thursday, you have to wait to yet another Thursday. 3. Ordered contact lenses, were due in about 10 days later. Several days after due date, I had to call to find out if contacts were in. Due dates don't seem reliable. read more

Doctor absolutely great but omg the prices in frames Also thought selection was very limited Would get 5 stars except for that read more

Pearl Vision are very helpful and they would surely be a lot better than any dept store optical store, because they care, you can also ask them for a little tool they have, to keep at home, it's like a tiny plunger that sucks onto the contact lens and helps you slide it to the side and out of your eye... in case your contact gets sucked onto your eye ball, I fell asleep with my contacts one night because i was exhausted and next morning my eyes were a burning mess, my mom goes to Pearl Vision so she told me to go to them, they were so caring compassionate and helpful. You know it happens and causes so much pain and grief. Pearl Vision are so much nicer than the walmart optical dept., I never use the walmart services up front. Always find a private place, walmart and other read more

This place (Pearl Vision in Buffalo Grove, IL) has gotten really worse with the latest manager and employees. They are very disrespectful and the service is very bad. I have been going here for almost 15 years now, and Leo was exceptional in his service. It's not the same anymore. Beware!! I went for an eye exam and contact lens fitting. The doctor's service was ok. They said they will call when the contact lens samples come, but did not call me for 3 weeks even after they came. Then they gave me an appointment for lens fitting and training. When I went in I was asked to wait. I waited for 40 min and when I asked them how much more time to wait, she (apparently, the manager) said she has no time to see me. She was with another patient for the 40 min I was there and never even acknowledged my presence, even less tell me that she may not be able to keep her appointment. She asked me if I would come later or next week. By now we are in the last 2 weeks of the year and I didnt want to wait another week as I wanted to place my order towards the current year vision plan. I asked her to give me my sample contact lens and I will waive the training. I didnt want their training (I really dont trust them) and she refused to give them to me. So, I just let them go, and will go to Costco. First, they have no respect or care for anyone they are servicing. Secondly, if they mess up (either human error or fewer employees), they don't accept accountability. They are rude and irresponsible. read more

i have been their customer for past 3 years but this year not only they changed my safety pairs without informing but also not refunding. i ordered almost 8 months ago but these people never wanted to reply neither have solution. They just become thieves. City should look out and close this store asap as they are not with customer. disgusting read more

Stay away if you value your time and money! I ordered two (not cheap) pairs of glasses, and both were not made correctly. Both pairs have progressive lenses. The first pair the distance vision is way off to the point that I can't even wear them at all. The second pair, the eyes on the glasses are two different shapes because instead of cutting the lens to fit the frame, the frame was bent to fit the lens. I NEVER even took possession of the second pair because I told them at the time I went to pick them up that I would not accept these frames and wanted a new pair. They said they would have a manager call me and no one ever called. I've called several times since and am told each time a manager will call me back and no one ever does. The last time I called the snotty girl on the phone told me: "we don't give refunds". I told her they cannot make me pay for a product I never got, and again was told a manager would call me back. Guess what? Never got a call. I will be reporting them to the Better Business Bureau and the Attorney General's office. These people are unethical and clearly only care about taking your money! You've been warned! read more

I sat on my glasses the other day and because they are progressive AND they were so crooked, I was kind of screwed in driving, reading and walking!! I saw this office as I was trying to drive by decided to ask for help! I was totally willing to pay them to fix my glasses for me. Well, Gaylord, the store manager, said, "Oh my...we need to fix those." Well, not only did he fix them and send me on my way within minutes, but refused to let me pay for the service. I didn't buy the glasses there, but I will definitely consider them in the future. I am always impressed with incredible service and this store perfectly exemplifies that attitude!! read more

I highly recommend Dr. Berkovich and his staff. I haven't had an eye exam in years, which made me nervous, but with his extensive knowledge and experience, I couldn't have asked for an easier and smoother appointment. He answered all my questions, recommended, and gave samples of contact lenses that are by far better than what I've been wearing for the past 4+ years. They have a large selection of frames, and his staff were very professional and helped me pick out the perfect frames with a quick turnaround. Thank you! read more

I have never written a review but I just wanted to say that Etel went above and beyond helping me find glasses and solving other issues I had with another store. I would highly recommend using this Pearle vision for the wonderful customer service!! read more

I drive past several nearby optometrist offices to get to this Pearle Vision on Half Day Road. Why? Because I trust them and they stand by their work. I smushed the glasses I purchased from them last year (I accidentally slept on them) and they were fixed at no charge and ready for me before my eye exam was over. The staff is very pleasant to deal with and I'd like to give a shout-out to Gaylord specifically; his knowledge of the billing process and patience with my questions is to be applauded. I also really liked Dr. Berkovich - he had a calm demeanor and his knowledge of multi-focal daily wear contacts was so great that the lenses he wanted me to trial ended up being perfect for me. I'm so happy I found this place. read more

Highly recommended for great service! Thanks to Gaylord and Alex, who accommodated our family (of 5), and went above and beyond to help us, and patiently attend to our optical needs. Thanks so much. 10 thumbs up from all of us. read more

A wonderful experience from start to finish. Dr Kulbak was terrific, even checked my contacts after I tried them on to ensure fit. Gaylord and Alex were so great to work with. Helped me pick out frames for me and and my daughter. This was my 6-year old's first pair. And they really went above and beyond to find the perfect fit. read more

Great service. I went in there for an unusual request and they were very happy to accommodate me and very fair overall. Wait a great addition to Buffalo Grove and so nice to have near the house. Thank you Gaylord! read more

This store was sold and resold and the new owners are less than stellar. They're in this to make a buck and get you out the door ASAP. The prices are outlandish and they keep adding more services reminiscent of an automobile dealer. Scratch free lenses extra, UV protection extra, insurance extra, replacement extra extra extra!!. There are also different types of coatings and lens materials and each is more expensive than the next. And you guessed it-EXTRA! By the time you leave, your free doctors visit turns into a $500 purchase. The Dr herself is really wonderful and the only good thing this used car lot has going for it. My lenses were done incorrectly the first time and then I couldn't even get a hold of them after they took them back to "adjust them". So I'm out $458 for lenses I will never use and have never even received. Do you think they offered a refund? Try again. They tried to justify their incompetence by claiming temporary stupidity. Stay away from this place and use your money for a better cause like your favorite charity or kindling if you're that desperate to burn some cash. read more

Going to the eye doc doesn't have to be a bland experience... In fact, it can be quite enjoyable! Yesterday I went for my annual eye check-up and to replace the my broken glasses and my husband's lost glasses. We were greeted with such friendly "hellos" from the husband/wife duo. I genuinely felt like they were thrilled to see me. In fact, I jumped back a little because the "hellos" were so vibrant. We were served with excellent customer service and I appreciated how they acknowledged that we wouldn't want to wait around...they were beyond efficient. While my husband was getting his eyes examined, I must have tried on 25 pairs of glasses. When it was my turn, Leo asked what I was looking for and ta-da! - he pulled the perfect pair for me! And for my husband, he was beyond patient as he tried every color and shape. Dr. Nelson was also a gem. Calm and explained every detail. I appreciated his honesty and care throughout the exam. While we have vision insurance, we weren't eligible for some insurance benefits because we were getting replacements early. Leo still gave us a great price and offered us discounts and how to approach and utilize our insurance in the best way possible. A charming experience at Pearle Vision in BG! read more

Excellent experience. Very broad selection of frames. Leo was most helpful in his recommendations and helped maximize my insurance benefits for two new pairs of glasses. Delivery as promised on glasses and a week earlier than expected on sunglasses. Dr. was very thorough in eye exam. Will definitely return. Appreciated the personal service - didn't seem like a franchise operation at all. Thanks Leo! read more

NEW OWNERSHIP, and better than ever! The eye doctor was patient and thorough with the exam. He offered to let me try new contact lenses, and they are A-MA-ZING -- sooooo much more comfortable than what I was wearing before. The staff who helped me with my glasses were friendly, and they have all the top brands of frames. I will be back. read more

I travel weekly for work and I happen to have lost my left contact lens and my prescription is expired. This is an emergency as I can't see out of my left eye. All I needed was a copy of my expired prescription. I got the run around and a lot of talk and in an emergency scenario they would not help me. I won't be renewing my prescription here. I believe the other reviews when they say this place is under new ownership and it's bad. The old owner would bend over backwards to help. read more

I had an extremely pleasant experience during my appointment with Dr Berkovich. Very knoweldgebale and caring doctor, who took his time to listen to all of my issues and concerns. He is amazing with kids too- my daughter- who is not the easiest to deal with- said Dr Berkovich was the best she ever went to! Very nice and attentive staff as well. read more

I went in today with TWO pairs of glasses that were broken - one lense popped out and the other was totally bent!! I didn't even buy my glasses there and they fixed them for free. AND He gave me a hard case for one of my pairs and offered to give me a color so I could find it in my purse. I just moved to Chicago and was working out there this particular week - super nice and friendly. read more

fast service! Gaylord and team arevery welcoming! great customer service!

Has been my favorite place for glasses in the last 25 years. The opticians are very polite and willing to help every time I visited the store. Often I needed to get my glasses fixed when I got my frames broken here and there. I ended up getting them fixed on the spot for free even when I insisted to pay them. Highly recommended. read more

Went in for a new prescription. Gaylord took care of me and was ever so accommodating. Turns out my prescription was wrong (not their error) and the lens had to be remade. They quickly remade it at no charge and made sure it was correct. I was updated on the progress and when it would be ready so as not to be concerned. A couple of weeks later, Gaylord called me to make sure everything was ok. I have been extremely pleased with their service. read more

We've bought glasses here before. But, this was the first time I needed a frame (not their frame) adjusted...and, it was done in a matter of minutes. No charge....just great customer service. Thanks Pearle Vision Buffalo Grove. read more

The Pearl Vision store in Buffalo Grove is top notch. They have a great selection of frames and will go above and beyond to make sure you are happy with your glasses. Dr. Hyderi and Gaylord the store manager are the best along with the rest of the crew. Good prices and most of all great customer satisfaction! read more

This was our first visit to this location. We went in because our son's glasses were broken. Even though we didn't buy the glasses from here, the store manager Gaylord and the other staff were lovely and accommodating! They fixed my son's glasses for free. :) They have a nice selection of youth frames and take our vision plan, so we will definitely be considering them for our next pair for the kids. Highly recommended. Thank you! read more

The owner Leo is super friendly and helpful. There are fancy gucci, dior, maui jim, oakley frames, but also budget friendly frames as well. Great selection and service! read more

Been going here for years and have never had a negative experience! Gaylord is a very kind guy and is very accommodating. Will continue to come here and definitely recommend coming here for amazing quality glasses and/or contacts! read more

Extremely friendly staff and very knowledgeable. It was truly an enjoyable visit from the eye exam to picking out the frames (they have a very nice selection). My glasses also came in earlier than expected and no adjustments were needed. read more

I came in to the store today to check my insurance benefits and set up an appointment for an eye exam. Diane was extremely helpful in looking up all my information and answered all of my questions. While I was with Diane, the Optician (Yuriy) repaired my existing glasses free of charge. I did not purchase the glasses they repaired from Pearl, and was pleasantly surprised that they insisted on fixing my glasses and would not even charge me. I will definitely be buying my glasses from them in the future. I highly recommend this store. read more

Customer service has really gone downhill with the new owners. Very disappointed and will not be back after going there for many years.

They repaired my wife's glasses frame at no charge. Thanks to Gaylord.

I went into Pearl Vision because a screw came out of my sunglasses. The manager greeted me immediately and was extremely helpful. I would go back for my other eye needs read more

I've been a customer of this location for a couple of years by now. Always great customer service and willingness to help. Went there recently to fix my sunglasses with the prescription that I made there a year ago. One little screw got missed recently and glasses were loose. John who works there was able to help! read more