Been using Shawn for years. Experienced, knowledgeable, friendly, and priced right. Moved out of…read morestate, and still come back whenever I need glasses. Won't use anyone else.

I've been a customer here since 2003, so this review is long overdue…read more I stopped by yesterday 8/1/2023. One of the tiny screws on the side of my glasses came loose and fell out, and Miguel fixed it right away. I purchased these frames here back in 2020, every time I have been here for new glasses they have a great selection of frames, and everyone here has always been very nice, kind, and professional. The true definition of a five-star experience.

Superior Optical is the GO TO place for glasses. Phillip has helped our family with glasses for…read moreyears. He knows our style, picks out the perfect frames every time and fixes them whenever we have a problem. Phillip went out of his way to coordinate getting the glasses to the store when my visually impaired son could not drive there when we were out of town. Will never shop for glasses anywhere else. Win win win!!

It was a pleasure doing business with them. The salesman was knowledgeable and professional. The…read moreglasses arrived promptly.

Someone did contact me and told me that Dr.Eiden had retired about a year ago! Thank goodness,…read more Dr. Allen is no longer there either. "Angie" also asked me to change my rating, but I can't. The lab is the worse, too. Besides breaking every one my old pairs, this lab would take forever (weeks and sometimes months) to send my glasses back to me. My current optical departments sends them back in two weeks!

Overpriced and poor service. They seem to give every test they can to jack up the price. Check…read moreout other places.

Hey, Northbook! You have a gem in New Days Optical. I was a customer of John's for more than 15…read moreyears when he was in Chicago. He is amazing. This is a one-man-show kind of store, but all you need is John. He doesn't do exams, so go to your eye Doc first, then bring in your prescription. John will make sure you have the perfect fit. Over time, I progressed from single vision to bifocals to trifocals, and he made sure the lenses were just right. No new-glasses-nausea! The fitting experience alone is an almost spiritual experience. Just go. You'll be glad you did.

This guy is a total jerk. I just went in to look at frames. I wanted to be sure the place I went…read moreto had frames I would wear. I asked to try a few on and he puffed out like a chicken, said he's a very serious doctor! The best!" Then he went and sat behind his desk. I was unsure what just happened so I said, "So...I can't try any on?" "NO!" I'm not sure why he did that but it was a total jerk move and I would only go here if you enjoy getting yelled at, otherwise I would stay away.

I don't take very good care of my eyes and it is finally to the point where I need glasses. I did…read moremy research and went to my appt. People were friendly and helpful at check in. Showroom was clean and inviting. I could not be happier with the treatment I received from beginning (Dr Udesky was patient and kind in his explanations) to the end (Brian fitted me with a few pairs that now not only look awesome but allow me to see the world in what feels like HD! Thank you to everyone at Northbrook Family Eye Care.

I had a very positive experience with Dr. Udesky and his staff. We moved to the area several years…read moreago and I'm only now updating my medical care team to be more local. Between COVID and having an unreasonable stash of daily contacts, I put off my eye exam for longer than I should have. I really need new glasses, though, and had some urgency around spending HSA money that was rolled over during the pandemic. Scheduling was easy peasy - I made my appointment on the website and received a confirmation quickly, which included instructions on completing new patient paperwork online in advance. I received a text reminder of my appointment the day before. I was greeted right away, given a few additional forms to fill out, and then taken in back for initial testing. I waited in the lobby for a few minutes before my exam with Dr. Udesky. It was a brief wait and, honestly, the highlight of my day because I got to see how sweetly Dr. Udesky and his team interacted with the patient before me - a little girl who appeared to be four or five years old. She wanted her "eye pictures" to take home and they printed copies for her before sending her off with a fist bump. My exam was great and Dr. Udesky was friendly and warm. I asked a few questions about my current daily contacts, whether contacts or glasses would be better while staring at computer monitors all day, etc. He also gave me some helpful insight into my eye health relative to a medical condition and understanding long term care. I'd been on the fence about ordering glasses or going with an Internet retailer but, genuinely, Dr. Udesky offers competitive pricing (at least in this scenario where I was also committed to ordering contacts). Maria helped me choose frames and I'm excited for them to come in, particularly after years of being unhappy with my glasses from another retailer that bent and were misshapen almost immediately. She was knowledgeable, took my feedback into consideration, and selected the winning pair. I suppose I should mention that I don't have glasses or contacts in hand so this could change, but given how positive my experience was, I'm currently a happy customer and glad to support a local Northbrook doctor and his team. (For the record, I was also sent off with a fist bump and an elbow bump so that doesn't appear to be exclusively for the kids.) :)

The front desk people and assistants are knowledgeable and very helpfuk. Dr. Hahn is great to work…read morewith. She possesses a rare combination of skills--she is smart, intuitive, friendly, has a keen memory, and is a straight shooter. Today J met District Manager Michele who demonstrates top notch, refreshing leadership skills.

Finding a any kind of provider is incredibly difficult. I loved my last optometrist but did not…read morelike anything or anyone else at that facility. Life forced me to make a decision when last year I found out my primary optometrist was moving and I knew I didn't want to stay with anyone else in that office anymore. I scrambled to find a new optometrist since I was out of contacts but I struggled because I'm incredibly and annoyingly picky. I want someone that seems knowledgeable and experienced but not dated. I definitely want a place that's clean. A polite bedside manner is preferable. I especially wanted someone to believe me. I have had such a weird experience with my vision with having lazy eye, diplopia, etc.; I just want someone to believe me when I say I don't see as well as I believe I can. I got very lucky with Dr. Han at Focal Point. I previously avoided Korean eye doctors due to previous bad experiences, but I saw this clinic had good reviews and gave it a shot. I feel so blessed because I have now found an optometrist I can truly trust and believes me when I say something is off about my sight. Dr. Han listened to my concerns, needs, and even helped me try different prescriptions. I haven't purchased my contacts yet because I'm trying the different prescriptions still but she even let me know about rebates and savings I would get. I'm so incredibly grateful. Five stars for any patient care facility is a BIG DEAL for me so trust me when I say I recommend Focal Point to everyone.

Unfortunately I am still waiting for my prescription contact lenses. I called yesterday to inquire…read moreabout the status and I was told they were lost? And that they would consult with the dr and call me back. That was yesterday and I still do not have an update. I don't SEE what the problem is (did you SEE what I did there?)

Was given printout of another customer's contact and glasses scrips instead of my own. The…read moreprintout included the customer's name and address. Not sure where this falls in terms of patient confidentiality. Took me over an hour on the phone the next day to get my own prescriptions sent to me. Office is either understaffed or badly managed or both. Would not go there again.

Great customer service! She accommodated us for an emergency fix for the eyeglasses of the boy i'm…read morewatching. I called in 3 minutes before they close & she waited for me, what a life saver coz he needed his glasses for school the next day. Thank you again!!!

Marcus Opticians in Glencoe is another example of why we should all shop local…read more Choosing glasses is not always easy and they can be expensive. Ann, the owner, is the best I have found (and I have been wearing glasses since 4th grade) at helping choose at frame suits a face (and its personality) the best..

Dr. Kulbak, and Staff : Abi, Marissa, & Gladys were great! They kindly and efficiently fixed my…read moreslightly broken eyeglass frames. And then connected and chatted a bit like we were old friends. (PS for also have Spanish-speaking, mulit-lingual staff!) I LOVE that about a business!, .. acting friendly! :-) It's beautiful in it's design, and layout, (+ Downtown HP location), and has a good frame selection. All MyEyeDr locations I've been to in Chicagoland are good. But THIS is one of my favorite. Thanks again, Ladies!- you're LOVES! And you just extended the life, and tightened up, and made beautiful again - my (few years old, but cute) Coach glasses. :-)

Updated because after my review was posted customer service reached out and ultimately refunded the…read moreextra amount that I had been charged. My experience with customer service was excellent, however I'm still put off that the additional charge happened in the first place.

Dr. Siegel is an amazing optometrist. She is very committed to her patients. The staff are also…read moreincredibly friendly and helpful.

When I walked in the office, was warmly greeted by Josie. Then Nancy set me up to see Dr. Linda…read moreBelson. The Doctor was so nice and knowledgeable about my eye problem. I have never had an eye doctor explain everything as well as Dr. Belson did. I can't say enough about how great this Lens Crafters was. From now on, I will always go to this location. Thank you!