Everyone was wonderful. From Mary at the front desk, Alec and Dr. Tran doing the eye exam and Dena…read moreordering my contacts and checking out, the entire process was thorough and seamless.

Someone did contact me and told me that Dr.Eiden had retired about a year ago! Thank goodness,…read more Dr. Allen is no longer there either. "Angie" also asked me to change my rating, but I can't. The lab is the worse, too. Besides breaking every one my old pairs, this lab would take forever (weeks and sometimes months) to send my glasses back to me. My current optical departments sends them back in two weeks!

Been using Shawn for years. Experienced, knowledgeable, friendly, and priced right. Moved out of…read morestate, and still come back whenever I need glasses. Won't use anyone else.

I've been a customer here since 2003, so this review is long overdue…read more I stopped by yesterday 8/1/2023. One of the tiny screws on the side of my glasses came loose and fell out, and Miguel fixed it right away. I purchased these frames here back in 2020, every time I have been here for new glasses they have a great selection of frames, and everyone here has always been very nice, kind, and professional. The true definition of a five-star experience.

They won't tell you when your contacts get delivered. You just gotta wait! The least they could do…read moreis give a date! Update: They said it was in transit and would be delivered this past Saturday, they were not. Now they say they are going to be SHIPPED tomorrow. How do you go from telling me they shipped to telling me they didn't? Who runs the communication over there? I would just like an honest up front answer instead of this delay delay delay until it comes in. This is my second straight issue with this contact. Last time it took 3 months to get and apparantely your company forgot to even order them initially! So many delays and poor communication. Would it kill ya to at least send a text or email saying you've received my order? Never got that either even though you said I'd have it.

Simply the best Optometrist office I've ever been to!!! Experienced doctors and staff in a BRAND…read moreNEW facility located in downtown Northbrook. Everything is super new and clean, with the new facility offering twice as many frames and items as the old place. They even fixed the ramps in the parking lot for easier accessibility!!!!

I don't take very good care of my eyes and it is finally to the point where I need glasses. I did…read moremy research and went to my appt. People were friendly and helpful at check in. Showroom was clean and inviting. I could not be happier with the treatment I received from beginning (Dr Udesky was patient and kind in his explanations) to the end (Brian fitted me with a few pairs that now not only look awesome but allow me to see the world in what feels like HD! Thank you to everyone at Northbrook Family Eye Care.

I had a very positive experience with Dr. Udesky and his staff. We moved to the area several years…read moreago and I'm only now updating my medical care team to be more local. Between COVID and having an unreasonable stash of daily contacts, I put off my eye exam for longer than I should have. I really need new glasses, though, and had some urgency around spending HSA money that was rolled over during the pandemic. Scheduling was easy peasy - I made my appointment on the website and received a confirmation quickly, which included instructions on completing new patient paperwork online in advance. I received a text reminder of my appointment the day before. I was greeted right away, given a few additional forms to fill out, and then taken in back for initial testing. I waited in the lobby for a few minutes before my exam with Dr. Udesky. It was a brief wait and, honestly, the highlight of my day because I got to see how sweetly Dr. Udesky and his team interacted with the patient before me - a little girl who appeared to be four or five years old. She wanted her "eye pictures" to take home and they printed copies for her before sending her off with a fist bump. My exam was great and Dr. Udesky was friendly and warm. I asked a few questions about my current daily contacts, whether contacts or glasses would be better while staring at computer monitors all day, etc. He also gave me some helpful insight into my eye health relative to a medical condition and understanding long term care. I'd been on the fence about ordering glasses or going with an Internet retailer but, genuinely, Dr. Udesky offers competitive pricing (at least in this scenario where I was also committed to ordering contacts). Maria helped me choose frames and I'm excited for them to come in, particularly after years of being unhappy with my glasses from another retailer that bent and were misshapen almost immediately. She was knowledgeable, took my feedback into consideration, and selected the winning pair. I suppose I should mention that I don't have glasses or contacts in hand so this could change, but given how positive my experience was, I'm currently a happy customer and glad to support a local Northbrook doctor and his team. (For the record, I was also sent off with a fist bump and an elbow bump so that doesn't appear to be exclusively for the kids.) :)

Unfortunately I am still waiting for my prescription contact lenses. I called yesterday to inquire…read moreabout the status and I was told they were lost? And that they would consult with the dr and call me back. That was yesterday and I still do not have an update. I don't SEE what the problem is (did you SEE what I did there?)

Was given printout of another customer's contact and glasses scrips instead of my own. The…read moreprintout included the customer's name and address. Not sure where this falls in terms of patient confidentiality. Took me over an hour on the phone the next day to get my own prescriptions sent to me. Office is either understaffed or badly managed or both. Would not go there again.

The store is conveniently located in the center of town (on the third floor) of an office…read morebuilding, so they're not as easy to find, but they are friendly, helpful and the price was right...

Sat on my favorite (expensive) sunglasses. Googled optical shop near me. Deerfield optical was…read moresuggested. I left a message to see if it was possible to get these fixed and Laura returned my call. She suggested I stop by and she would take a look. I went into the shop, which has a huge collection of frames, she had my glasses fixed in a minute for which I am very appreciative. I would definitely go back if and when I need new frames because she was an absolute pleasure. Laura... Thank you again. Faith

I went in for a repair and Jenny helped me within minutes and fixed them and they fit better then…read morethey did before! thank you Jenny!

We walked in around 7:45 PM. There were two women working and a very tall gentleman possibly the…read moreoptometrist who eventually came out from the back. The store was completely empty except for us, yet we were never greeted or offered any assistance. One of the women in the back stayed seated and barely looked up from her iPad. The only interaction we had was a quick "goodbye" as we were leaving. Overall, it was a pretty odd experience. I'm not sure why the vibe felt so off, but if I return, I'd likely shop online or visit the Woodfield location instead, where the staff has been much more friendly and accommodating.

I'm fully aware my body hates me and decides to do crazy messed up things to me. But, I thought I…read morewas actually okay when it came to my eyes. WRONG. Why would I even presume that? I went to Dr. Katz cause I figured it was time to see an eye doctor and I'm glad I did. I spent a good 2 hours in the exam room with him as he tried to figure out what was wrong with me. Half of the time he spent asking me, "is the red ball above the black ball and if so to what side". Apparently, this is the test which I failed at. I'm so happy, cause now I have glasses and contacts and I can actually read correctly and see things correctly. It's so nice to finally be able to do that after 22 years of not being able to. He's really sweet and his staff is even sweeter. Although, when you do go into the office you'll feel like you immediately time warped to the 70's and no, this is not your eyes playing a trick. Oh on a side note, if you have a really jacked up prescription and he's able to get your contacts, like he was for me, don't even bother asking if color is possible because he'll just stare you down and ask you if you're nuts.

I have been wearing glasses most of my life and contacts for over 10 years now. I have had some…read morenightmare experiences in the past and Dr Katz took his time to help me out. I had made peace with myself a long time ago that I would never be able to see as well as I would like when it came to my contacts, but Dr Katz had other things in mind. It took some time but he was able to get help me see better than I ever have. I left with tears of joy that day. I kept seeing him for a year or so after I moved to North Carolina but unfortunately life caught up with me and was not able to make my schedule work out to see him anymore. Going to a new doctor that was highly recommended to me out here has just not been the same experience. I highly recommend Dr Katz. He is a fantastic doctor.