I've been a customer here since 2003, so this review is long overdue…read more I stopped by yesterday 8/1/2023. One of the tiny screws on the side of my glasses came loose and fell out, and Miguel fixed it right away. I purchased these frames here back in 2020, every time I have been here for new glasses they have a great selection of frames, and everyone here has always been very nice, kind, and professional. The true definition of a five-star experience.

Been using Shawn for years. Experienced, knowledgeable, friendly, and priced right. Moved out of…read morestate, and still come back whenever I need glasses. Won't use anyone else.

I've had great service and product with this organization. James and Laura were wonderful to work…read morewith, and when a small problem came up, they were even better. They took care of the issue, they were helpful and kept service above and beyond.

Deerfield Optical goes above and beyond with customer service, quality of craftsmanship,…read moreindividuality of frames and overall professionalism. I moved back to the Westcoast and still call James and Laura when I am in need of glasses. This is a superb business that I can highly recommend to anyone looking for complete satisfaction.

Their name is very appropriate- the selection, advice, and attention to detail is superior in every…read moreway. Since I have worn glasses I have gotten my eyes checked on a regular basis but most optometrist's office have a very limited and overpriced choice of glasses. My experience has been less than satisfactory concerning how some frames fit (it's hard to determine extended wearability from sliding frames on or off in a mirror). Sizing is vital to long term comfort and with limited choices to offer sadly for some the sale is their only concern. Life has added progressive lenses to must have list and the optimal placement varies by frame and fit and is best obtained by skilled person on the other side of the table Superior has an amazing selection of style, sizing, brands, and price points. Pair the great selection with knowledgeable staff and you get exactly the look you want, the fit you need, and the price you can afford. Long story short... I can comfortably see myself going back to Superior Optical

Why when I said the frames on my new glasses are uncomfortable instead of pointing out they offer a…read morereturn for credit both Sarah the salesperson and Philip the manager told me to try them snd get used to them and when I said don't put together the second pair they did anyway and billed my credit card. I want to return my purchase and use the exchange option that they forgot to discuss with me then said it was too late Poor customer service. Not the same store I have gone to for years

Everyone was wonderful. From Mary at the front desk, Alec and Dr. Tran doing the eye exam and Dena…read moreordering my contacts and checking out, the entire process was thorough and seamless.

Dr. Eiden was the best there is. Explained options and really cared about discussing needs. Sold…read morepractice and Dr. Tran was in my room for less than 4 minutes. Checked the numbers the tech had measured for the refraction but never mentioned the prism for my left eye (not the eye of concern) so when I went to fill it somewhere else they had to wait for clarification. I had to call back and wait until they told me why they didn't put it in the new prescription and never said why at the appointment. The technician was fine but I personally felt like Dr. Tran was rushing and made no attempt to really answer my questions. It might be the new company that bought out the practice. Quote for new lenses was 600.00 . No, I would not recommend them now, And I will not go back.

Hey, Northbook! You have a gem in New Days Optical. I was a customer of John's for more than 15…read moreyears when he was in Chicago. He is amazing. This is a one-man-show kind of store, but all you need is John. He doesn't do exams, so go to your eye Doc first, then bring in your prescription. John will make sure you have the perfect fit. Over time, I progressed from single vision to bifocals to trifocals, and he made sure the lenses were just right. No new-glasses-nausea! The fitting experience alone is an almost spiritual experience. Just go. You'll be glad you did.

This guy is a total jerk. I just went in to look at frames. I wanted to be sure the place I went…read moreto had frames I would wear. I asked to try a few on and he puffed out like a chicken, said he's a very serious doctor! The best!" Then he went and sat behind his desk. I was unsure what just happened so I said, "So...I can't try any on?" "NO!" I'm not sure why he did that but it was a total jerk move and I would only go here if you enjoy getting yelled at, otherwise I would stay away.

I don't take very good care of my eyes and it is finally to the point where I need glasses. I did…read moremy research and went to my appt. People were friendly and helpful at check in. Showroom was clean and inviting. I could not be happier with the treatment I received from beginning (Dr Udesky was patient and kind in his explanations) to the end (Brian fitted me with a few pairs that now not only look awesome but allow me to see the world in what feels like HD! Thank you to everyone at Northbrook Family Eye Care.

I had a very positive experience with Dr. Udesky and his staff. We moved to the area several years…read moreago and I'm only now updating my medical care team to be more local. Between COVID and having an unreasonable stash of daily contacts, I put off my eye exam for longer than I should have. I really need new glasses, though, and had some urgency around spending HSA money that was rolled over during the pandemic. Scheduling was easy peasy - I made my appointment on the website and received a confirmation quickly, which included instructions on completing new patient paperwork online in advance. I received a text reminder of my appointment the day before. I was greeted right away, given a few additional forms to fill out, and then taken in back for initial testing. I waited in the lobby for a few minutes before my exam with Dr. Udesky. It was a brief wait and, honestly, the highlight of my day because I got to see how sweetly Dr. Udesky and his team interacted with the patient before me - a little girl who appeared to be four or five years old. She wanted her "eye pictures" to take home and they printed copies for her before sending her off with a fist bump. My exam was great and Dr. Udesky was friendly and warm. I asked a few questions about my current daily contacts, whether contacts or glasses would be better while staring at computer monitors all day, etc. He also gave me some helpful insight into my eye health relative to a medical condition and understanding long term care. I'd been on the fence about ordering glasses or going with an Internet retailer but, genuinely, Dr. Udesky offers competitive pricing (at least in this scenario where I was also committed to ordering contacts). Maria helped me choose frames and I'm excited for them to come in, particularly after years of being unhappy with my glasses from another retailer that bent and were misshapen almost immediately. She was knowledgeable, took my feedback into consideration, and selected the winning pair. I suppose I should mention that I don't have glasses or contacts in hand so this could change, but given how positive my experience was, I'm currently a happy customer and glad to support a local Northbrook doctor and his team. (For the record, I was also sent off with a fist bump and an elbow bump so that doesn't appear to be exclusively for the kids.) :)

I had a really good experience at this office. I was looking for a new eye doctor because the one…read moreI've had for years was dismissive to my concerns and with my job it's imperative that I can actually see properly. Dr. Han was amazing, she really listened to my concerns, was very personable, and actually spent time to get to know me, unlike most doctors who are in and out. Susan the manager was also really passionate about her job and helped me pick two fantastic pairs of glasses. Although, they don't have name brands like Gucci, Versace, Prada. They have some designers I've never heard of that also have nice frames and I was able to pick something trendy. The office is also spotless and they have fancy new machines I haven't seen at my old school doctors place. Overall great experience and I would highly recommend it.

Loved dr Han .founder and owner of, until last year . I came in for my annual visit. Have my new…read moreprescription done with their lab, however they ruined my frames and some toppers . I did get reinforcement. I made my annual appointment for this year I was told dr Han was only in on Friday, so I made an appointment for late September. Last week I got a call from the office saying I should have received a letter stating they fired me as a client, and told me dr Han was no longer there. So they ruined my frames, they reimbursed me for the error, am I get fired. That's great management? I would be Leary to see the "doctor there" I was a patient since they opened. Beware!!!

Unfortunately I am still waiting for my prescription contact lenses. I called yesterday to inquire…read moreabout the status and I was told they were lost? And that they would consult with the dr and call me back. That was yesterday and I still do not have an update. I don't SEE what the problem is (did you SEE what I did there?)

Was given printout of another customer's contact and glasses scrips instead of my own. The…read moreprintout included the customer's name and address. Not sure where this falls in terms of patient confidentiality. Took me over an hour on the phone the next day to get my own prescriptions sent to me. Office is either understaffed or badly managed or both. Would not go there again.

Dr. Kulbak, and Staff : Abi, Marissa, & Gladys were great! They kindly and efficiently fixed my…read moreslightly broken eyeglass frames. And then connected and chatted a bit like we were old friends. (PS for also have Spanish-speaking, mulit-lingual staff!) I LOVE that about a business!, .. acting friendly! :-) It's beautiful in it's design, and layout, (+ Downtown HP location), and has a good frame selection. All MyEyeDr locations I've been to in Chicagoland are good. But THIS is one of my favorite. Thanks again, Ladies!- you're LOVES! And you just extended the life, and tightened up, and made beautiful again - my (few years old, but cute) Coach glasses. :-)

Updated because after my review was posted customer service reached out and ultimately refunded the…read moreextra amount that I had been charged. My experience with customer service was excellent, however I'm still put off that the additional charge happened in the first place.

Dr. Siegel is an amazing optometrist. She is very committed to her patients. The staff are also…read moreincredibly friendly and helpful.

When I walked in the office, was warmly greeted by Josie. Then Nancy set me up to see Dr. Linda…read moreBelson. The Doctor was so nice and knowledgeable about my eye problem. I have never had an eye doctor explain everything as well as Dr. Belson did. I can't say enough about how great this Lens Crafters was. From now on, I will always go to this location. Thank you!